SimplePractice Reviews

Pros

I was pleasantly surprised by how many features are included, especially things like the self-assessment scales clients can complete. The range of choices for clinical documentation is really strong. It's also a nice bonus that the HIPAA form is already prepared though it would be better if it started with the original federal wording so we could edit it only if necessary.

Cons

From a visual standpoint, the site is tiring to look at. The YouTube tutorials also move a little too quickly. Given the price, SP really should provide phone and chat support like its closest competitor. I haven't explored the financial side yet but I'm already expecting it to be frustrating to learn. It would help to have numbered step-by-step bullets on pages. And for users with visual impairments, better accessibility would make a big difference such as allowing larger font without losing the edge of the page which would be more ADA-friendly. I may be 60 and not the fastest with tech but I'm an experienced therapist and that should be respected. One actual error I noticed, in a privacy section of the intake portal, you list 'psychotherapy notes' when you really mean 'psychotherapy progress notes.' Those two should never be blurred for clients because process or therapy notes are not client property, while progress notes are.

Pros

Being able to securely message clients, keep all my notes in one place, send intake paperwork to new clients without hassle and offer credit card payments has been a big plus. I also really appreciated the 30-minute face-to-face video call I had with one of the support staff. He was upbeat, reassuring and really helpful in getting me oriented to the system. Once I get everything fully set up, I can see this becoming a real time-saver and helping me stay much more organized.

Cons

The biggest challenge has been how much time it's taking to learn my way around the system and get all of my documents set up. I've already put in at least 10 hours and I'm still not finished with the setup process. Also, while the support team is clearly committed and knowledgeable, it's been frustrating to wait until later in the day for a response to a written help request when I run into questions.

Pros

scheduling is much more organized with this, billing is quick to generate, income tracking is useful and having tax forms available in the system is a big plus.

Cons

The app has limited functionality but aside from that, there really isn't much to complain about.

Pros

The calendar, scheduling and information entry features are very simple to use which makes day-to-day tasks much more manageable.

Cons

It can be confusing to figure out where to edit certain things like documents and sending them by email after updating an address is not very clear either.

Pros

Everything feels user-friendly and I was able to figure it out on my own without needing any training.

Cons

I'm still learning some parts of it, especially whether there's a way to enter group notes for multiple clients at the same time.

Pros

Having access to so many ready-made documents made preparing for my first client much less stressful. It also lets me customize my session note which makes writing progress notes quicker and more convenient.

Cons

Getting around the platform can feel a bit confusing and it wasn't always easy to locate everything I needed. I ended up relying on the built-in help tools to find my way because I couldn't always figure things out on my own.

Pros

Having the SOAP note feature built in has been a huge plus and being able to keep all client documentation in one central place is something I really appreciate. Another part of the platform that helps my practice stay on track is the document storage. I rely on it a lot when sending intake forms for clients to fill out before their first appointment. It cuts down on paperwork and a lot of unnecessary hassle which helps me use session time in a more productive and efficient way.

Cons

it will occasionally generate reminders for events I never created. That said, those reminders do end up being useful now and then.

Pros

Being able to customize notes and assessments is something I really appreciate.

Cons

The software still can't bill secondary insurance, even though I was told that feature would be available.

Pros

It has made the whole intake process much more manageable. The platform is simple to use and I really appreciate being able to build my own intake forms. The documents also feel shorter and less overwhelming for clients because of the dropdowns, multiple-choice options and other built-in formatting compared with Word or PDF forms. It also makes paperwork much easier for clients to complete and I like being able to include only the documents I need for each client while leaving out the ones I don't, just by checking boxes. On top of that, it's very convenient for securely communicating with clients and sending them documents. Being fully paperless is a huge plus too.

Cons

Custom document creation could be improved. If I enter a set of demographic questions for one parent, it would be helpful to duplicate that same group for a second parent instead of having to recreate everything manually. I'd also love more flexibility when editing forms, especially the ability to insert questions in the middle of a document and rearrange questions afterward, instead of only being able to add them at the end.

Pros

This software felt thorough, welcoming and very clear. The prompts and reminders have been such a gift. It's easy to get buried in all the layers of this work and SimplePractice really feels like it has our back. Creating client profiles is simple and I also really value having the client portal option.

Cons

The app still doesn't provide the same level of access or convenience as the website. Quite a few features aren't available in the current app version. For example, I had a hard time finding the biopsychosocial assessment template in the app.

Pros

Using it has made a real difference in my day-to-day work. The platform is user-friendly, online scheduling works well for both me and my clients, billing is simple and the reports give me useful information for planning. Because of that, I get to spend more time focused on what I actually enjoy, helping clients.

Cons

It took me a bit of time at first to learn where everything was located but customer support was very helpful whenever I needed assistance.

Pros

It covers everything I need and works as a complete system for my practice.

Cons

Because it does so much, it takes some time to learn and get fully comfortable with.

Pros

The setup was simple and the platform has really simplified my therapy workflow from beginning to end. It's user-friendly and helps keep the whole process organized.

Cons

There was a slight learning curve at first while I was figuring out all the features and how everything worked.

Pros

Everything I need is in one spot, notes, the video link and billing are all together which makes things really convenient.

Cons

I'll come back to this if I run into a drawback that's actually worth mentioning.

Pros

it has felt user-friendly and well organized from the start. My clients can easily get information, schedule appointments and pay for sessions without any hassle. Having templates built in has also been really helpful.

Cons

I've really enjoyed using it.

Pros

Getting started with it was very simple. I've been using it for notes and scheduling so far and it didn't take much effort to learn. I jumped right in without any tutorials and was able to figure things out on my own because the system feels very self-explanatory. The real test will be in the next week or two when I start printing bills and submitting claims to insurance companies so I'll be interested to see how that goes.

Cons

At this point, I really don't have any complaints. That said, I still haven't used it yet for printing bills or handling insurance billing. If it stays this simple once I start using those features too, I'll be a longtime fan.

Pros

Having everything stay HIPAA compliant really gives me peace of mind and it's something I'd confidently recommend to colleagues.

Cons

The billing section could be more simple to navigate.

Pros

The platform is simple to use and they also offer helpful support and training classes.

Cons

the administrative side could be explained more clearly.

Pros

Easy to use and the onboarding videos were especially helpful. The platform is user-friendly and simple to navigate.

Cons

Calendar view can be better, especially having an option for 15-minute time slots. It would also be helpful to send client portal access or intake paperwork to more than one parent.

Pros

Everything feels very simple and the platform is quite well organized.

Cons

One thing I'd like to see improved is faster email support since I don't always have time to call.