Tebra Reviews

Pros

Having all the patient details and demographic information in one place has been really helpful. The information is always there when I need it and I never run into questions or concerns about its accuracy or completeness.

Cons

I haven't had any issues with it.

Pros

Excellent SEO performance. From a visitor's perspective, the website is simple to navigate, moves smoothly from one section to another and works very well on mobile devices.

Cons

The "request an appointment" feature isn't a great fit for the concierge model. It's also a little challenging to update or modify content.

Pros

The tracking is really useful, the templates are clean and making updates doesn't take much effort. I also appreciate that PatientPop is built with physicians in mind which makes the platform feel much more relevant to our practice.

Cons

It doesn't sync with our EMR and it also doesn't capture information from people who visit the site but never convert.

Pros

The scheduler has been really useful, especially being able to color-code things. It's also convenient that I can see the details just by hovering my mouse over an item.

Cons

The view settings are limiting since the layout can't really be adjusted. Setting up and customizing reports is also difficult, even when using the Excel Add-In.

Pros

Its biggest benefit has been the strong patient outcomes along with the higher number of scheduled visits. The platform looks polished, works smoothly and feels more professional than anything else I've used. On top of that, the customer service is exceptional and every employee I've dealt with has been knowledgeable, responsive and clearly on top of their work.

Cons

The only thing missing is more complete integration options, especially a built-in solution for patient check-in and forms that can fully transition over. If they add that, I honestly wouldn't need any other platform. They've already carved out a real niche in making a digital medical office both profitable and functional.

Pros

PatientPop takes care of the heavy lifting and everything stays current without me having to worry about it. Anytime I request an update or change, it gets handled quickly and accurately. The customer service has been outstanding and I've recommended PatientPop to other physicians who have also been very pleased with the results.

Cons

It really performs the way it's supposed to. Updates and enhancements are delivered as promised and the support team does a solid job working directly with users to make sure they get the best possible outcome.

Pros

Patients really enjoy being able to book their appointments online whether they are using a phone, tablet or desktop. It has also made managing our website much simpler.

Cons

I'd still want some kind of desktop notification whenever a patient books or changes an appointment.

Pros

The comprehensiveness of this software really stands out. I honestly haven't come across another platform that covers so much in one place and at this point I can't even think of any improvements it needs.

Cons

calendar setup gets a little confusing. Since there are two of us in the practice and my wife and I are managing it together, having a separate calendar would make things much clearer.

Pros

Being able to update the website whenever it's needed has been a big plus and the feedback from my manager has been really positive.

Cons

There are occasional issues with scheduling syncing from the website to the office and the frequent staff turnover makes things harder since it feels like starting over from scratch every three months.

Pros

Right away, it felt user-friendly on both mobile and desktop and the graphics look really polished. The support has also been excellent across the board, sales, tech and even financing have all been accommodating, helpful and understanding. On top of that, changing the layout is simple which makes it even more convenient to work with.

Cons

I'm satisfied with it overall and don't really have any complaints at this point.

Pros

Our company has really benefited from the polished, professional appearance this platform has given us. On top of that, the customer representative has been incredibly responsive about making updates and helping us improve the website over time which has gone beyond what we expected.

Cons

Would love to see a way for existing patients to pay their account balance without having to go through the patient portal.

Pros

The platform is very user-friendly and pulls in reviews smoothly from several different sites which makes managing everything much more convenient. Customer service is also consistently responsive whenever help is needed.

Cons

The video add-ons have to be added through a link which feels a bit limiting. Blog scheduling also misses the expected release time once in a while and the website can look somewhat cluttered at times.

Pros

Implementation moved quickly, the platform is simple to use and it works well. Our website was actually live two weeks earlier than planned.

Cons

From time to time, there are glitches that can take quite a while to get resolved sometimes 7 days or more which causes minor issues for patients using our website. There hasn't been a measurable financial impact from them but the delays are still frustrating. The template layouts are also a bit rigid when it comes to customization, even though the built-in designs do look nice.

Pros

It is very user-friendly and simple to work with. It has helped us stay connected with patients much more quickly through email and it also makes appointment scheduling more efficient.

Cons

the schedule does not connect directly with our EHR system so some patients assume the appointment time and day they pick are final and miss the note saying we will call them with the exact appointment details. That said, this has improved over time.

Pros

Our online presence has improved a lot since using it. We started out buried on page 7 and now we're showing up on page 1. It's been an excellent value for what they provide.

Cons

It still doesn't connect with Open Dental although I was told they're working on it. I'd really like to see it sync with our current practice management software.

Pros

Using it feels very simple from the start. The layout is user-friendly, the navigation is simple and it doesn't take much effort to understand how everything works.

Cons

It would be nice to see a way for patients to complete all of their new patient forms in advance through the software, with that information transferring directly and smoothly into my system.

Pros

Their data collection is the strongest I've seen, with a level of detail that other platforms just don't offer. The Yelp integration for booking is also a big plus and adds a lot of value.

Cons

The website features are pretty limited and don't leave much room for customization. Because of that, the site ends up feeling generic and a bit outdated.

Pros

It has been very user-friendly for our team and the amount of help and support available has been fantastic. It has also really helped us build a much bigger presence online.

Cons

A challenge comes up because our practice has multiple providers. For example, if an appointment was booked through the website and the patient needs to switch to a different provider, we can't simply reschedule it, we have to cancel the original appointment and create a completely new one.

Pros

Our new website looks polished and gives potential patients the information they need. The SEO has been incredible as well, we're now appearing on the first page of Google and at times even in the top spot. Before this, we were buried back on pages five and six.

Cons

There is a live online appointment scheduling feature available but the per-provider cost has stopped us from taking advantage of it.

Pros

They do a really good job of keeping my business visible across most search engines and I can monitor that performance directly from their platform.

Cons

The dashboard feels a bit confusing at times and shows more information than a casual user really needs.