Tebra Reviews

“Simple integration with single contact

Pros

I found the integration simple and whenever PatientPop assigned a single point of contact, it made implementing changes and keeping an eye on things much simpler for me.

Cons

In my experience, communication between PatientPop and our practice has been quite poor as responses are slow and I dislike that there's no consistent direct contact person. I often pass information to the support team, yet requested edits or changes to our website frequently remain unfinished.

“Increases visibility and new clients

Pros

We have seen Patient Pop increase our visibility and noticeably improve the number of new clients we receive. I find it easy to use and to track.

Cons

Adding another system to manage has been a challenge for our staff and it can make training and daily workflows harder.

“No problems and simple to use

Pros

I have experienced no problems with how the software runs. It's simple to use and move around.

Cons

Overall, I feel like everything in the software functions as it should, with no hiccups on my end.

“Outstanding rep and user-friendly

Pros

Our rep was outstanding and I personally find the software very user-friendly and easy to navigate.

Cons

I am disappointed we now have to go through support @patientpop rather than having a dedicated rep but I don't really have any other complaints about the software.

“easy to use with helpful tutorials

Pros

I have found it really easy to use and the tutorials have been incredibly helpful.

Cons

honestly I have no complaints as the entire program feels very hands-on.

“quick and smooth onboarding

Pros

For me, Kareo has been simple and quick to pick up. The onboarding team was fantastic too as they walked us through setting up the system and showed practical ways to maximize its features. I also like the broad selection of reports it offers. The homepage is particularly natural. it gives a clear snapshot of claims that require review, older outstanding claims and which patient statements need to be dispatched. That dashboard makes it easy to stay on top of our billing workflow without hunting for information.

Cons

We rely on Kareo to bill durable medical equipment claims and to post both insurance and patient payments. honestly I don't see any features or issues that need fixing the system does exactly what we require. For our specific uses, it works really well and I have no suggestions for improvements.

“User-friendly with outstanding support

Pros

The interface is very user-friendly and the customer support has been outstanding.

Cons

With one of my doctors, I keep running into a glitch whenever I am creating a new face. A pop-up flags Medicare or any insurer that includes Medicare in its name saying the insurance isn't valid. When I then verify eligibility in the tool, it shows the coverage is valid but the error still appears. This problem happens about 75% of the time.

“excellent solution for billing and scheduling

Pros

I have found Kareo to be an excellent solution as it handles scheduling, payment posting, charge entry and reviewing outstanding accounts receivable really well. Training staff on the system was simple and switching over from our old setup went off without a hitch.

Cons

My only real complaint is that bulk adjustments on a patient account are hard. for example, when referring a patient to collections you currently have to adjust each line item individually. I think this could be solved by adding a specific user permission so the administrator and perhaps one designated staff member could perform that bulk adjustment function to save considerable time.

“Incredibly easy and fast to use

Pros

it is incredibly easy to use, fast and the customer service is very helpful.

Cons

On the downside, what I need is a report with far fewer details like just the patient's name, DOS, total charge and total paid without showing each CPT line or every adjustment.

“Wastes significant time

Pros

I generally find the front-desk team appreciates how the system operates. Customer support will listen when I raise issues, though they don't actually have the power to change much. I also value the ability to verify patients' medications with pharmacies through the platform.

Cons

For me, the system feels clunky and inflexible and it wastes a significant amount of my team's time since we cannot edit or remove templates from their primary care building blocks. Customer service is friendly but when I request changes to make workflows more efficient they only mark the suggestions as 'submitted' and nothing ever gets implemented.

“easy to work with when solving problems

Pros

I find it easy to work with when I need help solving any problem.

Cons

Not being able to submit a patient's complete itemized billing frustrates me.

“Simple implementation and natural navigation

Pros

Our practice started using this platform for billing nearly two years ago. It was simple to implement and integrates smoothly with our EMR, Practice Fusion. As the person responsible for billing, I access this program every day. I find it highly practical, natural to navigate and it lets me retrieve all needed information quickly and efficiently.

Cons

The setup and integration went really smoothly for us. I do have a couple of feature requests I'd love to see added. First, it would be helpful to view the actual dates associated with a patient's unapplied balances so I don't have to open a settled DOS and click into 'Apply Payment' just to check the date for reference. Second, being able to add notes directly inside the insurance aging for each delinquent claim would be incredibly useful because when we pull up the aging report we could immediately tell whether a claim has already been worked on and what steps or progress have been made toward getting it paid. Beyond those two improvements, I genuinely adore this software.

“Simple scheduler and reliable billing

Pros

I have been using Kareo since 2012 and found it really simple. The scheduler is natural and simple to navigate. I also handle billing through the platform. I appreciate that it automatically generates the statements ready to send and even prepares secondary claims that Medicare occasionally fails to forward. Overall it's been a reliable, easy-to-use solution for scheduling and billing in my practice.

Cons

From my experience, patients have complained that the appointment reminder calls are hard to understand and often lack clear details about which doctor the appointment is with which can be confusing for them.

“Outstanding service and effective training

Pros

I have found the customer service to be outstanding and Kareo University really helped me learn how to use the software effectively.

Cons

For my part, I haven't used the program enough yet to point out any concrete drawbacks or real cons.

“easy to move around and keeps organized

Pros

Over the past year and a bit I have been using Kareo EHR and have found it very easy to move around. I like that it's tied into the Practice Management side for billing, accounting and reports which helps keep my work much more organized. It also links with the lab I use so lab results appear right in the patients' charts. The chart layout makes it simple to pull up whatever section I need to review such as history, accounting, demographics and so on. Applying payments is simple and the eRAs are simple to navigate and post payments

Cons

In my experience the practice software does have a few glitches that force us to call support to get things fixed. Setting up new insurance information takes more time than I'd prefer. every now and then we face duplicate billing which adds extra administrative issue.

“Simple to use but billing confusing

Pros

For me, the software is really simple to use and I didn't need a lot of training to get comfortable with it.

Cons

When I try to make billing adjustments, I find the process confusing and inconsistent.

“Billing side is absolutely terrible

Pros

I find the clinical interface pretty nice. Plus it is easy to move around, visually appealing and I like that it includes handy shortcuts and note templates, plus a useful scheduling tool.

Cons

the billing side is absolutely brutal. Before committing, I strongly suggest checking in with our billers because their reputation in the billing community is terrible. We hit numerous roadblocks that disrupted our revenue cycle and I wish we'd learned earlier. During setup we ran into inadequate customer support, then ongoing issues with their clearinghouse and we had no choice but to use it which led to months of rejections and denials. My billers were practically ready to quit because managing claims became such a headache. eventually we migrated to a different system and the billing problems disappeared almost overnight. Based on my experience, this software's billing functionality and customer service are seriously lacking. I cannot recommend moving forward without a frank conversation with your billing team first.

“User-friendly for adding and editing

Pros

I really like how user-friendly it is as I can easily add, edit and move information between sections without much fuss.

Cons

That said, I am frustrated that some of the reports I need simply aren't available and I cannot transfer data from one case to another.

“Natural and exceptionally simple to learn

Pros

what stands out most about Kareo to me is how natural it feels. I picked it up quickly and found it exceptionally simple to learn.

Cons

I find the refund workflow far too slow and confusing when dealing with insurance or patient refunds. to me, it should just be a simple debit to a credit entry within the adjustment field.

“easy setup and insurance connection

Pros

It's very easy to set up patients, manage billing and have the system connect with insurance companies.

Cons

I haven't used the medical records functionality or any of the extra services because they're outside our budget. For the features I do use, I am satisfied and don't have any complaints. The price didn't change last year, although there was about a 5% increase each year from 2013 through 2019. Were it not for having an office manager, I would likely opt in to add-ons like appointment reminders and electronic medical records. In comparison, Kareo seems to be more readily tailored to a medical practice than mine.