SimplePractice Reviews

Pros

The calendar works really well and being able to send electronic paperwork is a big plus.

Cons

Something that gets confusing is how many duplicate places there are to do the same task. For example, when adding a client, I have to check yes for email and text reminders but then I also have to go into the client contact section and do it again. I'm also not always sure whether clients are actually receiving the reminders or confirming them.

Pros

Coming in with limited software experience, I've been able to get around the platform without much trouble. The customer support has also been excellent and very helpful whenever needed.

Cons

The billing and insurance section doesn't really let me customize things the way I need right now. I haven't reached out for help about that yet though so there may still be a way to make it work.

Pros

The interface feels very user-friendly and having the client information visible on the right-hand side is really helpful instead of needing to jump through a bunch of different tabs.

Cons

The calendar could use more color options. It would be much better to have a way to visually separate intake sessions from follow-up appointments.

Pros

The scheduling tools have been excellent and the automatic reminders it sends for each patient are something I really appreciate.

Cons

it doesn't work with billing for every insurance company.

Pros

Getting started with this software was simple and it comes with plenty of helpful features. It already feels like something I'll be able to rely on as my business continues to grow.

Cons

A feature I'd still like to see is the ability to share some of the forms I fill out directly with my clients.

Pros

A simple way to keep client information stored and organized without hassle.

Cons

The cost feels a bit high for a therapist who is just getting started.

Pros

There's a lot of thoughtful detail built into this platform and I really appreciate having a fully functional product that lets me focus on growing my practice instead of stressing over the logistics. The worries I had going in were already covered for me, whether it was secure communication, telehealth, paperless assessments, billing or just about anything else I needed.

Cons

Getting comfortable with the calendar took me a little time at first. After I understood how it worked though, it turned out to be more simple than I had initially given it credit for.

Pros

After using this platform in a group practice, moving it into my own independent practice felt like a natural choice. I already knew my way around the system and found it simple to work with so it made sense to stick with it. At the moment, I mainly use the core functions like scheduling, uploading documents and keeping client notes organized for my solo practice. I also know it can do much more since in the group setting we use the billing tools for insurance as well. Even though I haven't needed to reach out to customer support, they did check in with me early on to see how the transition was going which I appreciated. There are also helpful self-guided videos available throughout the process. Out of all the discussions and forums I've seen about the best software options, it consistently comes up as a top recommendation.

Cons

A client's copay or payment amount shown on the calendar pop-up after clicking their name is not always accurate. Because of that, I usually open their full chart to confirm the correct information.

Pros

The interface looks polished and is fairly user-friendly to use and the platform keeps improving with regular feature additions and updates. The community forums are also helpful and it works well for automation once everything is set up properly.

Cons

scheduled payments can only be set for the next day which doesn't work well when I need to time charges around a patient's specific payday. It also only supports Stripe and credit card payments can only be marked as manual or Stripe instead of allowing multiple invoice payment options like Square in person or PayPal. That makes it harder to accommodate different patient preferences or split payments like part cash and part card. There's also no phone session option, only in-office or virtual telehealth. Another frustration is that the intro emails read like you can reply directly with questions but to actually get help you have to take the extra step of opening a ticket. I also wish there were a way to enter Apple ID emails in the phone number field so some patients could receive text appointment reminders that way.

Pros

Using it has been very simple overall. The preloaded forms are really helpful and I appreciate being able to customize them however I want. Features like Stripe for payment processing, appointment reminders and superbill tools have also been very useful.

Cons

I'm a bit old-school so I'd rather be able to reach customer service right away by phone instead of having to rely on email for questions or help.

Pros

Right from the start, the platform has been very user-friendly and the educational resources that come with it have been incredibly helpful. It's been an exciting program to use and our team has really been enjoying it. We haven't tested the billing side yet but that will be the final piece for us soon.

Cons

The only thing I'd change is making it simpler to get someone on the phone directly. That said, whenever I submit a help request, I do consistently hear back within 24 hours.

Pros

The platform is simple to use and it comes with lots of options and template examples to work from.

Cons

Making changes to the templates can feel a bit complex at times.

Pros

Getting started with it feels very simple and the pricing is reasonable. The electronic documentation for patients is really helpful and the available templates are useful since they can be customized to fit different needs.

Cons

There are a few issues with invoicing and it can be a little inconvenient that services and prices have to be added first before you're able to select them.

Pros

Having everything in one system has been really helpful for my practice. It lets me send intake forms to clients ahead of their appointments, create client files for progress notes and treatment plans, upload my own templates, handle insurance billing and track payments. I also appreciate the client reminders it sends out. It keeps both the clinical side and the business side of my practice organized in one place.

Cons

There is definitely a learning curve with it. It took me some time to understand how to use all of the features effectively.

Pros

Navigation feels simple, the platform looks professional and the team is quick to respond whenever questions come up.

Cons

I really don't have any complaints about it.

Pros

Everything works together in one connected system and the whole platform feels cohesive.

Cons

Honestly, there isn't really anything negative I can point to about the system.

Pros

Right from the start, it has felt very user-friendly to use. The built-in "how to" widgets have also been really helpful whenever I need guidance.

Cons

I haven't run into any issues so far, it has been excellent.

Pros

Getting started with it this month, I originally picked it because I needed accounting software that works well on a Mac. It was a nice surprise to see that it also includes text appointment reminders, telehealth and a mobile app. I haven't used the accounting side yet but it already appears very user-friendly, even for someone without an accounting background. I'm genuinely excited to keep building this into my workflow.

Cons

I'm still unsure about some of the EMR functions, especially things like whether text can be pre-populated. The fields themselves don't seem hard to work with but I don't yet know how much it will actually reduce my documentation time. I'm also not sure how simple it is to adjust services when something changes at the last minute. At this point, I'm just hoping those parts work well in practice.

Pros

One of the best parts of this software is the Autopay setup. Being able to handle payments transparently for our self-pay clients right at the end of each session feels both professional and efficient.

Cons

there's no way to specify the responsible party for billing. There aren't any designated fields for that and since I work with many divorced families, having that information available would really help with billing and correspondence.

Pros

Writing case notes is simple, scheduling clients takes very little effort and keeping track of my overall calendar is simple. Sending forms to clients is also convenient and it works really well alongside the Stripe app.

Cons

Charging clients from a computer can be frustrating and the layout can be hard to navigate when you're trying to figure out where certain tabs are.