“Pretty easy with outstanding support”

Pros

The platform is rpretty easy to use. Plus I have gotten outstanding customer support.

Cons

I really have been pleased with nearly all of the assets.

“excellent seo but inadequate support”

Pros

I thought the SeO and social media posting were excellent and the website looked very good.

Cons

Unfortunately, their customer support was inadequate when I asked for website changes they were frequently communicated incorrectly and I disliked not having a single consistent point of contact to rely on.

“Valuable patient feedback insights”

Pros

I find receiving patient feedback provides really valuable insights.

Cons

Right now I honestly cannot think of any issues as it has been an excellent product for me.

“Patients can book appointments online”

Pros

What I appreciate is that patients can book their appointments online.

Cons

honestly I cannot think of any problems if anything, my only complaint is not being able to save my password which is a bit inconvenient.

“Reviews get notified automatically”

Pros

love how reviews get notified automatically.

Cons

I find that some of the automatic replies to patients' reviews are confusing and don't make sense.

“Simple and delivers results”

Pros

Using it has been simple and its marketing really delivers results. I have certainly seen my practice grow since I started using this system.

Cons

I'd prefer more options to customize the platform to my needs.

“Fairly easy to integrate”

Pros

It is fairly easy to integrate with EHR and monitor statistics

Cons

For smaller businesses, I'd prefer if some features were offered in cheaper pricing tiers to make the platform more accessible overall

“Option to send patient surveys”

Pros

I really like having the option to send surveys directly to our patients.

Cons

Currently, we aren't using the scheduling system at this time.

“Helps generate more online reviews”

Pros

For me, Patient Pop's main benefit is helping generate more Google patient reviews online.

Cons

Customer care and follow-up are almost non-existent from my experience. After they enroll you in their platform, I feel like I am left on autopilot with very little ongoing support to confirm everything is functioning correctly or to advise on improving our patient management features. I have no clear idea if there are problems with my website, nor whether my SeO performance is strong or lacking. I would also love the ability to text patients at appointment confirmation because they often provide information about upcoming visits that we never receive and timely appointment notifications too.

“Wonderful website design and maintenance”

Pros

This company has been wonderful in helping me design and maintain my website.

Cons

I have no complaints whatsoever I am completely happy with the service.

“Good website but ranking falls short”

Pros

The website looks good and it's been effective at boosting the number of online reviews we're receiving.

Cons

We were told the page ranking would be a lot higher by now, yet it still hasn't reached those expectations.

“Pulls performance metrics easily”

Pros

I really like that I can pull every one of my performance metrics right from the back office dashboard.

Cons

What I dislike most is that their software doesn't integrate with my EHR system which creates extra manual work and disrupts workflows. I am also frustrated that all technical support is handled by email there are times I just want to talk to a real person so I can fully explain the issue and get faster, clearer help.

“Really easy to use overall”

Pros

It is really easy to use overall. Plus publishing blog posts is also not a problem as it hardly take any time.

Cons

There's not a lot I dislike about the platform however, I would change how simple it is to reach customer support by phone, since it's currently not very accessible.

“Budget-friendly for getting started”

Pros

For someone just getting started who isn't bringing in a lot of extra money for expensive tools, this feels like a budget-friendly choice. I find most of the documentation easy to follow and the SALT notes along with SALT superbills are particularly useful for my workflow.

Cons

I have noticed the calendar only lets me book clients so it's too limited to serve as my full work calendar. On my Mac, the billing and documentation feel a bit clunky and I don't understand why those pieces aren't more smoothly integrated.

“easy listing but no real benefit”

Pros

One thing I really like is how easy it was to enter my details and get listed on their platform. Overall I found the interface tidy and very simple to use.

Cons

To my disappointment, Kareo never proved useful for my work as a practitioner. I completed my profile and entered all my details, yet from what I could see it provided no real benefit.

“Wide range of features and reports”

Pros

I appreciate that the software offers a wide range of features and I can generate numerous types of reports to extract whatever data I need whenever I want.

Cons

At first I had to watch a set of tutorial videos and even complete tests before I could access different parts of Kareo. In one case when I needed guidance on posting payments, I was only offered a single complimentary live training session. And if I wanted more instruction beyond that, I discovered I had to pay extra. On a day to day level I get annoyed performing routine tasks because the software offers so many routes to reach the same screen but none follow the path I'd expect. I really think the interface could be alignd and made much more user friendly. Additionally whenever I ask for help about a specific issue, I am often redirected to a generic video tutorial that doesn't directly address my unique situation which leaves me still searching for the right solution.

“Simple and clean navigation”

Pros

The tool is really simple to use and navigate. The primary portal page has a clean yet amazing look and feel that makes navigation simple. It's not built like a cutting-edge technical platform but I believe that's deliberate so everyone can use it without trouble.

Cons

When we first set it up, the onboarding process felt very segmented, with different teams and people responsible for specific parts of the job. That approach made things efficient and fast overall but it also led to a few hiccups like some teams seemed unaware of what others had completed or had trouble coordinating with one another. Once I raised the issue, the team lead stepped in and handled it appropriately.

“Great platform but dropping the ball”

Pros

I used to think it was great but I am no longer so happy. I feel like they have dropped the ball.

Cons

These days I am seeing not enough reviews getting through which doesn't make sense to me.

“Smooth connections from design to reviews”

Pros

I am a fan of how smoothly everything connects from designing and hosting the website to scheduling patients, capturing their information and then pulling in patient reviews.

Cons

Lately, when an issue comes up, I have found it difficult to get timely, responsive and effective problem-solving from the tech support team so fixes can feel slow and frustrating.

“More appointment requests online”

Pros

I have definitely seen an uptick in the number of appointment requests we have been receiving online since we started using it.

Cons

We constantly have trouble getting help from their customer service it's really difficult to get in touch with anyone when we need support.