SimplePractice Reviews

Pros

it is laid out in a way that makes it simple to find what you need right away. The platform is simple to navigate, setting things up doesn't take much effort and it gives you the sense that all the tools you need to succeed are right there when you need them.

Cons

I haven't run into any downsides while using this software.

Pros

Feature-rich and very functional, with a comprehensive set of tools.

Cons

It could be more user-friendly to navigate and there's definitely a learning curve when it comes to figuring out how to use everything.

Pros

It's simple to navigate and understand and if you make a mistake, you can undo it easily which makes trying different options feel low-risk. The tutorials are clear and simple to follow and support responds quickly by email. I tested another highly rated platform before this one but it felt like too much for a solo practitioner. This one is much more reasonably priced and the value is hard to beat. Other systems would have cost me three times more and many of them charge extra for features beyond the basic plan. Here, a lot is already included in the price.

Cons

I haven't used it for insurance billing yet so I can't really comment on that part. Aside from that, I've been very happy with everything I've used so far.

Pros

Right away it feels clean and user-friendly to use. It really seems like they've covered every detail, online paperwork, scheduling, notes, billing, claims and even a teletherapy platform are all built into one place. Everything feels organized, thorough, efficient and visually pleasant. I'm definitely a fan.

Cons

Nothing comes to mind at the moment.

Pros

The platform is very user-friendly, fairly priced and covers everything I need. Billing and invoicing are especially simple and efficient which saves a lot of time.

Cons

I'd rather have paid-member access to recorded webinars instead of having to wait for scheduled live sessions that can end up conflicting with existing appointments.

Pros

Built with mental health practices in mind, this platform feels powerful and fully integrated across every part of the work. It offers some of the best features for the price and the customer service and training have both been excellent.

Cons

Well I'd still like to see more flexibility and depth in the DSM-5 diagnosis dropdown, especially when it comes to V codes and additional specifiers.

Pros

Putting notes together is very simple and the reminders are really helpful. It also includes built-in treatment planning and the client portal has been a nice feature to have.

Cons

The client layout could be better and I still haven't explored the billing side yet so I may have more feedback once I do. Right now I'm using my cash rates as the default which is different from my contracted rates so I'm curious to see how that difference will play out. I also haven't used the reporting feature yet and that's something I relied on all the time in my previous EHR.

Pros

One of the best parts for me is how many features and settings can be customized to match the way I work. The calendar sync is also really helpful since I need to avoid double-booking client sessions and personal appointments.

Cons

Credit card processing fee is higher than what I pay with outside apps so I still use my separate payment app. If the rate were comparable, I could keep my entire practice in one place. I also wish there were a phone number for quick help, technical support or to speak with an expert because the online Q&A system can be confusing sometimes.

Pros

Setting up my account was really simple, both on my own and while working within a group practice. The platform feels simple and user-friendly and the way the features connect makes everything flow naturally. I really appreciate the overall system, especially how well it carries through to the client-facing side of the experience. It's one of those tools you can start using right away without much effort and that has been a huge plus for me.

Cons

At this point, I honestly don't have any criticisms to point out. I'm very thankful for the tool and fully plan to keep making it part of my practice.

Pros

Using it feels very simple and it includes all the features I need in one place.

Cons

The calendar scheduling can feel a bit complex and isn't as flexible as some other tools I've used.

Pros

Competitive pricing was the first thing that caught my attention and the platform also comes with a full set of features. On top of that, it was much more simple to understand and navigate than the other two platforms I was comparing.

Cons

The frustrating part has been trying to reach a customer service representative by phone to go over the confusion and setup mistakes I made while getting the practice started. I do have a 30-minute call scheduled but the wait has been longer than a week.

Pros

Easy to handle for both clients and administrators. All the information is kept in one place and is simple to access whenever needed. Processing payments through Stripe also makes the billing side feel very convenient.

Cons

Since I work with a lot of couples, it would be much more helpful if their accounts could be linked together for billing. It would also help if they could mark that it's a couples session during scheduling so I can send the right paperwork ahead of time. Moving clients from one SimplePractice account to another is still difficult and I'm not able to bring over all the documents I need.

Pros

The system feels very user friendly and I can pull up client appointment details and billing information at the same time which makes everything much more convenient.

Cons

I really haven't run into any issues yet. Everything has been working well so far.

Pros

Scheduling and text reminders are set up in a really organized way.

Cons

I haven't come across anything I dislike about the software.

Pros

Right away, the platform felt very simple and I really appreciated how user-friendly it was to navigate and figure out on my own.

Cons

One hiccup came up with messaging a practice client, where I had to tinker through several steps during a live session before I could get it working properly. Small quirks like that can be frustrating and a bit hard to sort out by yourself but it helps knowing I can reach out to support whenever I need to.

Pros

Joining a practice that already used it made the transition really pleasant. As a therapist working under another clinician, the platform felt user-friendly, visually appealing and nicely organized from the start. It was very simple to handle my day-to-day clinical tasks in the system and stay in touch with our administrative team without any hassle.

Cons

I'd like to see support for alternate credit cards for family payments, especially in situations where multiple parents are each responsible for paying.

Pros

Starting out in private practice felt much more manageable with it. It has really organized the transition into PP and everything I need for each client is stored right in one portal. I no longer have to type up notes, print them out or carry around paper files that need to be locked away.

Cons

Before seeing my first client, I spent time practicing with the platform to get comfortable. Even with that, there's still a lot for me to learn.

Pros

Using it has been great, especially when it comes to scheduling and client billing. The platform is very user-friendly and I really appreciate how well the credit card processing is built into the system.

Cons

At times, I wish phone-based customer support were available. It would also be helpful if the platform included an HR feature for group practices. That said, I do appreciate that their team is open to feedback and actively welcomes suggestions to keep improving the platform and making it more user-friendly.

Pros

this software feels very simple to use. Getting around the platform is simple and collecting payment from clients before their session has been really convenient.

Cons

There are mo drawbacks that I can mention.

Pros

Being able to send intake forms online and use ready-made templates has been a huge help. My favorite parts are the online scheduling and the automatic superbill generation. Those two features alone save me hours of work.

Cons

At the beginning a few settings were hard to track down, especially anything related to informed consent changes. It isn't the most user-friendly in those areas.