SimplePractice Reviews

Pros

Something that really stands out is the clean look and user-friendliness of the charting system. A lot of it feels user-friendly and the built-in prompts do a nice job of keeping everything on track. The templates are also a big help when it comes to creating forms.

Cons

The toughest part of using the system well is the limited customer support. Reaching out with questions feels complex and too often it just sends you back to read more articles instead of getting direct help. Starting with a new program can already feel overwhelming so I really hope it adds phone and chat support that's available from 8am-6pm, Monday through Friday.

Pros

it feels very user friendly and it's really helpful being able to keep client notes, phone calls and session homework all together in one place within the record notes.

Cons

The software would be even better if live support were easier to access and more actively encouraged.

Pros

Using it has been really convenient because it works so smoothly. I'm able to upload my intake forms and collect electronic signatures right in the platform which saves me from having to pay for DocuSign or any other separate e-signature service.

Cons

One thing I still prefer is the way TherapyNotes formats notes and the assessment choices it provides with each entry. That said, SimplePractice does let you build your own templates and that has been very helpful.

Pros

Its very simple and the customer service has been incredible.

Cons

There really isn't anything I dislike about the software.

Pros

Using it has been really simple, especially on the app side. Having my client information, notes and scheduling all available from the app has been fantastic.

Cons

I haven't been using it long enough to say what I like least yet but at this point I really don't have any complaints. I love it.

Pros

Having everything in one place is a huge plus, billing, insurance claims, credit card processing, notes and more are all built in which makes managing the practice much more convenient.

Cons

The hardest part for me is not being able to call someone with questions. I'm not very comfortable handling everything online so I'd much rather speak with a real person on the phone when I need help resolving an issue.

Pros

It brings together so many parts of running my business that I don't need to juggle multiple programs. You can tell a lot of thought went into making day-to-day work more convenient and manageable.

Cons

At times, there are almost too many options to choose from which is definitely more of a good problem than a serious issue.

Pros

Getting around the site feels very user-friendly and the software is simple to use with helpful prompts along the way. It's also reassuring that if I make a mistake, I can undo it without any hassle. The email and text appointment reminders for clients are really useful and I also appreciate being able to create invoices, keep track of billing and use the Android app.

Cons

I've been using this software for more than a month now and at this point I honestly haven't come across any drawbacks.

Pros

Patients can book their own appointments online which is really convenient. I also appreciate being able to build custom templates that fit exactly what I need. The EMR pricing feels reasonable and taking payments online has been a big plus. Once you get used to the system, it's fairly simple to work with.

Cons

Customer support is helpful but I really wish there were a phone number for quick questions instead of needing to schedule a video chat or rely on email and help articles which are not always the most useful. It would also help to have better scheduling features for different time zones. Since I provide telehealth services, time zone differences can make booking patients a bit challenging.

Pros

Out of everything in the software, the scheduling widget stands out most to me. Being able to place it directly on my website instead of sending prospective clients to a separate booking page makes my practice look more polished and professional. The online scheduling option also saves a lot of time and makes the whole process much more convenient for both clients and me.

Cons

The one issue I have with it is a pretty small one and feels like it should be simple to fix. If I set one service to require a credit card for online booking which really helps cut down on no-shows, then every other service has to require a credit card too. That becomes frustrating because even people booking something free like a phone consultation, are still forced to enter card details.

Pros

It is simple to use and makes for a solid starting point, even though there's still room for improvement.

Cons

it doesn't support booking multiple conference rooms. It also only lets you add one family member to a session and when there are several attendees, it doesn't properly capture that. The treatment planning area could also be improved with a pre-populated treatment section clinicians can use and having DSM-5 definitions built in would be a helpful addition.

Pros

The pricing feels competitive and the platform is very simple to use. The layout makes sense so getting around the program doesn't take much effort. The client portal is a nice feature and the patient emails are helpful. I also appreciate the summary emails.

Cons

The schedule setup is one of my bigger frustrations. When a patient is booked for a short time slot, it can be difficult to see their name clearly. I'd also prefer a daily view that can be broken into 15-minute intervals. Stripe billing is another downside for me, especially since setting up monthly payments isn't very convenient. It would also be useful to have reminders for patients pop up when they arrive or after they check out.

Pros

It covers everything I need to run my private psychotherapy practice, including billing, scheduling, documentation and telehealth. The platform is user-friendly, simple to learn and navigate day to day. I also feel reassured knowing that sensitive client information is kept secure.

Cons

I would still appreciate seeing more features designed specifically for psychotherapists and other mental health professionals. There are times when the software feels a bit too generic, as if it is built to fit many different healthcare fields rather than being tailored more closely to this specialty.

Pros

The platform is very user-friendly and does a really good job of keeping everything organized for me.

Cons

The only thing I'd improve is the tutorial, I wish it went into a bit more detail but aside from that, I don't have any other complaints.

Pros

It has really improved the therapy experience for my clients. The paperless intake process works smoothly which means the first session can stay focused on therapy instead of getting bogged down with paperwork. I also really appreciate that clients can pay their balance directly through the portal using Stripe.

Cons

it would be helpful to have the option to speak with a customer service representative.

Pros

Right from the start, I've been really impressed with it. It's a comprehensive, HIPAA-compliant, user-friendly platform built specifically for mental health professionals and it genuinely feels like the people behind it understood the profession's unique needs. Some of the features I appreciate most are the built-in billing and insurance claims, the library of note templates, secure messaging, client file sharing and the telehealth video option. On top of that, my clients have said the onboarding process is simple. The software delivers strong quality at a price that feels affordable and there are multiple helpful resources available to guide new users in a practical, easy-to-follow way.

Cons

The video feature works but the overall quality could definitely be better.

Pros

It comes with valuable features like a client portal, appointment reminders by text, email and phone, plus private pay billing, all at a reasonable price. The service has been excellent as well. Whenever questions come up, they're willing to hop on a video call with screen sharing and walk through things in a very hands-on way.

Cons

Since the software isn't really designed for physical therapy, a lot of the documentation tools and questionnaires have to be added manually to the account which takes more time than it should.

Pros

The layout looks polished and the program feels very simple to use overall.

Cons

At times, certain links can be difficult to locate. I'd also like more default setting options such as setting a standard session length. The calendar setup in the mobile app isn't my favorite either, I'd rather have a month-view calendar template without needing to scroll so much.

Pros

Being able to create client notes once and have them automatically populate for both people in a marriage relationship is something I really appreciate.

Cons

There aren't any third-party billing options available. It also doesn't let me apply a partial payment to an invoice and have the remaining balance clearly reflected on that invoice.

Pros

Having everything connected to my clients in one place has been a huge plus. Clients can receive automatic appointment reminders, fill out the questionnaires I use to monitor symptoms and check their invoices all within the same system. The reminders to finish my notes have also been really helpful.

Cons

The only thing I'd want added is support for payment options beyond Stripe.