SimplePractice Reviews

Pros

Treatment plans ended up being genuinely helpful and the way the clients were organized made the workflow feel more structured. Having clear plans and a more organized setup was a real plus while using the platform.

Cons

Account access turned into a mess right away I got locked out with no clear way to fix it. When I reached out for help, the service worker wouldn't connect me with a supervisor and refused to give me a phone number to explain my situation more fully. They also wouldn't offer even a short time window for me to retrieve my records so I could properly close my account. The tone felt condescending and controlling and it came across as completely unwilling to assist. To make matters worse, my therapy notes were essentially held hostage until I contacted my previous therapist, who was listed as the owner of the account. That therapist left the agency more than a year ago and both of us had assumed ownership had already been transferred to me. The service worker claimed an email was sent to both of us but neither of us received it. Overall, I'm really dissatisfied with SimplePractice.

Pros

The platform is ease of use is consistent throughout it is very intuitive.

Cons

Issues with connections and customer support are noticeable.

Pros

There are a lot of features and it's clearly built specifically for mental health providers which really stands out. Also, the customer support has been excellent every time I emailed, chatted or called, the team was knowledgeable and handled most of my questions right away. When they didn't have an answer immediately, they still followed up quickly which made the whole experience feel reliable. I also appreciate the learning resources built into the system, like videos, how to guides and onboarding because it helps you get up to speed instead of figuring everything out alone. The getting started checklist is another favorite of mine it made me realize there's more to explore and learn which actually helped me use the platform more confidently. I'm writing this review because my experience with Luminello has been genuinely positive.

Cons

I haven't used it long enough to spot any real problems yet. That said, it feels like if anything were to come up, they'd address it quickly. I did run into a couple of minor glitches at first like something not showing or not submitting but it turned out to be related to what I was doing rather than the platform itself. Once I figured out what was causing it, everything worked as expected again. Since there are plenty of videos and guides included, it also seems pretty hard to get stuck for long.

Pros

SimplePractice, as its name suggests, is incredibly simple. It helps me plan effectively and ensures I don't miss any appointments.

Cons

For my purposes, Simple Practice doesn't have any drawbacks.

Pros

Their interface is intuitive and easy for users to learn and use. Because of this, its implementation is relatively simple for any company.

Cons

I feel that there are some basic functions missing, and if they were more affordable, it would be much better.

Pros

Usage feels pretty simple and the calendar layout makes scheduling painless. The video feature is HIPAA compliant which is exactly what a lot of therapists need. Everything is consolidated in one dashboard notes, charts, intake, assessments, insurance codes and superbills so there's less back and forth and it's much simpler to manage.

Cons

Occasionally the video won't load and needs a cache refresh on my side to get it working again. There are also times when clients don't receive the video link which can slow things down before a session.

Pros

Its simple to use with a straightforward calendar. The videos are HIPAA compliant which therapists prefer. Having everything in one place notes charts intake forms assessments insurance codes and superbills is great.

Cons

Occasionally I encounter issues with the video function often requiring cache clearance. Moreover clients sometimes fail to receive the video link.

Pros

Im pleased that all the functions and features are clearly laid out and easy to understand. It didnt take me hours to figure out how to use the platform which was a relief.

Cons

I desire better platform customization options. Currently there are limitations regarding form and template customization.

Pros

Automatic appointment reminders have significantly reduced no-shows helping me maintain a more organized schedule.

Cons

I wish for more flexibility in customizing the platform to suit my specific practice needs which would enhance my daily efficiency.

Pros

Theres nothing at all.

Cons

I struggle to locate important information like progress notes making the costs seem unjustified.

Pros

I genuinely enjoy having everything I needed to launch my coaching business. Booking appointments and handling billing options were simple and it helped a lot when I felt overwhelmed getting the business up and running. SimplePractice basically took me from starting from scratch to running a thriving coaching practice, with the right level of support built in. It also syncs with both my Apple Calendar and Google Calendar and it automatically sends clients a reminder with a link before their sessions. The billing workflow has been reliable and feels really well put together.

Cons

We did run into a few issues with the reminder app. Occasionally some of the extra options I set in the phone app don't carry over to the overall system correctly.

Pros

SimplePractice has been instrumental in getting my coaching business off the ground. Setting up appointments and billing options is easy and helpful especially when starting a business can feel overwhelming. The platform integrates seamlessly with my Apple and Google calendars sends reminders and links to clients and the billing system works smoothly.

Cons

Ive experienced glitches with the reminder app and sometimes additional features from the phone app dont transfer to the system as a whole.

Pros

In my experience SimplePractice makes it incredibly difficult to cancel your subscription which seems deliberate. Their platform is substandard not simple to use yet they make it simple for them to keep collecting your money. Ive had no success reaching out for help even from their bots. Im unable to end my subscription and Ill be forced to pay for another month for a service I no longer use. Legal action may be my only option.

Cons

I have a negative opinion about Simple Practice overall.

Pros

The user interface is easy to understand and straightforward.

Cons

The login process feels overly complex. While I understand its for security I wonder if theres a simpler alternative.

Pros

Using SimplePractice feels pretty simple overall. Scheduling works well and billing is mostly a simple process (with a couple hiccups noted below). Video sessions also tend to look and sound decent and the drag and drop appointment scheduling is a genuinely helpful feature.

Cons

Billing is where it gets annoying. When a new client is added, the system automatically sets payments to "cash" instead of using the card already on their account. If you move forward too quickly (because the workflow is efficient) and end up marking it as a cash payment by mistake, the way you delete and re submit that payment through card isn't very user friendly. I end up having to look up the steps every time. My main gripe is that the billing interface doesn't feel adaptive and can take time to figure out. Also, clients need to have the app downloaded before sessions if they want to join from their phone, even though they do get a text with a link.

Pros

It's simple to use and includes everything a clinician needs to keep a practice running smoothly, including paperwork. My clients also find it simple and I really like having a client portal included.

Cons

Costs add up as a group practice expands and it feels like I'm paying more than I should.

Pros

The Team behind Luminello has been absolutely exceptional. They provide individualized attention, plus real support and help for my private psychiatry practice. The platform itself is user friendly, runs efficiently and is simple to navigate. Customer service has also been outstanding. I'm genuinely grateful to be using this EHR and I'd recommend Luminello to anyone seeking an EHR built specifically for mental health and psychiatry.

Cons

Everything has been going very well my only wish would be an integrated Spravato REMS feature to make compliance smoother, along with templates that are customized specifically for Spravato and Ketamine therapy.

Pros

I appreciate that SimplePractice offers everything needed for an EHR in one place.

Cons

Its pricey compared to other options although those alternatives might not offer the same quality.

Pros

It helps you remember visits when you first use the app or software.

Cons

The platforms simultaneous nature makes organization too effortless which I find problematic.

Pros

Its user-friendly and provides everything a clinician needs to run a practice smoothly including paperwork. The client portal is also easy for my clients to use which I appreciate.

Cons

As our group practice expands the costs escalate. I believe Im paying excessively for the service.