“Stay Away”

Pros

The saleswoman was charming and made it look like a dream EHR.

Cons

The customer service, note templates and integration with ERx are not user-friendly.

“Tebra Review”

Pros

What I like the most about this software is its ease of use and seamless navigation.

Cons

One of the things I dislike the most about the software is encountering occasional issues with the payment options or logging in.

“It is good when it is working well. sometimes”

Pros

The electronic medical records and scheduling functionality are the highlights of Tebra for me.

Cons

It is frustrating when the software stops working and causes delays in my work.

“Not good value for the money”

Pros

Unfortunately, the company failed to deliver on its promises, resulting in a negative experience.

Cons

Unfulfilled promises and limitations on payment options have been frustrating.

“Support has no clue”

Pros

When working, it is easy to use. Also it is suitable for teamwork.

Cons

The customer support never provides any assistance. They always blame the customers/clients and the software is not compliant with HIPPAA regulations.

“User friendly”

Pros

I appreciate the ability to check outstanding balances.

Cons

Overall satisfaction with the software; no notable dislikes experienced.

“Happy”

Pros

This software is very user-friendly and printing notes is a breeze.

Cons

Even when I reschedule patients, they still receive text notifications.

“Good luck trying to off-board”

Pros

My experience with the company was negative, and I regret signing up.

Cons

Frustration with ongoing billing despite contract termination attempts has led to dissatisfaction.

“Customer service”

Pros

The initial setup was quick. Signing the documents and contracts was also prompt and speedy. However I might rush to sign the contract and because of this I might have overlooked some important points.

Cons

The software is nothing in a way they showed me initially, and I've been disappointed with the customer service experience.

“Kareo is User Friendly!”

Pros

As a physical therapist, it's vital to have user-friendly software, and Kareo's EMR and billing features fit the bill perfectly. Charting is quick and straightforward, allowing me to complete patient documentation efficiently. This makes the charting process much more manageable, ultimately enhancing productivity during busy clinic days.

Cons

Occasional system updates require re-learning but have not been a major issue.

“Left hand doesn't know what the right hand is doing. Vandalized my practice.”

Pros

Accessing analytics is easy. The staff members were quite friendly, although there seemed to be a lack of coordination among them.

Cons

The staff is very disorganization and it is quite frustrating. One person has no idea what the other is doing. No one takes responsibility for anything. I can't get a straight or consistent answer from anyone. The salespeople are dishonest. I specifically asked if I would have complete control over my website, and they assured me that I would. But the reality is, I have no control. They control all of my data and not me. Having control is important if you want to run Facebook or Google ads. These companies algorithms can't learn about your website or drive traffic to you because Patient Pop pools all your data with others for their own benefit, not yours. I personally built out my own Google Business Page, and Patient Pop had nothing to do with it. However, they deleted all of my work. Everything! It's as if they purposely vandalized my most important source of exposure for my practice in the community. I'm left wondering if it was out of spite, ignorance, or incompetence. Maybe it was a combination of all three. I don't know, but I'm the one suffering the consequences. My advice is to stay far, far away from this company.

“Tebra is User Friendly!”

Pros

As a physical therapist attending to numerous patients per day, it is essential to have a software that is intuitive. With Tebra, the EMR and billing processes are easy to learn and use. I can complete charting for each patient within 10 minutes. It makes charting tolerable!

Cons

Occasionally, Tebra updates the system with changes, which means I have to relearn the system. However, it doesn't take long to get used to the updates.

“Not good value for the money”

Pros

Unfortunately, they failed to fulfill their promise. Everything they promised turned out to be just false talks.

Cons

They make promises they can't fulfill. They don't allow for payment on the website unless I use their service.

“Good luck trying to off-board”

Pros

My experience was very unpleasant. I made a mistake when signing up!

Cons

I gave it a try, but after a while, I realized it wasn't worth the money. Our contract ended, and I clearly stated that I didn't want to renew. However, they continue to bill my credit card and are unresponsive when I try to cancel.

“User friendly”

Pros

One aspect I like is the option to check outstanding balances.

Cons

There isn't a single thing I dislike about this software.

“Multiple Issues!!!”

Pros

Nothing much. They send text messages from a hidden number to the providers phone. Google Voice offers the same service at a fraction of the cost.

Cons

I've had multiple issues! If you want to grow your new/small business, avoid working with Tebra. I haven't gained any new clients since I started using Tebra. I receive less than one inquiry per month. They haven't sent a review survey to any of my current clients in 9 months, which was a significant reason why I chose Tebra to improve my SEO presence. They made mistakes while implementing a payment system on my website. I had to switch back to paper-based payments after setting a start date for online payments that Tebra provided. It's challenging to get them to address the issues they've caused. Instead of leading me forward, I had to fix all their mistakes myself. -Dr. Ahrens

“Good PM software”

Pros

It encompasses all the necessary features for running a practice.

Cons

The PM software is limited to PC and not compatible with Mac.

“Really easy for billing”

Pros

It is easy to use and the accuracy of insurance verification is praiseworthy.

Cons

It's a bit annoying to have to install the program every time there's a new update.

“group practice”

Pros

It's user-friendly and easy to navigate. It is also fast and intuitive.

Cons

If you sign up as a group make sure that you are the account owner. Otherwise, you can be removed from the account and lose access to your own notes. The migration process takes time, and only patient demographics and schedules transfer over. Medications do not migrate. It's a hassle to move your data.

“Tebra is a waste!”

Pros

Tebra seems to be quite basic. There are numerous issues to deal with regarding charting, appointments and billing. I would never consider using it again.

Cons

Dealing with Tebra billing was a nightmare. It seemed like 90% of the billed patients were incorrect. I always had to adjust bills and follow up with patients, which was a waste of time. The photos never ended up in the correct patient charts and if they go to the correct patient charts the photos end up incorrect.