“Awful”

Pros

Good for billing,.

Cons

Not mobile compatible. Horrible customer service. Wishy-washy on costs and can't bother to be upfront about them. Dreadful schedule.

“easy lab workflow with AI docs”

Pros

Platform is really simple to use and the lab integrations are solid. The added AI support for documentation is a nice bonus too my lab slip and results can get sent automatically which saves a lot of time.

Cons

Their customer support isn't available live all the time. I usually have to submit a ticket and the turnaround can be slow at times.

“great customer support”

Pros

Customer service has been excellent. The product itself is simple to use and whenever I run into any kind of problem, calling support has always resulted in helpful, high quality assistance.

Cons

It would be even better with more mental health features built in more scales and diagnostics would be really useful. Also, it'd be nice to see it integrated with RXnotify.

“Smooth communication, incredible value”

Pros

The ease of use is amazing and the customer support and Tebra community make it incredibly easy to learn and train new employees. What I like most is how easy it is to communicate with patients and staff and the interface makes navigating and managing patient records seamless. A HUGE plus for us is the value.

Cons

Nothing really. Sure, there are a few things I wish I could customize more but its always adding new features and updates. It's just a great system overall.

“easy scheduling in seconds”

Pros

Best thing about this tool, in my opinion is how easy it is to create appointments. It's completely effortless. The calendar and dashboard are easy to find and scheduling takes me less than a minute.

Cons

The only thing I don't like is that I can't access all the features. I'm sure it's just because my training program has them locked for now while we're learning.

“Five stars without a doubt”

Pros

It's easy to use. Customer support is prompt and helpful and the screen interface is good. I worked with another software at my last practice and switching was pretty smooth for me, except for dealing with patient records.

Cons

I want to use the patient records part of the software but it's hard for me to switch over from my old system, Practice Studio. I wish there were more tutorials to help me learn the patient management and records features.

“A medical assistant's new best friend”

Pros

I love how easy it is to use. It's better than any other EMR I've worked with in my years as a CCMA. I haven't gotten too far into the program yet myself but so far, I love it.

Cons

Nothing so far! It's been a great experience. As a medical assistant, there's always more to learn and any tool that helps me work better and talk to my patients is a win in my book.

“Great support but limited payment options”

Pros

The onboarding support has been great! My initial consultant was fabulous. The team answers my questions the same day and the turnaround time for fixing any issues has been great too.

Cons

I can't use Tebra Payments because I offer some Med Spa services that their policy doesn't allow for credit or debit card transactions.

“my flawless practice partner”

Pros

It is easy to use and the customer support team is great. They're efficient and always available when I need to call. The reports are simple to make and they cover everything my practice needs.

Cons

My favorite thing about this tool is that I honestly can't find anything wrong with it. It's so easy to use, it's reliable and it just makes my daily tasks simpler. Everything from scheduling and billing to talking with patients works perfectly and feels really well-designed. It saves me so much time and gives me peace of mind knowing I can always count on it.

“Patient support”

Pros

I called with a bunch of "Rejection" and "Internal" issues and the support team walked me through the whole process. They were so patient!

Cons

I have found that on some past support calls, the heavy accents made it a little hard to understand the concepts they were explaining. It helps a lot when the person on the phone remembers to speak a bit slower.

“time-saver, when support answers”

Pros

Appreciate how easy it is to use especially with the lab integration and now the AI for documentation! Having my lab slips and results sent directly is a real time-saver.

Cons

I don't like that there isn't live customer service available all the time. I usually have to submit a ticket online and then wait, and sometimes it takes them a really long time to get back to me.

“great but we want specialized features”

Pros

Customer service has been great. The product is easy to use and every time I have an issue and call, they provide excellent help.

Cons

I'd love to see more features for mental health practices built in, like having more assessment scales and diagnostics. It would also be really nice if it could integrate directly with a tool like RXnotify.

“features are great”

Pros

It keeps rolling out new features and actually pays attention to what customers ask for and the upgrades have been genuinely useful. I've been using it for more than eight years and it only seems to keep improving with time. Support has been strong overall I can message customer care and get the answers I'm looking for and when I call, the help I receive is top notch. I've been able to handle pretty much every job in our medical office except the provider role.

Cons

Starting with billing took a learning curve when I began a little over two years ago but the support available made that transition much easier.

“friendly dashboard for first-timers”

Pros

User friendliness is the standout here. Even as a brand new user, it's pretty simple to figure out where everything lives and how to move around.

Cons

I'd like to see a bit more setup happening automatically at sign in things like patient intake forms and creating a patient profile directly on the dashboard would be helpful. It also feels like there aren't enough alternative versions or customization options tailored to different practice types beyond just note templates.

“Great usability and support”

Pros

The platform feels really simple to use especially when I'm writing progress notes. Customer support has been excellent too which comes in handy during hectic workdays. Also, the training opportunities are a nice extra.

Cons

Only thing that bothers me is that future appointments don't show on the same screen as the calendar though they're still accessible through the demographics page.

“It simplifies business workflows”

Pros

Using the it platform has been excellent because it covers what I need to run my business efficiently. The EMR system and telehealth features feel versatile and user friendly and they genuinely make my day to day workflow simpler.

Cons

Desktop billing app could use some improvement its layout isn't very adaptive and it can be a bit hard to figure out at first.

“excellent support”

Pros

Customer support has been really good and there are solid official resources too stuff like university content, blogs and an active community of other users who share help and guidance with each other.

Cons

With the help of support, you can ramp up pretty quickly and I haven't noticed any major problems. That said, there's still a learning curve with any EHR system you switch to so that's something to expect.

“secure cloud access”

Pros

Tebra's cloud based accessibility has been a huge win for our workflow it lets our team access everything securely from wherever we are which matters a lot for a modern practice. I also want to highlight the work of a few support reps who truly went the extra mile when we hit serious billing problems. Their persistence and attention made a noticeable difference and helped us get things resolved.

Cons

What's been holding things back is the inconsistency in onboarding and credentialing. We ran into big disruptions to our revenue cycle because taxonomy codes were missing and enrollments were delayed. Also, coordination across departments sometimes feels unclear, with limited accountability and we rarely receive written guides or proper follow up documentation. Those gaps add a lot of stress and create avoidable operational risk.

“poor customer service”

Pros

Honestly, there isn't much positive to point out. The only benefit I can mention is that the system sends appointment reminders though that's pretty standard since most platforms do the same.

Cons

the customer support has been genuinely terrible and the software keeps pushing out pointless updates instead of paying attention to what clients actually need. If you cancel appointments, the calendar doesn't reliably update so the change sometimes doesn't show. When scheduling new appointments, they also don't always appear on the calendar unless I keep retrying. There's another big headache when a patient has more than 10 appointments lined up at once there's no clear, simple way to view upcoming appointments for that patient so you have to manually scan the calendar and hunt them down. Overall it feels downright tedious and ends up wasting way too much time that should go to more important work.

“well-labeled navigation”

Pros

It feels really simple to use and the labeling throughout is spot on. Everything is clearly marked so it's simple to find what you need without guessing.

Cons

Would be nice to have features that show who scheduled what, plus fax confirmations for outgoing referrals since those currently aren't available.