SimplePractice Reviews

Pros

Being able to edit assessments, notes, treatment plans and everything else in one place felt fantastic. I also really appreciated how simple it was to update appointments in the calendar and send documents to clients, along with a bunch of other day to day tools.

Cons

Billing turned into a hassle for the group practice I was working with. It was also tricky to manage more than one contact on a single client profile which made things harder when working with children. That said, I think those issues may have been resolved by the time I left the agency.

Pros

It's pretty simple to view my billing and insurance documents which makes it much easier to stay on top of everything.

Cons

Notifications don't always show up for me right away I sometimes end up digging through screens to locate the updates from my provider.

Pros

SimplePractice makes running a private practice simple. It lets clients book a consultation with you, securely enter their credit card details, send the paperwork you need, charge invoices and keep client notes and measurements all in one place.

Cons

The subscription cost feels a little steep when you're just getting started but it's still worth the money.

Pros

There might be some good features in this EHR but the current situation has left me too frustrated to recall anything positive.

Cons

I'm really bothered by how the system automatically removes clients that I've scheduled on a weekly basis from my calendar without notifying me or the client. On five separate occasions, I ended up looking like I missed or stood up the client because their appointment suddenly disappeared from my schedule, with no warning or explanation.

Pros

The software is really simple to work with and it gives you the flexibility to tailor everything to your business needs. That customization makes it much easier to keep things consistent with how you operate.

Cons

One missing feature is letting clients pay the invoices directly on their end without needing me to step in.

Pros

Simple Practice is genuinely simple to use and that's been really helpful for our workflow. Setup was much easier than the software we were using previously. The two way Google Calendar integration is another big win it keeps scheduling in sync without extra manual work.

Cons

Costs can jump quickly once you start adding clinicians. Simple Practice doesn't distinguish pricing between full time and part time clinicians so bringing in part time staff got too expensive for our needs which is why we switched. It also feels less marketing focused than the other platform we're using now.

Pros

Calendar management feels really adaptive. I'm able to drag and drop appointments, set up recurrences without much hassle and even adjust recurring meetings by moving them when plans change. I also appreciate the "Load Last Note" feature it cuts down the time spent typing the usual details so I can focus more on what actually changes week to week (like client progress and new client needs).

Cons

I'd like to see improvements in the Telehealth app. It tends to malfunction fairly often when clients join from their phones and I've noticed my video glitches frequently as well. Sharing during Telehealth also needs work the screenshare experience is hard to use when I'm trying to share worksheets or handbooks.

Pros

The workflow is broken into just a few steps which makes it simple to document things properly. Training our staff was also pretty simple so we didn't lose a ton of time getting everyone up to speed.

Cons

What bothers me is that there aren't enough tabs or sections to dig into extra details for specific clients. It would be better if it integrated with laboratories for UA since that's a common need for our process.

Pros

I really appreciate the simplicity of documenting with just a few steps. The training for our staff was simple and easy to grasp.

Cons

I was not pleased with the absence of tabs for more client details. It would have been better if they connected with labs for urine analysis.

Pros

One useful part was that it helped me get e prescribing set up.

Cons

There's no lab integration which makes it pretty limiting for solo telepsychiatry workflows. Also, the added billing fees feel extremely steep. Even worse, around 30% or more of the claims submitted through APEX/Luminello get rejected. Support and guidance are basically nonexistent so when things go wrong there's little help to figure it out.

Pros

The telemedicine virtual visits are really solid being able to handle appointments remotely is genuinely helpful and feels like the best part of the product.

Cons

Reporting is a letdown. Simple Practice's built in reports don't cover what the market needs and they also won't let users build custom reports so you're stuck with what's provided.

Pros

It easily brings all my schedules together and offers many different features. They've also been around for a long time.

Cons

The pricing isn't favorable. At times, I contemplate switching to another EHR to cut costs.

Pros

I am loving the telemedicine virtual visits!

Cons

My experience with reporting on Simple Practice was dreadful. The pre-built reports don't meet my needs, and they restrict users from making custom reports.

Pros

The automatic appointment reminders and the ability to store client consent data are very helpful features for me. They make it so much easier to stay organized and ensure that all the necessary information is readily accessible.

Cons

Telehealth service on Simple Practice is unreliable and often fails to function.

Pros

Ths tool might be workable for solo providers.

Cons

It's a rough setup for groups. The billing process feels like a complete mess and the customer service doesn't help much either it's outsourced to the DR. Your bills route through the APEX EDI clearinghouse but ERAS are supposedly coming back through Change Healthcare, meaning you're dealing with two different clearinghouses, plus extra fees on top of that. Our company also wasn't configured correctly and nobody warned us and we've been missing ERAs for over 10 weeks.On top of all that, they set up our billing incorrectly and even mislabeled the NPI2 which led to denials on roughly one third of our claims. When we finally flagged the problem, they pushed it back on us, even though they were the ones who set up the billing and we supplied the correct information.

Pros

The scheduling and billing features are fantastic. They've really streamlined my workflow.

Cons

I find the mobile app confusing to use and lacking some features.

Pros

It is clearly organized with well-defined and comprehensive features that cover all aspects of my practice.

Cons

I wish there were more video simulations and role-play training scenarios available.

Pros

The features offered by SimplePractice sound great in theory. I can schedule patient appointments, manage medical records, and handle billing all in one place.

Cons

I struggled with Simple Practice for years. Billing was consistently erroneous and costly for a certain number of claims. Managing patients with multiple coverages was challenging. The invoicing feature was unusable due to billing inaccuracies. Document and form handling was overly complex. The only feature that worked well was scheduling. Eventually, I switched to a much easier software solution.

Pros

Everything is clearly laid out and the content feels well defined and pretty comprehensive especially with the included practice features that help reinforce what you're learning.

Cons

I'd only want a bit more adding extra video simulations and more role play style training scenarios would make the practice side even stronger.

Pros

So I'm paying noticeably less for this software than I did for a similar product I used previously. The interface is simple and the support team gets back to me quickly whenever I have questions.

Cons

The current version doesn't include enough user friendly options to make document submission feel truly organized.