SimplePractice Reviews

Pros

The staff has been incredibly supportive and the system is simple to navigate while still being cost-effective. I really appreciate the documentation options and the document library and there are so many features available that I still have not had time to explore all of them yet.

Cons

billing has been the trickiest part for me since that is not really my area. I switched to this platform partly because I plan to handle my own billing soon but I still feel a bit unsure while I am figuring that side out.

Pros

Right from the start, it has impressed me. They've done a really good job of helping me understand the different features and parts of the platform. There are so many tools that make running my practice more manageable and I'm genuinely happy I came across it.

Cons

As soon as I moved from the free trial to the paid plan, the instant messaging feature with clients disappeared. I'm in the process of sorting it out with customer support right now.

Pros

Having my client information, scheduling, billing and communication all in one place makes this software absolutely worth paying for.

Cons

Setting everything up to handle client information the way you want does take some effort at first but once it's configured, it works really well.

Pros

The interface feels very natural and it didn't take long to figure out on my own. It works well as a one-stop shop for all of my charting and billing needs.

Cons

it feels a little expensive for a solo business owner.

Pros

Getting started with a private practice felt much less overwhelming with it. I was especially concerned about handling notes and documentation when beginning on my own but the platform made those parts clear and manageable. I also really appreciated having customer support available through chat whenever I needed help.

Cons

In the beginning, I did have a little trouble finding basic items like the intake paperwork.

Pros

The Client Portal was very simple and that part has worked really well for me. The appointment reminders are also a feature I've really appreciated.

Cons

I'd still like to see more tabs across the top so it's quicker to jump straight to the section you need.

Pros

I really enjoy how simple everything feels. It's very easy to use.

Cons

I haven't been using it for that long yet but at this point I honestly don't have any complaints.

Pros

It covers just about everything needed to keep a mental health practice running well. The client portal, built-in billing and teletherapy tools are especially valuable and having all of that in one platform is a big plus. There is definitely a bit of a learning curve because of how many tools are included but the time spent learning it pays off. Their tutorial videos are very helpful for understanding each feature and customer service has also been responsive, usually replying to emails within 1-2 business days.

Cons

Because the platform does so much, it can feel a little overwhelming when you first get started. The claims and credit card processing fees are also a bit higher than a competitor like Therapy Notes although the all-in-one integration still makes it feel worth it to me. One limitation I've noticed is that upcoming appointments are not very convenient to view unless you go into the calendar. It would be much better to have a tab within each client profile that shows all upcoming appointments without needing to leave the client page and switch to the calendar view.

Pros

This tool has felt very natural from the start and I was able to learn it on my own without much trouble. The layout is user-friendly which matters a lot to me. I also appreciate the different ways it lets me interact with clients and it looks like the client side will be simple for them to use as well.

Cons

Client portal setup for families doesnt work well for me. When you're seeing multiple family members, each person, including minors, needs a separate email address to get portal access. I'd really prefer an option where a parent could use one email to manage access for multiple children.

Pros

The online scheduler, billing and progress note tools have been the strongest features of this software for me.

Cons

client accounts can't be linked together. For instance, when I work with a minor whose parents are divorced, it would be very helpful to connect the father's payment/account to the child and also connect the mother's payment/account to that same child, while still keeping the parents separate from each other and without having to create a duplicate client profile for the minor. The forms and template library could also be expanded with more counseling-related documents. It seems heavily filled with ABA/behavioral forms, while there's not much available for family or couples counseling.

Pros

Switching from my previous EHR has been a much better experience than I expected. It has been very simple to use and I can quickly find exactly what I need and make updates or changes without any hassle. Changing EHR systems is usually a pain but this one has made the transition feel much more manageable.

Cons

At this point, I haven't come across anything I dislike.

Pros

The step-by-step PDF on filing for insurance reimbursement through it has been incredibly useful and I really appreciate having that guidance available.

Cons

Not being able to upload my own practice forms that were already created beforehand is frustrating.

Pros

It has a clean, user-friendly interface and is very simple to work with. It takes a lot of the repetitive work out of documentation and billing which makes those routine tasks much more manageable.

Cons

Where it falls short is with child and adolescent services and it also isn't designed very well for psychological testing. Billing those services is manageable but the platform doesn't really support child/adolescent-specific documentation and the client portal feels built for adult clients. It's also inconvenient for parents since a parent needs two separate logins if they have two children in the system. On the testing side, it would be much more useful if information could be entered into structured fields that support automation and allow data to be manipulated and exported into spreadsheets. Instead, most of it is kept in documents rather than data fields which limits how useful the system really is for that kind of workflow.

Pros

It's been much simpler to customize this software than I originally expected and that really matters for the way I work.

Cons

Getting answers to very specific questions can be a little difficult by phone since they usually prefer to set up a video meeting instead. That said, the website does cover a lot of common questions. I'd still love to see them offer quicker support options like a direct call or online chat.

Pros

This software really handles just about everything I need, note templates, billing, scheduling and the rest are all built in.

Cons

The trial "fake" client still won't disappear and I'm not sure how to remove it.

Pros

Getting started with it has felt very user-friendly. The built-in documents and forms are really helpful, especially the intake paperwork, HIPAA forms and practice policies. It's also convenient to have my notes, forms and messaging all together in one place.

Cons

Disappointed with the signup discount process. I assumed I'd be able to get a discount since a friend already uses SP but there wasn't any point during registration where I was asked about a referral or given that option. I only found out afterward that the referral has to be started by the person already using it. I wish new users signing up could also trigger that process themselves.

Pros

Running my practice has become much more efficient with this system. It's incredibly user-friendly for tracking clients, managing video sessions, setting up multiple locations and using the client portal for text and email reminders, online booking and sending documentation. The secure app is another favorite since it lets me make quick calendar updates and jot down notes while I'm on the go. I've tested a few other EHRs for small practices and this is easily the one that has fit my needs the best.

Cons

My only real complaint is with the form template builder. I'd prefer more flexibility with the layout and design and I wish there were a more substantial option for client signatures instead of just using a checkbox.

Pros

Its been user friendly and the implementation process has been simple. A friend helped me with part of the setup and today is my first day using it on my own but it's reassuring to know I can reach out to live support if I run into any issues.

Cons

It doesn't come with built-in resources like chart templates or intake forms for massage therapists or homeopaths so I'm having to create everything from the ground up.

Pros

It was fairly simple from the beginning and scheduling has been simple. The client portal has been hassle-free for clients and it keeps client notes organized in a way that's easy to follow and manage.

Cons

Some parts aren't very user-friendly, especially when it comes to adding different billing codes. It also automatically changes my billing rate sometimes, even after I've entered the correct price for a client. The included intake paperwork could also be improved.

Pros

After testing this during the free trial alongside another platform, I ended up going with it because it felt more functional, simple to set up and incredibly practical for the kind of work I do. The app has been a big plus too, especially since I can take notes on my iPad during sessions. Another feature I really appreciate is being able to manually edit invoices since a lot of other software makes you enter different fees ahead of time. Sending documents to clients before we meet has also saved a lot of time for both sides and the template library on the site has been fantastic with so many useful options.

Cons

I'm in my second month of using this software and haven't come across any issues yet.