“Director of Operations”

Pros

Adding new clients to the EMR is simple.

Cons

Lengthy steps are required to send out bills for services provided by our staff, impacting efficiency.

“It is worth it!”

Pros

The ease of use and rich features make life much simpler, from progress notes to telehealth.

Cons

While I wish Tebra cost less, it's worth every penny for its functionality.

“GREAT JOB TEBRA !!”

Pros

Navigation is smooth, and digital forms via email/text are a plus.

Cons

I have no cons with Tebra; it's an outstanding program.

“Tebra is so easy to use”

Pros

It's easy to learn and use right from day one.

Cons

Scheduling patients can be challenging if the screen is left idle, although it's manageable.

“Terrible, not worth the headaches it causes”

Pros

They're apathetic towards customer needs and business growth.

Cons

The refusal to address failures in credit card payments, recurring problems, and inadequate solutions are frustrating.

“Box review”

Pros

The billing module is great once you get the hang of it. The learning curve is reasonable.

Cons

Setup and learning to use the software were challenging due to the lack of support.

“Completely satisfied solo practitioner!”

Pros

Managing my practice is a breeze with Tebra. From telehealth to billing, it's all there!

Cons

I have no complaints about Tebra; it's been flawless in my experience.

“Tebra is very difficult to work with”

Pros

My wife (administrator) appreciated the cost.

Cons

Functionality and usability issues make it difficult to navigate, hindering efficiency.

“Good product”

Pros

It's easy to understand, training is simple.

Cons

Overall, I have no complaints about the system; it's been very helpful.

“Excellent EMR for solo providers”

Pros

Very user-friendly and affordable. Couldn't be happier with Tebra.

Cons

Transitioning from Kareo to Tebra presented some challenges, particularly adjusting to the new format and color scheme. As a visual person, I relied heavily on color cues while navigating the system, which initially posed difficulties with Tebra's more minimalistic color palette. However, over time, I've come to appreciate the sleeker design, which lends a more professional appearance.

“My Tebra experience!”

Pros

It's incredibly easy to use. No trouble managing patient records.

Cons

The inability to switch practices without logging off is inconvenient.

“From a part time user view”

Pros

Maneuvering around Tebra is a breeze.

Cons

The lack of a delegated signature option for orders and inability to transfer documents directly from other EHR systems are notable drawbacks.

“Josephine Bostic, owner and operator”

Pros

EMR and learning modules are user-friendly and cost-effective.

Cons

Scheduling new patients initially posed challenges, but I eventually found effective methods.

“Major shortcomings and hidden fees”

Pros

Although the design interface and mobile app look amazing, I have run into major shortcomings. There's no automation at all and I find the severe limits on exporting data really worrying. On top of that, I discovered hidden fees and a heavy dependence on manual workflows which make the experience even more frustrating.

Cons

I think the interface is visually appealing but it falls short in terms of functionality because so many features are missing. I am glad they provide a mobile app though which I do appreciate.

“Worst company in the field”

Pros

A rudimentary EHR; fair practice management.

Cons

Overcharging and inadequate refunds, despite persistent follow-ups, have been ongoing issues.

“Concerned Customer”

Pros

Not user-friendly at all.

Cons

The customer service experience has been the worst I've encountered, with condescending supervisors and extended response times.

“No android app and constant freezes”

Pros

It reminds me of using Outlook or Google Calendar. Overall it is a basic EHR that lacks many features.

Cons

I have discovered there's no Android app or any workaround for Android users which is frustrating. I cannot customize forms to include conditional logic questions and the system won't let me add survey items that automatically compute numeric values based on selections the way tools like JotForm do. On top of that android users have no native app support and the patient-facing app frequently freezes or gets locked, making setup confusing for patients.

“Just a wonderful platform”

Pros

The staff's support throughout initial setup, ongoing training, addressing billing issues, and managing routine practice operations is exemplary. Customer support is undoubtedly the most crucial aspect of such a program, and they consistently deliver a five-star service.

Cons

The phone app has more issues than I'd like, likely due to challenges in combining desktop features into a mobile app seamlessly.

“Kareo now Tebra is laughable”

Pros

The telehealth feature, when working, is nice.

Cons

Kareo's shortcomings, including frequent system issues and limited compatibility, make it a frustrating EHR system.

“Review on Kareo”

Pros

Easy to learn, excellent customer service.

Cons

Posting can be cumbersome, requiring multiple clicks to perform functions.