SimplePractice Reviews

Pros

Even without being very tech-savvy, this platform feels very user-friendly and simple to navigate. Another thing I really appreciate is how fast the support team gets back to me whenever I need help. The staff has always been kind, approachable and genuinely helpful.

Cons

Something that would make it even better is a more fully updated phone app for times when I am at work without my computer. It would be really helpful to view more of my patients' documents in the app when I have not been able to review them before a session. I would also love the option to process a payment directly through the app.

Pros

Getting started felt very easy and the one-on-one consult helped me clearly understand how the entire process works.

Cons

There's a bit of a learning curve at first but it becomes pretty simple once you spend some time with it.

Pros

Using this software feels very simple which is what I appreciate most. It's simple but still gives me the information I need without any hassle. The drop-down options are especially helpful and I really value the automatic appointment reminders along with the reminders for my own to-do list. Having Stripe built in also makes collecting co-pays very convenient and my clients appreciate how quick and simple the payment process is too.

Cons

Treatment planning feature can be better. I'd really like to have drop-down options there as well, instead of having to spend extra time creating goals manually.

Pros

this program has really helped my practice feel more polished and professional which is exactly the kind of experience I want to provide. My clients appreciate how simple it is to use and the reminders have been really helpful as well. On top of that, the customer support has been fantastic.

Cons

It does take a little time to learn at first. I'm giving myself some grace while I get adjusted to the software and figure out how everything works.

Pros

Everything about it felt user-friendly and smart right away. It was helpful to move through the system and the buttons made it very clear what each one was for.

Cons

I'd still want the ability to edit my consent forms in the same way I can edit my "Forms".

Pros

Using it feels a lot like having a virtual assistant. It's simple to use and makes day-to-day tasks much more manageable.

Cons

The telehealth pricing feels too high. It would be much better if that feature were closer to around $50.

Pros

it is very user-friendly and getting around the platform is simple. It also seems like a lot of thought went into the communication tools and the overall experience it creates for my clients.

Cons

I haven't had a chance to use the insurance billing features yet so I'm just hoping they're as good as everything else in the software.

Pros

This software offers a feature set I really enjoy using.

Cons

Getting my intake forms set up felt a bit complex and wasn't especially user-friendly.

Pros

It felt very simple and the follow-up emails from the team during the first few weeks made it much easier to get answers whenever I had questions. The layout is clean and uncomplicated so checking my calendar and making schedule changes is quick and manageable. The Stripe integration also makes billing feel hassle-free and reliable.

Cons

Setting up couples while also keeping separate records for individual attachment-focused appointments is a bit hard, especially since I'm a marriage therapist who doesn't take insurance. That said, I'm still learning the system so it's possible I just haven't asked the right questions yet.

Pros

Between the user-friendly setup, strong functionality and automatic reminders sent to my patients, it has been really helpful. I'm hoping those reminders will cut down on the number of no-shows.

Cons

clear, visible guidance for learning the software is missing because help isn't very apparent when you need it.

Pros

Getting started felt incredibly simple and the free trial made it feel risk-free aside from the time spent setting things up. The more I explored it, the less interested I was in checking out other platforms. My favorite part has been letting clients enroll themselves in auto-pay while the system processes charges overnight automatically. I'm also really happy with the booking code that lets me add scheduling directly to my website. There are so many modern, well-thought-out features built into it.

Cons

I haven't been using it long enough yet to point out any issues.

Pros

Even with only basic tech skills, this platform is very user-friendly and simple to navigate. Everything I need is kept in one place which makes it really convenient for running a private practice and getting what I need from the system.

Cons

Its costly and getting help through customer service can be difficult.

Pros

Right from the start, the platform felt very user-friendly. Getting around the site was simple and the navigation made sense immediately.

Cons

Some parts of the billing seem a bit complicated although I haven't had much time yet to really explore how it all works.

Pros

It covered most of the features I was looking for. I was able to create charts, schedule appointments and set up plans and I also appreciated that some of the templates could be customized.

Cons

Navigation was difficult and at times I felt like I was going in circles. It wasn't very user-friendly and the overall workflow lacked a natural flow.

Pros

The training resources and help support have been the most useful parts for me.

Cons

Getting assistance with out-of-network benefits has been difficult.

Pros

Being able to build my own online forms for clients to complete and sign has been a huge time-saver and it cuts down on paper as well. The mobile app is also really useful because I can securely message clients, schedule appointments and quickly pull up details from their accounts. On top of that, I can handle insurance billing, process credit cards and manage nearly everything I need from the same program.

Cons

there's currently no way to add rule-outs or include specifiers while entering diagnoses. I'm really hoping that gets updated soon. It would also help a lot once the upgrade is available for divorced or separated parents to each have their own access to a minor client's account, instead of forcing therapists to duplicate the client record or create extra work. A few smaller improvements would also make a difference like allowing multiple session notes for a single session without needing to scan and upload them, offering more control over no-show fee customization and letting users add photos in the app that can be attached to individual sessions.

Pros

From intake to telehealth, the platform covers most of what a practice needs in a very efficient, simple way. I can send intake forms to new clients through a secure portal with just a couple of clicks instead of scanning documents, uploading them and emailing everything manually. Once clients complete them, the system keeps the information organized, including helpful details like whether voicemail is allowed and how the client prefers to be contacted. It feels very well thought out and genuinely user-friendly. The Telehealth feature is also extremely practical and simple to use.

Cons

The software is clearly built with US users in mind so as a Canadian, much of the billing and insurance functionality doesn't really apply to my practice. I'd also love to see more features added for administrative or practice-related tasks that aren't tied to a specific client, along with better support for linked family clients.

Pros

Since it's one of the least expensive systems out there, I expected there would be a few trade-offs. The look and navigation feel closer to the Mac systems I'm used to and that's a big plus for me. The built-in client reminders and secure messaging are features I really appreciate. There's also a solid amount of customization although it takes quite a bit of effort to get everything set up and the default intake forms and SOAP notes really aren't current enough for chiropractors. When communication lines do connect, the product specialists are very helpful. They also seem genuinely open to feedback and making the product better.

Cons

Getting everything set up and managing communication with the support team has been really difficult. Emails from reps that land in my inbox require me to log in just to respond and it becomes hard to keep track of several communication threads with different specialists. During the trial, it was very unclear how to access phone support which was extremely frustrating and almost made me walk away from the platform entirely. Even now, it's still not obvious how I'm supposed to view all of my correspondence.

Pros

Right from the start, it felt thoughtfully built and packed with excellent resources. It includes strong templates for nearly every piece of paperwork you might need and the whole system is laid out in a very user-friendly way.

Cons

telehealth feature hasn't felt as stable as some other platforms I've used. That said, it could be related to something on my side or my client's side. Even so, compared with other tools, this one hasn't seemed the most reliable for video sessions. On the positive side, the customer support team has been excellent about responding to my concerns which makes me hopeful this will get worked out.

Pros

Running a small pediatric OT practice, this software has been very simple to navigate. The support resources have been especially helpful, whether it's the short how-to videos for each section, email communication or video chats. It also offers a lot of useful features and the pricing is very cost-effective.

Cons

Because I'm still just getting started, I've noticed a few sections that seem like they should auto-fill instead of making me type the same details again such as addresses, phone numbers and similar information.