“Pt pop”

Pros

It's quite user-friendly, and I appreciate the discounted price since I don't utilize the billing section, a feature unique to this EHR.

Cons

It's frustrating not being able to securely send PDFs to patients, and the delayed setup of my Google Business profile has resulted in minimal patient referrals.

“Excellent Customer Service and Support”

Pros

Since merging with Tebra, I've found PatientPop to be incredibly user-friendly. Despite encountering email issues initially, I reached out for support and was promptly assisted by a Customer Service Representative. They guided me through the new dashboard patiently and professionally, resolving our issues effectively. Their pleasant demeanor, willingness to address all my questions and concerns, and thorough assistance left me satisfied with the resolution.

Cons

As far as I know, I haven't encountered any issues with PatientPop.

“Happy clinic”

Pros

The system's ease of use and prompt customer service responses are commendable.

Cons

Reaching out to customer service multiple times for the same issue can be frustrating, and clarity on changes is essential.

“PatientPop - Prompting Positive Patient Reviews”

Pros

PatientPop's ability to prompt patients and successfully gather both public-facing reviews and private feedback is remarkable. This has greatly enhanced our online review presence, and I appreciate being able to address any patient concerns promptly, often before they escalate to negative reviews.

Cons

With PatientPop's growth, support response times have slowed down, and the inability to trace reviews back to patients is a drawback.

“Customer Satisfication”

Pros

Customer service is generally responsive, addressing concerns in a timely manner.

Cons

Billing and accounting responsiveness has been somewhat delayed, and features are billed even when unused.

“Great Customer Service”

Pros

The interface is straightforward to navigate, leading to a high conversion rate from prospective patients.

Cons

Fortunately, I haven't encountered any issues with PatientPop; it's been quite user-friendly.

“Ease of use”

Pros

Patients consistently praise the webpage's ease of use and aesthetics. The ability to leave reviews publicly or privately and the ease of texting with our administrative team are standout features.

Cons

Overall, no significant issues, but occasionally, resolving an issue can take some time.

“PatientPop is easy, but could use some enhancements”

Pros

PatientPop offers an intuitive system, enabling patients to self-schedule and communicate via email or text, with easy blog posting capabilities.

Cons

Despite patients scheduling online, I continue to receive pop-ups for appointment requests even after scheduling has been completed, leading to delays in sending forms to patients.

“You spelled received wrong in your emails!!!”

Pros

While I appreciate the messaging function, I wish it could be accessed remotely.

Cons

The lack of an app, high cost, and various bugs, including slow loading times, are major drawbacks for me.

“Easy since day one”

Pros

Texting proves to be the most convenient communication method with our patients.

Cons

Though rare, occasional confusion with texts has occurred, but it hasn't been a recent issue.

“Princeton Sports And Family Medicine”

Pros

Reputation management and SEO have significantly contributed to practice growth.

Cons

Mild delays in website updates, typically within 24 hours, have been noted.

“Review of Kareo EHR, PM an Billing suites”

Pros

The ease of use and simplicity of features have streamlined our day-to-day workflow effectively.

Cons

Simultaneously viewing office notes and encounter forms would be helpful.

“Terrible support”

Pros

The product has its merits but suffers from support issues post-contract signing, which is unacceptable.

Cons

The templates are average, and there's limited customization available.

“Stay away!”

Pros

While the sales representative was pleasant, the company they sold me on ultimately proved disappointing.

Cons

Improvements are needed in the referral system and the integration process. The referral system should be streamlined and fully integrated. Also, there are certain diagnosis codes that are not easily accessible, requiring manual searches or external resources like Google for ICD10 codes.

“Great system (Kareo)”

Pros

It's user-friendly, of high quality, and compatible across mobile and desktop platforms, without requiring additional software downloads.

Cons

Common links for all clients and early joiners can be confusing, requiring manual intervention.

“Stay away!”

Pros

While reasonably priced, the adage "you get what you pay for" applies.

Cons

Customer service has been quite disappointing. Their responses vary depending on who you talk to, especially when it comes to signing up for services. Getting consistent written information is challenging. Moreover, they don't document communication consistently, making it difficult to follow up on issues. Additionally, the software isn't compatible with MAC, and resolving recurring problems has been time-consuming and frustrating.

“Great EMR”

Pros

The system as a whole meets all my necessary needs as both a medical provider and a previous Medical Biller. I selected the product for its ease of billing and integration, which has proven to be a cost-saving measure compared to the hours spent on billing corrections. Its streamlined process and responsive support contribute to its effectiveness in practice management.

Cons

Integrating EMDR tools or support for telehealth delivery of EMDR would be beneficial.

“Underwhelming and I'm switching EHRs despite the headache”

Pros

While the SOAP note format is intuitive, the process for generating and applying charges could be smoother, reducing administrative redundancy.

Cons

Updated SOAP note interface issues and the inability to recover accidentally deleted sections have been noted.

“Good”

Pros

The system is straightforward and facilitates electronic prescriptions seamlessly.

Cons

No major issues to mention, but perhaps a discount for long-term customers could be considered.

“Frustrated with the company merger”

Pros

I enjoy the interface's design and workflow.

Cons

The frequent website downtime since the merger with PatientPop has severely disrupted workflow, making clinical work difficult.