Tebra Reviews

“Tebra review

Pros

Fast electronic prescriptions without any issues.

Cons

Downtime and slowness when processing controlled substances are significant concerns.

“Patient Pop

Pros

It greatly simplifies my job.

Cons

The double verification step for logging in is an unnecessary inconvenience.

“Medical Practice

Pros

PatientPop's user-friendliness is its best feature.

Cons

I have no complaints with PatientPop; overall, it has met my expectations.

“The best way to get a patients information

Pros

Receiving patient information safely is easy and effective.

Cons

Outdated signature features and double verification steps for logging in are areas that need improvement.

“Ross Medical Kareo Review

Pros

Interface, mobile app, and cloud features are all seamless.

Cons

Confusing templates, support wait times, occasional system lags, and lack of cloud-based functionality are notable issues.

“TJ MGMT

Pros

Detailed clinical note templates are a plus.

Cons

Multiple logins and limited free-typing capabilities hamper productivity.

“medical assistant

Pros

Its ease of use on a daily basis is great.

Cons

Limiting chart access to one person at a time is inconvenient.

“NP

Pros

Managing through it is very easy. Sending documents to patients is simple.

Cons

Billing issues and inadequate customer service prompted me to switch from Tebra.

“Easy to navigate!

Pros

Reading schedules and adding patient info is straightforward.

Cons

Restrictions on the number of open windows and inability to merge duplicate accounts for patients are frustrating limitations.

“Convinient and Easy

Pros

Tebra University was immensely helpful, especially with revisiting courses.

Cons

AR processes and insurance management can be confusing and cumbersome.

“Kareo

Pros

Navigating Kareo is easy, with features tailored for medical professionals.

Cons

I regret not discovering this EMR system sooner; it's been a valuable addition.

“Assistance with a Plus!

Pros

Patient scheduling and notifications are top-notch.

Cons

Creating duplicate accounts due to name variations for patients can be frustrating.

“PatientPop's quality has decreased becoming Tebra

Pros

Quality declined after the transition to Tebra, with support outsourced to Costa Rica.

Cons

Initially, the website and customer service were commendable. However, after merging with Kareo and becoming Tebra, the quality of customer service declined sharply. Now, with IT support based in Costa Rica, response times have stretched to a week or more. Even reaching a representative takes considerable effort.

“Not a good fit for mental health practice

Pros

I appreciated the seamless process of creating and submitting claims through Kareo Clinical and Billing initially. However, communication between the two programs ceased without my knowledge after a few months, which was disappointing. The program effectively sends appointment reminders to clients.

Cons

The program unexpectedly ceased sending claims to Kareo Billing without my knowledge for several months. Despite numerous attempts to seek assistance through Customer Service, nearly 600 claims suddenly appeared in Kareo Billing one day in May, including every claim for services since the first week of February. This issue left me unable to receive payment for services provided in January, February, or March under many insurance plans.

“Worst Customer Service

Pros

Onboarding was smooth, with responsive customer service initially.

Cons

After completing onboarding, the response time from customer service stretched to weeks, leaving us hanging without answers. While scheduling client appointments is straightforward, setting up meetings or time off events is cumbersome, requiring seven clicks. Additionally, there's no waiting list for canceled appointments, forcing us to resort to a manual list to track patients awaiting cancellations.

“Customer Service = 0

Pros

Barely functional; reaching Kareo support is a challenge.

Cons

I've encountered numerous issues with PatientPop and received little help from customer service.

“Please go elsewhere (now called Tebra)

Pros

Website template is generic; not much else stands out.

Cons

PatientPop's false promises and overpriced services led to dissatisfaction and wasted resources.

“Demands payment for 14 months

Pros

I found it useless. I cannot recommend it to anyone. Please, don't sign up.

Cons

Do not use Tebra/Kareo. I found that you won't get alerts for new appointments unless you're logged into a computer and sending intake forms also requires the desktop interface. When I asked if there was an app, I meant a mobile phone app and was told there was one but later I discovered they were referring to a computer application, not a phone app. The cancellation process was outrageous as when I tried to cancel they demanded payment for 14 months of service to terminate and then they said I should have made it clear whether I wanted a computer or phone app. I also didn't even receive email notifications for new appointment requests. Bottom line, if you're not sitting in front of a computer, all the automations and workflows you configure are effectively useless.

“Works Great

Pros

I find the system remarkably easy to handle, allowing me to perform various tasks independently.

Cons

The calendar's inconsistency with my EMR and its pricing are concerning factors for me.

“Communication conduit

Pros

PatientPop serves as a vital communication channel between patients and physicians, offering invaluable feedback on our services.

Cons

Improvements are needed in website design and photo quality to enhance user experience and professionalism.