SimplePractice Reviews

Pros

Getting my private practice started felt much more manageable with it because it comes with the templates, forms and tools I needed right away. Everything feels efficient, accessible and simple to navigate. As a licensed intern, being able to add my supervisor to the account is especially valuable since she can review my session notes and client information. It makes the whole process feel practical and much easier to stay on top of.

Cons

The scheduling feature is still a little confusing to me and doesn't feel quite as user-friendly as the rest of the platform.

Pros

Everything feels organized and simple to use and the customer support has been incredibly helpful. I really love using it.

Cons

There's not much to complain about. It would be nice to have an option to sync with Square Cash and the diagnosing section could be more simple.

Pros

Having quick access to the different sections of the patient record made a huge difference for me. The prompts and reminders for finishing notes, treatment plans and other documentation helped me stay focused and gave me the structure I needed to keep everything accurate and completed in the right places. I also really appreciated how simple it was to access the video conferencing link. Clients mentioned that it was basically as simple as clicking the link and connecting to our telemental health session without any technical issues, even on the first attempt. That immediately helped me feel more relaxed and confident about using the platform. I used SimplePractice for 30 days and they even extended my trial another 14 days so I could continue exploring the account. The trust, flexibility and understanding I received from the leadership team while I was trying to launch a new practice ultimately made it clear that it is absolutely the right fit for me.

Cons

I really don't have any complaints about it. I got email reminders about tutorials on specific topics, including customizing forms and resending them and that was incredibly helpful. As someone who learns best visually and through hands-on experience with technology, those resources made a big impact. More than anything, this product has genuinely increased my confidence as a mental health and substance abuse provider who is new to private practice.

Pros

It felt very simple and the interface was user friendly from the start. Whenever I had questions, I got immediate answers through the chat option which was really helpful.

Cons

I'm still getting familiar with all of the features and haven't officially started using it in my practice yet but at this point I haven't come across anything I dislike.

Pros

everything is in one place is what I appreciate most about it.

Cons

I just wish it offered more connection options besides Stripe.

Pros

Compared with the other EHRs I tested during free trials, this one felt much more user-friendly right away. It makes total sense to me why so many of my colleagues rely on it. Being able to handle all of my notes and paperwork electronically is something I really appreciate.

Cons

The app could use a little more functionality, especially when it comes to billing from within the app. Even with that limitation, I'm still really happy that an app is available at all.

Pros

The HIPAA security is something I really appreciate. There's also a generous selection of templates to work from and the user forums are helpful when support is needed. It's very useful that clients have access to a portal where they can share documents. Overall, I think it's a really useful system, especially since typing is much faster for me than writing by hand.

Cons

At the beginning, it took some effort to click around the software and find where to do certain tasks. I'm also not a big fan of the calendar feature because it could be much more user-friendly. I set up recurring appointments and then had a hard time figuring out how to delete them instead of having them appear as cancelled.

Pros

Scheduling and keeping track of appointments has been really convenient and the note reminders help a lot. The company's support has also been consistently helpful whenever needed.

Cons

There is a bit of a learning curve at first, especially with the default settings. Early on, I sometimes assumed clients had been charged when they actually hadn't and a few parts were not very user-friendly in the beginning.

Pros

It's kind of amazing how much this platform can handle. I'm able to manage everything from a single account and it gives me peace of mind knowing it's all HIPAA compliant. The tutorial videos have also been really useful and simple to follow.

Cons

I'll admit I haven't taken full advantage of all the support options, especially email but there are so many different ways to use the system that it can feel confusing. The billing side has been the hardest part for me to figure out and I'm hoping it starts to click once I'm fully up and running.

Pros

Having my notes and billing information together in one system has saved me a ton of time. It's really helpful to have everything organized in a single place.

Cons

The interface can feel a little visually overwhelming when I'm trying to navigate it.

Pros

Compared with other options I've tried, the interface feels much more simple. It's user-friendly so I was able to start using it without sitting through long phone training sessions. With a competitor, I spent hours in training and still couldn't make sense of the layout. This one also covers everything I need and even gives me reminders for things I hadn't even realized I should be keeping track of.

Cons

It does cost a bit more than I'd prefer and I wish it were closer to the $30 range. Still, it's the best option I've used so I'm willing to pay the higher price.

Pros

Using this platform has been very simple which was the biggest selling point for me. I wanted something that wouldn't take forever to learn or get used to and this has delivered on that. The features genuinely save me time and also remind me to make sure I'm covering everything necessary in my client files.

Cons

One thing I've had to work through is changing certain settings after the trial prompts and shortcuts went away. It hasn't been a major problem at all, just something that took a little adjusting.

Pros

The customizable forms and templates have been really useful, especially because I can adjust them to fit each client's needs. It was also very convenient having the DSM IV codes already built in and ready to access whenever I needed them.

Cons

It would be better if the Client Portal and Client sections were combined into one place. I also ran into some trouble when trying to cancel recurring sessions. Telecounseling could be improved by sending automatic reminder links directly to clients before their scheduled appointments. On top of that, the cost of adding clinicians feels a bit high.

Pros

The onboarding support was really helpful, especially when learning how to use the platform's many features and functions.

Cons

Something missing is a paperless option for assessments that need reverse-scoring formulas such as the DERS.

Pros

Booking both group and individual appointments has been the standout part for me. The reminder system, automatic invoicing and superbilling are all really helpful features and make the platform much more useful day to day.

Cons

It would be nice having the ability to turn off certain reminders like "Create a Progress Note" and "Diagnosis and Treatment Plan." There are also some website usability issues. At times buttons and notifications overlap or cover other buttons. For instance, a payment-posted notification pops up which is helpful but it blocks areas I need to click. Small interruptions like that break up the flow when I'm trying to edit client information.

Pros

The platform feels very user-friendly and moving over to it was almost smooth. I also really appreciate the mobility it offers, along with the telehealth option.

Cons

Switching everything over from my previous software was a bit tedious but in the end it did work out.

Pros

Creating and updating forms is simple and it's convenient to send intake paperwork, write notes and manage appointments all in one place.

Cons

Billing is where I run into trouble, especially when dealing with EOBs and figuring out "CR" entries or credits after an overpayment.

Pros

The platform is simple to use and keeps things simple overall. The help section is useful when questions come up and the summary emails sent in the morning and evening are a nice touch for staying updated.

Cons

There are still a few functions I wish it included like color-coding evaluations versus treatments, using different box colors for different therapists and adding some missing codes. I'd also like to see improvements to some of the wording used on forms and billing.

Pros

Booking appointments is simple, everything is laid out clearly and my staff really appreciate how simple the billing process is. The client portal is a big plus and having electronic forms available has been really useful as well.

Cons

It still falls short when it comes to appointment confirmations and cancellations. I also haven't been able to figure out how to update insurance by payer and the cost per claim feels pretty high.

Pros

Right away, the clean design and overall simplicity of this platform stood out to me. Everything feels well organized and placed where you'd expect it to be which made it quick to learn and use. The calendar syncing both ways with Google is also a really helpful feature.

Cons

The only part I haven't loved is that the demo form can't be edited. That said, being able to create your own form does help make up for it.