Tebra Reviews

“Top notch reporting tools”

Pros

The reporting tools are top notch and they genuinely help me a lot when I analyze my practice.

Cons

I cannot run it on a Mac so I have to use a Windows machine to get it working.

“Incredibly simple and fast support”

Pros

I have found the app incredibly simple to navigate and really user-friendly and whenever I need help their customer support responds lightning-fast. I have never once been left waiting on hold.

Cons

For me, the lettering is way too small and there doesn't seem to be any setting to increase the font size or make the screen display larger which is frustrating.

“Awful experience from start to finish”

Pros

I have nothing positive to say about this software. it turned out to be an awful, frustrating experience from start to finish.

Cons

My initial run-in with EHR software taught me a lot about how I'll approach future purchases. It started badly as the sales rep kept pressuring me to buy before I was ready which felt aggressive and rushed. The training they offered did almost nothing to help as it was mostly passive instruction and would have made a real difference if the trainer had incorporated hands-on exercises so we could practice inside the system. Almost everyone in our class had already paid for subscriptions assuming Kareo would help them get set up with payers and included in networks but that assistance didn't materialize. As a result, nobody left the session prepared to actually use the platform. On top of that, the new-patient form built into the Kareo system is seriously inadequate as it cannot be edited or swapped out. Because of that limitation, my team ended up having to email a separate new-patient form to patients or bring it out during appointments which was inconvenient and created extra work.

“Consolidated reports and simple use”

Pros

I really like that all of our reports are consolidated within a single program because it's incredibly practical and simple to use and I am a big fan of being able to save documents directly into the patient's record.

Cons

There are occasions when the link between WebPT and Kareo runs slowly and I have noticed that sometimes patient payments don't successfully sync from WebPT over to Kareo.

“Connects reviews and private feedback”

Pros

What I like about the website is how it connects reviews together and I also appreciate that I can leave feedback privately through the option provided.

Cons

Sometimes I find that support responses come with a noticeable delay which can be frustrating when I am waiting for help.

“Incredibly simple and natural to navigate”

Pros

Using Kareo Clinical feels incredibly simple to me. Moving around the system is natural. All patient charts are clearly labeled. I can find what I need in seconds which in a hectic practice is hugely important. Their customer service reps are friendly, courteous and knowledgeable and helpful.

Cons

The main drawback for me is the time spent on hold when calling to talk to someone. Standing by for more than twenty minutes to get a simple answer feels excessive. I understand they're likely assisting other customers but it still gets frustrating. Thankfully their online chat usually responds within minutes so now I prefer that route instead for support.

“excellent online scheduling and seo”

Pros

I have found the online scheduling to be excellent. The patient surveys have been especially useful for boosting our SeO and gathering candid patient feedback that helps me refine and improve our workflow.

Cons

One downside I have noticed is that clients cannot save their credit card details on file before booking an appointment I find this inconvenient because holding a card on file is a feature I expect from most online booking platforms.

“Built-in texting saves time”

Pros

One feature I love most is the built-in text messaging that lets me communicate directly with patients instead of relying on phone calls which really saves a lot of time. The dashboard charts are useful for highlighting where my practice is doing well and where it needs improvement. Overall, the program feels natural and was simple for me to pick up.

Cons

I wish it could sync with our dental practice management software so scheduling appointments and updating the calendar wouldn't be such a tedious, time-consuming process.

“exceptionally well performing phone leads”

Pros

We have seen the phone leads perform exceptionally well and they have caused our patient numbers to grow dramatically.

Cons

Overall, I am satisfied with the software and really cannot think of any areas that need improvement at this time.

“Simple setup but price is steep”

Pros

I found the setup simple and it used to connect smoothly with my software.

Cons

For me, the price is steep and I feel the backlines are poorly managed.

“Constant tweaks and seo work”

Pros

My site gets constant tweaks to stay current and competitive with other sites and I really appreciate all the behind-the-scenes SeO work they continuously perform to keep it visible and relevant.

Cons

I find the system isn't fully functional for my needs. There are several things I want to change or add on the website and when I reach out for help I usually receive a canned email about five days later instead of getting a direct phone call. I'd like to be able to add my own forms or at least have my forms integrate with theirs but that isn't possible. Also, the website calendar doesn't sync with my practice management software calendar so appointments end up getting booked in multiple places and people double-book or schedule everywhere which creates a confusing mess for me and my staff.

“Pretty easy with outstanding support”

Pros

The platform is rpretty easy to use. Plus I have gotten outstanding customer support.

Cons

I really have been pleased with nearly all of the assets.

“excellent seo but inadequate support”

Pros

I thought the SeO and social media posting were excellent and the website looked very good.

Cons

Unfortunately, their customer support was inadequate when I asked for website changes they were frequently communicated incorrectly and I disliked not having a single consistent point of contact to rely on.

“Valuable patient feedback insights”

Pros

I find receiving patient feedback provides really valuable insights.

Cons

Right now I honestly cannot think of any issues as it has been an excellent product for me.

“Patients can book appointments online”

Pros

What I appreciate is that patients can book their appointments online.

Cons

honestly I cannot think of any problems if anything, my only complaint is not being able to save my password which is a bit inconvenient.

“Reviews get notified automatically”

Pros

love how reviews get notified automatically.

Cons

I find that some of the automatic replies to patients' reviews are confusing and don't make sense.

“Simple and delivers results”

Pros

Using it has been simple and its marketing really delivers results. I have certainly seen my practice grow since I started using this system.

Cons

I'd prefer more options to customize the platform to my needs.

“Fairly easy to integrate”

Pros

It is fairly easy to integrate with EHR and monitor statistics

Cons

For smaller businesses, I'd prefer if some features were offered in cheaper pricing tiers to make the platform more accessible overall

“Option to send patient surveys”

Pros

I really like having the option to send surveys directly to our patients.

Cons

Currently, we aren't using the scheduling system at this time.

“Helps generate more online reviews”

Pros

For me, Patient Pop's main benefit is helping generate more Google patient reviews online.

Cons

Customer care and follow-up are almost non-existent from my experience. After they enroll you in their platform, I feel like I am left on autopilot with very little ongoing support to confirm everything is functioning correctly or to advise on improving our patient management features. I have no clear idea if there are problems with my website, nor whether my SeO performance is strong or lacking. I would also love the ability to text patients at appointment confirmation because they often provide information about upcoming visits that we never receive and timely appointment notifications too.