Tebra Reviews

“Incredibly simple and natural to navigate

Pros

Using Kareo Clinical feels incredibly simple to me. Moving around the system is natural. All patient charts are clearly labeled. I can find what I need in seconds which in a hectic practice is hugely important. Their customer service reps are friendly, courteous and knowledgeable and helpful.

Cons

The main drawback for me is the time spent on hold when calling to talk to someone. Standing by for more than twenty minutes to get a simple answer feels excessive. I understand they're likely assisting other customers but it still gets frustrating. Thankfully their online chat usually responds within minutes so now I prefer that route instead for support.

“excellent online scheduling and seo

Pros

I have found the online scheduling to be excellent. The patient surveys have been especially useful for boosting our SeO and gathering candid patient feedback that helps me refine and improve our workflow.

Cons

One downside I have noticed is that clients cannot save their credit card details on file before booking an appointment I find this inconvenient because holding a card on file is a feature I expect from most online booking platforms.

“Built-in texting saves time

Pros

One feature I love most is the built-in text messaging that lets me communicate directly with patients instead of relying on phone calls which really saves a lot of time. The dashboard charts are useful for highlighting where my practice is doing well and where it needs improvement. Overall, the program feels natural and was simple for me to pick up.

Cons

I wish it could sync with our dental practice management software so scheduling appointments and updating the calendar wouldn't be such a tedious, time-consuming process.

“exceptionally well performing phone leads

Pros

We have seen the phone leads perform exceptionally well and they have caused our patient numbers to grow dramatically.

Cons

Overall, I am satisfied with the software and really cannot think of any areas that need improvement at this time.

“Simple setup but price is steep

Pros

I found the setup simple and it used to connect smoothly with my software.

Cons

For me, the price is steep and I feel the backlines are poorly managed.

“Constant tweaks and seo work

Pros

My site gets constant tweaks to stay current and competitive with other sites and I really appreciate all the behind-the-scenes SeO work they continuously perform to keep it visible and relevant.

Cons

I find the system isn't fully functional for my needs. There are several things I want to change or add on the website and when I reach out for help I usually receive a canned email about five days later instead of getting a direct phone call. I'd like to be able to add my own forms or at least have my forms integrate with theirs but that isn't possible. Also, the website calendar doesn't sync with my practice management software calendar so appointments end up getting booked in multiple places and people double-book or schedule everywhere which creates a confusing mess for me and my staff.

“Pretty easy with outstanding support

Pros

The platform is rpretty easy to use. Plus I have gotten outstanding customer support.

Cons

I really have been pleased with nearly all of the assets.

“excellent seo but inadequate support

Pros

I thought the SeO and social media posting were excellent and the website looked very good.

Cons

Unfortunately, their customer support was inadequate when I asked for website changes they were frequently communicated incorrectly and I disliked not having a single consistent point of contact to rely on.

“Valuable patient feedback insights

Pros

I find receiving patient feedback provides really valuable insights.

Cons

Right now I honestly cannot think of any issues as it has been an excellent product for me.

“Patients can book appointments online

Pros

What I appreciate is that patients can book their appointments online.

Cons

honestly I cannot think of any problems if anything, my only complaint is not being able to save my password which is a bit inconvenient.

“Reviews get notified automatically

Pros

love how reviews get notified automatically.

Cons

I find that some of the automatic replies to patients' reviews are confusing and don't make sense.

“Simple and delivers results

Pros

Using it has been simple and its marketing really delivers results. I have certainly seen my practice grow since I started using this system.

Cons

I'd prefer more options to customize the platform to my needs.

“Fairly easy to integrate

Pros

It is fairly easy to integrate with EHR and monitor statistics

Cons

For smaller businesses, I'd prefer if some features were offered in cheaper pricing tiers to make the platform more accessible overall

“Option to send patient surveys

Pros

I really like having the option to send surveys directly to our patients.

Cons

Currently, we aren't using the scheduling system at this time.

“Helps generate more online reviews

Pros

For me, Patient Pop's main benefit is helping generate more Google patient reviews online.

Cons

Customer care and follow-up are almost non-existent from my experience. After they enroll you in their platform, I feel like I am left on autopilot with very little ongoing support to confirm everything is functioning correctly or to advise on improving our patient management features. I have no clear idea if there are problems with my website, nor whether my SeO performance is strong or lacking. I would also love the ability to text patients at appointment confirmation because they often provide information about upcoming visits that we never receive and timely appointment notifications too.

“Wonderful website design and maintenance

Pros

This company has been wonderful in helping me design and maintain my website.

Cons

I have no complaints whatsoever I am completely happy with the service.

“Good website but ranking falls short

Pros

The website looks good and it's been effective at boosting the number of online reviews we're receiving.

Cons

We were told the page ranking would be a lot higher by now, yet it still hasn't reached those expectations.

“Pulls performance metrics easily

Pros

I really like that I can pull every one of my performance metrics right from the back office dashboard.

Cons

What I dislike most is that their software doesn't integrate with my EHR system which creates extra manual work and disrupts workflows. I am also frustrated that all technical support is handled by email there are times I just want to talk to a real person so I can fully explain the issue and get faster, clearer help.

“Really easy to use overall

Pros

It is really easy to use overall. Plus publishing blog posts is also not a problem as it hardly take any time.

Cons

There's not a lot I dislike about the platform however, I would change how simple it is to reach customer support by phone, since it's currently not very accessible.

“Budget-friendly for getting started

Pros

For someone just getting started who isn't bringing in a lot of extra money for expensive tools, this feels like a budget-friendly choice. I find most of the documentation easy to follow and the SALT notes along with SALT superbills are particularly useful for my workflow.

Cons

I have noticed the calendar only lets me book clients so it's too limited to serve as my full work calendar. On my Mac, the billing and documentation feel a bit clunky and I don't understand why those pieces aren't more smoothly integrated.