SimplePractice Reviews

Pros

Right away, the platform feels very user-friendly and there seems to be plenty of support available when needed. It's clearly built from a therapist's perspective which makes a big difference. The forms and documents included are essential and already provided which is really helpful. I'm also considering offering telebehavioral health services and SimplePractice already has the setup for that which is a big plus.

Cons

I really wish it had a way for clients to enter their own insurance information and have their benefits verified automatically. I just don't have the time to collect that information myself and make phone calls. It would also be helpful if therapists could apply to insurance portals directly through the platform instead of having to do that separately.

Pros

It felt user-friendly and lined up well with how I naturally manage and process tasks. It makes sense to me and it also offers a lot more features than the software I was using before.

Cons

I'd still love to see more financial reporting options added. It would also be better if I could choose who handles my credit card processing.

Pros

The pricing feels fair and having a client portal is really useful. I can send documents and handle billing through it and clients are able to access everything without much hassle.

Cons

The platform isn't especially user-friendly and parts of the help section seem outdated which I only realized after reaching out to customer support. I've used a competitor before and that interface made a lot more sense right away. It took me nearly an hour to figure out how to share documents because the button was tiny and off to the side. On top of that, having to rely on a third-party service for billing through Stripe adds another setup step with one more account to create. I really wish that feature were built directly into it.

Pros

I couldn't really work out how to use the platform.

Cons

When I needed assistance, there wasn't any phone support available.

Pros

Running a private practice feels much more manageable with this software, even without having an office assistant. The built-in credit card processing is simple and really useful, especially since there's no need for a separate credit card machine. It's also convenient for clients because they can view their bills and complete intake forms online without much hassle.

Cons

The layout can be a little confusing at times so it does take a while to learn your way around although it's still not the hardest system I've worked with. Support also isn't always easy to access when you're trying to figure things out and finding the right question or answer in the Help Center can sometimes be frustrating.

Pros

Having my consulting work and sessions handled in one app has been a big plus. I can manage bookings, keep an overview, record sessions and even run the actual consulting from the same place. It was quick to set up, simple for my participants to use and reasonably priced for startups. The booking tools, video recording and ability to add clinicians are especially useful.

Cons

The core features are very solid but it doesn't give me enough flexibility when it comes to Danish laws and tax requirements. The widgets do the job though I'd really prefer better-looking designs and more customization options for the homepage.

Pros

Writing progress notes is really convenient because the drop-down menus make the process much faster. I also appreciate having ready-made forms available to use and the secure video therapy option is a big plus.

Cons

The ability to create monthly reports for referring agencies is missing. It also doesn't let you generate clinician reports for payroll.

Pros

Having a mobile app is really convenient and the iCal syncing works very well.

Cons

I haven't run into any issues with the software during the first 30 days.

Pros

The interface feels user-friendly to use and being able to customize documents is a really helpful feature.

Cons

It could be a bit cleaner and more simple to navigate. I'd prefer fewer options overall.

Pros

It connects directly with online insurance payors which saves a lot of time. There are plenty of tutorials available and the template customization options are really helpful.

Cons

At the beginning, it can be a little challenging to fully understand all of the functionality.

Pros

Right away, the platform felt accessible and simple to use. Even without being especially tech savvy, it was user-friendly to navigate. It gives me everything I need to keep my electronic records HIPAA compliant while also helping me stay organized and on top of my business.

Cons

The only difficulty I ran into was figuring out how to connect Stripe with it.

Pros

Being able to send forms to patients electronically is a huge plus. It helps patients understand what to expect from the practice and lets providers stay paperless which is especially helpful for telehealth. I also appreciate that it covers everything I need to run my business in one place. I can complete charting, manage scheduling, host telehealth video sessions and collect payments without having to switch between different systems.

Cons

What bothers me is how templates work. When I create a template and then choose it in a patient's chart for a real note, I can't actually edit that template directly. Before the appointment, I have to copy the template content and paste it into the simple progress note just to make changes. It would make much more sense if selecting a template allowed me to edit the content right there since that's the whole purpose of using a template.

Pros

Customizable notes and paperless intake forms have been a huge plus. The support team has been fantastic too, they genuinely pay attention to customer feedback and keep improving the platform based on what users ask for. Responses come quickly and they take the time to walk through specific questions when needed.

Cons

A few additions would still make it better like an iPad app, more functionality in the iPhone app and some formatting updates. It's clear they're moving in the direction customers want but the pace of those changes can feel a bit slow.

Pros

After trying a few other platforms when I left a group practice to start working on my own, I ended up coming back to it because it felt like the most complete, practical and accessible option. I'm not naturally the most organized person so having a system that helps me keep up with my notes while also storing client information in a secure and organized way has been incredibly valuable.

Cons

The price can feel a bit steep when you're just getting started but considering everything it offers, it does feel worth the cost.

Pros

Setting up the patient portal was really simple, especially with custom documents. It's also incredibly helpful to instantly see when patients have completed everything.

Cons

I wish it had the option to upload an image for a patient to mark up like a body diagram during intake to show where their pain is. Since that's not available, we still have patients fill that part out on paper in the office.

Pros

Having everything in one place really helps me work the way I want as a therapist. It's very user-friendly, with a single program that handles scheduling, claims, invoices, intake forms, support documents, tutorials and even lets me use my phone's microphone to create progress notes.

Cons

There are still a few features I'd love to see added such as the ability to copy and paste mental status exams, spell autocorrect in progress notes for words I use all the time like "anxious," and an option to fix claims instead of having to submit completely new ones.

Pros

It comes with a lot of functionality, includes creative and practical add-ons and adapts well to what I need.

Cons

there isn't a version designed specifically for physicians. On top of that, getting help can take longer than it should and a real-time chat option would be a really helpful addition.

Pros

Everything I need is built into one system and it's very simple to use.

Cons

When the usual support options don't help, it's hard to actually get in touch with a real person to answer my questions.

Pros

Getting started in private practice as a dietitian, it has taught me a lot about how the whole process works. From linking it to my website to scheduling appointments, running video sessions, messaging clients through a secure portal and handling billing and payments, it really supports each step of managing a private practice. Their support team has also been fantastic, friendly, quick to respond and very helpful whenever I needed guidance. I honestly couldn't rate this product more highly.

Cons

Learning the software wasn't especially hard but I do think the onboarding experience could be improved a bit for brand-new users. They already offer excellent support through the Help Center, online classes and video tutorials but when you're just starting out, it can feel a little overwhelming trying to figure out where to begin. A single starter video for new users would probably make the information much more organized and easier to follow.

Pros

Implementation was quick and the platform feels very user friendly. It's simple to use, support is easy to reach when needed and I also appreciate having different pricing options to choose from.

Cons

There really isn't much to complain about. No software is perfect so sure, there are a few small things I wish it included here and there but they're all pretty minor.