SimplePractice Reviews

Pros

Opening my own therapy practice meant I needed a dependable system that wouldn't be complicated to learn and choosing it felt like an obvious choice. Scheduling appointments, creating invoices, taking credit card payments organizing client information and keeping all my notes and documents together is incredibly convenient. Having everything in one place has made a huge difference. The appointment reminders have also been really helpful since they keep clients on track and have cut down on no-shows and missed sessions. Using SimplePractice has been very simple and it has been a major asset while I'm figuring out the business side of running a successful private practice.

Cons

Honestly, there's very little I would change about this software. The only thing that comes to mind is that I'd love to see more built-in credit card processing options so business owners could choose the fees and provider type that fit them best instead of relying on one that may not be integrated with the system.

Pros

A lot of features have been genuinely useful so choosing just one is tough. The calendar syncing with an existing Google Calendar is especially helpful because it keeps my personal and work schedules organized without overlapping. The progress note templates are also very user-friendly and the email and text appointment reminders for clients are a big plus.

Cons

Since I use it in a group practice, one thing feels a little strange, when one of my colleagues locks or signs a progress note, it shows that I signed it because I'm the account holder, instead of showing the actual clinician who wrote the note. That seems off to me. I'd also really appreciate having the option to speak directly with a person instead of sending a message and waiting for a reply whenever I have questions about the program.

Pros

Running a small private practice feels much more manageable with this software. It lets me handle billing, notes, demographic details and everything else all in one place which I really appreciate.

Cons

I do wish the pricing were a bit more reasonable and I'm not a fan of the extra fees that come with processing credit card payments.

Pros

One thing that really stands out is how flexible the software is, especially when it comes to customizing forms and documentation. A lot of EHRs don't give you that kind of control. The setup process felt very user-friendly and there are solid online tutorials along with the option to join live classes which is really helpful. The Stripe integration works very well for payments. The client portal is excellent too and honestly offers features you often don't even get with much more expensive EHR systems. Appointment reminders are handled really well and clients can log in to review and sign their paperwork without any hassle.

Cons

Nothing to complain about at this point although I've only been using it for about a month.

Pros

Having everything in one place has been the best part for me. The platform is really simple to navigate and helps keep my day-to-day work organized and running efficiently.

Cons

It gives helpful reminders for what needs to be done with a new client but that same kind of clear checklist doesn't seem to be there for ongoing appointments. I'd really appreciate a running task list for each patient that I could just click through and complete. It's possible that feature already exists and I just haven't discovered it yet.

Pros

After more than two years of using it, it's become a tool I genuinely rely on. It covers everything I need, keeps getting better over time and has worked well for me both in a small group practice and now in my private practice. Setting up forms, handling billing and communicating with clients is all very simple which makes the cost feel well worth it.

Cons

I really don't have any major complaints. If anything, it would be nice if the teletherapy feature were included in the base price though I understand why it comes with an additional cost.

Pros

Right away, the calendar and online forms syncing automatically made things much more convenient. The platform is user-friendly and includes everything needed to run a practice, even handling insurance filing which is a huge plus.

Cons

I'd still want better access to support in the beginning. It would help if reaching someone were more simple, especially when specific setup questions come up. There are excellent features in the system that I still haven't fully figured out and while I really appreciated getting an initial call from the CEO, I wish it were simpler to connect with someone as I'm getting started.

Pros

Getting around this system feels very simple and the features made it easy to move my practice notes onto the platform. The support team has been good as well. It also seems like the system is updated regularly and user feedback is genuinely taken into account.

Cons

Would like more flexibility to customize forms and billing so anything I send to clients looks clearly branded as coming from my business. I'd also really value a customizable text shortcut feature, where I could type a few letters and quickly insert phrases I use all the time. That would be a huge improvement for writing progress notes faster and more precisely the way I want. The current form customization helps a little with this but it also makes my notes feel too long and awkward.

Pros

Sending invoices to parents is very convenient and that part of the system works well for me.

Cons

I really wish SOAP notes could be emailed to parents just as easily as invoices. Since I work in a private school, parents want to review the daily note and the plan of care and evaluation templates also don't look as polished or professional as I'd prefer.

Pros

I find it easy to use. I followed the setup checklist one step at a time and before long everything was ready to go. There were only a handful of moments where I had to stop and wonder about something and overall it felt very user-friendly.

Cons

There were a couple of small navigation hiccups. I got a bit frustrated trying to track down the customizable consent documents because they aren't grouped with the other customizable note templates and are instead located under the client portal section. I would probably arrange parts of the settings navigation a little differently but it's not a major issue. I'd also love to see the consent forms automatically fill in the signed date since that feels like something I could easily forget to customize each time.

Pros

There are plenty of customization options and the platform is fairly simple to work with. The newer video counseling feature has been a nice addition and letting clients book their own appointments online is really helpful. The templates and customizable forms are a big plus too. Being able to move away from paper forms entirely has been fantastic and customer support has also been very reliable.

Cons

The calendar scheduling piece was a little confusing at first and it took me some time to understand how the availability scheduler works.

Pros

The setup feels pretty user-friendly overall. I'm still ironing out a few kinks while adjusting to how different it is from the last EHR we used.

Cons

Compared with our previous EHR, this one seems to have a lot more options. That could be really helpful if I ended up using all of them. I'd also prefer a more simplified patient chart for reviewing information, instead of having to move between multiple pages to check what's been done and what still needs attention.

Pros

It covers a lot and gives me the flexibility to customize my forms while keeping all client communication in a secure environment.

Cons

Something still missing is a way for clients in different time zones to display correctly on the main calendar.

Pros

The electronic intake process has been really helpful and the customizable forms, calendar and secure client portal all work very well. I also appreciate the reminders to complete required documentation and paperwork.

Cons

At this time, I don't have any complaints.

Pros

Having everything centralized and well organized makes the whole process feel much less stressful. The patient portal is also a really useful feature because it helps patients stay connected throughout their therapy journey.

Cons

Not every form is available under the +Create tab in the client profile which can be inconvenient. Some documents still need to be filled out outside the system and then uploaded or completed by the patient through the portal. Since some patients need help finishing these forms during sessions, they should be quicker and easier to access.

Pros

Getting started with it was pretty simple and it comes with a lot of useful features right out of the gate. The setup process is simple so it doesn't take long to get up and running.

Cons

If you plan to stick with the existing note and form templates, it works well and feels ready to use. Where it falls short is in customization. The forms and notes need a lot more flexibility, especially when it comes to things like using HTML, changing fonts, adjusting spacing and similar features. Without that, the process feels a bit limited and still doesn't fully meet my needs in that area.

Pros

Starting my practice felt much more manageable because everything I needed was right there at my fingertips. I'm really grateful to have a resource like this.

Cons

I do wish it included a website-building feature and offered different templates for different age groups. That said, the templates that are available were very simple to set up.

Pros

Using it feels very user-friendly which makes the platform pleasant to work with.

Cons

there still aren't enough templates available in Spanish.

Pros

It lives up to its name, it really is simple to use. I especially appreciate the notifications that keep me on top of what I need to do.

Cons

The only downside has been needing to spend some time exploring it and learning how it works but that's pretty typical with any program.

Pros

Getting started with it was very simple and using it day to day feels user-friendly. The feature set is impressively comprehensive for the price which makes it feel like strong value. I also really appreciate how many templates can be customized, while still having pre-built ones available to help you get up and running quickly.

Cons

One thing I'd still like to see improved is the way standardized measures or basic assessments are administered. It would be much better if there were a more effective option for capturing those directly in the patient's chart.