Tebra Reviews

“Very user friendly!

Pros

Messaging clients through Kareo proved to be highly beneficial.

Cons

Easy learning curve and user-friendly chart navigation have been positive aspects.

“Avoid this product if solo provider - horrible interface/billing

Pros

It offers useful features such as insurance verification, telehealth, and calendar color-coding.

Cons

Significant issues with billing, interface, and customization have made the EMR very time-consuming and frustrating to use.

“Kareo only cares about money. The product does not reduce documentation time.

Pros

Unfortunately, there are no pros to using this system. It's bulky and unintuitive, contrary to what was promised during sales.

Cons

Lack of a free trial is a significant issue, making it challenging to assess the software before purchase. Additionally, the one-year contract and the company's failure to refund the subscription fee despite only using the service for a month reflect poor customer support and lack of flexibility.

“great when it works

Pros

While the software is excellent when it functions properly, frequent system downtime poses a significant challenge. During these outages, I'm unable to provide care to patients or access schedules, impacting practice operations. Despite enjoying the templates and billing ease, if given the chance to reconsider, I'd opt for a different system that offers more reliability and responsive support.

Cons

Frequent system downtime and slow support response times have severely impacted practice operations.

“Understand That Customer Support is Not Going To Be Adequeate

Pros

Initial setup was satisfactory, but support dwindled after a few months.

Cons

Poor customer support, high costs, and a lack of customization options have been notable drawbacks. Additionally, the inability to customize notes and the difficulty in doing larger notes like an SUD assessment have been challenging.

“Stay away, buyer beware.

Pros

Charting is decent. There is not much else to say. Using pen and paper or Text expander is still faster. Their templates only work in specific areas.

Cons

The support is terrible, and there is no communication within their support team. They never resolve problems, and what they promise is not what they deliver.

“Stay Away

Pros

The saleswoman was charming and made it look like a dream EHR.

Cons

The customer service, note templates and integration with ERx are not user-friendly.

“Tebra Review

Pros

What I like the most about this software is its ease of use and seamless navigation.

Cons

One of the things I dislike the most about the software is encountering occasional issues with the payment options or logging in.

“It is good when it is working well. sometimes

Pros

The electronic medical records and scheduling functionality are the highlights of Tebra for me.

Cons

It is frustrating when the software stops working and causes delays in my work.

“Not good value for the money

Pros

Unfortunately, the company failed to deliver on its promises, resulting in a negative experience.

Cons

Unfulfilled promises and limitations on payment options have been frustrating.

“Support has no clue

Pros

When working, it is easy to use. Also it is suitable for teamwork.

Cons

The customer support never provides any assistance. They always blame the customers/clients and the software is not compliant with HIPPAA regulations.

“User friendly

Pros

I appreciate the ability to check outstanding balances.

Cons

Overall satisfaction with the software; no notable dislikes experienced.

“Happy

Pros

This software is very user-friendly and printing notes is a breeze.

Cons

Even when I reschedule patients, they still receive text notifications.

“Good luck trying to off-board

Pros

My experience with the company was negative, and I regret signing up.

Cons

Frustration with ongoing billing despite contract termination attempts has led to dissatisfaction.

“Customer service

Pros

The initial setup was quick. Signing the documents and contracts was also prompt and speedy. However I might rush to sign the contract and because of this I might have overlooked some important points.

Cons

The software is nothing in a way they showed me initially, and I've been disappointed with the customer service experience.

“Kareo is User Friendly!

Pros

As a physical therapist, it's vital to have user-friendly software, and Kareo's EMR and billing features fit the bill perfectly. Charting is quick and straightforward, allowing me to complete patient documentation efficiently. This makes the charting process much more manageable, ultimately enhancing productivity during busy clinic days.

Cons

Occasional system updates require re-learning but have not been a major issue.

“Left hand doesn't know what the right hand is doing. Vandalized my practice.

Pros

Accessing analytics is easy. The staff members were quite friendly, although there seemed to be a lack of coordination among them.

Cons

The staff is very disorganization and it is quite frustrating. One person has no idea what the other is doing. No one takes responsibility for anything. I can't get a straight or consistent answer from anyone. The salespeople are dishonest. I specifically asked if I would have complete control over my website, and they assured me that I would. But the reality is, I have no control. They control all of my data and not me. Having control is important if you want to run Facebook or Google ads. These companies algorithms can't learn about your website or drive traffic to you because Patient Pop pools all your data with others for their own benefit, not yours. I personally built out my own Google Business Page, and Patient Pop had nothing to do with it. However, they deleted all of my work. Everything! It's as if they purposely vandalized my most important source of exposure for my practice in the community. I'm left wondering if it was out of spite, ignorance, or incompetence. Maybe it was a combination of all three. I don't know, but I'm the one suffering the consequences. My advice is to stay far, far away from this company.

“Tebra is User Friendly!

Pros

As a physical therapist attending to numerous patients per day, it is essential to have a software that is intuitive. With Tebra, the EMR and billing processes are easy to learn and use. I can complete charting for each patient within 10 minutes. It makes charting tolerable!

Cons

Occasionally, Tebra updates the system with changes, which means I have to relearn the system. However, it doesn't take long to get used to the updates.

“Not good value for the money

Pros

Unfortunately, they failed to fulfill their promise. Everything they promised turned out to be just false talks.

Cons

They make promises they can't fulfill. They don't allow for payment on the website unless I use their service.

“Good luck trying to off-board

Pros

My experience was very unpleasant. I made a mistake when signing up!

Cons

I gave it a try, but after a while, I realized it wasn't worth the money. Our contract ended, and I clearly stated that I didn't want to renew. However, they continue to bill my credit card and are unresponsive when I try to cancel.