Tebra Reviews

Pros

The reporting features are really useful for my work.

Cons

Would be better if collection accounts stood out more like with a highlight on the account.

Pros

I can't point to any real positives.

Cons

Pretty much everything about it has been a negative.

Pros

Honestly, there's nothing positive I can say. They change their service fees without any notice, rarely answer the phone and even when you finally get someone from customer service, they act like they couldn't care less.

Cons

The customer service is awful and they don't have any proper way to transfer or download your EHR notes once you decide to leave the platform. Instead, you're stuck downloading every single patient note individually, one at a time.

Pros

Getting started was pretty simple because the support team and training videos guide you through the setup step by step. The software also has a lot of configurable features which makes it possible to tailor it to the specific needs of your office.

Cons

I've been using this software for nearly two months now and at this point I really haven't come across any downsides. I'll keep an eye out but nothing has stood out as a con so far.

Pros

The system is simple to use and keeps everything well organized.

Cons

Getting connected to e-prescribing has taken far too long and I'm still waiting for the lab integration to be set up. There's also not much room for customization and the customer service has been very disappointing.

Pros

I find it very simple to handle.

Cons

There isn't much flexibility since I can't change or add things.

Pros

Billing and reporting are very simple which makes the system convenient to use.

Cons

The EHR side isn't flexible enough and it's frustrating that I seem to know more than the support team they provide.

Pros

The report generation worked well and delivered good results.

Cons

It just wasn't flexible enough to meet the specific needs of a mental health practice.

Pros

Getting connected is simple and it doesn't really require ongoing maintenance.

Cons

Working with non-formulary medications and placing non-custom drug orders can be difficult.

Pros

Whenever an issue comes up, the support team is outstanding. I can always reach a real person on the phone to talk things through and work out a solution.

Cons

I'd still like to see the pricing come down a little.

Pros

It really feels like an all-in-one solution. You can choose exactly how much support you want, whether that's a lot of hands-on help or just the basics. The marketing services made a noticeable impact for our practice and the patient reminders have also been a huge help.

Cons

At times, the team assigned to you changes so there's usually a short adjustment period while everyone gets familiar with each other again.

Pros

Any value this software might offer gets wiped out by terrible customer service.

Cons

When you decide their service isn't good enough and want to leave, they hold your notes hostage.

Pros

Using this software has been very simple. It's user-friendly, there are plenty of reports available and it even offers an Excel add-in that lets users create custom reports from the data which is a really valuable option for us even though it does take time. Getting the company set up was somewhat time-consuming but that's fairly typical with most systems. Online chat support is available, email responses are quick and overall communication has been reliable.

Cons

During onboarding, we were assigned a coach to help with the general setup and answer questions and the support at the beginning wasn't as helpful as we expected. That said, things improved significantly and now we're completely satisfied with the support since someone is always available whenever we need answers.

Pros

It was simple to get everything set up and using it day to day feels pretty simple.

Cons

information gets sent directly to the provider before the prospect has actually become a patient.

Pros

The pricing is reasonable, it's user-friendly and I can get to the core features from both PC and Apple devices, including tablets.

Cons

Every now and then, appointments disappear from my schedule after a patient has been checked out. I've also run into issues when switching between the PC app and the web-based version. On top of that, customer support still hasn't resolved these problems, even after months of emails and phone calls.

Pros

Adding client demographics is simple and practical and the layout makes it quick to locate whatever you need. The navigation feels user-friendly so moving through the system does not take much time.

Cons

One thing that still does not make sense to me is why practice clients in the EHR cannot be deleted since they are not actual clients. It also does not seem very Mac-friendly from what I have seen. The system functions on a Mac but scrolling and reaching certain areas can feel awkward and complex at times.

Pros

After using it for a month, I honestly have nothing positive to mention.

Cons

The email and text timing can't be customized the way I need and the customer support has been disappointing.

Pros

Once the client and insurance details are entered, submitting each claim online goes very quickly which makes it much easier to bill right after a session instead of letting several pile up and doing them all at once. The software also includes the option to print 1500 paper forms. I have not used that part yet but it sounds like it could save me time and frustration if I ever need to refile and can complete the form directly in the system. A number of the online tutorials have also been very useful and I appreciate being able to get information that way instead of having to schedule a phone or video training. I have spoken with several training coaches and overall they have been very helpful and readily available. The billing side of the software can also track payments, running balances and similar details. I have not started using that feature yet but it is reassuring to know it is available.

Cons

I do not really have any specific complaints about the software or the support staff.

Pros

The platform is very user friendly which makes day-to-day tasks simple to manage.

Cons

BCBS which is our primary insurance, has to be entered by hand and that takes extra time.

Pros

pricing is really solid and the chat support feature has been very helpful whenever we need assistance.

Cons

Something we'd still like to see improved is eligibility checking since it tends to have a few hiccups along the way.