Tebra Reviews

“Simple to use but billing confusing”

Pros

For me, the software is really simple to use and I didn't need a lot of training to get comfortable with it.

Cons

When I try to make billing adjustments, I find the process confusing and inconsistent.

“Billing side is absolutely terrible”

Pros

I find the clinical interface pretty nice. Plus it is easy to move around, visually appealing and I like that it includes handy shortcuts and note templates, plus a useful scheduling tool.

Cons

the billing side is absolutely brutal. Before committing, I strongly suggest checking in with our billers because their reputation in the billing community is terrible. We hit numerous roadblocks that disrupted our revenue cycle and I wish we'd learned earlier. During setup we ran into inadequate customer support, then ongoing issues with their clearinghouse and we had no choice but to use it which led to months of rejections and denials. My billers were practically ready to quit because managing claims became such a headache. eventually we migrated to a different system and the billing problems disappeared almost overnight. Based on my experience, this software's billing functionality and customer service are seriously lacking. I cannot recommend moving forward without a frank conversation with your billing team first.

“User-friendly for adding and editing”

Pros

I really like how user-friendly it is as I can easily add, edit and move information between sections without much fuss.

Cons

That said, I am frustrated that some of the reports I need simply aren't available and I cannot transfer data from one case to another.

“Natural and exceptionally simple to learn”

Pros

what stands out most about Kareo to me is how natural it feels. I picked it up quickly and found it exceptionally simple to learn.

Cons

I find the refund workflow far too slow and confusing when dealing with insurance or patient refunds. to me, it should just be a simple debit to a credit entry within the adjustment field.

“easy setup and insurance connection”

Pros

It's very easy to set up patients, manage billing and have the system connect with insurance companies.

Cons

I haven't used the medical records functionality or any of the extra services because they're outside our budget. For the features I do use, I am satisfied and don't have any complaints. The price didn't change last year, although there was about a 5% increase each year from 2013 through 2019. Were it not for having an office manager, I would likely opt in to add-ons like appointment reminders and electronic medical records. In comparison, Kareo seems to be more readily tailored to a medical practice than mine.

“Promising features makes it special”

Pros

There are a lot of promising features that make tasks easier but I found it takes quite a long time to learn everything.

Cons

I found the support options to be pretty weak and it was difficult to get everything set up at first.

“User-friendly and pay for what we use”

Pros

I find the software very user friendly and I like all the features available that I only pay for if I actually use them. As a small business, we are constantly trying to boost efficiency and cut costs so this helps us do both.

Cons

My biggest frustration is with eRA posting. It feels like that part hasn't changed since we started over ten years ago and if it has, nobody told me. Right now I am forced to handle each date of service one by one instead of being able to review and auto-post them. I'd even be open to configuring default choices to speed up posting. I also wish there were a help tool for rejection error messages that would suggest likely causes and fixes because the current error wording is often really cryptic.

“excellent for patient connection”

Pros

For me, it's an excellent method to connect with patients, tidy up outdated sites and improve reviews.

Cons

I find the price a bit tough to justify, although the outcomes really do prove their value. My experience rep's calls feel more like upsell attempts to push extra features which seems misleading to me. That rep should focus solely on how the software is working for my practice and having a separate sales rep would actually be useful.

“Listens to our suggestions and refines”

Pros

We have noticed that whenever we offer suggestions and corrections, the team listens, thoughtfully evaluates them and uses that feedback to expand and refine the platform. They're really open and receptive to ideas about what works for our practice.

Cons

It's a bit slower than our former desktop program since it's cloud-based but that's the trade-off we expected and wanted in order to manage all three of our practices.

“Overpromised and underdelivered website”

Pros

honestly there isn't much I can praise here. I do appreciate the call tracking feature, though that's pretty standard. I have had similar tracking in other services I have used and what bothers me is that when a lead comes through a phone call, I cannot add notes to it.

Cons

I don't even know where to begin. I was told one thing and they OVeRPROMISeD and then UNDeRDeLIVeReD. The website development felt like a basic DIY builder like more plug-and-play than professional. The people I spoke with often seemed unfamiliar with even the simplest website concepts and just passed messages along which made the whole process awful. In the end I ended up building more than 90% of my site myself because PatientPop couldn't get it right. I paid in August and my site still isn't finished. Worse, within two weeks of PatientPop going live I lost my top organic search rankings. I have been in business six years and used to dominate SeO in my market before PatientPop so this was a huge setback.

“Fantastic and user-friendly interface”

Pros

The interface is fantastic and really user friendly. They included video tutorials that helped me learn the system and I was assigned a success coach who supported me throughout the onboarding.

Cons

I thought the fees for transferring data were way too high they wanted us to pay at least $1,200 just to move our demographic records.

“Smooth integration and excellent turnaround”

Pros

What I appreciate most is how smoothly Kareo integrates with my EHR system. typically I get a response within 24 to 48 hours after claims are submitted to the insurer. When there's an issue with an ICD-10 code I have entered, Kareo alerts me before I finalize and send the claim. On the rare occasions a claim is rejected or denied, Kareo provides a clear, specific explanation for the reason so that I can correct the issue quickly. The turnaround times are excellent and Kareo also gives me clear insight into how I am doing with patient collections which has helped my practice greatly.

Cons

It took a couple of weeks for Kareo to fully integrate with our business processes and run smoothly but I could always reach the support I needed.

“Bait and switch with terrible support”

Pros

The pricing is the only aspect I genuinely liked about it. their pitch was excellent and it really fooled my team.

Cons

I found it to be a bait and switch as overall it's hard to use, doesn't save any of my templates, the billing system drove my staff up the wall and the customer support was terrible.

“Lacking support and no flexibility”

Pros

Overall, my initial experience getting started felt positive. the platform appeared fairly comprehensive with a lot of features and while the staff were friendly, it was obvious they were stretched thin.

Cons

I found the customer support to be very lacking and the system offers almost no flexibility when it comes to the calendar or website layout.

“Attractive pricing but impossible integration”

Pros

I find the pricing really attractive for startups that are trying to cut costs.

Cons

For me, plugging this into other platforms has been a real struggle and sometimes flat-out impossible.

“Well thought-out and impresses”

Pros

At my clinic we have recently switched over to Kareo and I am genuinely impressed. It's a well thought-out program that elevates the overall user experience. It doesn't feel overly difficult to navigate as long as you take advantage of the free training that comes with it. It usually takes a few sessions for everything to make sense but once you work through those lessons the different pieces start to fall into place.

Cons

I am frustrated by the strict time limit imposed on the training. For example, the moment you activate your account the clock starts and you generally only have about sixty days maybe even fewer to finish the training. That might seem like plenty but when you're working full time in a clinic it can easily feel insufficient. I'd much prefer the training to be available indefinitely so I can complete it on my own schedule, or at the very least allow the system administrator to set a deadline when necessary instead of enforcing a forced expiration.

“Provides no real advantages”

Pros

From my experience, this EHR provides no real advantages when compared to other similar systems.

Cons

I have come to believe this company hasn't prioritized clinical practice. To me it looks like a long-established billing business that tacked on an EHR mainly to increase revenue from clinicians. I cannot reliably place medication orders as the platform fails repeatedly. There are frequent breakdowns, whether it's standard electronic prescribing, e-prescribing for controlled substances, or sometimes both at once. Meaningful customer support is essentially nonexistent. I have seen physicians, even the clinic owner, struggle to explain basic problems to the IT team. Instead, no matter who I am or what role I hold, I am forced to call customer support and spend an excessive amount of my time only to speak with a low-level phone agent who says they'll 'escalate' the problem to IT. That promise rarely leads to any follow-up or accountability. Issues go unresolved and nothing gets fixed or addressed in a timely way. I cannot get hold of anyone who actually has the ability to take action and solve the problem.

“Looks good but templates are all same”

Pros

I like how the website looks but now that I have seen other users who have gone with this company, it feels like all the templates are the same and lack any real individuality

Cons

I am frustrated that it doesn't integrate well support is terrible, taking 10-11 business days to do anything and then they bill you an arm and a leg to fix the features that don't work

“excellent and personable customer support”

Pros

I have found their customer support to be excellent whenever I have questions or need help sorting out specific problems. The team is personable and stays with me until the issue is resolved. The platform is fairly user-friendly overall. There are a few minor things I'd like to see changed but they're manageable and I already sent them my suggested improvements.

Cons

One thing I'd like to change is the ability to reopen schedule days that have been blocked by a template right now I can still put patients on those dates but it would be much nicer if the day itself showed as 'open'. I also wish there was a reminders tab or a simple FYI feature to flag tasks I need to complete and it would be helpful to get alerts when new faxes arrive in the documents area.

“ease of use and friendly service”

Pros

For me, the ease of use and the friendly customer service really make a difference and the price is very reasonable. I picked up Kareo quickly and found it simple to learn.

Cons

I wish they offered customer service 24/7 so I could get help whenever I need it.