“Great job”

Pros

Both the desktop and online versions are very user-friendly and make our work more efficient.

Cons

I wish the desktop version received more attention and was as powerful as the online version.

“Perfect EMR”

Pros

I can easily document everything in it, its really simple and prescriptions also get easier with this.

Cons

Sometimes, not all the ICD pop-ups easily, and occasionally, it deletes my doc, which is frustrating.

“Works fine”

Pros

Using it is straightforward, no steep learning curve. It did not take me a lot of time to learn it completely, it is pretty easy and straightforward.

Cons

Customer support, IPCS on-boarding, and irritating glitches, like phone app display cut-offs, have been my main concerns.

“Site breaks down with no assistance”

Pros

I have found the EHR itself runs smoothly and is simple to navigate but whenever the site has issues there isn't anyone available to assist which is frustrating.

Cons

Customer service has been awful for me. There's literally no one to speak with when the website breaks down and I have been waiting more than a week for them to resolve my site. My online booking suddenly quit working, my profile photo disappeared and my professional title was changed incorrectly for no reason. every day I call and they say there's nobody available to assist and to just wait for an email which is incredibly frustrating.

“Deceived by false capability claims”

Pros

I feel deceived by the false claims they made about their capabilities

Cons

honestly I wouldn't know even where to start. The platform feels outdated and I encountered an inability on their part to develop an API and link it with other systems as they had assured.

“User-friendly and highly efficient”

Pros

In my role as a practice owner and therapist, I have come to rely on Tebra Medical Software because it is user friendly and highly efficient. Plus it handles everything from note-taking to claims processing in a smooth way which lets me spend more time with patients instead of getting bogged down in paperwork. I often tell other clinicians that it is a comprehensive, budget-friendly choice worth considering.

Cons

honestly I am fully satisfied with Tebra Medical Software. It feels great when a product goes beyond what I expected and gives me nothing to complain about. I hope it continues to run smoothly and supports my practice reliably.

“good option for free clinic”

Pros

Free access is a boon for community clinics and nonprofits. We really appreciate it.

Cons

Some additional features are only accessible with the paid version, which may be a limitation.

“Sorts billing for us”

Pros

It takes care of all our billing needs really well.

Cons

I think there should be better control over changing or deleting billing slips to avoid the need for re-billing and re-submission.

“Efficient and Fast”

Pros

It is really quick and easy for us to look up patients, manage referrals, and access documents through this app.

Cons

Communication issues arise when we send messages to different coordinators, leading to missed messages or delayed responses.

“Really helpful features”

Pros

I appreciate features like e-force, appointment reminders, and patient communication. Broadcasting is a bonus.

Cons

The referral system and finding certain diagnoses can be improved for better integration and streamlined usage.

“Easy to use”

Pros

I love how easy it is to use, especially for documentation and scheduling.

Cons

Spell-check absence, technical errors, timeout concerns, and processing documentation issues are some of my complaints that should be looked into.

“Not worth the money”

Pros

Generating patient reviews after visits is useful, though the incessant requests can annoy patients.

Cons

While Tebra offers valuable features, the cost is higher compared to similar services from other IT companies.

“Feedback of an excellent product”

Pros

The EHR tools and training options are valuable.

Cons

I loved the EHR and billing setup; I had no cons with it.

“Great system”

Pros

It's user-friendly, easy to navigate.

Cons

While system glitches are rare, they can occur occasionally.

“Amazing Service!”

Pros

Easy to use and budget-friendly.

Cons

Enrollment for ERA is lengthy, and communication through email complicates the process.

“The Perfect EHR/practice management solution for small/solo medical practices”

Pros

Affordable and user-friendly, Tebra makes practicing medicine simpler and more efficient. Its integrated interface improves efficiency, making tasks like scheduling and billing easier and reducing time wastage, ultimately leading to improved revenue. The easy patient portal setup and online scheduling attract more patients, while integrated telehealth significantly reduces no-show rates. The mobile app enables productivity from anywhere, anytime. Moreover, its efficient billing system simplifies payment tracking and performance evaluation.

Cons

After using Tera for over three years, I still haven't found anything to dislike about Tebra!

“Stay away unless”

Pros

Claims reports are clear and easy to understand.

Cons

There are numerous issues with the service, from flawed billing practices to inadequate training and support. Despite promises of weekly check-ins and comprehensive training, only one session occurred, and subsequent attempts to reach out were ignored. Billing errors and lack of communication further exacerbate the problems, with unresolved issues persisting for months. Additionally, the system's functionality is subpar, with frequent lagging and limited reporting capabilities. Overall, the experience has been deeply disappointing and frustrating.

“Customer service”

Pros

Very user-friendly, great customer service.

Cons

Unfortunately, there are occasional long wait times, although this isn't their fault.

“Happy With Tebra!”

Pros

Ease of use, great customer service, and a solid scheduling system.

Cons

So far, Tebra has been excellent, with the only issue being the transition from our old system.

“Medical scribe review”

Pros

My overall experience with Tebra is fantastic. It's efficient and helpful.

Cons

I can't think of any cons for utilizing Tebra; it's been a positive experience.