“It works well for mental health needs.”

Pros

The program's adaptability to our changing needs and customizable features for different staff preferences are appreciated.

Cons

Additional mental health terminology options are needed in dropdown boxes.

“Falling Behind”

Pros

Its clean interface allows for easy sorting of key information.

Cons

Lack of direct access to the clearinghouse and random corruptions are issues requiring support intervention.

“Trap!”

Pros

Unfortunately, I have no positive remarks. The company's approach seems predatory, focusing more on trapping new business owners than providing genuine support.

Cons

Misrepresentation during sales and inadequate functionality for med spas have led to frustration and wasted resources.

“Patient Pop review”

Pros

Its ease of use benefits both office staff and patients.

Cons

Still learning about useful features as I encounter them.

“Kareo is user friendly”

Pros

Learning to use Kareo is straightforward and user-friendly.

Cons

The recent changes post-switch to Tebra have been visually unpleasing and challenging to navigate, particularly with reports.

“The Best practice management system”

Pros

Kareo's ease of use and simplicity make it a favorable choice.

Cons

The inability to search patients by diagnosis codes is a limitation, although overall, the system is functional.

“Slow, website never works”

Pros

I have no positive experiences with Kareo; it's cumbersome and slows me down.

Cons

System slowness and inefficiency have been notable issues.

“Terrible Support”

Pros

It offers effective clinical management and documentation tools.

Cons

Difficulty in setting up the prescription feature and poor support responsiveness have been frustrating.

“Since the merger you failed the customer”

Pros

The software's user experience, telehealth function, and billing capabilities are commendable.

Cons

PatientPop is essentially a scam. Initially, they build a basic website, perform basic reputation management, and implement inadequate SEO. After a few months, they provide minimal ongoing support. Despite charging over $700 per month, their SEO efforts fail to drive meaningful traffic to your clinic. They lock you into a 12-month contract and offer only a narrow window for cancellation. Their service is subpar, and they provide little value for the cost.

“Satisfied customer”

Pros

Setting up new patients and managing the calendar, payments, and patient communication via the portal have been hassle-free.

Cons

Online scheduling features creating duplicate records and billing issues have been challenging to resolve.

“N/a”

Pros

It effectively displays all categories without the need for page switches.

Cons

Overall, no issues experienced; the system works well.

“Very unethical company”

Pros

Unfortunately, my experience with this company has been negative. Their claims about the product are misleading.

Cons

Lack of support during setup and limited assistance afterward have been significant drawbacks.

“Its good! It has just gotten not as good Ince becoming Tebra.”

Pros

It's straightforward to use and teach to others.

Cons

Decreased functionality and customer support since the merger with Debra have been disappointing.

“Kareo Telehealth”

Pros

The software is generally dependable, with minimal downtime, and integrates seamlessly with my EHR.

Cons

The inability to use the platform on a phone and the pricing are significant drawbacks.

“Just My Opinion”

Pros

Its user-friendly features are impressive, particularly the clarity of voice and picture.

Cons

Periodic screen freezes disrupt productivity and necessitate re-entering visits.

“Great software system”

Pros

The system's user-friendliness and readily available support resources contribute to quick learning and problem-solving.

Cons

Sound quality improvements would enhance user experience.

“Excellent EMR”

Pros

Telemedicine is made easy with its user-friendly interface.

Cons

No cons experienced with Kareo; the system has been excellent.

“Great so far”

Pros

Templates and ease of use enhance the documentation of patient care.

Cons

Template updates and guidance for effective documentation are needed.

“Easy Use Telemed”

Pros

Quick setup and minimal paperwork streamline the onboarding process.

Cons

Lack of faxing integration and family addition features are notable limitations.

“Hello”

Pros

The availability of options for client records is appreciated.

Cons

The steep price and difficulty in creating statements are concerns.