Tebra Reviews

“Just My Opinion

Pros

Its user-friendly features are impressive, particularly the clarity of voice and picture.

Cons

Periodic screen freezes disrupt productivity and necessitate re-entering visits.

“Great software system

Pros

The system's user-friendliness and readily available support resources contribute to quick learning and problem-solving.

Cons

Sound quality improvements would enhance user experience.

“Excellent EMR

Pros

Telemedicine is made easy with its user-friendly interface.

Cons

No cons experienced with Kareo; the system has been excellent.

“Great so far

Pros

Templates and ease of use enhance the documentation of patient care.

Cons

Template updates and guidance for effective documentation are needed.

“Easy Use Telemed

Pros

Quick setup and minimal paperwork streamline the onboarding process.

Cons

Lack of faxing integration and family addition features are notable limitations.

“Hello

Pros

The availability of options for client records is appreciated.

Cons

The steep price and difficulty in creating statements are concerns.

“Kareo has only improved with time!

Pros

The implementation process and initial training were straightforward, with the benefit of having a dedicated trainer to assist throughout. Kareo enabled us to start billing for our physicians promptly, generating revenue sooner than expected.

Cons

Being someone who's mindful of expenses, I do wish PatientPop had a lower cost. However, I firmly believe it's worth every penny spent.

“Great service

Pros

It simplifies scheduling for new patients and promotes the office effectively.

Cons

The cost per provider may be high for practices with multiple offices.

“Good Software

Pros

It's easy to use and learn, although occasional glitches occur.

Cons

The attitude of customer support staff has been less than satisfactory.

“Avid User

Pros

The integration and flow between clients are seamless.

Cons

A spell checker for misspelled words would be helpful.

“pt billing

Pros

It's user-friendly, with good support and quick turnaround times.

Cons

Integration issues with Webpt have been frustrating, affecting data transfer.

“Bad Customer Service

Pros

The application and its features are excellent, garnering positive feedback from patients using the portal. Overall, it's easy to use and pick up, offering comparable ease of use to other platforms like Athena or Epic.

Cons

The setup for insurance and accounts was sloppy and slow. Support team responses to emails are either delayed or nonexistent. The billing software, although usable, requires separate processing and is outdated. While I appreciate the product, I'm reconsidering my choice due to these issues.

“Don't get suckered in

Pros

PatientPop's onboarding process was smooth, and despite making significant promises regarding reputation management and review monitoring, they did deliver initial results and swiftly set up a website.

Cons

PatientPop turned out to be a disappointment. Initially, they build a basic website, manage reputation for a few months, and handle SEO poorly. After six months, they essentially abandon you. Their SEO efforts don't drive traffic to your clinic, yet they charge over $700 monthly. There's only a 30-day window per year to cancel, locking you in. Their lack of customer support exacerbates the issue. They've wasted thousands of dollars, and now they're pressuring me to renew. Overall, they're incompetent and unethical as a company.

“I wish I could go back.

Pros

I'm hopeful about the KPIs, but my expectations are low.

Cons

Kareo's customer service and account management are atrocious. Our success coach and ERA enrollment process were both mishandled, with weeks of delays and minimal communication. They even changed my login email without informing me. The patient portal often doesn't work, and technical issues like system downtime are frequent. Kareo's lack of responsiveness and poor service have made using their platform a regrettable decision

“own

Pros

It facilitates appointment scheduling and claim submission effectively.

Cons

Challenges with invoicing, posting checks, and payment reconciliation have been experienced.

“Buyer Beware

Pros

Despite promising features, the company failed to deliver.

Cons

Non-existent customer support has led to frustration and consideration of filing a complaint.

“review

Pros

The orders are presented clearly and are easy to understand.

Cons

Overall positive experience; no significant negatives to report.

“Kareo has potential, but is not a good product currently.

Pros

My experience with the product was entirely negative. It lacks functionality and prioritizes sales and advertising over product quality.

Cons

There are numerous issues with Kareo: outdated help sections, unfulfilled promises of callbacks, and a messaging system that lacks patient chart integration. Multiple practitioners in an office mean sorting through irrelevant messages, and the search function often fails to retrieve needed information from past messages.

“Ok in the beginning, but disappointed

Pros

Despite initial support and training, I found the product lacking and their marketing efforts excessive.

Cons

I was left disappointed with Kareo after my "90-day onboarding." Once that period ended, right before I opened my practice, their support disappeared. Although they were initially helpful in setting up meetings and assisting with issues, once the 90 days were up, they claimed to be too busy for further meetings. Attempts to seek help post-onboarding were met with referrals to the help line, which hasn't been responsive. If you're a small practice reliant on good customer support, don't fall for the sales pitch; you might end up without answers when you need them most.

“Good for Small Practice

Pros

Kareo is suitable for small companies with limited customization needs.

Cons

Poor support and lack of understanding among staff members have made training difficult.