Tebra Reviews

“Interactive and well-labeled navigation”

Pros

It was super easy to get around after starting Tebra! I thought it was really helpful that everything is labeled so well.

Cons

I'd really like it if they added a way to see which staff member scheduled what appointment. Also getting some kind of confirmation when a referral fax actually goes through would be a huge help.

“comprehensive but needs faster support”

Pros

It's comprehensive and does exactly what it says it will do.

Cons

I wish the response time was faster when I have an urgent question that needs an immediate answer.

“committed support team”

Pros

For our practice, Tebra's cloud access is a huge plus as it lets our team securely log in from anywhere which is vital for a modern clinic. I also want to call out a few customer support reps who stepped up and fixed serious billing problems for us, their commitment genuinely made a big difference.

Cons

I have experienced inconsistent, often frustrating onboarding and credentialing. We saw big hits to our revenue cycle when taxonomy codes were missing and enrollments dragged out. Cross-department communication frequently feels unclear and lacks ownership and it is rare to get written guides or follow-up documentation. Those shortfalls cause needless stress and increase operational risk.

“Didn't like it as a physician”

Pros

Software was decent as a free platform in the past. Then, became increasingly more expensive over time when they started charging, which was expected. Now has become ridiculously expensive. Much better solutions out there for much less.

Cons

Since being purchased by Tebra, their management has a consistently increased costs and decreased their service level. Costs have now gone so high that we have to leave. They are now charging far more than other way better services like ECW or Meditab, that have way more functionality for each specialty. Plus, approximately once a month Tebra fails to send our claims to the clearinghouse, which takes us a month or two to realized resulting in late payment or non-payment. Costing us thousands of dollars.

“my go to tool!”

Pros

I appreciate how I can find my way through the it so easily! I've never had a single problem with it since I started using it.

Cons

There's honestly nothing I dislike! I guess if I had to pick one thing, it's just the way the Notes section is laid out. It's a little clunky but that's really my only tiny complaint.

“Great value for a small business”

Pros

I like that we can use this tool without any issue especially for charting notes and scheduling telehealth patients. For our small business, it's a great value for the money.

Cons

Sometimes after a system update, there are little hiccups or things slow down for a bit. It's usually not a big deal though and they fix it quickly.

“an affordable solution”

Pros

It is affordable, has excellent customer service and is easy to use. It keeps patient records HIPAA-compliant, streamlines patient management and has an excellent interface. All my notes are in one place and easy to access and the scheduling calendar is simple to use. I definitely recommend Tebra.

Cons

Don't have any issues with it right now. The customer service has been great for me. Whenever I need help, I can still just reach out to my onboarding specialist.

“Fast note-taking, slow printing”

Pros

I love the ability to create text shortcuts and write notes super fast. We all know how important it is to create a SOAP note that's both quick and thorough.

Cons

I really need to be able to print a range of notes from one date to another. Right now, it only lets me print the 10 most recent ones, so I have to print every single note one by one which is a pain.

“top-Tier Company, A+ Team”

Pros

It's amazingly easy to use. And the team from onboarding to sales to anyone I've talked to, responds quickly and really knows their stuff.

Cons

Honestly there's not much to dislike. I've been trying to think of something but I really can't name one thing that I've liked the least during my time using Tebra.

“A complex but capable platform”

Pros

The platform seems very capable and well-organized. The trainings are easy to find and really informative. My trainer, Yoo is super reliable and helpful!

Cons

Can't think of any real cons. As much as I try to find something wrong, I am coming up empty! It's just me running my own LLC so I'm handling all the roles myself and it's working out well.

“Affordable with outstanding support”

Pros

Tebra has been surprisingly affordable and I find the customer support outstanding. Also it is easy to use and I like that patient records are HIPAA-compliant. Managing patients feels is not a problem too, the interface looks great and all of my notes are centralized and simple to pull up. Scheduling and the calendar are also easy to use so I highly recommend this tool.

Cons

Well I have not run into any real problems with it at this point. Their customer service has been excellent and whenever something comes up I still contact the onboarding specialist who helped me get started.

“great tool”

Pros

Tebra's interface is very user friendly so scheduling appointments, managing billing and keeping up with patient communication feels effortless and because the clinical and administrative tools are combined in a single platform, our teams workflow has become noticeably smoother. Their support staff is also responsive and usually sorts out issues promptly.

Cons

Sometimes I notice the system slows down during peak usage and those occasional lags can disrupt my workflow. On top of that a few customization options for reports and documentation feel limited and could use more flexibility and improvements.

“User-friendly and cost-effective”

Pros

the interface is user-friendly and Surescripts works well. The software is cost-effective too and SOAP notes are simple and easy to learn.

Cons

Personally so far there is nothing I dislike about this tool. In short I do not have a single complaint to share whatsoever right now.

“The worst software/company all arpund”

Pros

The promise that it could provide all Around support and customization

Cons

Interface, billing (patient billing impossible to set up) very expensive. Staff not helpful. Entrapment into contracts that you cannot get out of. Not ability to built custom H&P. Do not use them. You will regret it

“easy access to expert help”

Pros

I love the easy access to customer service anytime! Our practice uses the scheduling and billing platforms and they can even handle the most technical billing questions.

Cons

On the mobile app, there's no way for my front desk staff to print a simple, easy-to-read itemized statement for a patient who has had multiple procedures go through insurance. That's a feature we're really missing.

“clear layout with one quirk”

Pros

Definitely prefer Tebra over the other EMR system we use. It's very easy. I love the free typing, which is great. It's easy to see my schedule because it's clearly outlined. I also love being able to pull up my old notes to review while I'm typing new ones. It's so easy and the layout is very clear to follow.

Cons

It bugs me that when I first open my dashboard, it never shows the current day. I always have to click the "go to today" button to get it to show the right date.

“gets the job done but overpriced”

Pros

It gets the job done but it's just like every other EHR out there. Once my contract is up, I'm switching to another one to keep my overhead costs lower.

Cons

The cost is a big issue for me. You're already one of the most expensive EHRs out there and you keep increasing the price. You even charge extra for simple things that should be free like an AI assistant.

“Excellent service from the very start”

Pros

The service is excellent and the training with my current coach,he has been very good. The salesperson was also great.

Cons

There's nothing in particular that I dislike. Actually I like it very much! I haven't had any negative experiences so far although I am still at the beginning of using it.

“great deal with a few wishes”

Pros

I really liked having a one-on-one onboarding coach assigned to me, plus the online classes to help learn the software. Tebra University and the support center are always there if I need them. Getting integrated E-labs and a robust package for one fee is a great deal.

Cons

I wish the calendar could sync with my Google Calendar. Also for a psychiatry practice, there just aren't enough standard screening tools included.

“Incredible service! 100% recommend”

Pros

Hands down, the customer service is unmatched! I'm routinely impressed by how well-trained and competent every single representative I've talked to has been.

Cons

I don't have any complaints to report so far. I am really confident that whenever I call Tebra for help, they'll have my problem solved by the time I hang up the phone.