Tebra Reviews

“Simple to learn and use”

Pros

I have found it simple to learn and use and the customer support team gets back to you promptly.

Cons

So far, I haven't been able to find anything about the Kareo EMR that I dislike or would want to change.

“User-friendly with phenomenal support”

Pros

I am a fan of how user-friendly the system is. The customer support team is phenomenal and I also love the virtual training videos.

Cons

For me, the PM section in Kareo can be tricky unless I have help from the customer service team.

“find it quite visually pleasing”

Pros

One thing I really appreciate about Kareo is how simple it is to use and to learn. The system is easy to navigate at a glance and I find the interface visually pleasing and comfortable for daily use.

Cons

I have run into quite a few issues with customer support, whether I reach out by chat or phone the responses can be glitchy and frankly frustrating. Because of that, I strongly suggest purchasing the additional training when you sign up. They offer one-on-one sessions with a live instructor that can be tailored to your needs. Have your designated super-user complete that personalized training and then have them pass the knowledge on to the rest of the team.

“Simple navigation with fantastic support”

Pros

Navigating this is really simple and I find the tech support absolutely fantastic!

Cons

I'd love the option to delete cases that are no longer active from my list.

“pretty decent tool”

Pros

Using Kareo for quite sometime and I find the system simple to navigate from start to finish.

Cons

When sending out medical records, I wish I could specify a custom date range option.

“easy to use and handles transfers”

Pros

I find the system really easy to use so there isn't much I personally need to do and it handles information transfers from WebPT.

Cons

Generally, my main concerns are tied to Medicare showing up as the second payer and how COB information gets forwarded and I find that causes me problems.

“Fond of handy eligibility tool”

Pros

I am really fond of the eligibility tool and the help documentation is handy too. I can usually track down what I need there which is a lot faster than having to call customer service.

Cons

The turnaround for new feature requests feels really slow. On top of that because of time zone differences, if I have a problem at 8 and it's only 7 in California, my wait to reach customer service ends up being much longer.

“User-friendly claim status tracking”

Pros

I have found the billing software very user-friendly, its claim status tracking and reporting features meet our needs.

Cons

At the moment I cannot think of any negatives. though ideally I'd prefer a single system that handled everything but our EMR is kept separate so we use two different platforms.

“easy menus but glaring omissions”

Pros

It is really easy to use, the menus are simple to navigate and the features are easy for me to understand.

Cons

But I do notice glaring omissions, such as not being able to duplicate a macro which would really speed up my workflow.

“has so many glitches”

Pros

I find it has a smooth feel and wasn't terribly hard for me to learn how to navigate the software. There is also a nice and easy to use self help page to look up 'how to do's'. Support is always friendly.

Cons

I have run into several glitches. I was advised to buy the P400 card processor and at first it worked for a handful of swipes but then stopped sending the card captures through to Kareo, oddly enough Stripe was still recording the transactions. I have spent many calls back and forth with Kareo and Stripe support, none of which fixed the problem and months have gone by while I keep reaching out. There's also a major issue with appointment times. even though I set the system to eastern time, it repeatedly sends patients with a 3PM slot reminders that say their appointment is at 12PM. I contacted the help desk about this and they still have not resolved it. Another bug shows up in the medication notes area. When I try to add a note explaining why a medication was discontinued, the entry sometimes fails to save because of a system glitch. entering diagnostic codes or adding items to problem lists is clunky and slow. I don't understand why ICD-9 is still present. I literally have to open a separate CDC ICD-10 lookup window to find the correct code number and then paste it into Kareo. There are other minor annoyances I cannot remember right now.

“Delivered zero roi and abysmal service”

Pros

To be honest I got nothing out of this as it wasn't helpful, it was difficult to deploy and their customer service was truly abysmal.

Cons

As I mentioned above, it was overpriced and delivered zero ROI. It required far too much time to implement and they wanted to shift control of our domain to them and dismantle our expensively designed website. What they proposed to replace it with looked like trash something a high school student might have thrown together, probably while high.

“User-friendly and easy to fix mistakes”

Pros

I am really impressed with how user friendly the interface is. I can easily fix mistakes and reschedule or change appointments without any hassle.

Cons

There are a few things I wish were different I need a dedicated field to record the last menstrual period, plus a specific section where I can log the appointment date and time and add notes when I send a referral. Also, I would really appreciate a way for children to use the patient portal without requiring each child to have their own email address.

“Simple claims with helpful support”

Pros

Filing claims is simple for me and I have found their customer support to be consistently helpful and responsive whenever I reach out.

Cons

I have noticed it can be difficult to track down the exact report I want and the Parallels software can feel clunky and a bit awkward to use at times.

“patient entry and coordination is easy now”

Pros

I find it really simple to enter patient information, set up appointments and coordinate with office staff.

Cons

I have trouble quickly editing appointment dates and the reminder calls are unreliable.

“Simple navigation and easy resolution”

Pros

this platform is really simple to navigate and use and whenever I have questions they're simple to resolve either through the online resources or by talking with a representative

Cons

It would be great if mobile push notifications were added, since I'd appreciate getting timely alerts on my phone for updates.

“ease of use with excellent support”

Pros

Well I am impressed by its ease of use and how user friendly it feels. Beyond the software being an excellent product, the customer service and the team supporting us are the cherry on top.

Cons

We expected to receive more hands-on help during the product's initial customization but we managed to get past that early obstacle by leaning on the available training and other resources which quickly brought us to the point where we needed to be.

“Integrates billing but weekly problems”

Pros

I like the fact that billing integrates with Stripe, I can send group messages to patients and the system reminds me at six-month and one-year intervals.

Cons

We have been experiencing software problems nearly every week which creates a frustrating environment and has caused financial losses for our practice. The customer service sometimes hangs up during calls and there isn't an option to schedule follow-up appointments.

“Adheres to classic rcm principles”

Pros

One thing I love is how the software adheres to classic RCM principles and I can easily pinpoint where our bottlenecks and delays originate inside the system.

Cons

To be honest, the software's visual design seems a bit old-fashioned to me, though I love how smooth and efficient the workflow operates.

“Simple to learn with outstanding support”

Pros

I'd never handled billing before. When our PT clinic opted to keep billing in-house, we decided to give Kareo a shot. I didn't have another system to compare it to but I found it simple to learn and the support team was outstanding as they walked me through everything and made the whole process feel manageable.

Cons

With the fee charged per therapist increasing while insurance reimbursements have been dropping, I am under real pressure to reduce our expenses. Because reimbursements from payers are going down, the higher per-therapist cost means I need to find ways to lower our overall costs.

“Never had a problem resolved”

Pros

Unfortunately, there's nothing about this software that I genuinely like at all.

Cons

honestly I have never had a single problem I called them about get resolved. It may sound like I am exaggerating but it's exactly what happens they'll mark the issue as fixed even when it's not, or they offer a lousy workaround and then close the ticket. For instance, I reported that our notes come out all jumbled when printed and their 'solution' was to print the main print screen instead of printing the specific note. The main print screen includes everything from the entire chart which turns the print job into literally hundreds of pages. I have raised this with them several times and each time it feels like they have no real intention of fixing the underlying bug. I find the whole experience extremely, extremely, extremely frustrating.