Doris
Hospital & Health Care, 11-50 employees
Less than a year
“Really helpful features”
Pros
I appreciate features like e-force, appointment reminders, and patient communication. Broadcasting is a bonus.
Cons
The referral system and finding certain diagnoses can be improved for better integration and streamlined usage.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Arianna
Hospital & Health Care, 51-100 employees
More than a year
“Easy to use”
Pros
I love how easy it is to use, especially for documentation and scheduling.
Cons
Spell-check absence, technical errors, timeout concerns, and processing documentation issues are some of my complaints that should be looked into.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Terese
Health, Wellness and Fitness, 1-10 employees
More than a year
“Not worth the money”
Pros
Generating patient reviews after visits is useful, though the incessant requests can annoy patients.
Cons
While Tebra offers valuable features, the cost is higher compared to similar services from other IT companies.
Rating Distribution
Ease of use
6
Value for money
3
Customer Support
2
Functionality
6
BriAna
Medical Practice, 1-10 employees
Less than 6 months
“Feedback of an excellent product”
Pros
The EHR tools and training options are valuable.
Cons
I loved the EHR and billing setup; I had no cons with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bernadette
Medical Practice, 11-50 employees
More than a year
“Great system”
Pros
It's user-friendly, easy to navigate.
Cons
While system glitches are rare, they can occur occasionally.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
TANIA
Health, Wellness and Fitness, 1-10 employees
Less than a year
“Amazing Service!”
Pros
Easy to use and budget-friendly.
Cons
Enrollment for ERA is lengthy, and communication through email complicates the process.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Stephen
Medical Practice, 1-10 employees
More than a year
“The Perfect EHR/practice management solution for small/solo medical practices”
Pros
Affordable and user-friendly, Tebra makes practicing medicine simpler and more efficient. Its integrated interface improves efficiency, making tasks like scheduling and billing easier and reducing time wastage, ultimately leading to improved revenue. The easy patient portal setup and online scheduling attract more patients, while integrated telehealth significantly reduces no-show rates. The mobile app enables productivity from anywhere, anytime. Moreover, its efficient billing system simplifies payment tracking and performance evaluation.
Cons
After using Tera for over three years, I still haven't found anything to dislike about Tebra!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michele
Health, Wellness and Fitness, 1-10 employees
Less than a year
“Stay away unless”
Pros
Claims reports are clear and easy to understand.
Cons
There are numerous issues with the service, from flawed billing practices to inadequate training and support. Despite promises of weekly check-ins and comprehensive training, only one session occurred, and subsequent attempts to reach out were ignored. Billing errors and lack of communication further exacerbate the problems, with unresolved issues persisting for months. Additionally, the system's functionality is subpar, with frequent lagging and limited reporting capabilities. Overall, the experience has been deeply disappointing and frustrating.
Rating Distribution
Ease of use
6
Value for money
4
Customer Support
2
Functionality
6
Scott
Medical Devices, 1-10 employees
More than a year
“Customer service”
Pros
Very user-friendly, great customer service.
Cons
Unfortunately, there are occasional long wait times, although this isn't their fault.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joe
Medical Practice, 11-50 employees
Less than 6 months
“Happy With Tebra!”
Pros
Ease of use, great customer service, and a solid scheduling system.
Cons
So far, Tebra has been excellent, with the only issue being the transition from our old system.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Janay
Hospital & Health Care, 51-100 employees
Less than a year
“Medical scribe review”
Pros
My overall experience with Tebra is fantastic. It's efficient and helpful.
Cons
I can't think of any cons for utilizing Tebra; it's been a positive experience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
JAMIE
Mental Health Care, 11-50 employees
More than a year
“Director of Operations”
Pros
Adding new clients to the EMR is simple.
Cons
Lengthy steps are required to send out bills for services provided by our staff, impacting efficiency.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
10
Erin
Mental Health Care, 1-10 employees
Less than 6 months
“It is worth it!”
Pros
The ease of use and rich features make life much simpler, from progress notes to telehealth.
Cons
While I wish Tebra cost less, it's worth every penny for its functionality.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Antwone
Hospital & Health Care, 11-50 employees
Less than 6 months
“GREAT JOB TEBRA !!”
Pros
Navigation is smooth, and digital forms via email/text are a plus.
Cons
I have no cons with Tebra; it's an outstanding program.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Graciela
Health, Wellness and Fitness, 51-100 employees
Less than 6 months
“Tebra is so easy to use”
Pros
It's easy to learn and use right from day one.
Cons
Scheduling patients can be challenging if the screen is left idle, although it's manageable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Asma
Health, Wellness and Fitness, 1-10 employees
Less than a year
“Terrible, not worth the headaches it causes”
Pros
They're apathetic towards customer needs and business growth.
Cons
The refusal to address failures in credit card payments, recurring problems, and inadequate solutions are frustrating.
Rating Distribution
Ease of use
2
Value for money
3
Customer Support
2
Functionality
2
David
Medical Practice, 1-10 employees
More than a year
“Box review”
Pros
The billing module is great once you get the hang of it. The learning curve is reasonable.
Cons
Setup and learning to use the software were challenging due to the lack of support.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Kit
Medical Practice, 1-10 employees
More than a year
“Completely satisfied solo practitioner!”
Pros
Managing my practice is a breeze with Tebra. From telehealth to billing, it's all there!
Cons
I have no complaints about Tebra; it's been flawless in my experience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Robert
Medical Practice, 1-10 employees
Less than a year
“Tebra is very difficult to work with”
Pros
My wife (administrator) appreciated the cost.
Cons
Functionality and usability issues make it difficult to navigate, hindering efficiency.
Rating Distribution
Ease of use
2
Value for money
3
Customer Support
2
Functionality
2
Donna
Mental Health Care, 11-50 employees
Less than 6 months
“Good product”
Pros
It's easy to understand, training is simple.
Cons
Overall, I have no complaints about the system; it's been very helpful.
Rating Distribution
Ease of use
10
Value for money
2
Customer Support
10
Functionality
10