Tebra Reviews

“Buyer Beware”

Pros

Despite promising features, the company failed to deliver.

Cons

Non-existent customer support has led to frustration and consideration of filing a complaint.

“review”

Pros

The orders are presented clearly and are easy to understand.

Cons

Overall positive experience; no significant negatives to report.

“Kareo has potential, but is not a good product currently.”

Pros

My experience with the product was entirely negative. It lacks functionality and prioritizes sales and advertising over product quality.

Cons

There are numerous issues with Kareo: outdated help sections, unfulfilled promises of callbacks, and a messaging system that lacks patient chart integration. Multiple practitioners in an office mean sorting through irrelevant messages, and the search function often fails to retrieve needed information from past messages.

“Ok in the beginning, but disappointed”

Pros

Despite initial support and training, I found the product lacking and their marketing efforts excessive.

Cons

I was left disappointed with Kareo after my "90-day onboarding." Once that period ended, right before I opened my practice, their support disappeared. Although they were initially helpful in setting up meetings and assisting with issues, once the 90 days were up, they claimed to be too busy for further meetings. Attempts to seek help post-onboarding were met with referrals to the help line, which hasn't been responsive. If you're a small practice reliant on good customer support, don't fall for the sales pitch; you might end up without answers when you need them most.

“Good for Small Practice”

Pros

Kareo is suitable for small companies with limited customization needs.

Cons

Poor support and lack of understanding among staff members have made training difficult.

“Very user friendly!”

Pros

Messaging clients through Kareo proved to be highly beneficial.

Cons

Easy learning curve and user-friendly chart navigation have been positive aspects.

“Avoid this product if solo provider - horrible interface/billing”

Pros

It offers useful features such as insurance verification, telehealth, and calendar color-coding.

Cons

Significant issues with billing, interface, and customization have made the EMR very time-consuming and frustrating to use.

“Kareo only cares about money. The product does not reduce documentation time.”

Pros

Unfortunately, there are no pros to using this system. It's bulky and unintuitive, contrary to what was promised during sales.

Cons

Lack of a free trial is a significant issue, making it challenging to assess the software before purchase. Additionally, the one-year contract and the company's failure to refund the subscription fee despite only using the service for a month reflect poor customer support and lack of flexibility.

“great when it works”

Pros

While the software is excellent when it functions properly, frequent system downtime poses a significant challenge. During these outages, I'm unable to provide care to patients or access schedules, impacting practice operations. Despite enjoying the templates and billing ease, if given the chance to reconsider, I'd opt for a different system that offers more reliability and responsive support.

Cons

Frequent system downtime and slow support response times have severely impacted practice operations.

“Understand That Customer Support is Not Going To Be Adequeate”

Pros

Initial setup was satisfactory, but support dwindled after a few months.

Cons

Poor customer support, high costs, and a lack of customization options have been notable drawbacks. Additionally, the inability to customize notes and the difficulty in doing larger notes like an SUD assessment have been challenging.

“Stay away, buyer beware.”

Pros

Charting is decent. There is not much else to say. Using pen and paper or Text expander is still faster. Their templates only work in specific areas.

Cons

The support is terrible, and there is no communication within their support team. They never resolve problems, and what they promise is not what they deliver.

“Stay Away”

Pros

The saleswoman was charming and made it look like a dream EHR.

Cons

The customer service, note templates and integration with ERx are not user-friendly.

“Tebra Review”

Pros

What I like the most about this software is its ease of use and seamless navigation.

Cons

One of the things I dislike the most about the software is encountering occasional issues with the payment options or logging in.

“It is good when it is working well. sometimes”

Pros

The electronic medical records and scheduling functionality are the highlights of Tebra for me.

Cons

It is frustrating when the software stops working and causes delays in my work.

“Not good value for the money”

Pros

Unfortunately, the company failed to deliver on its promises, resulting in a negative experience.

Cons

Unfulfilled promises and limitations on payment options have been frustrating.

“Support has no clue”

Pros

When working, it is easy to use. Also it is suitable for teamwork.

Cons

The customer support never provides any assistance. They always blame the customers/clients and the software is not compliant with HIPPAA regulations.

“User friendly”

Pros

I appreciate the ability to check outstanding balances.

Cons

Overall satisfaction with the software; no notable dislikes experienced.

“Happy”

Pros

This software is very user-friendly and printing notes is a breeze.

Cons

Even when I reschedule patients, they still receive text notifications.

“Good luck trying to off-board”

Pros

My experience with the company was negative, and I regret signing up.

Cons

Frustration with ongoing billing despite contract termination attempts has led to dissatisfaction.

“Customer service”

Pros

The initial setup was quick. Signing the documents and contracts was also prompt and speedy. However I might rush to sign the contract and because of this I might have overlooked some important points.

Cons

The software is nothing in a way they showed me initially, and I've been disappointed with the customer service experience.