SimplePractice Reviews
Total 232 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars47%
4
Stars26%
3
Stars14%
2
Stars3%
1
Stars11%
Satisfaction score
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Pooja
Education Management, 500+ employees
More than a year
“A great Solution
Pros
It has streamlined my work into a paperless system making scheduling documentation and billing incredibly easy.
Cons
Its an excellent solution the software delivers on its promises.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 1-10 employees
“Good
Pros
I appreciated SimplePractice for its simplicity and appearance.
Cons
Overall everything was good aside from minor issues with some menus.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Charlene
Arts and Crafts, 1-10 employees
More than a year
“Future of checking in
Pros
Through this app I can easily schedule appointments check-ins and exchange sensitive information with my provider.
Cons
Since its app-based if youre uncomfortable sharing personal info online it might not be for you.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Victoria
Retail, 500+ employees
More than a year
“Ease of Use
Pros
I appreciate how SimplePractice facilitates communication through the portal and simplifies appointment scheduling.
Cons
My only gripe with SimplePractice is how quickly it logs me out but I appreciate the security measures.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Deuene
Human Resources, 11-50 employees
Less than a year
“Making it Simple
Pros
The appointment scheduling feature along with reminders helps ensure clients keep their appointments which I find beneficial.
Cons
I wish all features were included in the same pricing tier.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jessica
Mental Health Care, 1-10 employees
Less than a year
“Great for small practices
Pros
I love the all-inclusive nature of SimplePractice covering documentation scheduling billing and messaging with the added ability to customize forms and notes.
Cons
Patients have reported issues with the messaging system on phones and I dont always receive message notifications.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Fahad
Accounting, 1-10 employees
More than a year
“Software Review
Pros
SimplePractice is excellent but more suited for small practices.
Cons
It lacks reporting features and other functionalities like manual 835 posting and claims templates.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
3
Anonymous
Not Specified, 1-10 employees
“Used to be the gold standard
Pros
While I considered using SimplePractice after a trial period the current rates arent sustainable for a single practitioner.
Cons
The price is a downside with too many add-on charges for a fully functional system.
Rating Distribution
Ease of use
8
Value for money
5
Customer Support
8
Functionality
6
Anonymous
Not Specified, 1-10 employees
Less than 6 Months
“Great appointment scheduling software
Pros
SimplePractice is very user-friendly with easy document uploads detailed reports and streamlined client onboarding and billing processes.
Cons
Its costly and experiences occasional glitches.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Anonymous
Not Specified, 500+ employees
More than a year
“Good software for scheduling and managing therapy appointments and billing
Pros
It simplifies document signing appointment scheduling and billing while also providing easy access to bills claims and signed HIPAA releases.
Cons
The billing and documents section sometimes combines multiple claims causing confusion.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Shweta
Health, Wellness and Fitness, 1-10 employees
Less than a year
“Terrible Customer Service & Misleading
Pros
Initially the pricing structure was what attracted me to this company.
Cons
I was unhappy with SimplePractices price increase and cancellation process feeling misled.
Rating Distribution
Ease of use
6
Value for money
3
Customer Support
2
Functionality
4
Ben
Fine Art, 1-10 employees
Less than a year
“Secure Therapy
Pros
The simplicity of SimplePractice is what I liked most especially for attending therapy appointments without software struggles.
Cons
Having an app for appointment reminders would be helpful given my busy schedule.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8
Avani
Automotive, 500+ employees
“Skeptical about the product!
Pros
I appreciate the concept and functionality of this product.
Cons
I wasnt a fan of the UI and its features.
Rating Distribution
Ease of use
4
Value for money
3
Customer Support
4
Functionality
4
Michelle
Health, Wellness and Fitness, 1-10 employees
More than a year
“Review of SimplePractice
Pros
SimplePractice streamlines income tracking client management document access and scheduling saving both time and money.
Cons
Many features are unnecessary yet I still pay for them. Additionally Stripe fees take a significant portion of client fees.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Heather
Mental Health Care, 1-10 employees
Less than a year
“Simple Practice is very popular but the costs and business practices drove me away
Pros
SimplePractice is easy to use set up and moderately customizable with integration capabilities with Stripe.
Cons
Price increases limited customization options and poor customer support are major issues.
Rating Distribution
Ease of use
8
Value for money
2
Customer Support
2
Functionality
4
Trevor
Mental Health Care, 1-10 employees
More than a year
“I would strongly encourage to not use this product
Pros
While the EHR is relatively user-friendly with simple setups the billing aspects seem to work inconsistently.
Cons
The list of problems seems endless from poor customer service to dysfunctional video platform and price hikes.
Rating Distribution
Ease of use
2
Value for money
4
Customer Support
2
Functionality
6
Catherine
Mental Health Care, 1-10 employees
More than a year
“Horrible company
Pros
Its a user-friendly platform but thats about it.
Cons
The pricing structure is excessive and features are limited compared to other platforms.
Rating Distribution
Ease of use
6
Value for money
3
Customer Support
2
Functionality
4
Beth
Health, Wellness and Fitness, 1-10 employees
More than a year
“Great software for a small practice or single discipline
Pros
I appreciated its ease of use and automated billing features especially for insurance billing setup.
Cons
Its costly for group practices and lacks scalability for multiple disciplines.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
6
Functionality
8
Marie
Mental Health Care, 1-10 employees
More than a year
“Service has deteriorated
Pros
I was content with SimplePractice until the recent price increase which placed popular features in the top pricing tier.
Cons
Customer service is severely lacking with important updates often learned through external sources rather than from the company directly.
Rating Distribution
Ease of use
6
Value for money
3
Customer Support
2
Functionality
4
Brittany
Mental Health Care, 1-10 employees
More than a year
“Easy to use!
Pros
I appreciate the flexibility to update my schedule anytime and the excellent mobile app. The automated reminder emails for clients are a great feature too.
Cons
Personally I have zero grievances. This platform is incredibly intuitive easing the burden of scheduling and eliminating stress.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10