Tebra Reviews

“User friendly

Pros

One aspect I like is the option to check outstanding balances.

Cons

There isn't a single thing I dislike about this software.

“Multiple Issues!!!

Pros

Nothing much. They send text messages from a hidden number to the providers phone. Google Voice offers the same service at a fraction of the cost.

Cons

I've had multiple issues! If you want to grow your new/small business, avoid working with Tebra. I haven't gained any new clients since I started using Tebra. I receive less than one inquiry per month. They haven't sent a review survey to any of my current clients in 9 months, which was a significant reason why I chose Tebra to improve my SEO presence. They made mistakes while implementing a payment system on my website. I had to switch back to paper-based payments after setting a start date for online payments that Tebra provided. It's challenging to get them to address the issues they've caused. Instead of leading me forward, I had to fix all their mistakes myself. -Dr. Ahrens

“Good PM software

Pros

It encompasses all the necessary features for running a practice.

Cons

The PM software is limited to PC and not compatible with Mac.

“Really easy for billing

Pros

It is easy to use and the accuracy of insurance verification is praiseworthy.

Cons

It's a bit annoying to have to install the program every time there's a new update.

“group practice

Pros

It's user-friendly and easy to navigate. It is also fast and intuitive.

Cons

If you sign up as a group make sure that you are the account owner. Otherwise, you can be removed from the account and lose access to your own notes. The migration process takes time, and only patient demographics and schedules transfer over. Medications do not migrate. It's a hassle to move your data.

“Tebra is a waste!

Pros

Tebra seems to be quite basic. There are numerous issues to deal with regarding charting, appointments and billing. I would never consider using it again.

Cons

Dealing with Tebra billing was a nightmare. It seemed like 90% of the billed patients were incorrect. I always had to adjust bills and follow up with patients, which was a waste of time. The photos never ended up in the correct patient charts and if they go to the correct patient charts the photos end up incorrect.

“Horrible Billing, EMR software

Pros

It is easy to use, even though scheduling appointments requires a significant amount of manual work.

Cons

The software frequently experiences downtime or glitches. In one instance, they auto-billed three times for a single medical consult. They don't accommodate time zones.

“Tebra not honoring billing agreement set up by account manager

Pros

I found the software to be simple and not complex at all.

Cons

The billing department doesn't honor the original agreement to bill the district using the program.

“Provider Beware-THE WORST EHR COMPANY TO WORK WITH

Pros

It's like an illusion presented to you during the demo. Also the sales tactics are violent and full of tricks to lure you. So, I have nothing good to say about this tool.

Cons

The onboarding team's response is poor when I have issues.

“Horrible/ Avoid at all costs

Pros

I can't find any advantages. I strongly recommend avoiding it. The employees don't even stick around. It should undergo an audit.

Cons

As a small business owner, Tebra scammed me out of over $1300. This system doesn't even work with my company. I am paying $149.00 a month for nothing! I feel taken advantage of. If I could rate them a 0, I would.

“Poor customer service.

Pros

The mobile app was accessible, but the notification system for appointments was not enough.

Cons

The company has poor business communication and lacks good customer service ethics. I paid for services that I didn't receive, and there is no grace period for late payment. Access to medical records is not guaranteed. At the very least, I should have access to patient information even if I can't use the product.

“Software performance Analysis

Pros

I enjoy creating and submitting charges, and it's also very useful for generating reports.

Cons

Everything is satisfactory, but it would be great if Tebra could add a live claim status tool like Availity.

“Garbage EHR and customer service

Pros

This software is the worst choice I've ever made. There's nothing positive about it.

Cons

The customer service is terrible. If I could give them negative stars, I would. The EHR software is garbage, and the customer service agents yelled at me on the phone and refused to help or transfer me to a manager. Another agent, repeatedly hung up on me. The success coach and the sales manager, were equally horrifying. They tricked me into a contract and then deceived me into paying a large sum of money to end the contract against my will.

“Don't buy Tebra. The only thing guaranteed is that you will lose money and customers.

Pros

I can't say anything positive. The experience has been so frustrating that I can't think of anything good to say. All I can think about is how embarrassed I will be with my next patient who can't access the portal.

Cons

It's an absolute disaster. I can't find words to describe how much of a failure it is. The portal is inaccessible for patients. 8 out of 10 patients can't even access it. The system keeps claiming that the DOB is incorrect. Tebra expects the clinic to conduct tests for each patient who unable to access the portal. The system only communicates through Gmail, leaving out patients with Yahoo, Hotmail,and other email providers. Tebra wants a test done for every claim made. If you decide to use Tebra, you better hire additional staff just to deal with their daily tests and claims. It doesn't allow itemized invoices. The system is not user-friendly, and customization is out of the question. I cannot recommend it. Rest assured, you'll lose money and customers.

“Thieves

Pros

I honestly can't find anything good about this company. There's nothing at all.

Cons

Just one word for them. Awful!

“Dishonest and Deceitful Company with non-competitive platform

Pros

Absolutely nothing. Despite the sales representatives claims, this platform is definitely not designed for a solo practitioner.

Cons

The salesperson was dishonest and promised features that don't actually exist. They used pressure tactics to push me into signing on. I should have known better when they didn't allow me enough time to test the software before making a decision. I have kept the emails that document the sales rep's misleading statements and will fight against any attempt to enforce their fraudulently acquired contract.

“What's not to Love

Pros

The set up process with tebra is quite simple and entering charges and posting payments becomes second nature. You have the ability to streamline workflows and perform tasks in an organized manner.

Cons

Given my past experiences with other PM systems, I would choose Tebra over them.

“Best Billing Software so far

Pros

The software is somewhat easy to understand, and the customer support is excellent for addressing any questions you may have.

Cons

Working with Tebra has been a very nice experience compared to other software I've used. It offers various ways to complete specific tasks, providing multiple options. The software is quite simple, and the customer support is excellent at addressing any questions or concerns.

“Bait and switch company

Pros

It initially appeared easy to use and looked like a complete software with the available option of an app. But the app has never functioned properly, and Tebra refuses to fix it.

Cons

It has been a complete disappointment. If you require any assistance, good luck getting a response as the team ignores messages for weeks and sends you on a wild goose chase.

“Tebra is an AWESOME Medical software

Pros

There are some specific reports I would like to have, and if you contact them, Tebra will create the report you need. However, it does take some time to receive it.

Cons

Implementing it was a breeze, and transferring records from one software to Tebra works seamlessly. Billing is convenient and easily manageable.