Tebra Reviews

“Convenient all-in-one solution

Pros

this software provides a broad suite of tools such as clinical chart notes, billing, patient communication, statement generation, payment processing, analytic, billing-service products and more. So to me it really serves as a convenient, all-in-one solution for practice management.

Cons

From my perspective, offering both managed billing services and tools for billing companies creates a real conflict of interest and feels like a shaky business model. I believe trying to handle so many different responsibilities makes it difficult to excel. I guess they would be better off focusing on software development and outsourcing actual US-based billing work.

“easy claim handling and notifications

Pros

I really like how simple it is to handle and submit claims here and applying them feels simple. I also feel confident because the system notifies me when something's off so I can correct it quickly. Putting through payments is super easy too.

Cons

every now and then a few eRAs won't post on their own and I have to key them in manually. It's a minor issue and I'd say it's probably not a problem with the tool. In my experience the source seems to be to blame.

“Virtually no bugs ever resolved

Pros

honestly I cannot point to anything about this software that I genuinely love or enjoy using.

Cons

I could go on and on but the main problem for me is that virtually none of the bugs and issues I have reported to them ever get resolved. To give one clear example, I flagged that our notes print out in a completely jumbled format. Their reply came about a month later telling me to print the notes from the factsheet instead. The factsheet is literally hundreds of pages long and expecting me to hunt down the exact page I need every single time is just not realistic. In that same email they added that I should reach back out with any questions but also said that they would close the case. I phoned and explained why that solution was inadequate and they told me they would fix it. Fast-forward nine months and nothing has been corrected. That's just one of many issues I could list there are numerous other unresolved tickets. Because of this ongoing lack of follow-through, I am now in the process of switching to a different system. It's incredibly frustrating.

“Smooths workflows with solid features

Pros

As a billing firm, I have found it really smooths out our workflows. Plus it offers solid features and has become essential for us. I honestly could not do what I do as efficiently without it.

Cons

Customer support is a major headache as we still have tickets open that have sat for months and I keep wishing for a dedicated account manager to jump in when issues arise. Some parts of the product are confusing or don't function exactly right and without more responsive or hands-on support, resolving these recurring issues becomes a real chore for our team.

“Natural and easy to reach help

Pros

I am really glad that everything is so natural and whenever I need extra assistance it's simple to reach a helpful person quickly.

Cons

honestly I cannot think of anything wrong still, I know that if I ever ran into an issue there would always be someone available to help.

“Simple for the whole team

Pros

We're not particularly tech-savvy, yet new hires pick this software up quickly and everyone on our team, including providers, finds it simple to use. I have noticed that common daily tasks are very accessible be it ordering labs, sending referrals, messaging patients and scheduling are all easy to get to and work reliably. They also keep us informed when new features are released and include links to short videos that show exactly how to use those additions which is helpful for onboarding and refreshers. Problems have been rare but when I do run into something, customer support is consistently helpful and the wait to reach a real person by phone is short. All things considered, this is the best software I have had the chance to use in my career.

Cons

I feel like the referral loop feature needs some improvement. The eRx requests area has become a bit of a chore for me for instance, a single patient might have six different medications listed and I have to open and deny or approve each one separately which is tedious and inefficient. I would appreciate an option to select multiple medications for the same patient, choose a single response and submit them all at once. It's especially frustrating when I am denying everything I have to going to deny one. Like I am usually denying all of them but having to click through each entry is time consuming. The denial reason options are also too limited I want a true other choice that opens a text box so I can explain why I denied the request. More often than not the pharmacy is trying to refill an old Rx when a new e-script was already sent and being able to leave a custom message with the denial would clear up those misunderstandings. One more small issue is that when we collect patient histories, the chart sections like social history and medical history let us add custom items but once something is added there's no way to delete it which creates clutter and occasional confusion in the chart.

“Lost our account and won't return

Pros

Well we are no longer affiliated with the company. We actually left them a year ago and have still been trying to recover our GA account ever since.

Cons

I cannot get our GA account returned they merged it into their own GA property and act like it's theirs.

“Frustrating customization and poor support

Pros

When I first purchased the Kareo EMR, it was because the billing/clearing house was integrated with the EMR so everything could live in one place instead of keeping my clinical notes separate and outsourcing billing. I also believed Kareo offered the best customization options but I later discovered that claim was misleading and the customization wasn't what I was led to expect.

Cons

My experience with Kareo has been frustrating because the medical chart customization is very poor. There's a lot of irrelevant information in the chart that has nothing to do with speech therapy which makes documentation clunky. My Kareo email still doesn't work and patients cannot receive messages from me through their portal as I am unable to send evaluations or treatment notes to them via that route. To get templates to behave how I need, I had to learn computer coding which is not user-friendly at all. Secure messaging also fails to notify me when a fax arrives so I end up checking the fax inbox every day to see if anything new came in. My assigned coach/mentor even set up the wrong insurance plans for billing and I had to correct that on my own. IT support has repeatedly promised fixes but given false assurances four months later my Kareo email remains down. I have filed complaints and gotten no acknowledgment or follow-up. Once a supervisor reached out but nothing was actually resolved afterward. Overall I find myself taking a lot of roundabout steps to get anything done in Kareo.

“easy to deploy but intake forms flaw

Pros

I find the software pretty easy to deploy, learn and use in our day-to-day operations.

Cons

What I like least is that the patient intake forms don't match our chart documents such as H&P, etc so when patients fill them out the information ends up incomplete and in a completely different layout than what we rely on every day. Because of that I have to comb through those intake submissions and re-enter the details myself something patients should be able to do directly. To make it even more inefficient, the differing formats force me to flip back and forth between multiple screens to transfer data which wastes time and ends up adding hours to my week. I have placed an order to address this but I haven't received any response. It's been really frustrating and it significantly slows our daily workflow.

“easy to use with excellent support

Pros

The platform is fairly easy to use and had everything up and running quickly. Their customer support has been excellent and the patient-facing features such as reports, assessments, scheduling and billing are precise and very easy to use.

Cons

Nothing major but we'd like to have the inclusion of more step by step setup videos during onboarding to make initial configuration simpler and more user friendly for new users.

“Reliable Scheduling and Simple EMR

Pros

I find the scheduling and billing features reliable and I really appreciate how simple the EMR is to use, aside from one particular issue.

Cons

Regarding the medication portal, we ran into a major problem Kareo relies on a third-party service to manage how providers can prescribe medications and that vendor enforces strict limits that didn't fit our needs. As a pain management practice, there are occasions when we need to authorize pain meds outside of those rules. For example the third party only allowed one pain medication every 24 hours and that restriction caused real disruptions in our clinic workflow. Those repeated setbacks left us no choice but to migrate to a different EMR. We didn't want to leave but the third party's parameters controlling the med portal made staying untenable.

“extremely simple setup and installation

Pros

For me, using this program was extremely simple and the entire installation and setup process went off without a hitch.

Cons

I have run into a few issues with the online payment system. My patients are instructed to log into the patient portal to view an itemized statement but that option isn't available when we're only using the billing module alone.

“great but with occasional bugs

Pros

Scheduling through this web-based platform feels simple and natural and I consistently find that finishing daily notes and evaluations is quick and effortless.

Cons

I occasionally face bugs while using the calendar tab, especially when I am creating recurring meetings or trying to modify appointments I have already made.

“exceptional and patient customer support

Pros

I find Kareo's customer support absolutely exceptional. The time their representatives spend walking me through questions or problems has been incredibly valuable.

Cons

I wish Kareo offered integration with a wider range of eRM services.

“Incredibly simple and fully configured

Pros

I found it incredibly simple to use. the whole setup went off without a hitch and Kareo's team made sure I was fully configured and had every resource I needed to thrive.

Cons

When it comes to reporting, I feel the choices are too few and I wish there were more report types and filtering options to better slice the data.

“Top notch reporting tools

Pros

The reporting tools are top notch and they genuinely help me a lot when I analyze my practice.

Cons

I cannot run it on a Mac so I have to use a Windows machine to get it working.

“Incredibly simple and fast support

Pros

I have found the app incredibly simple to navigate and really user-friendly and whenever I need help their customer support responds lightning-fast. I have never once been left waiting on hold.

Cons

For me, the lettering is way too small and there doesn't seem to be any setting to increase the font size or make the screen display larger which is frustrating.

“Awful experience from start to finish

Pros

I have nothing positive to say about this software. it turned out to be an awful, frustrating experience from start to finish.

Cons

My initial run-in with EHR software taught me a lot about how I'll approach future purchases. It started badly as the sales rep kept pressuring me to buy before I was ready which felt aggressive and rushed. The training they offered did almost nothing to help as it was mostly passive instruction and would have made a real difference if the trainer had incorporated hands-on exercises so we could practice inside the system. Almost everyone in our class had already paid for subscriptions assuming Kareo would help them get set up with payers and included in networks but that assistance didn't materialize. As a result, nobody left the session prepared to actually use the platform. On top of that, the new-patient form built into the Kareo system is seriously inadequate as it cannot be edited or swapped out. Because of that limitation, my team ended up having to email a separate new-patient form to patients or bring it out during appointments which was inconvenient and created extra work.

“Consolidated reports and simple use

Pros

I really like that all of our reports are consolidated within a single program because it's incredibly practical and simple to use and I am a big fan of being able to save documents directly into the patient's record.

Cons

There are occasions when the link between WebPT and Kareo runs slowly and I have noticed that sometimes patient payments don't successfully sync from WebPT over to Kareo.

“Connects reviews and private feedback

Pros

What I like about the website is how it connects reviews together and I also appreciate that I can leave feedback privately through the option provided.

Cons

Sometimes I find that support responses come with a noticeable delay which can be frustrating when I am waiting for help.