Tebra Reviews

“Not customizable and all about sales”

Pros

I had a website developed that turned out both beautiful and functional and it genuinely solved the problems I was facing in my practice.

Cons

honestly the system wasn't customizable. Their approach felt all about SALeS instead of genuine quality service. I picked another virtual server I really like but PP kept trying to push me back onto their platform. I hate integrated setups for exactly this reason as they leave me locked into one vendor for everything. I felt like I lost control and was at the company's mercy. Beyond pushing me toward THeIR services, they flat-out refused to tailor the system to work with my chosen virtual server. We cannot do that might as well be their slogan.

“Simple dashboard and clear explanations”

Pros

In my experience, the dashboard is simple to use and provides clear, user-friendly explanations and it connects with my EMR

Cons

However, getting it integrated with my EMR ended up taking longer than I expected.

“Simple setup but cookie-cutter results”

Pros

Setting things up was pretty simple. early on, the development team showed enthusiasm. My website was completed and uploaded within a reasonable timeframe.

Cons

Feels too cookie-cutter, my website looks just like everyone else's. SeO hasn't worked as I am still stuck on Google's fourth or fifth results page. Customer support is awkward and slow to reply. The setup feels overly bureaucratic, like dealing with a cable company. There wasn't a dedicated contact or advisor and once my site launched, there was just no follow-up.

“Packed with bonus features”

Pros

At our practice, we really like that this software comes packed with a lot of bonus features that other vendors would typically bill as add-ons. I am especially fond of the content team offerings in PatientPop as they handle social media, paid social campaigns and write blogs covering the topics we selected.

Cons

I really dislike that there isn't a single, dedicated person assigned to manage our account when we want changes or updates to our website instead we have to submit a support ticket and wait for whoever is available to respond to our issues. Having one primary point of contact for everything would simplify and speed up the whole process so much and reduce confusion.

“Useful seo and patient tracking”

Pros

Being able to track my patients and keep an eye on SeO has been really useful and I find the interface simple to use.

Cons

I am frustrated that the software won't let me set an existing appointment to 15 minutes, yet it forces new appointments to be 30 minutes long.

“Simple integration with single contact”

Pros

I found the integration simple and whenever PatientPop assigned a single point of contact, it made implementing changes and keeping an eye on things much simpler for me.

Cons

In my experience, communication between PatientPop and our practice has been quite poor as responses are slow and I dislike that there's no consistent direct contact person. I often pass information to the support team, yet requested edits or changes to our website frequently remain unfinished.

“Increases visibility and new clients”

Pros

We have seen Patient Pop increase our visibility and noticeably improve the number of new clients we receive. I find it easy to use and to track.

Cons

Adding another system to manage has been a challenge for our staff and it can make training and daily workflows harder.

“No problems and simple to use”

Pros

I have experienced no problems with how the software runs. It's simple to use and move around.

Cons

Overall, I feel like everything in the software functions as it should, with no hiccups on my end.

“Outstanding rep and user-friendly”

Pros

Our rep was outstanding and I personally find the software very user-friendly and easy to navigate.

Cons

I am disappointed we now have to go through support @patientpop rather than having a dedicated rep but I don't really have any other complaints about the software.

“easy to use with helpful tutorials”

Pros

I have found it really easy to use and the tutorials have been incredibly helpful.

Cons

honestly I have no complaints as the entire program feels very hands-on.

“quick and smooth onboarding”

Pros

For me, Kareo has been simple and quick to pick up. The onboarding team was fantastic too as they walked us through setting up the system and showed practical ways to maximize its features. I also like the broad selection of reports it offers. The homepage is particularly natural. it gives a clear snapshot of claims that require review, older outstanding claims and which patient statements need to be dispatched. That dashboard makes it easy to stay on top of our billing workflow without hunting for information.

Cons

We rely on Kareo to bill durable medical equipment claims and to post both insurance and patient payments. honestly I don't see any features or issues that need fixing the system does exactly what we require. For our specific uses, it works really well and I have no suggestions for improvements.

“User-friendly with outstanding support”

Pros

The interface is very user-friendly and the customer support has been outstanding.

Cons

With one of my doctors, I keep running into a glitch whenever I am creating a new face. A pop-up flags Medicare or any insurer that includes Medicare in its name saying the insurance isn't valid. When I then verify eligibility in the tool, it shows the coverage is valid but the error still appears. This problem happens about 75% of the time.

“excellent solution for billing and scheduling”

Pros

I have found Kareo to be an excellent solution as it handles scheduling, payment posting, charge entry and reviewing outstanding accounts receivable really well. Training staff on the system was simple and switching over from our old setup went off without a hitch.

Cons

My only real complaint is that bulk adjustments on a patient account are hard. for example, when referring a patient to collections you currently have to adjust each line item individually. I think this could be solved by adding a specific user permission so the administrator and perhaps one designated staff member could perform that bulk adjustment function to save considerable time.

“Incredibly easy and fast to use”

Pros

it is incredibly easy to use, fast and the customer service is very helpful.

Cons

On the downside, what I need is a report with far fewer details like just the patient's name, DOS, total charge and total paid without showing each CPT line or every adjustment.

“Wastes significant time”

Pros

I generally find the front-desk team appreciates how the system operates. Customer support will listen when I raise issues, though they don't actually have the power to change much. I also value the ability to verify patients' medications with pharmacies through the platform.

Cons

For me, the system feels clunky and inflexible and it wastes a significant amount of my team's time since we cannot edit or remove templates from their primary care building blocks. Customer service is friendly but when I request changes to make workflows more efficient they only mark the suggestions as 'submitted' and nothing ever gets implemented.

“easy to work with when solving problems”

Pros

I find it easy to work with when I need help solving any problem.

Cons

Not being able to submit a patient's complete itemized billing frustrates me.

“Simple implementation and natural navigation”

Pros

Our practice started using this platform for billing nearly two years ago. It was simple to implement and integrates smoothly with our EMR, Practice Fusion. As the person responsible for billing, I access this program every day. I find it highly practical, natural to navigate and it lets me retrieve all needed information quickly and efficiently.

Cons

The setup and integration went really smoothly for us. I do have a couple of feature requests I'd love to see added. First, it would be helpful to view the actual dates associated with a patient's unapplied balances so I don't have to open a settled DOS and click into 'Apply Payment' just to check the date for reference. Second, being able to add notes directly inside the insurance aging for each delinquent claim would be incredibly useful because when we pull up the aging report we could immediately tell whether a claim has already been worked on and what steps or progress have been made toward getting it paid. Beyond those two improvements, I genuinely adore this software.

“Simple scheduler and reliable billing”

Pros

I have been using Kareo since 2012 and found it really simple. The scheduler is natural and simple to navigate. I also handle billing through the platform. I appreciate that it automatically generates the statements ready to send and even prepares secondary claims that Medicare occasionally fails to forward. Overall it's been a reliable, easy-to-use solution for scheduling and billing in my practice.

Cons

From my experience, patients have complained that the appointment reminder calls are hard to understand and often lack clear details about which doctor the appointment is with which can be confusing for them.

“Outstanding service and effective training”

Pros

I have found the customer service to be outstanding and Kareo University really helped me learn how to use the software effectively.

Cons

For my part, I haven't used the program enough yet to point out any concrete drawbacks or real cons.

“easy to move around and keeps organized”

Pros

Over the past year and a bit I have been using Kareo EHR and have found it very easy to move around. I like that it's tied into the Practice Management side for billing, accounting and reports which helps keep my work much more organized. It also links with the lab I use so lab results appear right in the patients' charts. The chart layout makes it simple to pull up whatever section I need to review such as history, accounting, demographics and so on. Applying payments is simple and the eRAs are simple to navigate and post payments

Cons

In my experience the practice software does have a few glitches that force us to call support to get things fixed. Setting up new insurance information takes more time than I'd prefer. every now and then we face duplicate billing which adds extra administrative issue.