“Incredibly helpful despite hold times”

Pros

I like that the customer service is incredibly helpful and absolutely amazing.

Cons

My experience included very long hold times and agents would sometimes forget about me.

“easy electronic claims submission”

Pros

The thing I like the most is that I can submit electronic claims and get eOBs back easily.

Cons

Sometimes the interface feels kind of off and I dislike needing to switch from the website into the tool just to enter data.

“Support team is great”

Pros

It is very easy to use and I was able to pick it up quickly even though I usually have a hard time with new tools.

Cons

I have not found anything to complain about yet but I am still new to it.

“Not what I expected it to be”

Pros

One thing I like is that I could easily see the messages from my provider and respond without any hassle.

Cons

Scheduling an appointment was not as easy as I expected.

“Terrible fit for practices of all sizes”

Pros

Tebra's charting system works pretty well and that is a solid feature. The problem is if we ever want to move away, it can cost thousands just to get our own data. So instead of feeling like a user-friendly tool it ends up feeling more like a financial trap.

Cons

It claims to be a complete solution for providers but it falls short in important areas. The clearinghouse rejects claims often which makes billing frustrating. On top of that billing only works through a desktop version and that feels really outdated. Also customer support is slow too, sometimes taking days or even weeks to respond. Instead of making things easier the platform ends up creating more stress.

“Really good overall”

Pros

The service was amazing and I managed to fix the issue quickly thanks to the attention I received.

Cons

I have no issues to report at all.

“Works well for admins and doctors”

Pros

Tebra made scheduling, uploading documents and collecting copays really convenient. Plus billing was much simpler compared to my previous EMR system.

Cons

Messaging patients did not always work right as sometimes the automated messages never reached them which annoys me.

“Way too expensive”

Pros

I like Tebra EHR but there is always some issue to deal with.

Cons

The service is overpriced and I noticed that there is no support to help resolve issues.

“Feels like a luxury EHR”

Pros

It is an all in one platform that's simple, customizable, easy to use and visually appealing, with a user-friendly interface that is easy to get the hang of.

Cons

I am disappointed it does not sync with Google Calendars and thats my only complaint. So I really hope they add this feature soon.

“All-in-One Solution but Not Tailored for Rehab”

Pros

It offers an all-in-one system that covers a lot of ground.

Cons

It's not designed with rehab in mind, and having separate logins for billing and EMR is inconvenient.

“A really helpful tool”

Pros

Our office can easily check patient reviews for the dental practice which really helps us understand what patients think and improve where needed.

Cons

To be honest I have no issues with it at this time.

“Bad support overall”

Pros

The sales team is great before the contract is signed but once that's done, they seem to vanish leaving us with little support.

Cons

In the EMR the SOAP note is split into separate boxes which makes the template clunky and harder to use. In the PM software handling finances for patients with more than one insurance can get really confusing.

“Pretty happy with it”

Pros

The customer service is excellent, the app is really easy to use and I like that I can customize it to fit exactly what I need.

Cons

The cost is a concern. As our practice grows and we add more providers, the application can become quite expensive.

“I really like it”

Pros

I absolutely love using Tebra. It is easy to use, offers simple templates and the SALT feature helps us maintain continuity.

Cons

One thing I noticed is that the older backend setup does not work well with Mac/Apple.

“Decent enough”

Pros

The calendar is well organized and it is really simple to block off time when I need to. Overall it makes scheduling a lot easier to manage.

Cons

I have had issues removing appointments and they reappear on the calendar after being canceled. Also we can no longer cancel prescriptions via eScribe like we used to.

“Saved the day”

Pros

Well the support I received from Tebra while setting up my business was a huge help and made the whole process so much easier.

Cons

Honestly I have not come across any downsides so far.

“easy to locate information quickly”

Pros

I find it pretty easy to use and I can quickly locate the information I need without hassle.

Cons

Honestly the system comes across as pretty complex at first. I have to invest time in trainings before I feel comfortable using it. Plus I wish using the software was easier from the start so I did not feel forced into doing all those training sessions just to get the hang of it.

“provides helpful training videos”

Pros

The tool is really easy to navigate and understand. Plus I like the training videos because I do not have to call in for everything.

Cons

One thing I noticed is that I cannot see the claim form on screen unless I change it to print view.

“Very basic and makes sense”

Pros

this software is very easy to use and it makes sense in the way everything is laid out.

Cons

I cannot think of anything negative. After using many different platforms, this one is by far my favorite so far.

“Streamlines day to day tasks”

Pros

I really value how using technology streamlines day to day tasks and boosts the efficiency of our practice.

Cons

It is frustrating that I cannot print a full chart for records review which makes audits and patient follow-ups harder.