“Kareo has only improved with time!”

Pros

The implementation process and initial training were straightforward, with the benefit of having a dedicated trainer to assist throughout. Kareo enabled us to start billing for our physicians promptly, generating revenue sooner than expected.

Cons

Being someone who's mindful of expenses, I do wish PatientPop had a lower cost. However, I firmly believe it's worth every penny spent.

“Great service”

Pros

It simplifies scheduling for new patients and promotes the office effectively.

Cons

The cost per provider may be high for practices with multiple offices.

“Good Software”

Pros

It's easy to use and learn, although occasional glitches occur.

Cons

The attitude of customer support staff has been less than satisfactory.

“Avid User”

Pros

The integration and flow between clients are seamless.

Cons

A spell checker for misspelled words would be helpful.

“pt billing”

Pros

It's user-friendly, with good support and quick turnaround times.

Cons

Integration issues with Webpt have been frustrating, affecting data transfer.

“Bad Customer Service”

Pros

The application and its features are excellent, garnering positive feedback from patients using the portal. Overall, it's easy to use and pick up, offering comparable ease of use to other platforms like Athena or Epic.

Cons

The setup for insurance and accounts was sloppy and slow. Support team responses to emails are either delayed or nonexistent. The billing software, although usable, requires separate processing and is outdated. While I appreciate the product, I'm reconsidering my choice due to these issues.

“Don't get suckered in”

Pros

PatientPop's onboarding process was smooth, and despite making significant promises regarding reputation management and review monitoring, they did deliver initial results and swiftly set up a website.

Cons

PatientPop turned out to be a disappointment. Initially, they build a basic website, manage reputation for a few months, and handle SEO poorly. After six months, they essentially abandon you. Their SEO efforts don't drive traffic to your clinic, yet they charge over $700 monthly. There's only a 30-day window per year to cancel, locking you in. Their lack of customer support exacerbates the issue. They've wasted thousands of dollars, and now they're pressuring me to renew. Overall, they're incompetent and unethical as a company.

“I wish I could go back.”

Pros

I'm hopeful about the KPIs, but my expectations are low.

Cons

Kareo's customer service and account management are atrocious. Our success coach and ERA enrollment process were both mishandled, with weeks of delays and minimal communication. They even changed my login email without informing me. The patient portal often doesn't work, and technical issues like system downtime are frequent. Kareo's lack of responsiveness and poor service have made using their platform a regrettable decision

“own”

Pros

It facilitates appointment scheduling and claim submission effectively.

Cons

Challenges with invoicing, posting checks, and payment reconciliation have been experienced.

“Buyer Beware”

Pros

Despite promising features, the company failed to deliver.

Cons

Non-existent customer support has led to frustration and consideration of filing a complaint.

“review”

Pros

The orders are presented clearly and are easy to understand.

Cons

Overall positive experience; no significant negatives to report.

“Kareo has potential, but is not a good product currently.”

Pros

My experience with the product was entirely negative. It lacks functionality and prioritizes sales and advertising over product quality.

Cons

There are numerous issues with Kareo: outdated help sections, unfulfilled promises of callbacks, and a messaging system that lacks patient chart integration. Multiple practitioners in an office mean sorting through irrelevant messages, and the search function often fails to retrieve needed information from past messages.

“Ok in the beginning, but disappointed”

Pros

Despite initial support and training, I found the product lacking and their marketing efforts excessive.

Cons

I was left disappointed with Kareo after my "90-day onboarding." Once that period ended, right before I opened my practice, their support disappeared. Although they were initially helpful in setting up meetings and assisting with issues, once the 90 days were up, they claimed to be too busy for further meetings. Attempts to seek help post-onboarding were met with referrals to the help line, which hasn't been responsive. If you're a small practice reliant on good customer support, don't fall for the sales pitch; you might end up without answers when you need them most.

“Good for Small Practice”

Pros

Kareo is suitable for small companies with limited customization needs.

Cons

Poor support and lack of understanding among staff members have made training difficult.

“Very user friendly!”

Pros

Messaging clients through Kareo proved to be highly beneficial.

Cons

Easy learning curve and user-friendly chart navigation have been positive aspects.

“Avoid this product if solo provider - horrible interface/billing”

Pros

It offers useful features such as insurance verification, telehealth, and calendar color-coding.

Cons

Significant issues with billing, interface, and customization have made the EMR very time-consuming and frustrating to use.

“Kareo only cares about money. The product does not reduce documentation time.”

Pros

Unfortunately, there are no pros to using this system. It's bulky and unintuitive, contrary to what was promised during sales.

Cons

Lack of a free trial is a significant issue, making it challenging to assess the software before purchase. Additionally, the one-year contract and the company's failure to refund the subscription fee despite only using the service for a month reflect poor customer support and lack of flexibility.

“great when it works”

Pros

While the software is excellent when it functions properly, frequent system downtime poses a significant challenge. During these outages, I'm unable to provide care to patients or access schedules, impacting practice operations. Despite enjoying the templates and billing ease, if given the chance to reconsider, I'd opt for a different system that offers more reliability and responsive support.

Cons

Frequent system downtime and slow support response times have severely impacted practice operations.

“Understand That Customer Support is Not Going To Be Adequeate”

Pros

Initial setup was satisfactory, but support dwindled after a few months.

Cons

Poor customer support, high costs, and a lack of customization options have been notable drawbacks. Additionally, the inability to customize notes and the difficulty in doing larger notes like an SUD assessment have been challenging.

“Stay away, buyer beware.”

Pros

Charting is decent. There is not much else to say. Using pen and paper or Text expander is still faster. Their templates only work in specific areas.

Cons

The support is terrible, and there is no communication within their support team. They never resolve problems, and what they promise is not what they deliver.