Tebra Reviews

Pros

Our website has turned out really well and the online visibility we've built has been excellent. The support team has also been a big plus, especially with how quickly they respond whenever I reach out for help.

Cons

I'd still love to have more flexibility with certain features, especially surveys and parts of the website design. It would also be nice to see improvements made to the online scheduling.

Pros

Simple to navigate and very simple to understand. I really don't have any complaints and I'm very pleased with the overall results along with the customer service.

Cons

I'm happy with it overall.

Pros

It brings together hosting, website tools, SEO, reputation management and social media advertising in one place which covers pretty much everything a doctor needs to stay competitive. It feels worth the investment and getting started was quick and hassle-free.

Cons

appointment sync could be better.

Pros

Being able to monitor every patient who has been sent a survey has been really useful and it helps us reach out to them pretty quickly after their appointments for follow-up.

Cons

Honestly, I'm happy with just about everything but if I could change one thing, I'd want the option to choose when a patient should not receive a survey.

Pros

The platform feels very user-friendly and simple to work with. I've even recommended it to several colleagues because I'm hoping we can maintain our visibility and not get pushed lower in exposure.

Cons

Pricing is a little on the expensive side. As a primary care group, our budget is already pretty tight so this ends up feeling like one more added expense.

Pros

Using it has been very simple and the analytics are genuinely helpful. The SEO features have clearly improved patient flow into our practice. We've had no trouble accessing the analytics, reviewing the data or responding to patient inquiries through the website and the overall experience has been excellent.

Cons

Everything has been good so far.

Pros

Patients can book their appointments online and confirming visits is very simple. On top of that, our website looks fantastic.

Cons

I just wish it could sync with our appointment hours so we wouldn't have to go in and manually add each booked appointment every time.

Pros

The best part has been our customer success manager. He keeps us updated on ongoing development and regularly brings fresh ideas for improving communication with current patients while also helping us attract new ones. I rarely need to contact him first because he stays in touch consistently and I really appreciate that level of follow-up.

Cons

I'd like to see more notifications related to reviews on our website, along with giving patients more scheduling options when booking appointments.

Pros

It feels very simple which is the part I appreciate most about the program. On top of that, the team is incredibly quick to respond whenever I have questions.

Cons

I haven't run into any issues.

Pros

The website has a clean layout and is simple to use. Another big plus is that it helps us attract patients we probably would have missed if we weren't showing up near the top of search engine results.

Cons

There are no drawbacks that I can think of.

Pros

The site looks polished and gives us a lot of useful options. We really like the photos, the clean layout and how supportive it has been. Their team responds quickly whenever we need help which has been a big plus.

Cons

There are still a few things we'd like to do that aren't available right now and would improve the look of our website. It also feels like some features are missing and certain information we want to highlight doesn't display quite the way we'd want.

Pros

It's interface is clear and simple so it doesn't take much effort to get comfortable with it. It also connects really well with labs, pharmacies and other services. Another big plus is that the billing and EMR features are offered separately and both are very reasonably priced.

Cons

the telemedicine feature depends on an integration with a third-party company that charges per call which takes away a little from the overall value of telemed. Even with that, the platform is still very affordable overall.

Pros

Moving between patient charts and the calendar was noticeably quicker and the system felt faster overall than the software we currently use.

Cons

The interface felt plain and not very user-friendly. Setting up a new patient chart took a lot of time and wasn't very simple to figure out.

Pros

Getting started with the EHR basics is fairly simple. Once the application is up and running, the core functions are pretty self-explanatory and not too difficult to learn.

Cons

Our practice is in Arizona but the EHR still shows California time because it is based there so the system time is wrong for us. We reported this issue and nothing was done so it remains unresolved. Another serious problem involves using Kareo on both a desktop and an Apple iPad. We cannot access the "labs and studies" section on the iPad because every time that tab is opened, the app logs us out and blocks access to the labs completely. As a result, Dr. Patel has to leave the patient's room and walk to the front desk just to review lab results which cuts into valuable doctor-patient time. We have contacted Kareo about this problem many times and after 3 to 4 months it still has not been fixed. Every time we call, we get the same generic response that their engineers are working on it and someone will call us back but no one ever does. At this point, we are very dissatisfied and the negatives clearly outweigh the positives with this system.

Pros

Setup process was easy and it didn't take much time to learn. It also supports website promotion which is a nice bonus. Since it's cloud-based, I can log in and use it from virtually anywhere.

Cons

Its frustrating how long it takes for reported bugs to actually get fixed. That gets annoying fast, especially when the updates or changes feel like they should be handled much sooner.

Pros

Moving around different sections is really convenient since I don't have to close everything out and open it again each time.

Cons

Patient statements need a much better process. At the moment, I have to keep track of who owes what and when to send statements and it would be much more helpful to have a simple option to click and print all patients who are due.

Pros

There are plenty of reporting options available although they are not very user-friendly to work through. The screen colors are at least comfortable to look at but beyond that I do not have many positive things to say.

Cons

This system has been very disappointing overall. The training is poor, the customer service is weak and when errors come up, I often cannot get clear answers. It does not pull in the appointment code or the ending date of service when using Care360 for EMR. When looking up information, not enough detail is displayed. There is also nowhere to add useful recommendations such as showing which insurance applies when pulling up the list of encounters. It takes far too many steps to find a patient balance and I do not understand why that is not shown on the first patient screen. The same goes for copay information since it adds another unnecessary step unless the patient happens to have their card. It is also difficult to tell what actually needs to be corrected on denials. There is no proper place to enter the reason for the patient visit in a way that carries over so for something as basic as an office visit, we end up making a note and having staff print the day's appointments or switch back and forth between systems. I have more than 30 years of experience and this is the sixth system I have worked with and I am definitely not happy with it.

Pros

Honestly, there's very little I can say on the positive side. About the only thing I can point to is the orange guy logo and that says a lot. Beyond that, I really don't have anything favorable or encouraging to add.

Cons

It feels outdated and far harder to navigate than other software on the market. It's missing functionality, it's not user-friendly and it does nothing to anticipate what users actually need. Even something as basic as sorting through superbills is unbelievably inefficient. I could list plenty of examples of poor design and all of it has made my work life miserable. On top of that, the system constantly throws "An unexpected error has occurred" alerts which has repeatedly blocked me from entering patient charts and support never seems to know how to resolve it. At one point I could not access my patient charts for 7 days and there was absolutely no solution from the developers. There's a serious lack of accountability when these issues happen and that needs urgent attention. I'm falling more and more behind on documentation because this error prevents me from viewing notes at all. I've been told twice that a supervisor would call me back and no one ever has. It briefly started working again last week but now I'm right back in the same situation. The platform needs major improvements and expanded functionality. Kareo is not a major competitor in this space and it likely never will be unless significant changes are made. They need to make immediate efforts to add tools that actually improve efficiency because this EHR is not built to save medical organizations time or effort when processing patient information, no matter how much they claim otherwise.

Pros

Switching from ClinicSource to this tool has been a really positive change for us. We've been loving the extra features that come with it, especially the text and email alerts for patients, the simple site navigation, the multifunctionality and all of the reports and tracking tools. I'm especially excited to finally get a clearer picture of where we're making money and where we're losing it.

Cons

The one thing I keep running into is the template system. I understand why it's built in a more complex way but I'd really appreciate a more thorough guide for creating templates from scratch. It would also be helpful to have templates specifically for speech therapy since there currently aren't any at all.

Pros

Entering visit notes is very user-friendly for our providers and the billing team has an easier time posting patient payments compared with the system we used before.

Cons

reporting tools are pretty limited. It also can't schedule recurring bi-weekly appointments which is something our office needs regularly and the electronic eligibility check doesn't work.