Tebra Reviews

“Switch was a difficult with no training”

Pros

I liked the web-based scheduling and being able to switch over after just a few days but honestly that switch was a sham because there wasn't any real training.

Cons

There was no automatic fax capability, the support was extremely weak and I often got replies telling me to watch a video or read below it feels like they're squeezing every possible penny.

“Pretty simple with outstanding support”

Pros

I find Kareo pretty simple to use even if I am not tech-savvy. Their customer support is outstanding, consistently patient and incredibly helpful every single time too.

Cons

At first I felt misled by the so-called success coach. He seemed determined to rush through everything to meet his deadlines, breezing through the material at lightning pace and getting visibly irritated when I asked questions. Fortunately the customer service team could not have been more different. They actually helped me get headed in the right direction. The Kareo software itself is easy to use and the initial snags I experienced were handled by the support staff. early on I called often and each time I was met with a great deal of patience. Now that I have a better grasp, navigating Kareo is much simpler and customer service taught me useful troubleshooting tips so that most of the time I can fix problems myself without needing to call right away.

“Really grateful for our success coach”

Pros

I am really grateful that we have a success coach to help guide us through the system. This person checks in with me regularly to see whether I have questions and will arrange virtual time to walk through the platform and answer anything I am unsure about. Beyond that, there are several ways to get help if you ever need it, for example the Kareo help desk, Kareo University resources and live virtual tours are all available. I also appreciate that the team can push information out and even help with marketing for you which takes a lot off my plate.

Cons

I cannot really point to anything I dislike as overall the system is pretty easy to use. Plus my success coach has been fantastic, though at first it was somewhat hard to get appointments scheduled with him. We worked out a plan, however and that issue has been resolved.

“easy charts but details don't flow”

Pros

For me, the patient's chart is incredibly easy to use and that makes managing records much simpler and I really appreciate being able to access the EHR/webpage from anywhere. Overall it's wonderful!

Cons

I get frustrated because the details patients enter online don't flow into their charts smoothly and I have seen the system crash several times when they attempt to submit their intake paperwork which causes extra work.

“Visually appealing and simple features”

Pros

I have found Kareo visually appealing and it's simple to locate the most important features such as patient demographics, note-writing tools and ways to communicate with staff and patients.

Cons

The medical notes could use the same visual polish as the rest of the platform because right now they feel rather templated and impersonal. I want the notes to flow more like natural sentences instead of disjointed fragments or shorthand and I'd also appreciate a dedicated nursing notes section to capture more specific nursing observations.

“Support always available to help”

Pros

From my experience, the customer support team is always available to help when I have questions. they really know their way around the system and most of the time my issues are resolved on the first call.

Cons

I have no complaints, I am happy and delighted with the service.

“Learn on demand and simple for staff”

Pros

For our team, I like being able to learn on demand through Kareo University and how simple it is for our staff. We really like the automated reminders and the option to send messages directly from the platform.

Cons

I am not very happy with how Kareo determines the month-end numbers. When payments are collected during a month and actually posted to our bank, the monthly report's closing figures should exactly match what appears on my bank statement.

“Quick navigation with minimal onboarding”

Pros

In my experience, the platform is built so staff can get around quickly with minimal onboarding required. The browser-based version lets us access it anywhere while still offering comprehensive, powerful features.

Cons

We noticed the reports area could be adopted more fully across our team if we had extra training, even though it's laid out clearly. We needed some specific reports that were difficult to locate but our onboarding coach showed us where to find those resources.

“Simple design and telehealth integration”

Pros

I really like how simple Kareo's design and layout are. they make my daily tasks much quicker and less burdensome. I am also enjoying the recently added telehealth integration as it is clear, easy to use and that kind of simplicity is invaluable in healthcare settings.

Cons

Occasionally Kareo becomes slow or lags and I suspect that's because it's handling lots of updates and a high number of users regardless, those performance hiccups interrupt my workflow when the system isn't running smoothly.

“Nothing notable and lacking support”

Pros

Lately I haven't seen anything notable. to me it feels like just billing software built around the Kareo library.

Cons

My biggest issues are their customer support and electronic prescribing. The hours for support are limited and the support team's knowledge feels lacking. I often face long hold times when trying to reach them and the usual response is that their technical team is working on it. They rarely call me back which is really frustrating.

“Very easy setup and simple use”

Pros

Personally I find the Kareo product very easy to use as setting it up was pretty simple and did not take much time.

Cons

In our practice, there are a few specific data fields we want that aren't available and we could also use more advanced reporting options to better suit our needs.

“Valuable customizable reporting tools”

Pros

We have found the reporting tools and the ability to customize reports to be the single most valuable aspect for our team. Because of that, we're able to present clients with a much clearer picture of their practice's financial well-being. The contract management and analytical reports let us offer more informed recommendations and dig into incoming data so providers and practice managers can actually track how claims are being handled and precisely where the revenue is coming from and where it's going.

Cons

I have had a terrible time with eRA enrollment - it felt like the process was never properly explained and it turned out to be far more time-consuming and hands-on than we expected. Support has been hit-or-miss in some cases the reps were extremely helpful but in others they seemed out of touch and couldn't get issues fully resolved which has been frustrating and slowed us down.

“Real-time eligibility and automatic claims”

Pros

There are a lot of things I really like about Kareo. the real-time eligibility checks and the option to send claims automatically with electronic attachments are what I rely on most in my day-to-day practice.

Cons

Occasionally I find that getting problems resolved in the system takes longer than expected and I often have to wait a while before an issue is fixed.

“Friendly and easy to deal with”

Pros

even though many people who work here at emporia Medical Associates say it's not very welcoming, I personally think it's friendly and easy to deal with.

Cons

When an eRA and/or eFT fails to show up even though I can see it should be there, I call and the response is always that I must call back in five days. After that five-day window I usually end up waiting even longer which really frustrates me. On top of that, system updates sometimes create major glitches that disrupt my work, although those problems are typically resolved within a day. I also dislike that the platform won't link or combine accounts. In my community most families consist of six or fewer people, yet this system forces each person to be treated as a separate account which patients here don't understand or accept because they prefer a single household bill mailed to their residence.

“Valuable success coach and service”

Pros

Having a success coach was really valuable to me and I received genuinely helpful customer service.

Cons

I found the price a bit steep for me and I wished it had been cheaper.

“User-friendly and great for training”

Pros

I have been with Kareo for more than four years. Setting up inventory per insurance carrier was simple. The automatic posting feature is something I really appreciate. Because the software is so user-friendly, it makes training new billing staff simple for me as an owner. Another favorite is the unpaid insurance claim report which helps my team efficiently manage accounts receivable effectively

Cons

honestly I cannot think of any complaints about Kareo Software it meets all of my billing needs.

“Patients can book appointments online”

Pros

I love that patients can book appointments online and I also appreciate that we can send follow-up surveys to patients after their visit so I can catch any issues early and address them before they post reviews on Google or elsewhere.

Cons

Overall, we're satisfied with everything and the integration into our systems was completely simple.

“Simple setup and excellent reporting”

Pros

I am impressed by how simple the setup is, the overall ease of use, the core functionality and the quality of reporting.

Cons

What frustrates me is that historical payment records aren't preserved and can change over time.

“nothing remarkable about it”

Pros

For me, it worked okay. To be honest nothing about this software really stood out as remarkable.

Cons

I thought their customer service was pretty poor at best and their communication was awful.

“Terrific and extremely helpful support”

Pros

I have relied on Kareo for the last eight years and the support team has been terrific and extremely helpful. they really know the system inside out and almost always resolve issues during a single phone call.

Cons

One feature I'd really like is the ability to have our company's name show up on specific reports I have been asking for this enhancement for quite some time now and I am still waiting for it to be implemented.