Tebra Reviews

“Great system (Kareo)

Pros

It's user-friendly, of high quality, and compatible across mobile and desktop platforms, without requiring additional software downloads.

Cons

Common links for all clients and early joiners can be confusing, requiring manual intervention.

“Stay away!

Pros

While reasonably priced, the adage "you get what you pay for" applies.

Cons

Customer service has been quite disappointing. Their responses vary depending on who you talk to, especially when it comes to signing up for services. Getting consistent written information is challenging. Moreover, they don't document communication consistently, making it difficult to follow up on issues. Additionally, the software isn't compatible with MAC, and resolving recurring problems has been time-consuming and frustrating.

“Great EMR

Pros

The system as a whole meets all my necessary needs as both a medical provider and a previous Medical Biller. I selected the product for its ease of billing and integration, which has proven to be a cost-saving measure compared to the hours spent on billing corrections. Its streamlined process and responsive support contribute to its effectiveness in practice management.

Cons

Integrating EMDR tools or support for telehealth delivery of EMDR would be beneficial.

“Underwhelming and I'm switching EHRs despite the headache

Pros

While the SOAP note format is intuitive, the process for generating and applying charges could be smoother, reducing administrative redundancy.

Cons

Updated SOAP note interface issues and the inability to recover accidentally deleted sections have been noted.

“Good

Pros

The system is straightforward and facilitates electronic prescriptions seamlessly.

Cons

No major issues to mention, but perhaps a discount for long-term customers could be considered.

“Frustrated with the company merger

Pros

I enjoy the interface's design and workflow.

Cons

The frequent website downtime since the merger with PatientPop has severely disrupted workflow, making clinical work difficult.

“It works well for mental health needs.

Pros

The program's adaptability to our changing needs and customizable features for different staff preferences are appreciated.

Cons

Additional mental health terminology options are needed in dropdown boxes.

“Falling Behind

Pros

Its clean interface allows for easy sorting of key information.

Cons

Lack of direct access to the clearinghouse and random corruptions are issues requiring support intervention.

“Trap!

Pros

Unfortunately, I have no positive remarks. The company's approach seems predatory, focusing more on trapping new business owners than providing genuine support.

Cons

Misrepresentation during sales and inadequate functionality for med spas have led to frustration and wasted resources.

“Patient Pop review

Pros

Its ease of use benefits both office staff and patients.

Cons

Still learning about useful features as I encounter them.

“Kareo is user friendly

Pros

Learning to use Kareo is straightforward and user-friendly.

Cons

The recent changes post-switch to Tebra have been visually unpleasing and challenging to navigate, particularly with reports.

“The Best practice management system

Pros

Kareo's ease of use and simplicity make it a favorable choice.

Cons

The inability to search patients by diagnosis codes is a limitation, although overall, the system is functional.

“Slow, website never works

Pros

I have no positive experiences with Kareo; it's cumbersome and slows me down.

Cons

System slowness and inefficiency have been notable issues.

“Terrible Support

Pros

It offers effective clinical management and documentation tools.

Cons

Difficulty in setting up the prescription feature and poor support responsiveness have been frustrating.

“Since the merger you failed the customer

Pros

The software's user experience, telehealth function, and billing capabilities are commendable.

Cons

PatientPop is essentially a scam. Initially, they build a basic website, perform basic reputation management, and implement inadequate SEO. After a few months, they provide minimal ongoing support. Despite charging over $700 per month, their SEO efforts fail to drive meaningful traffic to your clinic. They lock you into a 12-month contract and offer only a narrow window for cancellation. Their service is subpar, and they provide little value for the cost.

“Satisfied customer

Pros

Setting up new patients and managing the calendar, payments, and patient communication via the portal have been hassle-free.

Cons

Online scheduling features creating duplicate records and billing issues have been challenging to resolve.

“N/a

Pros

It effectively displays all categories without the need for page switches.

Cons

Overall, no issues experienced; the system works well.

“Very unethical company

Pros

Unfortunately, my experience with this company has been negative. Their claims about the product are misleading.

Cons

Lack of support during setup and limited assistance afterward have been significant drawbacks.

“Its good! It has just gotten not as good Ince becoming Tebra.

Pros

It's straightforward to use and teach to others.

Cons

Decreased functionality and customer support since the merger with Debra have been disappointing.

“Kareo Telehealth

Pros

The software is generally dependable, with minimal downtime, and integrates seamlessly with my EHR.

Cons

The inability to use the platform on a phone and the pricing are significant drawbacks.