“Dreadful and unreachable support”

Pros

When I used it with Kareo, it wasn't awful. I could still get by, though it behaved more like working from a paper chart.

Cons

honestly everything about it has been a problem for me. the customer support is dreadful, often taking more than a week to answer a simple question and practically never reachable and I have been attempting to cancel for months without anyone giving me clear instructions on how to do it.

“Customizations fail and telehealth glitchy”

Pros

their customer support tends to be fairly accessible. There are some customization options that let the system work for certain clinics, like using templates and building my own documents to send out to patients. I also appreciate that they don't charge extra fees for additional signed documents which has been convenient.

Cons

Customer support was not able to offer me real workarounds for the problems I ran into. With the custom intake documents I built, the information collected doesn't populate the chart the way the standard intake forms do. instead it only appears as uploaded documents which defeats the purpose for my workflow. I have found a total lack of responsiveness or any willingness to have a meaningful conversation about system features that aren't functioning for my practice and I even had to explore ways to terminate my contract because nothing was getting resolved. Customizations are slow and pretty hard to implement. The telehealth feature was glitchy in a way I'd never seen before like I had to mute myself to avoid the other person getting dropped while I typed something I don't experience using Zoom or Google Meet. It's not possible to set an appointment location to in-home and many health history questions are irrelevant to my practice yet cannot be removed or edited. I am also unable to track standardized rating scales like the Vanderbilt or other measures and intake form customization is severely limited. Onboarding support ends after three months, leaving you dependent on whoever you happen to get in customer service afterward. My online presence/profile is glitchy too despite numerous attempts and repeated interactions with support, there remains a profile attached to my name that's completely inaccurate. Finally, self-scheduling cannot be enabled without exposing a location which is a dealbreaker since I provide telehealth visits from my home.

“Oversold product with no support”

Pros

Honestly I got nothing as they oversold it and the product doesn't match what they demonstrated.

Cons

I haven't received the claim payouts which caused revenue shortfalls and put my practice at risk. Plus customer support is nonexistent, they mislead customers and the notes system feels outdated.

“Payment collection nightmare forces closure”

Pros

For me, the documentation is simple and the templates perform as expected.

Cons

I want to make sure I don't forget what happened. their support for handling eRAs and eDIs is practically nonexistent. Although the people in customer service come across as pleasant, they rarely resolve anything and the loyalty team becomes unreachable after about 2 pm despite saying they are still on duty. It's been an absolute nightmare trying to collect any payments from them and I ultimately had to shut down my practice because of the mess. The administrators seemed unfamiliar with how to configure eRAs and eDIs properly and depend almost entirely on a handful of so-called specialists who hardly communicate with clients. Whenever I or others open a ticket, the cases get closed without any real fix to the issue. On top of that, the cancellation fee is absurdly steep and they still insist on charging it even when your practice isn't generating revenue due to their poor service and support. The loyalty team shows little care or empathy like they don't value the business relationship and frequently try to pin the blame on the client for failures that stem from their own poor execution. I am deeply dissatisfied with the product, the service and the support from this platform and I am warning anyone reading this not to buy it.

“Simple and easy appointment scheduling”

Pros

I really like how simple it is to schedule patient appointments. it makes managing my calendar so much easier.

Cons

For me, the billing section gets confusing at times and I have a hard time when reprinting invoices which feels unnecessarily difficult.

“Streamlines billing and communication”

Pros

With Tebra, streamlining billing, communications and telemedicine provides an integrated platform for my patients, providers.

Cons

I have found Tebra can take some time to fully roll out in our practice.

“Predatory company with no support”

Pros

From my perspective, a predatory company uses its platform to entice people and extract payments rather than to actually solve problems. I found Tebra to fit that description and based on my overall experience there was nothing redeeming about Tebra whatsoever and I would not recommend them to anyone.

Cons

I had a terrible experience with Tebra's customer support as it was essentially non-existent and ranked at the bottom. After their sales reps convinced me to sign up, they seemed interested only in getting my payments rather than helping me actually use the software. The platform did not work for my practice and instead of helping resolve the issues so I could rely on the system, they focused on ensuring I continued to be billed despite my inability to use key features. I reached out for assistance and was repeatedly told they couldn't provide the help I needed to make the functionality usable for my clinic. That was particularly frustrating because other vendors were able to collaborate with us and get their products running in our environment but Tebra said it wasn't possible for them. even after I explained that I was forced to cancel due to the system not performing as promised, they hit me with a substantial early termination fee. Given how much they prioritized collecting money over delivering a functional product and supporting my clinic, I am warning others not to use this company because it felt like their main goal was to take my money.

“Misled into contract with hidden fees”

Pros

After I signed a contract with Tebra, within a day it became clear I'd been given the wrong impression about what they actually offer so I canceled the agreement.

Cons

I only learned about the fees and extra charges after I'd already signed the contract.

“Worst company ever”

Pros

I can't think of anything positive to mention here.

Cons

Without a doubt, this is the worst company I have ever worked with. I'm a Tebra customer, and our clinics switched to Tebra on 11/23. However, Tebra still hasn't properly transferred our data. I have not gotten a response or any solution from anyone from the support team.

“Changed their name but not the quality”

Pros

The only thing I like about this tool is its interface as it is quite attractive.

Cons

There are so many problems, it's hard to even list them all. The scheduling software often drops appointments and the customer service is completely incompetent. The billing system doesn't provide accurate reports, which leads to missing many claims that I thought went through. The system crashes regularly. They make grand promises before you buy, but I'm still waiting for things that were supposed to be done within a couple of months of signing up. They assure you that someone will call you back, but it rarely happens. It's nearly impossible to get a manager on the phone. They changed their name due to their terrible reputation, but it's the same awful product. I know it sounds like I'm just ranting, but I'm so exhausted from dealing with them. I've truly had enough.

“Not recommended to medical practices”

Pros

I like the interface because it functions well and it is easy to navigate the windows for billing.

Cons

Terminating their services is a real struggle. I can't even do it online. When I call, they initially claim it's terminated, but then they say it's not and continue to bill me and send me to collections. We wanted to terminate because we couldn't find a competent outside biller who would use their software. We reached out to them, and they gave us three names. We tried two, but it ended up wasting a lot of our time and money. Eventually, we had to do the billing in-house until we could switch software and find an external company to handle billing.

“Non existent customer support”

Pros

At present there is nothing extraordinary about this tool. Yes, the notes are ok but so are Microsoft Word documents.

Cons

It is a major issue that I can't collect payments from patients. In the past, their customer care has been very terrible and it takes weeks for them to get back to you. Or sometimes, when I have left a review, they immediately call me, and that doesn't look good.

“It has gotten only worse”

Pros

At first we thought that the Tebra team is trying to understand the requirements of a mental health practice from a business and functional perspective. However this was not the case.

Cons

I have to say, their customer service is the absolute worst in the industry. The process they have for deactivating a provider is ridiculously time-consuming and complex. I have actually spent up to 2 hours on the phone with them just to deactivate a provider.

“Quaity massively dropped since pandemic”

Pros

Before the pandemic, I used a less efficient system. With this one, I had direct phone support, free onboarding, and user-friendly features. It compresses a lot of information, which takes time to master. Cutting off support abruptly is unacceptable.

Cons

When it comes to getting help, direct phone contact with a human is missing. Instead, all customer support inquiries are directed to a single overwhelmed individual via email. Unfortunately, responses to these emails can take days, leaving users feeling stranded. Additionally, the training videos provided are outdated and do not align with the current software versions, leaving users to navigate the system largely on their own despite paying a significant monthly fee of $300 to $400.

“Highly Disappointed”

Pros

I'm deeply disappointed with the agency's services for web development and patient scheduling applications. Despite their promises and advertisements, they failed to fulfill their commitments. The quality of the web development work was subpar, lacking essential functionalities and design elements we had discussed. Furthermore, the patient scheduling application was left incomplete, leaving us without a crucial tool for our operations. This lack of follow-through and professionalism has caused significant setbacks for our business. Based on my negative experience, I would advise others to approach this agency with caution.

Cons

I experienced nonexistent service from the department. When attempting billing, I was redirected to another department, creating a frustrating loop.

“You dont get what you pay for”

Pros

we had a smooth experience setting it up because the team was really professional, overall the quality of their services is great.

Cons

The services don't match the standard promised in the sales pitch. Despite receiving credits, the billing department attempts additional charges instead of absorbing the credits.

“A really helpful tool”

Pros

I really like this app because it is so simple and practical, I can easily find whatever I may need. Patient intake and admission processes are also simple, making the patient information input easy.

Cons

Nothing to complain about.

“Impressive ease of use”

Pros

It's easy to use, great for scheduling in small to medium clinics. It really made our work easier and more efficient.

Cons

Listing medications in alphabetical order or updating scripts when dosage or directions change isn't possible, making medication management complicated for us.

“Amazingg”

Pros

As both a Practice Owner and Therapist, I've experienced a lot of benefits from Tebra Medical Software. Its user-friendly design and efficiency streamline everything from documentation to billing, allowing me to devote more attention to patient care and less to administrative tasks. I wholeheartedly recommend Tebra to fellow practitioners seeking a comprehensive software solution. Plus, it's really affordable!

Cons

I'm completely satisfied with Tebra Medical Software; it has exceeded my expectations and operates smoothly.

“Happy with our transition”

Pros

I really like the user interface of this app, its very well designed.

Cons

Template spacing issues persist when creating templates, which can be frustrating to deal with.