SimplePractice Reviews

Pros

There's a lot of support available while you're getting familiar with it.

Cons

I haven't come across anything I dislike about this software.

Pros

Having everything in one place makes it really convenient and it didn't take long to learn how to use. The client portal is available right away and the premade intake forms are especially helpful when bringing on new clients.

Cons

The cost is the biggest downside for me since I'm just getting started on my own and still building my client base though it does seem competitive compared with similar programs.

Pros

Chat support is available whenever I need help.

Cons

I was hoping for simpler options for handling progress notes and treatment plans.

Pros

Running a mental health practice feels much more manageable with it because it brings everything together in one system. On top of that, the EMR is available on both iOS and Android which has been really useful. Having mobile access made a big difference for me since I could keep my practice running while away from my desk.

Cons

Like most EMR platforms, it does come with a few downsides. The app is not very iPad-friendly which was frustrating. Another drawback is that the SimplePractice calendar cannot be exported if you ever decide to move away from the platform.

Pros

Everything feels very user friendly and I barely needed to watch the training videos to understand how to use it.

Cons

I do wish the scheduling had a few more options like being able to label different appointment types with different colors such as evaluations versus treatment sessions.

Pros

It feels pretty user-friendly to use which has been a big plus for me since I'm not very tech-savvy. Up to this point, everything has gone really well.

Cons

I'm still pretty new to the software and just wrapping up the free trial so I haven't run into anything I dislike at this stage.

Pros

Using this EHR feels very natural and the interface is visually appealing for both me and my clients. I also really appreciate that it handles billing for me and comes with multiple ready-made templates and scales. It's nice to have the option to customize things or just use the built-in templates that are already available.

Cons

Since I only recently started using it, there are still a few features I haven't figured out yet like how to upload my own consent to treatment form. That said, customer support has seemed very helpful so far and I'm looking forward to my one-on-one call with them to sort out that function and learn how to import client data from other platforms.

Pros

Having everything in one place for my practice/business is a big plus and this software really feels like it can serve as a complete all-in-one solution.

Cons

I'm not very tech-savvy so getting started wasn't all that simple for me. That said, after talking things through with one of their employees over the phone, my experience improved and the website is starting to feel much more manageable.

Pros

Running my practice feels much more organized and efficient with this tool and I appreciate that it also feels secure. I'm really glad a colleague pointed me toward it because it has been an excellent fit for what I needed.

Cons

I'd still love to see a feature for tracking and adding business expenses since that would make tax season a lot easier to manage.

Pros

The layout and overall design feel incredibly user-friendly and I haven't come across another platform that matches it.

Cons

Jumping between the different sections and pages was a bit confusing at the beginning but even with that, it was still the quickest software for me to learn.

Pros

The customizable templates and screening tests have been really useful and the client portal is a strong feature. I also appreciate the security tools built into the platform.

Cons

The billing process felt tedious and took some time to figure out.

Pros

Getting started with it was very simple. It only took a few moments to enter my own details and begin adding client information into the system and the layout is simple to navigate.

Cons

At this point, I haven't come across any issues with the software. It seems like as my private practice continues to grow, it will be able to grow right along with it.

Pros

Being able to customize both client forms and note templates is a big reason this platform works so well for me. Sending forms out before an intake saves me time and lets me come in better prepared to support each client. I'm also really happy with the payment setup since it accepts credit cards, cash and checks. That keeps everything organized on my end for taxes and makes it simple to give clients accurate invoices. The appointment text reminders have also helped cut down on no-shows and they make it easier to charge a missed appointment fee without worrying that someone simply forgot.

Cons

One place where it could definitely be better is data migration. Before starting private practice, I worked at an agency that also used Simple Practice but there wasn't a simple way to release my account or transfer my clients over. Even with help from customer support, I still had to start from scratch.

Pros

Its fairly convenient to use and it covers a wide range of needs.

Cons

I'm still unsure which insurance companies in my area can be billed without having a contract in place.

Pros

The interface feels very user-friendly and I really appreciate how much functionality is packed into it. Customer service has been wonderful too, very responsive and genuinely helpful whenever I've needed assistance.

Cons

It does feel a little overpriced and the per-electronic-claim fee comes across as somewhat nickel-and-dime.

Pros

EHR is connected with the app and email which has been really useful. I also use the app regularly for writing notes and scheduling appointments and it's helped me keep up with my documentation by the end of each session.

Cons

I'm still not completely comfortable with the billing tools. They don't feel as user-friendly to navigate as the last EHR I used. I've also run into issues with the telehealth app since the video quality hasn't been as consistent or as clear as some other platforms. Another thing that feels missing is an electronic signature option, especially since patients are expected to take part in treatment and sign their treatment plans. On top of that, live customer support is limited. I'd really prefer being able to call someone directly for troubleshooting instead of having to rely on email or the online support system.

Pros

Having everything in one place has been really helpful. I can handle scheduling, send clients their initial paperwork and collect payments without it feeling awkward. I can also take care of payments either before or after the session which is really convenient.

Cons

The invoicing part was a bit confusing at first. It didn't take long to understand but sending an invoice to a new client or to someone who wanted to pay, felt a little awkward.

Pros

Right from the start, the platform lived up to its name, it's simple and very user-friendly. I skipped the tutorial entirely and still managed to learn my way around everything really quickly.

Cons

Since I run a small practice, I wish there were lower-cost plans or a few more affordable options available.

Pros

The calendaring works really well and the way information connects across the calendar, notes and billing is put together nicely.

Cons

It isn't the best fit for a psychologist running a testing-focused practice because the platform is built more with therapy in mind. That said, I've been able to customize it enough to make it work. Getting insurance billing set up also took some extra digging through the knowledge base.

Pros

Everything is kept together in one online system, from the calendar to payments which makes it really convenient to manage.

Cons

live customer support wasn't available unless I paid for a subscription. I would have been more likely to consider it if there had at least been an option to chat with someone online.