“Best for our practice”

Pros

It's so user-friendly. I like how things are really easy to find and organize. You don't have to do much to get your work done.

Cons

I don't have any big complaints honestly. It works really well for our practice. We have about 200 patients and it handles everything just fine.

“support as stellar as the system”

Pros

Tebra is so easy to use and the customer support is top notch. I can usually find answers to all my questions in Tebra U. The few times I've had to call, the person I spoke with was patient, made sure they understood my questions and walked me through everything I needed to know.

Cons

One thing I don't like is that I can't change the insurance payer on a claim after I've already sent it. If I have to add a new insurance as a secondary, the whole process gets confusing.

“Great until it grinds to a halt”

Pros

What I like most about Tebra is the clean, easy-to-use interface. It makes it pretty simple for us in healthcare to get used to the platform. The dashboard is well-organized and gives me a clear look at my important tasks and alerts so I'm never caught off guard by last-minute changes.

Cons

The technical issues are what I like the least. The system will sometimes go down or get really slow and it messes up our whole workflow. Also since we rely completely on Tebra's servers and support, if they have a problem, our practice is stuck.

“all-in-one solution”

Pros

I like that it has everything in one system, scheduling, billing and messages between the office. It also prefills all the 'required areas' for each type of visit which is a huge help.

Cons

I wish there was an easier, HIPAA-compliant way to just quickly message a patient. Right now you have to set up the whole portal invite and use the portal. When I send a quick message the way it is now, I have to warn patients that it's not secure and to not share private info which isn't ideal.

“unfixed problems..”

Pros

The customer support team is really diligent. We value our partnership with Tebra and want to keep relying on your platform.

Cons

We've had ongoing problems with the eLab order integration and it's been like this for the last six months with no fix in sight.

“So easy, a beginner can thrive”

Pros

I was kinda thrown into billing at our office with no training. I wouldn't have made it if not for how easy the Tebra product is to use. Their Customer Support is outstanding! Two thumbs way up!!

Cons

Bugs are always annoying and I get that Tebra is online. But it's so frustrating when the weather is bad and we lose our internet connection and can't work. I guess I just wish Tebra could tell Mother Nature to behave! LOL.

“almost perfect, needs better alerts”

Pros

The ease of use is amazing. Getting around in the system is fairly easy. Having those message templates is also great because we save a ton of time on writing emails and texts.

Cons

I am taking off a star because there's no alert for the patient intake forms. You have to dig through the "Engage" section to see if they were sent and received. It would also be great to get a notification when a new patient even clicks on the form, so we know they're working on it. Oh and it would be a huge help if we could search for patients by their cell phone number, since sometimes we get a call and can't understand their name or birthday.

“Worst service of my life”

Pros

I'm still getting used to Tebra, it's my first time using it. I did try to solve one issue privately by having a supervisor call me but I was left on hold forever with no resolution.

Cons

My onboarding experience was horrible. The manager actually yelled an obscene word at me because I was having trouble enrolling for scheduled drugs. I was completely shocked by how unprofessional and unethical he was. He was bossy and talked over me constantly. I know their job is tough but I also know what good customer service is. I am just starting out as a healthcare provider and I won't let people like him hold me back but it was such a bad experience!!

“great support, missing core features”

Pros

customer support is great. I usually get a response back within 24 hours of putting in a request. The user interface is also very easy to use. It's not complicated at all.

Cons

It's way too easy to accidentally create duplicate patient charts and there's nothing to stop it. There are so many basic things missing: you can't share test documents or upload them to results, you can't have a patient sign just one document without recreating it word-for-word and you can't set up limited portal access for parents. Since I see whole families, parents have to make a separate email for every kid. It's also hard to refund a patient for an overpayment. Medications don't automatically link to the right diagnoses and if you try to fix that, you can't send multiple prescriptions at once. You can't send prescriptions from the lab screen and the schedules on the mobile app and the website don't sync with each other or with my personal calendar. Trying to run a telehealth-only practice in multiple states is also really difficult. With all these issues, I just don't feel like I'm getting my money's worth.

“An indispensable tool for the team”

Pros

I've been really impressed with Tebra's patient management app. The interface is interactive and well-designed, so it's easy for my staff to use. It's so easy that it cut down our training time and made us more efficient. The customer support team is also outstanding and they're responsive, know their stuff and are always eager to help. When you add up all the great features and reliable support, this app is a fantastic value for the money. It's become an indispensable tool for our practice.

Cons

As Tebra gets bigger, I really want them to build better tools for individual users. A lot of our work is teamwork but sometimes one person needs to handle private info. Being able to track an individual's workflow would be super helpful.

“I'm disappointed”

Pros

Right now I'm not sure I could point to a single positive function. If you had asked me this a year ago, my answer probably would have been different.

Cons

The customer service is tough. All the reps are overseas, so there's a real language barrier and you can't talk to anyone in the U.S. We actually lost data from our files and found out they didn't have a backup for us. Also their clearing house will sometimes stop a claim and never tell us, so we can't even fix the problem.

“Easy to learn but poor team communication features”

Pros

Learning how to use it is easy. I find it easy to download EOBs directly from the app and checking the schedule is simple, just like in other EMR systems.

Cons

Communicating with my team online is harder than it should be. I don't really get how the notes feature works in the app and trying to use the payment options to charge a patient is confusing.

“easy billing & reliable video”

Pros

Overall it's easy to use and easy to bill with. My patients find the video feature helpful and really reliable, as long as they have a good internet or cellular connection.

Cons

I wish the app would let me send prescriptions for controlled substances when I'm working on the go. A voice dictation feature would also be amazing to have.

“promising new beginning”

Pros

I really like how easy it is to type notes and I love that it saves as you go. My clients also enjoy that the link gets sent directly to them.

Cons

There's nothing I like least about Tebra so far. I just started using it this week! I'll update my review once I've had more time with it.

“amazing usability”

Pros

App is incredibly easy to use and the customer support plus the it community makes it simple to learn the system and get new employees onboarded quickly. Being able to communicate with patients and team members is a big win and the interface itself is set up so navigating and managing patients and their records feels smooth. The value it provides is also a huge plus for our organization.

Cons

Honestly, there isn't much to complain about. A couple of things could use a bit more customization but it keeps rolling out new features regularly so it's already improving over time overall.

“great support”

Pros

The system feels simple to use. Whenever something comes up, customer support responds quickly and the team is genuinely helpful. The screen interface is also well put together which makes daily work less frustrating. Switching over from my previous practice software was pretty smooth overall aside from patient record handling.

Cons

I mainly want to rely on the patient records part of the software but transitioning from my older Practice Studio system has been a bit hard. It would help to have more tutorials focused specifically on patient management and records since that's the area where I'm still getting used to the workflow.

“quick onboarding”

Pros

Onboarding support has been really strong. My initial consultant hidden was excellent and they answered my questions the same day. When issues come up, the response turnaround has also been really good.

Cons

Can't use its Payments because I provide certain Med Spa services that aren't permitted for credit/debit card transactions under their policy.

“easy workflow with it”

Pros

I'm really enjoying how easy it is to use. Coming from the EMRs I've worked with over the years as an CCMA, this one feels noticeably better. I haven't spent a ton of time in the program yet but what I've seen so far already feels promising.

Cons

No real complaints at the moment everything has been a great experience. There's always more to pick up as a certified clinical medical assistant and any tool that helps me work efficiently and communicate clearly with my patients is a win.

“Effortless appointment scheduling”

Pros

The standout feature of it for me is creating appointments and it feels genuinely effortless. The calendar and dashboard are easy to locate and I can get scheduling done in under a minute.

Cons

My only downside is that I don't have access to all the features. I suspect it's limited because of my training setup and school restrictions meant for learning purposes.

“so good”

Pros

Using it has been genuinely simple and the customer support team has been quick to respond and reliably available whenever I call. Creating reports is also simple and they cover all the key areas I need for my practice.

Cons

Honestly, I haven't come across any real downsides. The platform feels adaptive and dependable and it's clearly built to make day to day work simpler. Scheduling, billing and patient communication all run smoothly and the whole setup feels thoughtfully designed. It cuts down the time I spend managing things and gives me peace of mind because I can count on the system every day.