SimplePractice Reviews

Pros

Getting started with the software was very simple and I appreciated how quickly I was able to learn my way around it.

Cons

I really didn't run into any downsides though I would still love to see a mobile package offered.

Pros

Everything about it feels very user-friendly. The built-in scheduling, reminder calls and invoicing tools are especially helpful and make day-to-day tasks much easier to manage.

Cons

I'd change the support format. Responses to questions come through email and since I'm not very tech-savvy, I'd rather be able to speak with someone directly.

Pros

Its simple to use and keeps all my documentation together in one place.

Cons

customer support isn't available by phone.

Pros

The mobile app has been really helpful and I especially appreciate the billing features.

Cons

I'd love the option to send clients attachments through secure messaging without having to save them first and then share them. In the app, it would also help if I could tap on a day in list view and have that date automatically fill in when I hit the '+' button to create a new appointment. A notes section on the 'Create appointment' screen would also be useful for admin-related details I need to track for a specific client appointment. I'm also wondering whether notes can be created or edited through the app. Another feature I wish it had is faxing built in. It also took a while to learn my way around since the navigation didn't feel very user-friendly at first although I did adjust to it over time.

Pros

Between the calendar, patient appointment reminders and having every session note for a patient visible on one page, it covers a lot of what I need day to day. I also really appreciate being able to build templates for session notes, securely store patients' card information for payments, process transactions and keep track of the income I'm bringing in. Those are some of my favorite parts of using it.

Cons

The only downside I've run into is that I wish I could call SimplePractice and speak with a support representative right away. As far as I can tell, they don't currently offer a customer service phone number.

Pros

Using it has been really simple and the support resources have been genuinely helpful whenever needed. The client portal is also a big plus because it cuts down on paperwork significantly.

Cons

Would like to see more flexibility for customizing paperwork and other documents. The built-in templates are useful and there are plenty of them but I'd also like the option to use my own materials.

Pros

this tool has made insurance billing incredibly simple which has been a huge help. I'm not the most organized person so having the money insights and tracking built in has also been really useful for keeping things on top of things.

Cons

To be honest, anything I didn't care for usually had a simple workaround or it was updated later and improved. The only issue I still run into from time to time is with invoicing or accounting when it involves something more complicated than standard insurance billing and those situations can take a while to sort out.

Pros

it's been simple to use overall. On top of that, customer service was really helpful whenever I had questions about a few areas I didn't fully understand.

Cons

I woul like a weekly income breakdown, not just the monthly total.

Pros

It didn't take much assistance for me to understand how to use the platform.

Cons

If something goes wrong, getting an actual person on the phone can be difficult.

Pros

Only a few months in with it and I've been really happy with it. Setting clients up on auto-pay has been a huge help and it's so nice waking up and seeing credit card billing already taken care of. I've also started using online appointment booking and automated reminders and my clients have been really happy with both. It cuts out so much back-and-forth emailing when trying to schedule appointments. It does take a bit of time to get everything set up and get used to the system but once that's done, it really organizes the practice and saves me a lot of admin time.

Cons

At this point, there really isn't anything specific I can say I dislike. I'm part of the SP Facebook group which has been a helpful resource. I've seen that users have made suggestions for features they'd like to see and I actually appreciate that it keeps evolving and seems to listen to customer feedback. That gives me confidence that even if something isn't available yet or isn't quite perfect, it's probably already being worked on.

Pros

Having insurance claims handled inside the platform is a huge plus and the built-in telehealth feature is something I really appreciate. A lot of the software removes the usual administrative stress from clinical work. Getting everything set up was pretty simple and being able to embed widgets directly into my website is a big bonus.

Cons

It takes some time to fully understand how the different settings impact the client experience. I'd really like more ways to view things from the client's side. The invoicing workflow also feels a little less flexible than I'd prefer.

Pros

Getting started with my own practice right after graduating, I needed an EHR that was simple and wouldn't distract me from focusing on patients. It has been user-friendly to use, budget-friendly and honestly hard to imagine replacing with anything else.

Cons

The intake forms don't offer as much customization as I'd prefer. You can't really build leading questions or include something like a pain diagram although they still get the job done. The mobile app also doesn't let you access or use your own custom forms while you're out in the field and as a mobile practitioner, that would be a really valuable update to have.

Pros

Running a solo practice on a very part-time basis while also being a Ph.D. student, I really appreciate the support and affordability it offers. I don't have hours to devote to figuring out a new system so it meant a lot that their team checked in to see whether I needed help without me even having to contact them first. I also spent a lot of time comparing options before signing up and it ended up being one of the most affordable choices I found.

Cons

I was first interested in it because of the teletherapy platform but after getting to know it better, it feels more like a basic video conferencing tool. As an SLP, I need more functionality like an interactive whiteboard or at least screen sharing. I'm hoping they expand and improve those features soon.

Pros

At first, the platform seemed promising but with how unreliable it has been and how poorly it's managed, I've decided to move on.

Cons

Customer support is basically nonexistent and communication from management has been poor. On top of that, I'm now stuck having to learn a new platform and case notes have disappeared because the system itself is so unstable.

Pros

The platform feels very user-friendly and is simple to move around in.

Cons

the ability for notes to auto-populate would save time and help create a more consistent narrative.

Pros

Out of all the software I've used, this one has been the most user-friendly. It does a really nice job of keeping clients and all of their information organized.

Cons

The cost is definitely on the higher end for an RD who is just getting started.

Pros

After trying several different platforms, it has been the best by a wide margin. I've been able to create templates for my intake paperwork, collect electronic signatures and download completed intake forms without any trouble. Patients get appointment reminders and often mention how simple the platform is to use. It lets me handle everything in one place, from scheduling and billing forms to invoices and payment processing. For what it offers, it's absolutely worth the cost.

Cons

Since my work focuses only on psychological and neuropsychological evaluations some parts of the platform feel less relevant and not quite as user-friendly for that type of practice. I also do a couple of contract jobs and bringing those appointments and payments into the system is not as simple or convenient as it is for a more traditional therapy practice.

Pros

The pricing has been the biggest advantage for me. On top of that, it includes many of the features I need to keep my private speech therapy practice running efficiently.

Cons

it doesn't let me send or receive faxes directly within the platform.

Pros

Getting around it feels very simple. Moving between different sections is simple and the platform is very user-friendly overall.

Cons

This tool doesn't offer much room for customization and can feel a little rigid. I wish the software had more flexibility.

Pros

It has been very user-friendly for me and comes with plenty of customizable options. The customer support team is also very helpful and the free video consults are a nice bonus.

Cons

There are still a few small features I'd love to have added, especially the option to look up a client by their phone number.