SimplePractice Reviews

Pros

This platform packs in just about everything I need for my practice. I can upload business documents and anything tied to client records which keeps everything in one place. I've also built custom questionnaires for my practice so I can collect information upfront and that helps me avoid missing revenue. The built-in scheduling, telehealth, billing and invoicing tools are a huge plus as well. If the goal is to organize your practice, this is absolutely worth it.

Cons

Client portal still needs work since clients can't make partial payments there yet. Those payments still have to be processed in the office.

Pros

Using it has been very simple for both clinicians and clients which makes the overall experience really pleasant.

Cons

The financial and data reporting works but it isn't customizable enough.

Pros

At this stage in my career, I almost passed on buying it since I only see clients about a day and a half each week. But insurance claims had turned into such a hassle that I no longer wanted to handle any of it manually. Once you learn how it works, the system automates the whole process and makes it very manageable.

Cons

There is a bit of a learning curve although that's true with just about any software. Even so, it's still much simpler than the systems used in larger mental health organizations.

Pros

Everything about it feels simple and user-friendly and it has made the administrative side of my work along with every part of running my practice much more manageable.

Cons

I really don't have any complaints. I've been enjoying using it and it has made running my practice much more manageable.

Pros

The interface feels user-friendly and doesn't take much time to learn which makes getting started with the software pretty simple.

Cons

I haven't run into any major issues with the software so far.

Pros

It feels very approachable for the average user and has a clean, modern interface. In under a minute, 52 seconds, to be exact, you can add a new client, book an appointment and send intake forms for electronic signature. The platform is user-friendly overall. I also really appreciate being able to build custom documents and forms and the template creator is fairly simple to use. Another feature I value is that clients can request appointments which I can then approve or decline. On top of that, the calendar is packed with strong features, honestly better than many scheduling apps I've seen. One more thing, not directly about the software itself, is that the company seems to welcome subscriber feedback and suggestions and they do act on at least some of them.

Cons

Where it becomes frustrating is with billing and a few workflow gaps. Enrollment for Medicaid and Medicare takes far too long. They point to CMS but even CMS says approval to bill through a clearinghouse should not take months and yes, I understand SP itself is not a clearinghouse. Secondary insurance billing is an absolute mess because it has to be done manually, literally by printing and mailing. For some reason, every client I've had with secondary insurance ends up with problems in that billing section. Applying payments correctly is also confusing, with a very specific method you're apparently supposed to follow and I've never been able to make sense of it. Because of that, none of my clients with secondary insurance ever show a zero balance. I'm also disappointed that Treatment Plans don't support electronic signatures. Even though there is a template builder, it's really meant for Progress Notes, not Treatment Plans. You can technically create your own ITP but if you want to view ITP goals and objectives while writing notes, you still have to use one of their templates which creates unnecessary double work. It's also being promoted for Group Practices now but I was frustrated to find that if you work with interns or pre-licensed clinicians, there's no notification system when their notes are ready for review and signature. That means they have to separately email the supervisor about which client notes need attention, daily or weekly which feels ridiculous.

Pros

Running my practice day to day has become much simpler with this software. I've really enjoyed the features, especially how quickly I can build my own forms, enter notes and process charges. Once everything was set up, it saved me a lot of time and energy. The client portal has also been a big plus and clients can schedule their appointments very easily through it.

Cons

I still haven't been able to sort out resending forms to clients. A few of my clients couldn't find the form link I originally sent and when I tried to send that same form again, the system wouldn't allow it. It's probably a simple fix but I'm not very tech-savvy.

Pros

From top to bottom, this software has been fantastic. I genuinely love how comprehensive it is, they really seem to have thought of every detail and it all feels very user-friendly to use. On the occasions when I needed help, the support team responded quickly and was incredibly thorough. I run my entire practice through this platform now. It's HIPAA compliant, professional and honestly one of the most valuable tools I use in my work.

Cons

There's just a lot to learn, keep up with and read through and I haven't been able to get to all of it yet.

Pros

As someone just getting started with it, I've been especially impressed by how extensive and in-depth the tutorials are. I'm also really pleased with the wide selection of form templates and how simple it is to update templates for commonly used forms.

Cons

At this point, I haven't run into any downsides.

Pros

Having everything in one place has been a huge win with it. I needed a platform that could store client documents for my in-person private practice, teletherapy work and coaching business together and it does that really well. The onboarding and intake process for new clients feels much more organized which takes a lot of pressure off. As a new small business owner, it's a relief to have one less major thing to stress about. Customer support has also been excellent and it's reassuring to know help is there if I need it for something so important to my business.

Cons

It isn't quite as simple to use as the name might suggest. That said, it seems more related to how many features and options are available than to any major flaw in the software itself. There's a lot it can do and that can feel a bit overwhelming sometimes.

Pros

The prompts and reminders do a really nice job of keeping my private practice organized. Getting both my profile and my clients' profiles set up was simple and the platform feels very user-friendly overall.

Cons

Customer support by phone is difficult to find. Email and chat are available but having a live phone representative when I was first getting started would have made the setup process much more helpful.

Pros

Running a small private practice by myself, having online scheduling has been a big help. Clients can book appointments on their own instead of us going back and forth with phone calls while I'm in sessions with other people. I also really appreciate how customizable the platform is, especially being able to create my own forms and upload additional ones when I need to.

Cons

Even though those features have been really useful some parts of the system are not as user-friendly as I expected. The scheduling calendar, along with the availability settings, feels a little complex to work with at times. I'd also like to see more customization options for the scheduling web page.

Pros

Writing notes and keeping up with appointments is very simple and the built-in client reminders are something I really appreciate.

Cons

It can feel a bit complex at times and isn't always the most user-friendly.

Pros

The platform is simple to use and works without issues.

Cons

There's definitely a lot to learn but I'm picking up something new every day.

Pros

Keeping my case load and billing organized has been really simple with this software and it's very user-friendly overall.

Cons

The only part that has been a little confusing is setting up my own templates.

Pros

Switching over made a noticeable difference because the client portal works really well. We had hit one roadblock after another trying to get a portal set up in our previous software but it already has a system in place that works well for both clinicians and clients and is simple to use.

Cons

A small limitation comes up when the same client is seeing more than one therapist like an individual therapist and a couples therapist since the portal is tied to a unique email address so a bit of a workaround is needed in that situation.

Pros

Being able to handle clients, appointments and documentation electronically, even from my phone, has been really convenient.

Cons

The pricing is probably my least favorite part of the software. It feels a bit expensive for what I personally get out of it and I really hope SimplePractice keeps including Wiley Practice Planners without charging extra.

Pros

Having everything in one place is a big plus, scheduling, sessions, notes, billing and HIPAA compliance are all included which makes the platform convenient to use.

Cons

The help button rarely gave me the answers I was looking for. I also ran into issues using it on my iPad, while it worked much better on my laptop. A more complete onboarding video for new users would have helped a lot, especially one that explains how to delete items and fix mistakes.

Pros

Right from the start, the platform felt simple to navigate. The FAQ section is genuinely helpful, the layout is clear and easy to follow and most of the setup process is user-friendly. The video tutorials are useful and when I needed extra guidance, the one-on-one assistance was there as well. The support team has also been extremely responsive and personable which made the whole experience even better.

Cons

A few of the video tutorials still show outdated text on the screen which can be a little confusing. It also feels a bit complicated that certain editable documents are located in different parts of the settings instead of being grouped together.

Pros

It feels very user-friendly to use and everything follows a logical flow from one step to the next.

Cons

At first, it wasn't completely clear how to get started or where some specific functions were located.