SimplePractice Reviews

Pros

The platform is simple and works really well for what I need. I use it mainly for Telehealth video sessions and the billing setup is convenient, especially for my international clients.

Cons

Since my practice is very small and I only work with self-pay clients, a lot of the extra features aren't useful to me. The downside is that I still have to pay for the full package just to access the video feature.

Pros

still getting familiar with it but filling out client profiles has been simple to manage.

Cons

I'm not completely sure yet. I still need a better understanding of the insurance billing side.

Pros

it is very easy to manage and during the free trial I really appreciated receiving updates about the features.

Cons

I didn't run into any downsides which is why I decided to keep using the program.

Pros

Starting a private practice comes with a lot to manage so I needed an electronic records system that wouldn't take too much time or energy to learn or set up. It has been very user-friendly and I've especially valued how responsive the customer support team is. Whenever I send in a question, I usually hear back within a day and sometimes even within an hour. The free one-on-one Skype session they provide for onboarding was also incredibly helpful. Getting troubleshooting support has been simple whenever I've needed it and that made a big difference for me. It's one of the main reasons I felt confident upgrading after the free trial because I knew I wouldn't be left to figure everything out on my own.

Cons

One thing I do wish SimplePractice offered is the ability to automatically generate an invoice before a session since I require clients to pay at the beginning of the appointment. Right now that part can't be automated. I can still handle it manually when I add a session to my calendar so it's doable but it does add an extra step.

Pros

Getting started with it was very simple and the support center is packed with helpful videos and step-by-step guides. I've reached out to customer support a few times by email and they've always replied very quickly. As far as services and tools for running my private practice, it really seems to cover everything I need.

Cons

A part of the documentation setup wasn't very user-friendly at first. When I was trying to find my informed consent and privacy notice documents, I kept assuming they would be under Notes and Forms, the Template Library or Documents. It took me quite a while to realize they were actually in the Client Portal which was honestly the last place I checked. I did end up finding the answer in the Support Center so it wasn't overly confusing in the end.

Pros

Running my practice has felt much more manageable with this system. Keeping up with clients and getting notes written is really simple and the whole platform is simple to navigate. I considered a few other options but after hearing so many people speak highly of this tool, I decided to try it and I'm really happy I did.

Cons

Document customization is where it feels a bit limited. You can make text bold or italic but the formatting tools still come across as pretty basic.

Pros

Right away, the platform felt very user-friendly and having a mobile app made it even more convenient. The training videos were genuinely helpful and the tutorials were simple to follow without being confusing. I also appreciated that the forms were LGBTQ+ competent. My client had no trouble using it either which made the whole experience even better. The reminders for both my client and me were something I really valued and the compatibility with TherapyDen was a nice bonus. Payments were also simple to handle.

Cons

There were a few minor bugs here and there but nothing serious enough to cause any real problems.

Pros

This tool is well organized and moving from one section to another is simple. Everything I need is in one place and as a provider for a specific insurance, I'm not able to bill any other way besides using this product.

Cons

The only thing I would change is the free trial, I wish it included all the features available in the paid subscription. Aside from that, everything has been going really well.

Pros

Using it feels very user-friendly from an end-user perspective. It also gives you the flexibility to customize forms and similar items and the mini-courses are genuinely helpful.

Cons

when you're customizing a document, you can't go back and insert questions in between the ones you've already added.

Pros

This has been a really positive experience. The setup was simple and it has made managing appointments much simpler. The Google Calendar sync is especially useful because it lets me watch my full schedule in one place throughout the day. I've also been really happy with the note and treatment plan templates and the daily reminders and review emails have been incredibly helpful for staying on top of tasks and keeping everything organized. I'm also excited to start using the insurance features soon.

Cons

Having video conferencing included in the professional plan instead of charging extra for it would be nice. I'd also love the option to generate a CMS 1500 form using whatever patient information is available, rather than only being able to create it when insurance details are entered. At the moment, I only have self-pay clients and some of them want to submit for reimbursement through their own insurance so that limitation is frustrating.

Pros

Having the built-in templates already there has been one of the best parts for me. While getting my practice set up, it was really helpful to have those ready to use instead of creating everything from scratch. It took one more task off my plate and made the setup process feel much less overwhelming.

Cons

I still can't quite figure out how to save documentation while I'm in the middle of working on it without making it official right away. I'd prefer to be able to come back to a client's documentation later instead of finishing it all in one sitting but at the moment I'm not sure how to do that.

Pros

You can tell it was designed by therapists. It includes all the features you'd expect, plus the extra tools that make it really useful in day-to-day practice and it has been an excellent platform to work with.

Cons

I'd want the ability to build consent forms the way intake forms are set up, with signature lines and clear agree/disagree buttons. I haven't been able to locate that option easily so if it already exists it should be made much more visible and if it doesn't, it would be a valuable addition.

Pros

Being new to it the free trial was a really nice way to get started and I've already decided to upgrade my account. The email guidance has also been useful for understanding what features are available and where to find what I need.

Cons

Upgrading from my iPhone didn't feel very user-friendly. I was trying to choose the Professional option but only the Essential plan would load. In the end, I had to switch to my computer to complete the upgrade which took extra time and wasn't very convenient.

Pros

Paperless consent forms have been a big saver in both time and office space and the available templates are really helpful, especially the standard intake questionnaire. I'm also excited to start using the online charting system for my notes. Compared with other platforms out there, this one feels like the best value for the price.

Cons

The insurance section though, feels confusing and is difficult to navigate.

Pros

Being able to use it without much hassle, plus sending clients their paperwork online so they can fill it out and sign the forms electronically, has been the most useful part for me.

Cons

I do wish there were a more affordable option for part-time clinicians. Setting things up for couples sessions could also be more simple since it feels a bit complex right now.

Pros

This platform covers a lot. I'm able to handle everything in one place, from creating and sending client paperwork to scheduling and billing both insurance companies and clients.

Cons

The self-pay setup has been harder to figure out than I expected. I had to replay the insurance billing tutorial several times and while it was explained clearly, I still don't feel fully confident about collecting client payments through the system. There's probably a video that covers it properly but it hasn't been nearly as simple to find as the insurance billing tutorials and I still haven't come across one that fully answers my questions. I personally prefer learning a system through prerecorded videos on my own rather than having to contact customer support.

Pros

Having everything in one place has been a huge win for me, from scheduling and sending client forms to writing progress notes and handling billing. It has saved me a lot of time, made managing my own billing much more simple and I really appreciate being able to run a completely paperless practice.

Cons

There is a bit of a learning curve when it comes to getting comfortable with all of the features but the 30-day free trial gave me plenty of time to explore the software and decide whether it was the right fit for my needs.

Pros

One system that works for both Telehealth and traditional in-person therapy has been a big plus for me. I also appreciate that it comes with documents and forms already built in which gives you a really helpful starting point. On top of that, there's plenty you can customize and make your own.

Cons

I'd still like more flexibility to customize the client sign-in page so it better matches my style. I also wish setting up my available appointments felt a bit more simple.

Pros

HIPAA-compliant document sharing is a big plus and the paperwork templates are really helpful.

Cons

every note besides the Dx/Tx plan and MSE has to be connected to a session. It would be much better to add different notes and assessments whenever needed instead of being restricted to a single note type that has to be linked to calendar sessions.

Pros

Using this software has been really approachable, especially for someone who isn't very tech-savvy. I also appreciate that it offers different levels of complexity, my needs are pretty basic and simple and it lets me handle exactly what I need without dealing with a bunch of extra features. At the same time, it's nice knowing there are more advanced options available if I ever want to use them.

Cons

At this point, I haven't run into any issues.