Tebra Reviews

“Wonderful website design and maintenance”

Pros

This company has been wonderful in helping me design and maintain my website.

Cons

I have no complaints whatsoever I am completely happy with the service.

“Good website but ranking falls short”

Pros

The website looks good and it's been effective at boosting the number of online reviews we're receiving.

Cons

We were told the page ranking would be a lot higher by now, yet it still hasn't reached those expectations.

“Pulls performance metrics easily”

Pros

I really like that I can pull every one of my performance metrics right from the back office dashboard.

Cons

What I dislike most is that their software doesn't integrate with my EHR system which creates extra manual work and disrupts workflows. I am also frustrated that all technical support is handled by email there are times I just want to talk to a real person so I can fully explain the issue and get faster, clearer help.

“Really easy to use overall”

Pros

It is really easy to use overall. Plus publishing blog posts is also not a problem as it hardly take any time.

Cons

There's not a lot I dislike about the platform however, I would change how simple it is to reach customer support by phone, since it's currently not very accessible.

“Budget-friendly for getting started”

Pros

For someone just getting started who isn't bringing in a lot of extra money for expensive tools, this feels like a budget-friendly choice. I find most of the documentation easy to follow and the SALT notes along with SALT superbills are particularly useful for my workflow.

Cons

I have noticed the calendar only lets me book clients so it's too limited to serve as my full work calendar. On my Mac, the billing and documentation feel a bit clunky and I don't understand why those pieces aren't more smoothly integrated.

“easy listing but no real benefit”

Pros

One thing I really like is how easy it was to enter my details and get listed on their platform. Overall I found the interface tidy and very simple to use.

Cons

To my disappointment, Kareo never proved useful for my work as a practitioner. I completed my profile and entered all my details, yet from what I could see it provided no real benefit.

“Wide range of features and reports”

Pros

I appreciate that the software offers a wide range of features and I can generate numerous types of reports to extract whatever data I need whenever I want.

Cons

At first I had to watch a set of tutorial videos and even complete tests before I could access different parts of Kareo. In one case when I needed guidance on posting payments, I was only offered a single complimentary live training session. And if I wanted more instruction beyond that, I discovered I had to pay extra. On a day to day level I get annoyed performing routine tasks because the software offers so many routes to reach the same screen but none follow the path I'd expect. I really think the interface could be alignd and made much more user friendly. Additionally whenever I ask for help about a specific issue, I am often redirected to a generic video tutorial that doesn't directly address my unique situation which leaves me still searching for the right solution.

“Simple and clean navigation”

Pros

The tool is really simple to use and navigate. The primary portal page has a clean yet amazing look and feel that makes navigation simple. It's not built like a cutting-edge technical platform but I believe that's deliberate so everyone can use it without trouble.

Cons

When we first set it up, the onboarding process felt very segmented, with different teams and people responsible for specific parts of the job. That approach made things efficient and fast overall but it also led to a few hiccups like some teams seemed unaware of what others had completed or had trouble coordinating with one another. Once I raised the issue, the team lead stepped in and handled it appropriately.

“Great platform but dropping the ball”

Pros

I used to think it was great but I am no longer so happy. I feel like they have dropped the ball.

Cons

These days I am seeing not enough reviews getting through which doesn't make sense to me.

“Smooth connections from design to reviews”

Pros

I am a fan of how smoothly everything connects from designing and hosting the website to scheduling patients, capturing their information and then pulling in patient reviews.

Cons

Lately, when an issue comes up, I have found it difficult to get timely, responsive and effective problem-solving from the tech support team so fixes can feel slow and frustrating.

“More appointment requests online”

Pros

I have definitely seen an uptick in the number of appointment requests we have been receiving online since we started using it.

Cons

We constantly have trouble getting help from their customer service it's really difficult to get in touch with anyone when we need support.

“Simple to get website updates”

Pros

I found it incredibly simple to pick up the phone or send an email and have someone update our website for me.

Cons

From my point of view, the app itself does what it's supposed to do but I'd like to see integrations expanded to support a wider range of EMR platforms.

“excellent and stress-free customer service”

Pros

I really like the excellent customer service as reaching out to support to add or change anything on our site is incredibly simple and stress-free and I am consistently met with fast responses and attentive support.

Cons

Adding a visible 'Support' or 'Help' button/tab on the administrator page would make it easier for me to get assistance when needed.

“Simple growth but inconsistent support”

Pros

Being able to easily publish blog posts and request reviews from patients makes it simple for me to grow our practice's online presence.

Cons

I don't like that I am never alerted when review-request emails bounce back. If I knew messages weren't getting through, I could correct patients' contact details promptly and avoid wasting outreach attempts. It also bothers me that when someone replies saying they didn't enjoy their visit, that negative feedback never reaches me so I lose the opportunity to address complaints or try to resolve issues directly with that patient. In the beginning with PatientPop I had a single person handling my account which felt organized now I am handed off to a 'team,' and I hardly ever see the same representative twice. Because of that turnover, I find myself repeatedly following up on open items that simply get forgotten. I am frequently told that follow-up will be provided on specific requests, yet I don't receive those promised updates and must chase the rep myself or remind them that I had already asked for something. This combination of missing delivery alerts, absent unhappy-patient notifications and inconsistent, impersonal support adds unnecessary extra work and frustration for me.

“Simple to navigate and integrate”

Pros

For me, this program is really simple to navigate and use and getting it to integrate with other tools was fairly simple.

Cons

I wish they'd offer connections to a wider range of electronic health platforms, since I am currently juggling both PatientPop and my EHR's scheduling system and it'd really help if they also provided a lower-cost plan aimed at beginners.

“Cheap but slow customer service”

Pros

At first I thought their support would impress me but it turned out not to be the case. the main appeal seems to be that it's cheap.

Cons

I have found their customer service is slow as ticket responses drag, particularly when sorting out Google account issues and the phone numbers they assign or handle are confusing and illogical.

“Patient surveys boost reputation”

Pros

The patient surveys are the most effective feature as they have helped the practice gather many strong, positive reviews and boost our reputation.

Cons

Reaching customer service is often difficult and their communication feels weak sometimes it comes across as if I am bothering them when I need help.

“Simple software to navigate”

Pros

I really like how simple the software is to navigate.

Cons

Seems to me there could be more options available to the office/patient.

“Huge fans of the support team”

Pros

We're huge fans of their support team. Whenever we request an update or any change, they take care of it quickly and it gets completed in a timely manner.

Cons

honestly I cannot find anything negative to point out about it.

“Pretty easy setup and use”

Pros

The tool is pretty easy to set up and actually use the main features.

Cons

Sometimes resolving issues takes longer than I'd like and I often have to follow up with support to get things sorted.