SimplePractice Reviews

Pros

Everything is in one place and being able to handle all of my paperwork electronically makes the whole process much more convenient.

Cons

I do wish there were more options to customize the client portal so I could have a bit more control over how it looks and functions.

Pros

Using it has been really convenient because the system is simple to use and comes with all the features I need.

Cons

If I had to point out one limitation, it would be the lack of bilingual support. That may be asking a lot but it would be really helpful to have some forms available in Spanish. I know we can upload our own but having built-in Spanish functionality on the site would be a nice addition.

Pros

The platform is mostly user-friendly and offers responsive, helpful customer support. The customizable templates are useful, the video quality is clear and client onboarding and billing are simple to manage. It also feels like a strong value for the price.

Cons

Placement of the consent documents feels awkward. I'd also like clients to have the ability to send documents directly to me, access tech support themselves and update their demographic information and opt-in or opt-out preferences.

Pros

It covers nearly everything I need, with the exception of calling and email features.

Cons

some parts aren't completely user-friendly but they still haven't been very difficult to figure out.

Pros

Having one efficient place to manage client accounts is a big plus. It cuts down on paperwork and I expect the automatic appointment reminders will help reduce no-shows. I'm looking forward to learning even more as I continue using it.

Cons

I'm not really sure yet. I'd be able to answer this better after I've used it for a longer time.

Pros

It is very user-friendly and does an excellent job of keeping everything organized. On top of that, the technical support team is attentive and genuinely helpful whenever needed.

Cons

At this point, I haven't come across anything I dislike about this software.

Pros

Very user-friendly, packed with multiple features and backed by excellent support and a really helpful help center.

Cons

I've only been using the software for less than a month so I haven't come across any downsides yet.

Pros

I find it easy to use and the pricing is pretty reasonable too.

Cons

It did take a little time to learn how the system works.

Pros

Having billing, appointment scheduling and client data all together in one place has been really convenient.

Cons

I need the ability to rename the care or appointment description titles.

Pros

The platform is user-friendly and clearly built with clinicians in mind. I also really value the trainings, articles and other resources available for clinicians.

Cons

it still feels fairly new and seems to be expanding its functionality. There are still some things SP can't do yet but new features seem to be added regularly.

Pros

My scheduling and all of my clinical documentation are one place. I also appreciate that the platform is encrypted and HIPAA compliant which makes it feel secure and reliable for my practice.

Cons

The overall design feels cluttered and the number of tabs can be overwhelming. It would be better if there were a simpler option for providers who do not use insurance and need more flexibility for customization.

Pros

Having my calendar, notes and client information all in one place has been a huge plus. The platform is very user-friendly and everything I need is quick to pull up and work with.

Cons

I'd still love to see more visual customization options for the calendar and it would help if adding appointments between connected calendar programs was a bit more smooth.

Pros

I really appreciate how simple it is to use.

Cons

Honestly, there wasn't anything about it that I disliked.

Pros

It's been really helpful for understanding exactly what's needed when starting a new practice.

Cons

My only wish is that the back-office side were more powerful so using QuickBooks on top of it wouldn't be necessary.

Pros

After relying on paper charting for far too long, I assumed moving to an electronic health record would be complicated and take a lot of time. It completely changed that impression. I'm really glad I finally made the switch and honestly wish I had done it much sooner.

Cons

The only part that was a bit tricky at first was understanding the credit card processing fee.

Pros

Creating an invoice and sending it to a client is very simple which has been a big plus. It's also really convenient that clients can pay for services directly through it with a credit card.

Cons

The template emails are helpful but I do wish it gave me the option to write and send my own custom emails instead of only relying on the available templates.

Pros

Getting started with it was simple and setting everything up didn't take much effort.

Cons

To update whether invoices have been paid, you have to go into the calendar and the program does take a little time to get used to.

Pros

It's really impressive how all-encompassing this platform is.

Cons

I'm still working through the billing side of things, especially how to accept credit card payments for co-pays.

Pros

everything is in one virtual office which has been really helpful. The Telehealth video feature lets me meet with clients even when I'm traveling. Taking payments is much less of a hassle and the client portal is a big plus with appointment reminders and the ability to email required forms like confidentiality documents directly to clients. You can also add the portal link to your website which is really convenient. Overall, I've been very happy with the virtual office setup.

Cons

For me, the benefits definitely outweigh the downsides. One thing I'd prefer is being able to call support and get help right away since assistance is handled through email instead. Also, the profile section can feel a bit complex at times, especially when you're managing recurring appointments with the same clients.

Pros

Having client clinical records and billing invoices in one place under a single system is really convenient. There's also a handy admin note option that lets staff add comments to a client file without those notes being stored with the clinical records. It works almost like a digital post-it and it ends up being very useful in all kinds of situations when information about a client needs to be passed along.

Cons

Building new note and form templates is a real headache. On top of that, the pre-populated forms and templates don't look especially polished from the patient side when they're filling them out online. It feels like those documents could have a much more professional appearance.