Tebra Reviews

“excellent and clear customer service”

Pros

Customer service here has been excellent. I have never had a negative interaction with anyone who assisted me and what I like is that when a rep asks questions they take the time to explain the reason behind each inquiry so everything feels clear.

Cons

I honestly cannot think of anything I dislike about their support. It is rare for us to speak with someone who has likely been on the phone all day helping others but still, every time they respond with the same kindness and professionalism every time we talk.

“honest and fair, but a budget stretch”

Pros

They're honest, fair and efficient. It's been very pleasant to work with them and I would definitely recommend them to my peers.

Cons

Even though the pricing is fair, my budget is very tight so the money is an issue for me. I will say, they were helpful and broke down the fee over a 6-month period for me.

“Love the features!”

Pros

Thank you Tebra :) this is a dream come true. It really feels like a dream come true! Hopefully this is the beginning of great things for us.

Cons

It doesn't automatically show the patient's age. You have to remember to type it in manually to keep the records accurate. Just a heads-up!

“the worst customer service experience”

Pros

I wouldn't really know yet. It's been three months, I've been paying the full monthly charge and I am still in my training period.

Cons

This is the worst customer service I have ever experienced in my life. We're still waiting for our training. We've called, emailed, tried everything and gotten nothing. One morning we even cancelled patient appointments waiting for a Zoom call that never happened. Two weeks later, the support person apologized and said she had the wrong date on her calendar. We're switching to another company.

“Quick and easy to use”

Pros

The ease of use is the best part. I find the system is quick and meets all our needs. I just wish I could scan lab results directly into the lab tab instead of the documents section, since we don't have the interfaces.

Cons

I don't have any real complaints but I would like a way to permanently delete the profiles of users who no longer work at our clinic, so they're completely removed from our active list.

“problematic for coding”

Pros

Customer care is attentive but getting things done often involves a lot of run-around. Sometimes though, you find someone who helps you right away.

Cons

It's really problematic to find codes. Once you're done with coding, you can't go back to make addendums or changes. It's taken me a year just to get LabCorp set up. The system can't incorporate COLOGUARD tests and it can't connect to my imaging account (AKUMIN) so I can review test results in Tebra.

“smooth and easy onboarding”

Pros

It is easy to use and the onboarding process has been smooth. Any time I've had questions, I've been able to get someone on the phone easily to help guide me.

Cons

I haven't had any issues so far. I'm still pretty new to the program but I don't have anything negative to say about it right now.

“proven to be a game changer for us”

Pros

I am really impressed by how user friendly the software feels. From handling payments to seamless integration with my website, it is a genuine game changer. So I am excited to keep using it.

Cons

The system feels fairly complex to use. It comes with a steep learning curve and needs a significant amount of time to setup which becomes tricky when I am trying to run my business and integrate everything at the same time.

“Love the mix of learning options”

Pros

What I really love about Tebra University is the mix of self-guided modules and live instruction. As having both options helped me make the most of my learning experience.

Cons

It would be great if I could have an agent come onsite for training as well. additionally I feel like some features could be refined in certain areas to feel more user-friendly within our practice.

“offers great support!”

Pros

Tebra software is really easy to use and whenever I need help, support is always there. That makes it simple for me to get things done without stress.

Cons

I am not too happy with the reports available and it would be great if the credit card process was smoother or if the pricing was more competitive with WebPT.

“really good service”

Pros

Managing everything is simple and the customer service is excellent as they were quick to answer all my queries.

Cons

At first I found it a bit tricky to install the app on my Mac.

“Incredibly helpful despite hold times”

Pros

I like that the customer service is incredibly helpful and absolutely amazing.

Cons

My experience included very long hold times and agents would sometimes forget about me.

“easy electronic claims submission”

Pros

The thing I like the most is that I can submit electronic claims and get eOBs back easily.

Cons

Sometimes the interface feels kind of off and I dislike needing to switch from the website into the tool just to enter data.

“Support team is great”

Pros

It is very easy to use and I was able to pick it up quickly even though I usually have a hard time with new tools.

Cons

I have not found anything to complain about yet but I am still new to it.

“Not what I expected it to be”

Pros

One thing I like is that I could easily see the messages from my provider and respond without any hassle.

Cons

Scheduling an appointment was not as easy as I expected.

“Terrible fit for practices of all sizes”

Pros

Tebra's charting system works pretty well and that is a solid feature. The problem is if we ever want to move away, it can cost thousands just to get our own data. So instead of feeling like a user-friendly tool it ends up feeling more like a financial trap.

Cons

It claims to be a complete solution for providers but it falls short in important areas. The clearinghouse rejects claims often which makes billing frustrating. On top of that billing only works through a desktop version and that feels really outdated. Also customer support is slow too, sometimes taking days or even weeks to respond. Instead of making things easier the platform ends up creating more stress.

“Really good overall”

Pros

The service was amazing and I managed to fix the issue quickly thanks to the attention I received.

Cons

I have no issues to report at all.

“Works well for admins and doctors”

Pros

Tebra made scheduling, uploading documents and collecting copays really convenient. Plus billing was much simpler compared to my previous EMR system.

Cons

Messaging patients did not always work right as sometimes the automated messages never reached them which annoys me.

“Way too expensive”

Pros

I like Tebra EHR but there is always some issue to deal with.

Cons

The service is overpriced and I noticed that there is no support to help resolve issues.

“Feels like a luxury EHR”

Pros

It is an all in one platform that's simple, customizable, easy to use and visually appealing, with a user-friendly interface that is easy to get the hang of.

Cons

I am disappointed it does not sync with Google Calendars and thats my only complaint. So I really hope they add this feature soon.