“Moves around the site quickly”

Pros

Well I am quite happy that I can move around the site quickly and without any hassle.

Cons

Right now the main issue I notice is that the recent update makes scheduling a bit tougher to go through than before, although I eventually figured it out and got used to how it works.

“Simplifies everything with phenomenal support”

Pros

It simplifies everything for me and I find the customer support absolutely phenomenal!

Cons

Well it is a shame that there are constant updates and glitches that need fixing, though I understand that's common among many healthcare platforms these days.

“Overly dated and unimpressive”

Pros

I found it pretty basic and simple to use once I knew what I was doing.

Cons

it came across as overly dated like something from a dot-matrix era and I was not impressed at all.

“Well organized scheduling and features”

Pros

Overall I really like the well organized patient scheduling and the integrated features.

Cons

Occasionally it feels a bit slow to load for me although that is not the case all the time.

“Support is nonexistent and extremely slow”

Pros

I find this EHR pretty easy to work with as moving through the different fields is user-friendly and not all time taking.

Cons

Honestly their customer support feels nonexistent and extremely slow when it comes to enrollments. like i have been waiting nearly three months for them to set up the insurance connection and it's been incredibly frustrating!!!

“Pretty easy”

Pros

Tebra is pretty easy to use and I really liked being able to move seamlessly through the chart from patient demographics straight through to account details that too without any hassle.

Cons

One downside I noticed is that it lacks a built-in, comprehensive assessment tool inside the system.

“easy payment plans directly on site”

Pros

One thing I really like is that I can set up payment plans directly on the website so I do not have to call or speak to anyone.

Cons

I cannot think of anything I dislike about it as it does exactly what I need and I have no complaints.

“Templates are awkward and difficult”

Pros

For me many of the templates are detailed but end up feeling awkward and difficult to use. The finished notes look low quality and I often find it faster and easier to just free-text instead of navigating and selecting shortcuts.

Cons

This company is very unethical and misrepresents what their software does.

“easy switch but clunky sign out”

Pros

I can quickly switch among my clients and immediately view the outstanding action items.

Cons

To switch to another client I need to sign out which feels clunky and not very user-friendly, plus the app can run quite slowly at times.

“Most user-friendly for our staff”

Pros

For our staff, the practice management system is the most user-friendly of any platform we have used. my team really enjoys it since it's so simple to navigate.

Cons

We have faced a few problems with UB04 forms that make parts of the system harder to work with but we're actively addressing those issues.

“Nothing good to say about it”

Pros

honestly I have nothing good to say about it. I wouldn't recommend this to anyone. Please don't use it.

Cons

My experience with their customer service has been awful. They never resolve any issues even after I called multiple times and I absolutely wouldn't recommend this to anyone.

“Customer support disappeared after merger”

Pros

I found the system simple to pick up and it gave us the fundamental features needed to be usable for our purposes.

Cons

Customer support basically disappeared after the merger as when I tried contacting them people told me the staff were no longer in those roles and couldn't help. I also emailed the support address on the site but some messages bounced back and others returned automated replies saying the inbox was no longer monitored which left me stranded.

“Okay pricing but pretty limited”

Pros

I am okay with the pricing as a small provider. honestly you get exactly what you pay for.

Cons

For me, it comes across as pretty limited and I end up paying extra for most features.

“Customer support is worst!”

Pros

I find the chart notes really easy to type and honestly I cannot come up with any other real pros.

Cons

My salesperson actually told me that if I wanted real support, I'd have to hire an outside expert who knows Tebra. When I called the listed customer support during normal business hours I got a voicemail saying they were closed. I am left watching tutorial videos and teaching myself how to use the system. The onboarding felt rushed and they skipped topics they promised to cover. This platform doesn't seem suitable for a solo provider practice. To make matters worse, Trizetto entered my eIN incorrectly on the billing so I cannot submit claims to several insurers. After months of trying, there has been no help to resolve the issue.

“Reduced charting time but awful support”

Pros

We picked Tebra for several practical reasons such as the cost, the built-in billing tools, the ability to schedule rooms and the option to create customizable templates to train and supervise therapist-interns. Those templates have dramatically reduced our charting time to under five minutes which has been a huge time-saver. The pricing model is also favorable for organizations serving low-income or uninsured clients since we aren't billed for people who don't file insurance claims. That was essential for our nonprofit teaching health center and influenced our decision heavily.

Cons

Our experience with their customer support has been awful. When issues crop up, we often spend hours on the phone just to get someone's attention and then wait weeks before the problem actually gets addressed. The reps are polite and calm but it feels like there are only one or two programmers or technicians who truly understand the platform and can do anything meaningful to fix complex issues. Tebra seems built with physician practices in mind rather than mental health providers. For example, the patient portal's welcome message tells clients they can access all their records at any time as we requested years ago that this be replaced with a more neutral message appropriate for mental health settings but the change was never made even though it would be a very simple technical fix. Another major shortcoming is that therapists cannot generate a list of their own clients. Though it is a basic functionality for any mental health practice that we assumed would be available but discovered only after signing the contract. Overall, these limitations around support, platform orientation and basic mental health workflow features have been frustrating for our team.

“Clear dashboard but too pared-down”

Pros

I like that the platform and dashboard are very clear and I can easily spot claims.

Cons

From my perspective, the platform is somewhat too pared-down. It doesn't retain any of the supporting documentation for claims submitted to insurers and only the tracking codes are kept and that omission makes it really hard for me to handle compliance reviews or spot issues during an audit.

“Really user-friendly and easy to navigate”

Pros

Really user-friendly as I can easily find features and items throughout the app without any hassle.

Cons

I wish it offered a bit more functionality because I see several places where expanded access would be useful.

“Awful customer service experience”

Pros

I found Tebra simple to use and my staff picked up the system fairly quickly. It offers a wide range of handy features tailored to primary care, including patient education resources, clinical decision-making tools, a great televisit setup and reliable patient communication options. The interface looks clean and the sales team was fantastic to work with.

Cons

The customer service experience has been awful. I mean it is nearly impossible to reach a live representative once the salespeople hand things off. My ePCS took months before anyone even began the activation process and when my assistant called for help she was treated rudely by support staff while trying to get it sorted. Getting the billing module running proved unsuccessful for me as despite endless, time-consuming follow-ups and months of chasing, I never received clear updates or a working billing setup. As for lab integration, I wouldn't count on it that also dragged on for months of requests and I still don't have any labs connected to my account.

“Misleading and awkward to use”

Pros

At first glance it looked attractive and I liked the superficial design but when I actually used it I found the usability to be quite disappointing and awkward.

Cons

Initially I was told the first two months would be free and the demo convinced me it was both gratis and offered the capabilities I needed but that turned out to be misleading. The patient engagement features and intake forms simply didn't do what I required and despite reaching out to Tebra's support repeatedly, responses often took weeks. eventually I gave up and asked to cancel my subscription because I never actually used it or saw a single patient through the system. Now they're attempting to bill my credit card $1,256.40 without my permission and they have even locked me out of the platform so I cannot remove the card on file.

“Support ignores bug reports”

Pros

Having used Kareo for twenty years, I am very familiar with its features and quirks.

Cons

I find their support terrible as they consistently ignore bug reports and give them no attention.