“Horrible Billing, EMR software”

Pros

It is easy to use, even though scheduling appointments requires a significant amount of manual work.

Cons

The software frequently experiences downtime or glitches. In one instance, they auto-billed three times for a single medical consult. They don't accommodate time zones.

“Tebra not honoring billing agreement set up by account manager”

Pros

I found the software to be simple and not complex at all.

Cons

The billing department doesn't honor the original agreement to bill the district using the program.

“Provider Beware-THE WORST EHR COMPANY TO WORK WITH”

Pros

It's like an illusion presented to you during the demo. Also the sales tactics are violent and full of tricks to lure you. So, I have nothing good to say about this tool.

Cons

The onboarding team's response is poor when I have issues.

“Horrible/ Avoid at all costs”

Pros

I can't find any advantages. I strongly recommend avoiding it. The employees don't even stick around. It should undergo an audit.

Cons

As a small business owner, Tebra scammed me out of over $1300. This system doesn't even work with my company. I am paying $149.00 a month for nothing! I feel taken advantage of. If I could rate them a 0, I would.

“Poor customer service.”

Pros

The mobile app was accessible, but the notification system for appointments was not enough.

Cons

The company has poor business communication and lacks good customer service ethics. I paid for services that I didn't receive, and there is no grace period for late payment. Access to medical records is not guaranteed. At the very least, I should have access to patient information even if I can't use the product.

“Software performance Analysis”

Pros

I enjoy creating and submitting charges, and it's also very useful for generating reports.

Cons

Everything is satisfactory, but it would be great if Tebra could add a live claim status tool like Availity.

“Garbage EHR and customer service”

Pros

This software is the worst choice I've ever made. There's nothing positive about it.

Cons

The customer service is terrible. If I could give them negative stars, I would. The EHR software is garbage, and the customer service agents yelled at me on the phone and refused to help or transfer me to a manager. Another agent, repeatedly hung up on me. The success coach and the sales manager, were equally horrifying. They tricked me into a contract and then deceived me into paying a large sum of money to end the contract against my will.

“Don't buy Tebra. The only thing guaranteed is that you will lose money and customers.”

Pros

I can't say anything positive. The experience has been so frustrating that I can't think of anything good to say. All I can think about is how embarrassed I will be with my next patient who can't access the portal.

Cons

It's an absolute disaster. I can't find words to describe how much of a failure it is. The portal is inaccessible for patients. 8 out of 10 patients can't even access it. The system keeps claiming that the DOB is incorrect. Tebra expects the clinic to conduct tests for each patient who unable to access the portal. The system only communicates through Gmail, leaving out patients with Yahoo, Hotmail,and other email providers. Tebra wants a test done for every claim made. If you decide to use Tebra, you better hire additional staff just to deal with their daily tests and claims. It doesn't allow itemized invoices. The system is not user-friendly, and customization is out of the question. I cannot recommend it. Rest assured, you'll lose money and customers.

“Thieves”

Pros

I honestly can't find anything good about this company. There's nothing at all.

Cons

Just one word for them. Awful!

“Dishonest and Deceitful Company with non-competitive platform”

Pros

Absolutely nothing. Despite the sales representatives claims, this platform is definitely not designed for a solo practitioner.

Cons

The salesperson was dishonest and promised features that don't actually exist. They used pressure tactics to push me into signing on. I should have known better when they didn't allow me enough time to test the software before making a decision. I have kept the emails that document the sales rep's misleading statements and will fight against any attempt to enforce their fraudulently acquired contract.

“What's not to Love”

Pros

The set up process with tebra is quite simple and entering charges and posting payments becomes second nature. You have the ability to streamline workflows and perform tasks in an organized manner.

Cons

Given my past experiences with other PM systems, I would choose Tebra over them.

“Best Billing Software so far”

Pros

The software is somewhat easy to understand, and the customer support is excellent for addressing any questions you may have.

Cons

Working with Tebra has been a very nice experience compared to other software I've used. It offers various ways to complete specific tasks, providing multiple options. The software is quite simple, and the customer support is excellent at addressing any questions or concerns.

“Bait and switch company”

Pros

It initially appeared easy to use and looked like a complete software with the available option of an app. But the app has never functioned properly, and Tebra refuses to fix it.

Cons

It has been a complete disappointment. If you require any assistance, good luck getting a response as the team ignores messages for weeks and sends you on a wild goose chase.

“Tebra is an AWESOME Medical software”

Pros

There are some specific reports I would like to have, and if you contact them, Tebra will create the report you need. However, it does take some time to receive it.

Cons

Implementing it was a breeze, and transferring records from one software to Tebra works seamlessly. Billing is convenient and easily manageable.

“Tebra Review”

Pros

It can be frustrating when you are unable to clear a balance on an account.

Cons

I like how accessible it is and how effortlessly I can generate reports.

“Great if you are not purchasing it for doing your own claims billing management side”

Pros

The billing (PM) side is completely different and hard to use.

Cons

The EHR side is fantastic, and I love the appointment reminders and patient messaging. The app functions exceptionally well too.

“Tebra Billing Review”

Pros

The interface can be a bit clunky at times and is not the most intuitive.

Cons

I am thrilled that my doctor can bill me electronically, and I can simply input my card details and make instant payments. It's very convenient.

“Tebra Billing for Mental Health practices”

Pros

It integrates well with Tebra Clinical. You can view accounting information for individual patients within Tebra Clinical.

Cons

Just fair.

“Great app”

Pros

The customer service could be improved, but aside from that I am completely satisfied.

Cons

The ability to communicate with patients, allow them to request appointments and conduct telemedicine is not convenient.

“Need a working Tebra”

Pros

It's user-friendly and highly intuitive, especially for providers.

Cons

Decent. It has great potential but falls significantly short of expectations.