Sophia
Healthcare, N/A employees
Less than a year
“Tebra Review”
Pros
Its accessibility and ease of learning are highlights.
Cons
The patient documentation and scheduling processes are not satisfactory.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeremy
Healthcare, N/A employees
More than a year
“TEBRA Poor results with service tickets. Poor platform. Poor technical support.”
Pros
I liked the product before Tebra took over.
Cons
Multiple issues plague the service. Service tickets remain unresolved, and communication is extremely poor. Tech support closes tickets without a fix, leaving users frustrated. Connectivity issues persist during telemedicine sessions, despite solid internet connections. Unlike under Kareo, there are frequent ticket backlogs, and a PR email from the CTO claiming no issues contradicts users' experiences.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
ROMAN
Healthcare, N/A employees
Less than a year
“GOOD OVERALL SERVICE”
Pros
The platform's ease of use is exceptional, making everything easily accessible. A standout feature is the option to e-fax records directly from the platform, eliminating the need for additional steps or platforms.
Cons
The functionality is a major letdown. Almost every day, it lags terribly, and pages take forever to load. For a while, it even kicked us out of our account, and we couldn't log back in. Also, there's no option to add your card on the site; you have to call customer service. Speaking of which, everyone I've dealt with at customer service has been rude and condescending.
Rating Distribution
Ease of use
10
Value for money
5
Customer Support
5
Functionality
5
Rodney
Healthcare, N/A employees
More than a year
“Orthopaedic Specialists”
Pros
Easy implementation and great customer service.
Cons
PatientPop had no downsides during our experience and remains satisfactory.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shania
Healthcare, N/A employees
More than a year
“Kareo/Tebra”
Pros
It's easy for both physicians and staff, with reliable support.
Cons
The need for a separate program for practice management is inconvenient.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Penelope
Healthcare, N/A employees
More than a year
“Dissapointed”
Pros
The dashboard is intuitive and easy to use.
Cons
The poor customer service and high prices have been major disappointments.
Rating Distribution
Ease of use
8
Value for money
5
Customer Support
3
Functionality
10
Joshua
Health, Wellness and Fitness, 1-10 employees
Less than a year
“Feels like a scam at this point”
Pros
Setting up is easy, and initial support is smooth.
Cons
After setup, they attempted to upsell additional services, promising blog traffic instead of focusing on SEO. Upon refusal, communication ceased entirely, highlighting a lack of integrity.
Rating Distribution
Ease of use
6
Value for money
3
Customer Support
3
Functionality
3
Jordin
Healthcare, N/A employees
More than a year
“Kareo”
Pros
It's simple to use, and patients love the portal for accessing records.
Cons
Updates in the middle of the day can disrupt workflow and cause inconvenience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
anabel
Healthcare, N/A employees
Less than 6 months
“Kareo is a great software!”
Pros
User-friendly, love everything about it.
Cons
I love everything about Tebra; it's easy to use and efficient.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Elizabeth
Healthcare, N/A employees
More than a year
“Kareo Clinical EMR”
Pros
It offers top-tier care to our demographics with great functionality.
Cons
Creating templates and downloading medical records can be challenging.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
10
Sherry
Healthcare, N/A employees
More than a year
“Fast and efficient use of your time”
Pros
SALT notes provide a convenient way to review previous interactions and results from visits, while DSM codes automatically populate into billing, streamlining the process. However, accessing the chart could be quicker, as it currently requires too many clicks. Tebra avoids this inconvenience.
Cons
Slow responsiveness regarding medication templates poses risks, especially concerning dosages and new medications.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
3
Functionality
10
Arnold
Healthcare, N/A employees
More than a year
“Patient Pop features and benefits”
Pros
Easy access and navigation, especially in messaging.
Cons
Tebra's user-friendly interface and ease of understanding are positives.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shanna
Healthcare, N/A employees
Less than a year
“REVIEW”
Pros
Navigating and pulling documents is straightforward.
Cons
More options in the scheduling section, such as the ability to block out appointment times, would be beneficial.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Paula
Healthcare, N/A employees
Less than 6 months
“Tebra review”
Pros
Great startup costs for new businesses, and transitioning is smooth.
Cons
The inability to prescribe more than one medication at a time needs improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
MOHAMAD
Healthcare, N/A employees
Less than a year
“Tebra review”
Pros
Fast electronic prescriptions without any issues.
Cons
Downtime and slowness when processing controlled substances are significant concerns.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sarah
Healthcare, N/A employees
Less than a year
“Patient Pop”
Pros
It greatly simplifies my job.
Cons
The double verification step for logging in is an unnecessary inconvenience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cristina
Healthcare, N/A employees
More than a year
“Medical Practice”
Pros
PatientPop's user-friendliness is its best feature.
Cons
I have no complaints with PatientPop; overall, it has met my expectations.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Claudia
Healthcare, N/A employees
Less than a year
“The best way to get a patients information”
Pros
Receiving patient information safely is easy and effective.
Cons
Outdated signature features and double verification steps for logging in are areas that need improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Douglas
Healthcare, N/A employees
More than a year
“Ross Medical Kareo Review”
Pros
Interface, mobile app, and cloud features are all seamless.
Cons
Confusing templates, support wait times, occasional system lags, and lack of cloud-based functionality are notable issues.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Tracy
Healthcare, N/A employees
Less than 6 months
“TJ MGMT”
Pros
Detailed clinical note templates are a plus.
Cons
Multiple logins and limited free-typing capabilities hamper productivity.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10