SimplePractice Reviews

“user-friendly platform”

Pros

I'm really pleased with how simple this platform is to use. Everything felt adaptive as I went through it and I didn't run into any friction while getting things done.

Cons

No complaints at all this platform worked exactly as expected for me.

“excellent features”

Pros

The tool covers pretty much everything a mental health practice typically needs, whether you want to keep things minimal or go into more depth. It feels flexible enough to match how detailed each clinician wants to be.

Cons

The only real downside I can think of is that if you decide to get more detailed later like adding income charts or expense reports you may run into a small learning curve. Still, it's definitely manageable.

“great healthcare management”

Pros

As a new user, I was able to get around SimplePractice without much trouble. It feels like a solid, all in one tool for healthcare management, with a lot of useful features packed in. Also, the customer support has been genuinely helpful when I've had questions.

Cons

Pricing is pretty steep. The invoicing setup didn't work as well as I expected. Also, it seems better suited for solo providers rather than larger companies.

“simple navigation”

Pros

Really enjoyed how simple everything felt usage is simple and navigating the platform doesn't take much time to figure out.

Cons

Cost is too high if you're just starting your own private practice and you're still trying to get your footing.

“accurate calorie tracking”

Pros

Tracking my daily calories has felt simple thanks to a food database you can fill in as you go. It also kept all the records my doctor shared which was really convenient and made follow ups a lot easier.

Cons

It would be even better if it synced more smoothly with other apps, like MyFitnessPal.

“hassle free experience”

Pros

I really enjoy using this it's simple to operate and it genuinely helps take the edge off both work stress and home stress.

Cons

So I'm not completely sure yet and I'd love to see more options or additional subject areas.

“strong features!”

Pros

The platform includes a solid range of features and I also really like that it supports hosting a group private practice through the software.

Cons

Pricing feels a bit high, the forms can't be customized and there's not enough control or ownership over the data.

“Great syncing”

Pros

It has basically all the bells and whistles and the whole setup feels well thought out. It also syncs smoothly with the tools you rely on so it fits into the workflow without much hassle.

Cons

Cost wise, it's pretty steep compared to other EHR options and their customer service seems just average rather than outstanding.

“easy to use”

Pros

Love how quickly I can pull up the information I need and how user friendly the system is. It's actually practical enough that I can schedule appointments and add notes to my clients' charts without wasting time. The Wiley notes have been a lifesaver and honestly help me come across a lot more polished.

Cons

Some of the templates I've used at other companies don't carry over well so they aren't universal enough to apply in every area I work in.

“support team makes setup smooth”

Pros

Best part of SimplePractice for me has been the support team. Whenever I had questions, they got back to me and helped walk through things especially during the initial setup. The onboarding itself felt simple and painless which made getting started a lot less stressful.

Cons

The part I've been least happy with is the clearing house. Back in February there was a major breach and it really threw things off payments were hard to track and the ERA information was difficult to view.

“simple workflow”

Pros

Simple Practice feels pretty simple and genuinely user friendly. The setup process is convenient too which helps cut down on the extra stress that can come with new software and it makes it easier to correct mistakes when they happen. That combination could be especially useful for therapists particularly those who handle super bills or take private payments.

Cons

Accidentally deleting entries is a hassle, mainly when you're rushing or there's someone waiting in the room since getting things back isn't very simple. The calendar could use better templates so you're not stuck typing everything in manually because the current setup ends up taking more administrative time than it should. It would also help if updates could be applied in bulk one action covering multiple changes instead of forcing everything to be done one item at a time.

“tracking feels so simple”

Pros

Using this for telemedicine is pretty simple and the tracking feature is clear and easy to follow. Overall, the workflow feels uncomplicated, even when you're juggling patient appointments.

Cons

Nothing negative to call out based on my current experience so far.

“outstanding support”

Pros

The product name says enough SimplePractice really does deliver. After setup, it's simple to use and the customer support stands out. They actually listen and they run communities where you can share suggestions; those ideas aren't just ignored updates get made based on what customers request. Also, the template library is huge. You can use ready made options for assessments, treatment plans, progress notes, policies and plenty of other documentation and you can also create your own templates. They also host free trainings for their customers, with the ability to earn CE credits if you choose. Overall, it's an impressive platform and feels worth every penny. Even when considering calendar integrations, I expected it to be standard for a tool meant to make office management smoother but other platforms don't offer the same option. That comparison is what really confirmed I made the right choice.

Cons

Not much to complain about. The only real issue I'm running into is that bulk invoice statements aren't something I can generate without deleting older ones and recreating them from scratch. It's definitely a frustrating workaround though it doesn't feel like a dealbreaker. Since this feedback has already been raised to SimplePractice's developers and they tend to keep improving based on user input it may not be a problem for long.

“easy to roll out”

Pros

It's extremely simple to use and simple to implement in a clinical practice.

Cons

Pricing feels very high compared with the features it actually provides.

“simple navigation”

Pros

Using it day to day feels simple and everything you need is easy to locate. The layout makes it simple to pull up the right information without digging around.

Cons

Workflow for deleting a claim feels overly complicated and it's hard to get through that process.

“works smoothly”

Pros

The biggest thing I appreciate about SimplePractice is how simple it is to navigate which makes it much faster to use day to day. Everything feels laid out clearly so I can stay focused on sessions instead of getting stuck in menus.

Cons

No real complaints here I haven't come across anything I dislike about SimplePractice at the moment.

“all-in-one practice management”

Pros

It's extremely user friendly and the mobile app is genuinely well done. Everything feels consolidated this all in one practice management setup really helps organize how we handle day to day operations.

Cons

Pricing is a bit steep. Also, there's no way to update the cancellation policy for individual providers within a single practice.

“useful features for patients”

Pros

As a patient, I've found this software genuinely helpful. It's user friendly and packed with useful features like accessing invoices, adding or changing payment methods, messaging providers and getting reminders for upcoming appointments.

Cons

One small annoyance is that it requires verifying my email every time I log in. It gets a bit tedious though I understand it's there for security.

“calendar updates help alot”

Pros

Being able to edit assessments, notes, treatment plans and everything else in one place felt fantastic. I also really appreciated how simple it was to update appointments in the calendar and send documents to clients, along with a bunch of other day to day tools.

Cons

Billing turned into a hassle for the group practice I was working with. It was also tricky to manage more than one contact on a single client profile which made things harder when working with children. That said, I think those issues may have been resolved by the time I left the agency.

“clear UI”

Pros

It's pretty simple to view my billing and insurance documents which makes it much easier to stay on top of everything.

Cons

Notifications don't always show up for me right away I sometimes end up digging through screens to locate the updates from my provider.