“Prescription module fails repeatedly”

Pros

In my experience, this software is simple to pick up and learn quickly. honestly that's the only real upside I have found so far.

Cons

I find that although it's easy to learn, the program is extremely buggy and multiple modules fail to work correctly for me. For example, the e-scribe prescription area only lets me send one scheduled controlled medication to ePCS at a time and every single transmission forces me to enter a passphrase and a code. Also, I have to completely exit the chart and then re-open it to enter the next prescription, otherwise ePCS still holds the previous script and throws an error. Another frustrating issue is that each scheduled medication must be re-entered from scratch with all the details every time the system doesn't remember that I already have two scheduled meds and will even stick one into discontinued medications. I have noticed some notes don't register as finished or signed which creates follow-up confusion. There's no ability to edit a superbill after I click send and I am limited to only four diagnoses on a single superbill. Notes sometimes vanish altogether. The software seems to mishandle procedure notes more than other note types. Patient notification settings are weird and locked into the vendor's preferred format which I don't always want. Although there is a built-in review management tool, I am forced into using their single template with no option for customization so I end up relying on a third-party solution. The missed encounter feature is terrible in my opinion. like it should clearly differentiate and list scenarios like appointment exists but no note or superbill, note is signed but no superbill, etc. Right now I only get an open note if I actually started a note and left it unsigned which misses several other problem states.

“Quick snapshot of daily billing”

Pros

I really like how it gives me a quick snapshot of daily billing along with clear monthly and quarterly views

Cons

Occasionally I find it difficult to fix billing mistakes

“Simple to use with essential features”

Pros

I find it simple to use and navigate and it includes many of the essential features a healthcare practice needs.

Cons

My experience is that the mobile log-in needs work and administrators should get alerts when messages are sent to providers.

“User friendly and rolled out quickly”

Pros

I have found the program very user friendly and simple to get the hang of. It rolled out quickly for us and allowed me to start the eRA/eFT enrollment without delay.

Cons

In my experience, once something is put into Kareo it's nearly impossible to completely remove. I have struggled with removing providers who have left the practice and even correcting a CPT code after a claim has already been submitted.

“Perfect for small startup practices”

Pros

This system is simple to use and I think it's perfect for a small startup practice. The customer service team has been very helpful, professional and efficient.

Cons

I wish the patient portal allowed me as the provider, to hide certain things. Right now I cannot pick what I don't want patients to see.

“Simplicity makes tasks much simpler”

Pros

For me, its simplicity, accessibility and overall ease of use make day-to-day tasks much simpler for both our staff and management.

Cons

I find it frustrating that if I accidentally switch to another page before saving, I lose everything and have to retype it all. So the app really definitely needs an autosave feature.

“Constant logouts make it unusable”

Pros

I find Kareo really doesn't work well for our office. It keeps logging me and my coworkers out of the app at the worst times. My boss cannot get through entering patient notes without being kicked out repeatedly which is incredibly aggravating. We also struggle to send prescriptions to pharmacies or receive lab results without having to try multiple times. We have reached out for support at least four separate times and haven't gotten any helpful response so it's been very frustrating.

Cons

We're fed up with almost every part of it. The constant logout issue makes simple tasks feel impossible. Prescriptions often fail to reach the pharmacy even though I have submitted the request and trying to add a new patient can turn into a struggle when the system kicks me out repeatedly. Between the frequent disconnections and the unreliable messaging to pharmacies, the platform is bordering on unusable for our day-to-day needs.

“offer exceptional and timely customer support”

Pros

For me, customer support has been exceptional. whenever I have needed to submit a ticket, they always respond and complete the work in a timely manner.

Cons

Right now I want to take advantage of the appointment scheduling feature but because our practice doesn't have an EHR system in place yet, we cannot use it.

“really simple to operate and navigate”

Pros

I find Kareo Billing really simple to operate and I have no trouble moving around the system.

Cons

Sometimes I have to view two different screens at the same time and I really wish the app offered some kind of split-screen or side-by-side view so I could easily compare details without switching back and forth. Also, whenever I am entering a patient's insurance information, it would be great to be able to return straight to the conditions screen instead of being forced to reopen that patient's demographics page every time to enter the relevant data which interrupts my workflow and slows me down.

“Simple to learn and use”

Pros

I have found it simple to learn and use and the customer support team gets back to you promptly.

Cons

So far, I haven't been able to find anything about the Kareo EMR that I dislike or would want to change.

“User-friendly with phenomenal support”

Pros

I am a fan of how user-friendly the system is. The customer support team is phenomenal and I also love the virtual training videos.

Cons

For me, the PM section in Kareo can be tricky unless I have help from the customer service team.

“find it quite visually pleasing”

Pros

One thing I really appreciate about Kareo is how simple it is to use and to learn. The system is easy to navigate at a glance and I find the interface visually pleasing and comfortable for daily use.

Cons

I have run into quite a few issues with customer support, whether I reach out by chat or phone the responses can be glitchy and frankly frustrating. Because of that, I strongly suggest purchasing the additional training when you sign up. They offer one-on-one sessions with a live instructor that can be tailored to your needs. Have your designated super-user complete that personalized training and then have them pass the knowledge on to the rest of the team.

“Simple navigation with fantastic support”

Pros

Navigating this is really simple and I find the tech support absolutely fantastic!

Cons

I'd love the option to delete cases that are no longer active from my list.

“pretty decent tool”

Pros

Using Kareo for quite sometime and I find the system simple to navigate from start to finish.

Cons

When sending out medical records, I wish I could specify a custom date range option.

“easy to use and handles transfers”

Pros

I find the system really easy to use so there isn't much I personally need to do and it handles information transfers from WebPT.

Cons

Generally, my main concerns are tied to Medicare showing up as the second payer and how COB information gets forwarded and I find that causes me problems.

“Fond of handy eligibility tool”

Pros

I am really fond of the eligibility tool and the help documentation is handy too. I can usually track down what I need there which is a lot faster than having to call customer service.

Cons

The turnaround for new feature requests feels really slow. On top of that because of time zone differences, if I have a problem at 8 and it's only 7 in California, my wait to reach customer service ends up being much longer.

“User-friendly claim status tracking”

Pros

I have found the billing software very user-friendly, its claim status tracking and reporting features meet our needs.

Cons

At the moment I cannot think of any negatives. though ideally I'd prefer a single system that handled everything but our EMR is kept separate so we use two different platforms.

“easy menus but glaring omissions”

Pros

It is really easy to use, the menus are simple to navigate and the features are easy for me to understand.

Cons

But I do notice glaring omissions, such as not being able to duplicate a macro which would really speed up my workflow.

“has so many glitches”

Pros

I find it has a smooth feel and wasn't terribly hard for me to learn how to navigate the software. There is also a nice and easy to use self help page to look up 'how to do's'. Support is always friendly.

Cons

I have run into several glitches. I was advised to buy the P400 card processor and at first it worked for a handful of swipes but then stopped sending the card captures through to Kareo, oddly enough Stripe was still recording the transactions. I have spent many calls back and forth with Kareo and Stripe support, none of which fixed the problem and months have gone by while I keep reaching out. There's also a major issue with appointment times. even though I set the system to eastern time, it repeatedly sends patients with a 3PM slot reminders that say their appointment is at 12PM. I contacted the help desk about this and they still have not resolved it. Another bug shows up in the medication notes area. When I try to add a note explaining why a medication was discontinued, the entry sometimes fails to save because of a system glitch. entering diagnostic codes or adding items to problem lists is clunky and slow. I don't understand why ICD-9 is still present. I literally have to open a separate CDC ICD-10 lookup window to find the correct code number and then paste it into Kareo. There are other minor annoyances I cannot remember right now.

“Delivered zero roi and abysmal service”

Pros

To be honest I got nothing out of this as it wasn't helpful, it was difficult to deploy and their customer service was truly abysmal.

Cons

As I mentioned above, it was overpriced and delivered zero ROI. It required far too much time to implement and they wanted to shift control of our domain to them and dismantle our expensively designed website. What they proposed to replace it with looked like trash something a high school student might have thrown together, probably while high.