Tebra Reviews

“Extremely Poor Management Team and Customer Service

Pros

I utilized Patient Pop to host my webpage and direct visitors to my practice.

Cons

Tebra added services and charged me without permission, tripling my previous bill to around $2000 per month. They attribute it to glitches in their new billing software but haven't refunded the money. They even requested signing another contract due to their own glitches! Unable to reach a supervisor, and the appointment I made was unilaterally canceled.

“RA will not post and can't bill secondary insurance.

Pros

The software is decent, but the support team is terrible. Remittance gets posted, but when it's from the same provider for the same patient, it doesn't post, and the support team always blames the payer. In this case, it's Medicare. But when I showed them an RA from Medicare that posted without any issue, they couldn't provide an answer and kept saying the provider isn't sending proper information. However, they can't specify what information they're looking for.

Cons

Our inability to post primary payments prevented us from billing secondary insurance, resulting in monthly revenue loss. Switching to another solution due to the lack of understanding from the non-US support team regarding Medicare.

“Poor customer support, extremely expensive

Pros

It's easy to use. It has templates and the quick notes are also helpful.

Cons

The internet service is poor, causing frequent freezes during telemedicine sessions. Prescribing medications is cumbersome, and the system is slow and expensive.

“The worst of the worst

Pros

The layout is fairly simple to understand with intuitive navigation and basic functionality. It's easy to learn and get started with because it has minimal functionality. Writing notes is relatively simple.

Cons

I find Tebra to be the most frustrating EMR I've encountered among the eight I've used. Despite hearing about this issue from other reviews, I didn't expect it to happen to me. The automatic logout feature is timed but functions differently than any other system. It logs you out randomly, even in the middle of writing a note or entering demographic data, without warning. All the work you've done is lost, resulting in rewriting notes multiple times. It even logs you out repeatedly while scheduling visits, making the process extremely time-consuming. Sometimes, even after logging back in, it automatically logs you out again. This issue persists regardless of the type of computer you use.

“Scam and a waste of time and money.

Pros

They took my money and provided nothing in return. They make you pay a significant amount of money, taking advantage of you. It is just a great business model.

Cons

They took my money without delivering any results. They require a significant payment upfront.

“Wort Implementation Ever

Pros

If we were actually trained on the software, I can imagine how it would be user-friendly.

Cons

Tebras installation has been a nightmare. They only offer in-person training after watching numerous online videos. They linked our account with Practice Fusion before we had everything set up in Tebra, leading to denied claims and a chaotic situation. Despite being four months in, we haven't been able to schedule proper training. We've lost thousands of dollars on claims, and trainings are often rescheduled or canceled last minute. They only offer in-person training once, causing significant inconvenience. If I wasn't locked into a contract and didn't lose $25k in billing, I would leave Tebra immediately.

“Prescription module fails repeatedly

Pros

In my experience, this software is simple to pick up and learn quickly. honestly that's the only real upside I have found so far.

Cons

I find that although it's easy to learn, the program is extremely buggy and multiple modules fail to work correctly for me. For example, the e-scribe prescription area only lets me send one scheduled controlled medication to ePCS at a time and every single transmission forces me to enter a passphrase and a code. Also, I have to completely exit the chart and then re-open it to enter the next prescription, otherwise ePCS still holds the previous script and throws an error. Another frustrating issue is that each scheduled medication must be re-entered from scratch with all the details every time the system doesn't remember that I already have two scheduled meds and will even stick one into discontinued medications. I have noticed some notes don't register as finished or signed which creates follow-up confusion. There's no ability to edit a superbill after I click send and I am limited to only four diagnoses on a single superbill. Notes sometimes vanish altogether. The software seems to mishandle procedure notes more than other note types. Patient notification settings are weird and locked into the vendor's preferred format which I don't always want. Although there is a built-in review management tool, I am forced into using their single template with no option for customization so I end up relying on a third-party solution. The missed encounter feature is terrible in my opinion. like it should clearly differentiate and list scenarios like appointment exists but no note or superbill, note is signed but no superbill, etc. Right now I only get an open note if I actually started a note and left it unsigned which misses several other problem states.

“Quick snapshot of daily billing

Pros

I really like how it gives me a quick snapshot of daily billing along with clear monthly and quarterly views

Cons

Occasionally I find it difficult to fix billing mistakes

“Simple to use with essential features

Pros

I find it simple to use and navigate and it includes many of the essential features a healthcare practice needs.

Cons

My experience is that the mobile log-in needs work and administrators should get alerts when messages are sent to providers.

“User friendly and rolled out quickly

Pros

I have found the program very user friendly and simple to get the hang of. It rolled out quickly for us and allowed me to start the eRA/eFT enrollment without delay.

Cons

In my experience, once something is put into Kareo it's nearly impossible to completely remove. I have struggled with removing providers who have left the practice and even correcting a CPT code after a claim has already been submitted.

“Perfect for small startup practices

Pros

This system is simple to use and I think it's perfect for a small startup practice. The customer service team has been very helpful, professional and efficient.

Cons

I wish the patient portal allowed me as the provider, to hide certain things. Right now I cannot pick what I don't want patients to see.

“Simplicity makes tasks much simpler

Pros

For me, its simplicity, accessibility and overall ease of use make day-to-day tasks much simpler for both our staff and management.

Cons

I find it frustrating that if I accidentally switch to another page before saving, I lose everything and have to retype it all. So the app really definitely needs an autosave feature.

“Constant logouts make it unusable

Pros

I find Kareo really doesn't work well for our office. It keeps logging me and my coworkers out of the app at the worst times. My boss cannot get through entering patient notes without being kicked out repeatedly which is incredibly aggravating. We also struggle to send prescriptions to pharmacies or receive lab results without having to try multiple times. We have reached out for support at least four separate times and haven't gotten any helpful response so it's been very frustrating.

Cons

We're fed up with almost every part of it. The constant logout issue makes simple tasks feel impossible. Prescriptions often fail to reach the pharmacy even though I have submitted the request and trying to add a new patient can turn into a struggle when the system kicks me out repeatedly. Between the frequent disconnections and the unreliable messaging to pharmacies, the platform is bordering on unusable for our day-to-day needs.

“offer exceptional and timely customer support

Pros

For me, customer support has been exceptional. whenever I have needed to submit a ticket, they always respond and complete the work in a timely manner.

Cons

Right now I want to take advantage of the appointment scheduling feature but because our practice doesn't have an EHR system in place yet, we cannot use it.

“really simple to operate and navigate

Pros

I find Kareo Billing really simple to operate and I have no trouble moving around the system.

Cons

Sometimes I have to view two different screens at the same time and I really wish the app offered some kind of split-screen or side-by-side view so I could easily compare details without switching back and forth. Also, whenever I am entering a patient's insurance information, it would be great to be able to return straight to the conditions screen instead of being forced to reopen that patient's demographics page every time to enter the relevant data which interrupts my workflow and slows me down.

“Simple to learn and use

Pros

I have found it simple to learn and use and the customer support team gets back to you promptly.

Cons

So far, I haven't been able to find anything about the Kareo EMR that I dislike or would want to change.

“User-friendly with phenomenal support

Pros

I am a fan of how user-friendly the system is. The customer support team is phenomenal and I also love the virtual training videos.

Cons

For me, the PM section in Kareo can be tricky unless I have help from the customer service team.

“find it quite visually pleasing

Pros

One thing I really appreciate about Kareo is how simple it is to use and to learn. The system is easy to navigate at a glance and I find the interface visually pleasing and comfortable for daily use.

Cons

I have run into quite a few issues with customer support, whether I reach out by chat or phone the responses can be glitchy and frankly frustrating. Because of that, I strongly suggest purchasing the additional training when you sign up. They offer one-on-one sessions with a live instructor that can be tailored to your needs. Have your designated super-user complete that personalized training and then have them pass the knowledge on to the rest of the team.

“Simple navigation with fantastic support

Pros

Navigating this is really simple and I find the tech support absolutely fantastic!

Cons

I'd love the option to delete cases that are no longer active from my list.

“pretty decent tool

Pros

Using Kareo for quite sometime and I find the system simple to navigate from start to finish.

Cons

When sending out medical records, I wish I could specify a custom date range option.