SimplePractice Reviews

Pros

it gives me a lot of flexibility and room to customize things the way I need. Everything I use regularly is just a few clicks away and it handles a lot of tasks for me like text reminders and paperless intake forms.

Cons

At times, I can get a bit turned around with all the features but it's always simple to reach someone who can guide me through it and help me get back on track.

Pros

The intake forms come pre-built from the start which makes the setup process really convenient.

Cons

Some of the more advanced special features can be a bit tricky to work through.

Pros

After years of using TherapyNotes at a group practice, I assumed I'd probably stay with that system. Still, I decided to try this and it ended up going far beyond what I expected. It offers a lot more for the price than I was getting before. Having my notes and forms all in one place has been a big plus and the client portal makes paperwork much more convenient for clients to complete. Another feature I really appreciate is the option for clients to store their credit card information so it can automatically charge for appointments which takes care of my least favorite part of counseling. The included appointment reminders by text, call and email are an added bonus.

Cons

There is a bit of a learning curve at first although the customer support team has been very helpful. They also provide plenty of useful videos and articles. The only small thing I preferred in TherapyNotes was the ability to add an alert to an appointment with a quick reminder about the client such as "Dad pays this time" or "Coming in with Mother."

Pros

It has been incredibly user-friendly and has saved me a lot of time and effort. It's reliable, simple to work with and lets me spend more time focusing on my clients' needs instead of dealing with admin tasks.

Cons

A small issue I've noticed is that a few clients haven't received the automatic reminders.

Pros

it has been fantastic for managing my practice. I really appreciate that the package options are flexible so you can pick what actually fits the size of your operation. For instance, if handling insurance billing yourself isn't something you want to deal with, you can use their in-house billing service for a reasonable percentage of your gross. I've been very happy with it.

Cons

some insurance companies or payers don't seem to be listed for electronic billing or there may be a related billing limitation that I'm not describing perfectly.

Pros

Running my small business is a lot more manageable with it because it includes several useful features. The scheduling tools, pre-filled insurance codes and editable form templates have all been really important in supporting my clinic and keeping things organized.

Cons

the form labeling is limited since the options seem restricted to Progress Notes and Intake Forms. I also have evaluation forms that I'd prefer to name accordingly. On top of that, it's been challenging to figure out how to add forms to patient files more efficiently and how to include charts in my customizable forms.

Pros

The interface is user-friendly and the video tutorials are clear and simple to follow.

Cons

There are a lot of features to learn. I'm trying to plan ahead for insurance billing and get set up with insurance providers, especially Medicaid but from what I understand, I can't move forward with that until I actually have clients.

Pros

Clean and simple overall but it still covers a lot, custom intake forms, diagnostic codes, billing forms, scheduling and a secure patient portal. When patients reach out, I can send a secure link for consent forms, let them pay by credit card without me having to process anything directly, book sessions and complete telehealth visits in a HIPAA-compliant way. It also includes billing features for submitting claims to insurance companies.

Cons

This platform is really built more for mental health professionals and non-prescribers so as a psychiatrist it handles most of what I need but not everything. I can't use it to e-prescribe order labs or review lab results which are important gaps for a telepsychiatry practice. That said, the company never presents it as a physician-specific system so I knew that going in. Since I'm still getting my private practice started, I can manage with workarounds for now like writing paper prescriptions and that's acceptable unless I start seeing patients who need medications such as clozaril, lithium or Depakote, where lab ordering and result review become essential. In short, SimplePractice covers a lot. For a psychotherapist who doesn't prescribe, it would likely do nearly everything you'd want from a platform. For a psychiatrist though, it probably covers about two-thirds of the total functionality needed. If you're in internal medicine, family medicine or endocrinology, I'd definitely look elsewhere. I chose it mainly for the telehealth tools, simpler billing and the ability to collect payments without having to handle money directly.

Pros

Going paperless has been a huge plus. I really appreciate being able to send information, including intake packets, to clients before their appointment, review everything ahead of time and come in feeling more prepared to focus on their needs instead of reading through forms with them for the first time during the session. Another feature I've really enjoyed is being able to customize the forms and notes so they fit the way I work.

Cons

One thing that would make it better is support for more than one email address per client, especially for children with divorced parents. It would also help if a parent with multiple children could access all of their child client portals through one account instead of needing a separate email for each one.

Pros

Being able to run my practice from just about anywhere, at any time, has been a huge plus. Using the app on my iPad and iPhone feels smooth and it's added a level of efficiency I honestly didn't realize I was missing before.

Cons

My only real complaint is with the app itself. I really wish there were a way to view documents submitted through the client portal.

Pros

Getting around the platform feels very user friendly and accessing everything is simple. The forms are clearly well thought out and can be customized without much trouble.

Cons

Not a fan of the pricing. It feels like there should be a third plan option somewhere between the two that are currently offered.

Pros

Using this software has been very convenient because it's well organized and simple to navigate. It doesn't take much effort to use and the support I've received has been both helpful and efficient with my time.

Cons

It works well and is simple to use on a desktop or laptop but using it on my iPad has been a challenge. I run into the most trouble when trying to access the documentation tabs.

Pros

Keeping paperwork organized and making sure every document is complete was something I really needed help with and it handles that for me. I love not having messy stacks of paper sitting around waiting to be filed anymore!!!

Cons

entering each client into the system takes a little time.

Pros

Being able to customize templates for notes and forms is a really useful part of the software.

Cons

Switching between some screens can feel a little awkward at times but overall it's still not bad.

Pros

Getting started with this software was very simple. It's user-friendly enough to learn on your own and there are plenty of videos and articles that walk you through specific topics. On top of that, the support team responds quickly and is very helpful whenever assistance is needed.

Cons

Turning the paper forms I used before into new digital ones wasn't hard but it did take a lot of time and felt tedious. That said, it already includes a large selection of ready-made forms which helps cut down on that work.

Pros

What really works in SP's favor is that the pricing stays the same no matter how many clients you have which is a big plus since similar platforms often increase the cost based on client volume. Their customer support has also been excellent, quick to respond, courteous and thoughtful enough to follow up afterward to confirm everything was taken care of.

Cons

it offers a very broad range of services which is helpful but it took more effort to learn than some comparable software because it feels a bit less user-friendly. It also has a few frustrating limitations, especially around allowing multiple email addresses on one account to access the client portal. That becomes a real issue when working with divorced parents of a minor client who are parallel parenting and not coordinating or sharing information with each other.

Pros

Right from the start, it has been simple to use and learn and well supported whenever I've needed help. Their customer service is fast, dependable and genuinely helpful any time a question comes up. The platform feels very user-friendly so it doesn't take long to get comfortable with it. I also work with their SmartBilling Pro Team and they've been fantastic, I honestly can't picture running my business without them. Overall, I'm very happy with this software and would absolutely recommend it to other providers.

Cons

The only real issue I have with the software is that the diagnosis sheet doesn't include a spot for specifiers. At the moment, the workaround is adding that information in a chart note which does the job but it would be much better to have it listed right alongside the diagnoses in one place. That said, I'm optimistic this will eventually be updated since it seems to consistently make improvements and listen to needed changes which I really appreciate.

Pros

All the things I need for private practice are kept in one place with this software. It's simple to use and does a really good job of organizing my calendar, billing, reminders, paperwork and basically the entire practice.

Cons

I honestly don't have any complaints about this software.

Pros

The user-friendly layout is what stood out to me right away. The built-in HIPAA-compliant telehealth with video conferencing is really what convinced me to subscribe.

Cons

If I had to point out a downside, it would be that the platform is so packed with features that it can feel a bit bloated and it takes some time to learn all the ins and outs.

Pros

Everything stays really well organized, from my documents and appointments to payments and billing. Handling billing online is much simpler this way and the system tracks payments in a format that's clear and easy to follow. I also appreciate having so many document templates available, especially for someone just starting out and it's a big plus that they can still be edited and customized to fit my own style and needs.

Cons

I wish it would change the requirement to enter a business address. I offer in-home counseling services so I'm not comfortable having my personal address visible to people when they book appointments online. At the moment, I've had to use a public location just to complete that field.