Tebra Reviews

“Worst company in the field

Pros

A rudimentary EHR; fair practice management.

Cons

Overcharging and inadequate refunds, despite persistent follow-ups, have been ongoing issues.

“Concerned Customer

Pros

Not user-friendly at all.

Cons

The customer service experience has been the worst I've encountered, with condescending supervisors and extended response times.

“No android app and constant freezes

Pros

It reminds me of using Outlook or Google Calendar. Overall it is a basic EHR that lacks many features.

Cons

I have discovered there's no Android app or any workaround for Android users which is frustrating. I cannot customize forms to include conditional logic questions and the system won't let me add survey items that automatically compute numeric values based on selections the way tools like JotForm do. On top of that android users have no native app support and the patient-facing app frequently freezes or gets locked, making setup confusing for patients.

“Just a wonderful platform

Pros

The staff's support throughout initial setup, ongoing training, addressing billing issues, and managing routine practice operations is exemplary. Customer support is undoubtedly the most crucial aspect of such a program, and they consistently deliver a five-star service.

Cons

The phone app has more issues than I'd like, likely due to challenges in combining desktop features into a mobile app seamlessly.

“Kareo now Tebra is laughable

Pros

The telehealth feature, when working, is nice.

Cons

Kareo's shortcomings, including frequent system issues and limited compatibility, make it a frustrating EHR system.

“Review on Kareo

Pros

Easy to learn, excellent customer service.

Cons

Posting can be cumbersome, requiring multiple clicks to perform functions.

“Tebra Review

Pros

Its accessibility and ease of learning are highlights.

Cons

The patient documentation and scheduling processes are not satisfactory.

“TEBRA Poor results with service tickets. Poor platform. Poor technical support.

Pros

I liked the product before Tebra took over.

Cons

Multiple issues plague the service. Service tickets remain unresolved, and communication is extremely poor. Tech support closes tickets without a fix, leaving users frustrated. Connectivity issues persist during telemedicine sessions, despite solid internet connections. Unlike under Kareo, there are frequent ticket backlogs, and a PR email from the CTO claiming no issues contradicts users' experiences.

“GOOD OVERALL SERVICE

Pros

The platform's ease of use is exceptional, making everything easily accessible. A standout feature is the option to e-fax records directly from the platform, eliminating the need for additional steps or platforms.

Cons

The functionality is a major letdown. Almost every day, it lags terribly, and pages take forever to load. For a while, it even kicked us out of our account, and we couldn't log back in. Also, there's no option to add your card on the site; you have to call customer service. Speaking of which, everyone I've dealt with at customer service has been rude and condescending.

“Orthopaedic Specialists

Pros

Easy implementation and great customer service.

Cons

PatientPop had no downsides during our experience and remains satisfactory.

“Kareo/Tebra

Pros

It's easy for both physicians and staff, with reliable support.

Cons

The need for a separate program for practice management is inconvenient.

“Dissapointed

Pros

The dashboard is intuitive and easy to use.

Cons

The poor customer service and high prices have been major disappointments.

“Feels like a scam at this point

Pros

Setting up is easy, and initial support is smooth.

Cons

After setup, they attempted to upsell additional services, promising blog traffic instead of focusing on SEO. Upon refusal, communication ceased entirely, highlighting a lack of integrity.

“Kareo

Pros

It's simple to use, and patients love the portal for accessing records.

Cons

Updates in the middle of the day can disrupt workflow and cause inconvenience.

“Kareo is a great software!

Pros

User-friendly, love everything about it.

Cons

I love everything about Tebra; it's easy to use and efficient.

“Kareo Clinical EMR

Pros

It offers top-tier care to our demographics with great functionality.

Cons

Creating templates and downloading medical records can be challenging.

“Fast and efficient use of your time

Pros

SALT notes provide a convenient way to review previous interactions and results from visits, while DSM codes automatically populate into billing, streamlining the process. However, accessing the chart could be quicker, as it currently requires too many clicks. Tebra avoids this inconvenience.

Cons

Slow responsiveness regarding medication templates poses risks, especially concerning dosages and new medications.

“Patient Pop features and benefits

Pros

Easy access and navigation, especially in messaging.

Cons

Tebra's user-friendly interface and ease of understanding are positives.

“REVIEW

Pros

Navigating and pulling documents is straightforward.

Cons

More options in the scheduling section, such as the ability to block out appointment times, would be beneficial.

“Tebra review

Pros

Great startup costs for new businesses, and transitioning is smooth.

Cons

The inability to prescribe more than one medication at a time needs improvement.