Tebra Reviews

Pros

There's honestly nothing good I can say about it.

Cons

This company comes across as completely unprofessional and the software feels outdated and useless. Using it would only create extra stress and problems for anyone. I'd strongly recommend staying away. Support is basically nonexistent and they don't seem to know what they're doing. There are much better options available and I wouldn't trust what their sales team promises.

Pros

There seems to be a lot of variety in the way the program lets you get things done which gives it plenty of flexibility.

Cons

The learning curve is pretty steep. It took a fair amount of trial and error to figure things out and it was somewhat hard to learn at first.

Pros

Charting in the system felt very simple, mostly just clicking into the right section and typing in the medical note. It was also convenient that it worked well across different platforms, whether using an Apple computer or a PC.

Cons

Insurance eligibility checking was where it really fell short. A lot of the time the system would return "unable to be determined" for patients so we frequently had to rely on outside websites or make phone calls just to verify eligibility.

Pros

The platform is simple to navigate, the website has a clean and simple layout and the customer support team has been very helpful whenever needed.

Cons

it doesn't sync with Eaglesoft so patients can't really schedule appointments for a specific time. It would also be helpful to have better system integration for sending mass emails or blogs to patients, along with a feature that prompts patients to leave reviews after their appointments are completed.

Pros

It handles a wide range of tasks and the metrics page is especially impressive. The patient data section is also very simple to work with.

Cons

My only suggestion is for the provider calendar. It would be much better to scroll forward by month instead of moving one week at a time. If you need to schedule something 3 or 6 months in advance, having to click the weekly advance option 12 or 24 times is pretty tedious.

Pros

It keeps our website current without us having to stay on top of every little update ourselves which takes a lot of pressure off the team.

Cons

Honestly, the only downside is the monthly cost and that can feel expensive for a small business. That said, when we compare it to the amount of staff time and resources it would take to manage the website and get similar results on our own, we'd end up spending much more.

Pros

Without a doubt, the support team has been the best part. They respond quickly, deliver high-quality work and somehow understand exactly what I'm asking for even when I'm not completely sure myself.

Cons

I'd still love to see more features added. I know they already have some in development so I'm looking forward to seeing what comes next.

Pros

The lower cost is definitely appealing for a small clinic and having it cloud-based is another plus.

Cons

The PM and EHR systems don't consistently work well together. Scheduling feels complex, former employees remain on the list with no way to delete them and customer support is lacking.

Pros

Getting around it feels as simple as 1-2-3. After logging in, everything you need is just a click away, including appointment requests and reviews which makes it very convenient to manage.

Cons

Early on, a few patients assumed their appointment was booked and showed up before we had actually confirmed it. We had to explain that they had only received the first email saying the request was submitted and they missed the follow-up email confirming or rescheduling the appointment. That caused some confusion at first when we were newly set up with PatientPop but overall it has worked really well.

Pros

It helps a lot with online visibility and keeping the website updated is simple. The blogging feature is a nice addition and patients can set up appointments without much hassle.

Cons

It doesn't sync with Open Dental which is frustrating. There also aren't enough appointment options and customer service can be slow to respond at times.

Pros

Being able to e-prescribe saves me a lot of time. I do wish there were a simpler way to print controlled substance prescriptions without needing a separate sheet for each one since many of my ADHD patients need six scripts. I do not use the scheduler, notes or similar tools but since I do not take insurance, it seems like the insurance-related features would be useful for other practices. I also appreciate being able to look up ICD-10 diagnoses by referencing ICD-9 codes.

Cons

You have to locate the pharmacy in the demographics section first, otherwise it can waste time. The prescription generator will often show the relevant pharmacies, similar to what appears on the demographics page.

Pros

I don't need to handle SEO work for my website myself. The site is mobile-friendly, simple to use and the SEO performance has been very strong. I'm still showing up on the first page of Google which has been a big plus.

Cons

website layout feels the same as everyone else's since it isn't custom designed. It's also pretty difficult to integrate this website with an outside marketing company, especially if they want to use it as a landing page.

Pros

I can make updates quickly and it's really convenient to be able to access my account from anywhere. It's also very simple for patients to book appointments directly through our website.

Cons

The phone call appointment notifications can be a bit overwhelming, especially since not all of them are actually related to appointments. It would be much better if there were a way to cut down on those alerts.

Pros

This software has given our staff more time back and made it easier to focus on the patients who are actually in the office. The review feature has been fantastic and the online booking option plus appointment reminders have been really helpful. We also get regular compliments on how nice our website looks which has been a big bonus.

Cons

The only thing we're still waiting on is full integration between the PatientPop platform and our calendar and scheduling system.

Pros

Having a useful dashboard and strong online appointment tools has been a big plus. My customer rep has also been fantastic, she helps with personalized posts for Facebook and our website, answers questions or concerns almost immediately and stays genuinely involved in our business.

Cons

price could definitely be lower but when I compare it to rebuilding a website, it still feels like a solid value. I've been part of other website rebuilds that dragged on for as long as two years and cost far more than PatientPop. Their team follows through on what they promise, keeps everything moving and gets the process done in days instead of years.

Pros

It's been a really effective way to bring in new patients. One thing that helps a lot is that when the phone rings, it shows "Patient Pop," so we immediately know where the call is coming from.

Cons

Something I'd want improved is how clearly it tells patients that they are only REQUESTING an appointment and that the office will call to confirm the actual date and time.

Pros

Getting around it is very simple and whenever something goes wrong, a quick call usually helps resolve it without much trouble.

Cons

I still can't connect my landing page directly to the scheduling box on our website.

Pros

It does a really good job of helping us connect with both prospective and existing patients. Being able to pull content from our blogs directly onto the website is also a feature I really appreciate.

Cons

At the moment, there's no option to add a background video to the home page. I also wish the appointment booking flow had a better transition.

Pros

The software feels very user-friendly. The information is presented in a direct, clear way, with helpful dropdown options and text that's easy to read.

Cons

Honestly, there's nothing I dislike about it. Everything is simple to use and the bright, colorful layout makes it accessible for just about anyone.

Pros

Navigating the platform is very simple. It's simple to find exactly what you need and one of the best parts is that it's tailored to fit the specific services our office provides.

Cons

The scheduling feature doesn't sync with our EMR system. Patients only see open availability, even when those slots aren't actually open so I often have to call and let them know the date and time they chose isn't really available.