SimplePractice Reviews

Pros

Having billing, intakes and all the core tools I need in one platform has been really helpful.

Cons

phone support is missing. It would be much better if 9-to-5 phone support were available.

Pros

Everything feels very user-friendly and getting around the platform is simple, even for those of us who aren't especially tech-savvy.

Cons

there's nothing about this software that I dislike.

Pros

Handling paperwork is very simple for my clients and the platform has a clean, clear layout that feels accessible.

Cons

The place where forms are edited is a bit complex though it's not a major problem.

Pros

Compared with other therapy platforms I've used, this one keeps things much more simple. Billing clients, checking unpaid balances and entering therapy notes with the right diagnosis codes are all simple to manage and it never feels overly complicated.

Cons

it runs entirely online. It usually isn't a problem but without internet access I'd have to wait until I'm back online to handle billing or use the system.

Pros

Having all these clinician categories and options in one place has been really helpful. It's an excellent platform for staying organized, cutting out paper and clutter and keeping billing on track.

Cons

I needed something that would match my practice better at the time. Unfortunately, it offers a lot of strong features that I'm not able to fully use right now and I only wish I had come across it sooner.

Pros

Getting started with it was quick and the setup felt very simple. Sending all of my documents out to clients is also really simple. The built-in video platform is a standout for me since it's even more reliable than Zoom. Overall, it helps my practice run smoothly.

Cons

The only thing I'd want to see is more electronic payment integrations beyond just Stripe. I'd prefer to use my Square account but that isn't possible right now.

Pros

Right from the start, this software gives you the key forms a practice needs and it only takes a few small edits to tailor them to your own workflow. It makes launching a new practice feel polished and professional from the very beginning.

Cons

The app is the part I'm not happy with since a lot of the features aren't available there.

Pros

The calendar, financial graphs and tracking tools, plus the notes feature, have all been really useful.

Cons

Customer support was extremely frustrating. They seem to avoid phone calls and rely mostly on email and blog resources. A lot of the time, it felt like they weren't on the same page with me during conversations. It came across more like they wanted to close tickets than actually help. On top of that, entering and editing payments was a nightmare.

Pros

Running my therapy practice feels much more organized with it because it keeps everything in one place. I can manage scheduling, write progress notes, hold teletherapy sessions, create and share documents and handle all of my billing without switching between different tools. Having everything under one program is incredibly convenient and works amazingly well.

Cons

I'd still love to see an interactive whiteboard so I could create diagrams, lists and other visuals during online sessions. It would also be helpful if the platform let users send multiple shared forms at once and supported keeping an entire family under one client file or family name.

Pros

Simplifies practice management for me. It keeps everything I need in one place and once I got the hang of billing, creating invoices, using reports, managing the scheduling calendar and accepting client payments, it made my workflow much more efficient.

Cons

The only trouble I've run into is understanding the comments or reasons listed when a claim form gets returned. That said, whenever it has happened, a representative has always been available to help me sort it out.

Pros

it offers several helpful options for private clinicians like video sessions, paperless intake and treatment planning. The web platform works reasonably well too.

Cons

What disappointed me most was the pricing since I could basically handle the same tasks on my own for about 5% of the cost.

Pros

This platform has been fantastic overall and I really enjoy using it. The only frustration came up when I had a very specific billing question and realized there wasn't a customer support phone number I could call. I was eventually able to speak with support but only after scheduling an appointment and waiting two days. Once I connected with them, they were very helpful, just difficult to reach when needed.

Cons

Customer support isn't available right when you need help which can be frustrating.

Pros

Useful features are built in, especially the reminders, paperless intake forms and the calendar.

Cons

The pricing feels completely unrealistic for group practices unless each clinician is expected to cover their own fee. It is also too expensive for part-time clinicians.

Pros

Getting started was simple and the tutorial was clear and user-friendly throughout.

Cons

not being able to get answers from a representative right away when questions come up.

Pros

It feels innovative, useful and genuinely important for supporting your well-being.

Cons

There's still room for a few improvements but the most important features are already there.

Pros

Running my practice takes a lot less time with this software. It's simple, dependable and has been a real lifesaver for staying on top of everything. The support team has also been excellent and I've noticed they keep rolling out new improvements over time.

Cons

it's missing birthday reminders.

Pros

This has been really helpful for keeping me organized and on schedule. Billing is simple to manage since I handle that part myself.

Cons

The spell check misses a lot of common therapy terms so it's confusing when correctly spelled words get flagged in red. The pull-down menus also function badly. When I type an H, several clients whose names don't even start with H appear before the person I actually need which means extra scrolling every time. There doesn't seem to be any logic to how the list is ordered, even though support said otherwise. In one time slot that is always assigned to the same client, that person still shows up seventh in the drop-down. Reaching out by email has also been frustrating and issues like this seem to get ignored.

Pros

The notes are simple to work with, the existing client forms are useful and client management is handled really well.

Cons

Customer service feels very inflexible and doesn't seem to take my needs as a business owner into account. The newer billing tools are not very user-friendly and while the forms already on file are useful, adding a new one is surprisingly difficult. On top of that, the support team tends to rely on scripted responses.

Pros

Sending all documents to a new client electronically is really convenient and saves a lot of time during onboarding.

Cons

The app is more limited in what it can do and several functions aren't available the way they are on the desktop version.

Pros

Launching a small counseling practice inside our public service nonprofit felt a lot less overwhelming once we came across it. After trying the free trial, we ended up purchasing 7 licenses for our team and it was a huge relief. It really covers just about everything a counseling practice needs. We use it to support 7 chaplains and counselors who work with roughly 1,000 to 1,200 people each year across college campuses and our seminary campus. The platform handles scheduling, information intake, note-taking, client e-files and even waiver signatures all in one place. The standout feature for us is the teleconferencing which we rely on both for remote team meetings and for client sessions.

Cons

Getting support can be frustrating because there's no direct customer service phone number. You have to submit a request and wait for them to reach out. On top of that, the replies often feel pretty templated and copy-pasted. It seems like they aim to standardize support rather than actually help resolve more specific issues and sometimes it feels like the answer is just to upgrade to a more expensive plan. They also don't provide nonprofit pricing and the pricing tiers are fairly high.