Tebra Reviews

“All-in-One Solution but Not Tailored for Rehab”

Pros

It offers an all-in-one system that covers a lot of ground.

Cons

It's not designed with rehab in mind, and having separate logins for billing and EMR is inconvenient.

“A really helpful tool”

Pros

Our office can easily check patient reviews for the dental practice which really helps us understand what patients think and improve where needed.

Cons

To be honest I have no issues with it at this time.

“Bad support overall”

Pros

The sales team is great before the contract is signed but once that's done, they seem to vanish leaving us with little support.

Cons

In the EMR the SOAP note is split into separate boxes which makes the template clunky and harder to use. In the PM software handling finances for patients with more than one insurance can get really confusing.

“Pretty happy with it”

Pros

The customer service is excellent, the app is really easy to use and I like that I can customize it to fit exactly what I need.

Cons

The cost is a concern. As our practice grows and we add more providers, the application can become quite expensive.

“I really like it”

Pros

I absolutely love using Tebra. It is easy to use, offers simple templates and the SALT feature helps us maintain continuity.

Cons

One thing I noticed is that the older backend setup does not work well with Mac/Apple.

“Decent enough”

Pros

The calendar is well organized and it is really simple to block off time when I need to. Overall it makes scheduling a lot easier to manage.

Cons

I have had issues removing appointments and they reappear on the calendar after being canceled. Also we can no longer cancel prescriptions via eScribe like we used to.

“Saved the day”

Pros

Well the support I received from Tebra while setting up my business was a huge help and made the whole process so much easier.

Cons

Honestly I have not come across any downsides so far.

“easy to locate information quickly”

Pros

I find it pretty easy to use and I can quickly locate the information I need without hassle.

Cons

Honestly the system comes across as pretty complex at first. I have to invest time in trainings before I feel comfortable using it. Plus I wish using the software was easier from the start so I did not feel forced into doing all those training sessions just to get the hang of it.

“provides helpful training videos”

Pros

The tool is really easy to navigate and understand. Plus I like the training videos because I do not have to call in for everything.

Cons

One thing I noticed is that I cannot see the claim form on screen unless I change it to print view.

“Very basic and makes sense”

Pros

this software is very easy to use and it makes sense in the way everything is laid out.

Cons

I cannot think of anything negative. After using many different platforms, this one is by far my favorite so far.

“Streamlines day to day tasks”

Pros

I really value how using technology streamlines day to day tasks and boosts the efficiency of our practice.

Cons

It is frustrating that I cannot print a full chart for records review which makes audits and patient follow-ups harder.

“Moves around the site quickly”

Pros

Well I am quite happy that I can move around the site quickly and without any hassle.

Cons

Right now the main issue I notice is that the recent update makes scheduling a bit tougher to go through than before, although I eventually figured it out and got used to how it works.

“Simplifies everything with phenomenal support”

Pros

It simplifies everything for me and I find the customer support absolutely phenomenal!

Cons

Well it is a shame that there are constant updates and glitches that need fixing, though I understand that's common among many healthcare platforms these days.

“Overly dated and unimpressive”

Pros

I found it pretty basic and simple to use once I knew what I was doing.

Cons

it came across as overly dated like something from a dot-matrix era and I was not impressed at all.

“Well organized scheduling and features”

Pros

Overall I really like the well organized patient scheduling and the integrated features.

Cons

Occasionally it feels a bit slow to load for me although that is not the case all the time.

“Support is nonexistent and extremely slow”

Pros

I find this EHR pretty easy to work with as moving through the different fields is user-friendly and not all time taking.

Cons

Honestly their customer support feels nonexistent and extremely slow when it comes to enrollments. like i have been waiting nearly three months for them to set up the insurance connection and it's been incredibly frustrating!!!

“Pretty easy”

Pros

Tebra is pretty easy to use and I really liked being able to move seamlessly through the chart from patient demographics straight through to account details that too without any hassle.

Cons

One downside I noticed is that it lacks a built-in, comprehensive assessment tool inside the system.

“easy payment plans directly on site”

Pros

One thing I really like is that I can set up payment plans directly on the website so I do not have to call or speak to anyone.

Cons

I cannot think of anything I dislike about it as it does exactly what I need and I have no complaints.

“Templates are awkward and difficult”

Pros

For me many of the templates are detailed but end up feeling awkward and difficult to use. The finished notes look low quality and I often find it faster and easier to just free-text instead of navigating and selecting shortcuts.

Cons

This company is very unethical and misrepresents what their software does.

“easy switch but clunky sign out”

Pros

I can quickly switch among my clients and immediately view the outstanding action items.

Cons

To switch to another client I need to sign out which feels clunky and not very user-friendly, plus the app can run quite slowly at times.