Tebra Reviews

“Poor customer support for clinc

Pros

SEO is good; client rep process could be improved.

Cons

The poor responsiveness from patient representatives and the lack of resolution for billing issues have been significant concerns. It's frustrating to experience these issues, especially when trying to address an incorrect invoice or resolve problems with the website's phone link.

“Great webpage and patient engagement

Pros

We now boast a standout webpage that effectively reaches patients through Google searches, providing extensive information on hand surgery problems.

Cons

Integrating certain features has been challenging, but much of it is on our end in dealing with Allscripts Pro.

“Much needed

Pros

Despite initial cost concerns, PatientPop has proven cost-effective compared to previous services, thanks to its powerful features and enhanced review generation capabilities.

Cons

It would be beneficial if the app were updated to reflect changes made online in a timely manner.

“Will do the job but you have to stay on top of them

Pros

It serves as one of the few Medicare Part A outpatient physical therapy billing avenues.

Cons

Kareo's failure to update their Medicare billing guidelines led to significant billing issues for almost two months.

“Owner

Pros

The availability of text, new patient appointments, and patient-engaging tools proves highly beneficial.

Cons

The account manager's lack of responsiveness and overall poor customer care have left me feeling frustrated and unsupported.

“No customer service

Pros

It facilitated easy charting and patient data entry.

Cons

Merging with another company has complicated setup processes and incurred unexpected costs, leading to wasted time and money.

“Pt pop

Pros

It's quite user-friendly, and I appreciate the discounted price since I don't utilize the billing section, a feature unique to this EHR.

Cons

It's frustrating not being able to securely send PDFs to patients, and the delayed setup of my Google Business profile has resulted in minimal patient referrals.

“Excellent Customer Service and Support

Pros

Since merging with Tebra, I've found PatientPop to be incredibly user-friendly. Despite encountering email issues initially, I reached out for support and was promptly assisted by a Customer Service Representative. They guided me through the new dashboard patiently and professionally, resolving our issues effectively. Their pleasant demeanor, willingness to address all my questions and concerns, and thorough assistance left me satisfied with the resolution.

Cons

As far as I know, I haven't encountered any issues with PatientPop.

“Happy clinic

Pros

The system's ease of use and prompt customer service responses are commendable.

Cons

Reaching out to customer service multiple times for the same issue can be frustrating, and clarity on changes is essential.

“PatientPop - Prompting Positive Patient Reviews

Pros

PatientPop's ability to prompt patients and successfully gather both public-facing reviews and private feedback is remarkable. This has greatly enhanced our online review presence, and I appreciate being able to address any patient concerns promptly, often before they escalate to negative reviews.

Cons

With PatientPop's growth, support response times have slowed down, and the inability to trace reviews back to patients is a drawback.

“Customer Satisfication

Pros

Customer service is generally responsive, addressing concerns in a timely manner.

Cons

Billing and accounting responsiveness has been somewhat delayed, and features are billed even when unused.

“Great Customer Service

Pros

The interface is straightforward to navigate, leading to a high conversion rate from prospective patients.

Cons

Fortunately, I haven't encountered any issues with PatientPop; it's been quite user-friendly.

“Ease of use

Pros

Patients consistently praise the webpage's ease of use and aesthetics. The ability to leave reviews publicly or privately and the ease of texting with our administrative team are standout features.

Cons

Overall, no significant issues, but occasionally, resolving an issue can take some time.

“PatientPop is easy, but could use some enhancements

Pros

PatientPop offers an intuitive system, enabling patients to self-schedule and communicate via email or text, with easy blog posting capabilities.

Cons

Despite patients scheduling online, I continue to receive pop-ups for appointment requests even after scheduling has been completed, leading to delays in sending forms to patients.

“You spelled received wrong in your emails!!!

Pros

While I appreciate the messaging function, I wish it could be accessed remotely.

Cons

The lack of an app, high cost, and various bugs, including slow loading times, are major drawbacks for me.

“Easy since day one

Pros

Texting proves to be the most convenient communication method with our patients.

Cons

Though rare, occasional confusion with texts has occurred, but it hasn't been a recent issue.

“Princeton Sports And Family Medicine

Pros

Reputation management and SEO have significantly contributed to practice growth.

Cons

Mild delays in website updates, typically within 24 hours, have been noted.

“Review of Kareo EHR, PM an Billing suites

Pros

The ease of use and simplicity of features have streamlined our day-to-day workflow effectively.

Cons

Simultaneously viewing office notes and encounter forms would be helpful.

“Terrible support

Pros

The product has its merits but suffers from support issues post-contract signing, which is unacceptable.

Cons

The templates are average, and there's limited customization available.

“Stay away!

Pros

While the sales representative was pleasant, the company they sold me on ultimately proved disappointing.

Cons

Improvements are needed in the referral system and the integration process. The referral system should be streamlined and fully integrated. Also, there are certain diagnosis codes that are not easily accessible, requiring manual searches or external resources like Google for ICD10 codes.