“medical assistant”

Pros

Its ease of use on a daily basis is great.

Cons

Limiting chart access to one person at a time is inconvenient.

“NP”

Pros

Managing through it is very easy. Sending documents to patients is simple.

Cons

Billing issues and inadequate customer service prompted me to switch from Tebra.

“Easy to navigate!”

Pros

Reading schedules and adding patient info is straightforward.

Cons

Restrictions on the number of open windows and inability to merge duplicate accounts for patients are frustrating limitations.

“Convinient and Easy”

Pros

Tebra University was immensely helpful, especially with revisiting courses.

Cons

AR processes and insurance management can be confusing and cumbersome.

“Kareo”

Pros

Navigating Kareo is easy, with features tailored for medical professionals.

Cons

I regret not discovering this EMR system sooner; it's been a valuable addition.

“Assistance with a Plus!”

Pros

Patient scheduling and notifications are top-notch.

Cons

Creating duplicate accounts due to name variations for patients can be frustrating.

“PatientPop's quality has decreased becoming Tebra”

Pros

Quality declined after the transition to Tebra, with support outsourced to Costa Rica.

Cons

Initially, the website and customer service were commendable. However, after merging with Kareo and becoming Tebra, the quality of customer service declined sharply. Now, with IT support based in Costa Rica, response times have stretched to a week or more. Even reaching a representative takes considerable effort.

“Not a good fit for mental health practice”

Pros

I appreciated the seamless process of creating and submitting claims through Kareo Clinical and Billing initially. However, communication between the two programs ceased without my knowledge after a few months, which was disappointing. The program effectively sends appointment reminders to clients.

Cons

The program unexpectedly ceased sending claims to Kareo Billing without my knowledge for several months. Despite numerous attempts to seek assistance through Customer Service, nearly 600 claims suddenly appeared in Kareo Billing one day in May, including every claim for services since the first week of February. This issue left me unable to receive payment for services provided in January, February, or March under many insurance plans.

“Worst Customer Service”

Pros

Onboarding was smooth, with responsive customer service initially.

Cons

After completing onboarding, the response time from customer service stretched to weeks, leaving us hanging without answers. While scheduling client appointments is straightforward, setting up meetings or time off events is cumbersome, requiring seven clicks. Additionally, there's no waiting list for canceled appointments, forcing us to resort to a manual list to track patients awaiting cancellations.

“Customer Service = 0”

Pros

Barely functional; reaching Kareo support is a challenge.

Cons

I've encountered numerous issues with PatientPop and received little help from customer service.

“Please go elsewhere (now called Tebra)”

Pros

Website template is generic; not much else stands out.

Cons

PatientPop's false promises and overpriced services led to dissatisfaction and wasted resources.

“Demands payment for 14 months”

Pros

I found it useless. I cannot recommend it to anyone. Please, don't sign up.

Cons

Do not use Tebra/Kareo. I found that you won't get alerts for new appointments unless you're logged into a computer and sending intake forms also requires the desktop interface. When I asked if there was an app, I meant a mobile phone app and was told there was one but later I discovered they were referring to a computer application, not a phone app. The cancellation process was outrageous as when I tried to cancel they demanded payment for 14 months of service to terminate and then they said I should have made it clear whether I wanted a computer or phone app. I also didn't even receive email notifications for new appointment requests. Bottom line, if you're not sitting in front of a computer, all the automations and workflows you configure are effectively useless.

“Works Great”

Pros

I find the system remarkably easy to handle, allowing me to perform various tasks independently.

Cons

The calendar's inconsistency with my EMR and its pricing are concerning factors for me.

“Communication conduit”

Pros

PatientPop serves as a vital communication channel between patients and physicians, offering invaluable feedback on our services.

Cons

Improvements are needed in website design and photo quality to enhance user experience and professionalism.

“Poor customer support for clinc”

Pros

SEO is good; client rep process could be improved.

Cons

The poor responsiveness from patient representatives and the lack of resolution for billing issues have been significant concerns. It's frustrating to experience these issues, especially when trying to address an incorrect invoice or resolve problems with the website's phone link.

“Great webpage and patient engagement”

Pros

We now boast a standout webpage that effectively reaches patients through Google searches, providing extensive information on hand surgery problems.

Cons

Integrating certain features has been challenging, but much of it is on our end in dealing with Allscripts Pro.

“Much needed”

Pros

Despite initial cost concerns, PatientPop has proven cost-effective compared to previous services, thanks to its powerful features and enhanced review generation capabilities.

Cons

It would be beneficial if the app were updated to reflect changes made online in a timely manner.

“Will do the job but you have to stay on top of them”

Pros

It serves as one of the few Medicare Part A outpatient physical therapy billing avenues.

Cons

Kareo's failure to update their Medicare billing guidelines led to significant billing issues for almost two months.

“Owner”

Pros

The availability of text, new patient appointments, and patient-engaging tools proves highly beneficial.

Cons

The account manager's lack of responsiveness and overall poor customer care have left me feeling frustrated and unsupported.

“No customer service”

Pros

It facilitated easy charting and patient data entry.

Cons

Merging with another company has complicated setup processes and incurred unexpected costs, leading to wasted time and money.