Tebra Reviews

Pros

It has a lot of useful options and likely would have handled what I needed for manual therapy.

Cons

The price is too high and it includes far more features than I actually need for my type of work.

Pros

The system is user-friendly so getting started doesn't take much time. It's simple to learn and you can begin using it right away.

Cons

Customer service has been very disappointing. They were quite helpful at the start but that level of support didn't last. It's hard to get someone on the phone and email responses can take as long as two days. If you make a mistake on an account, correcting it is far from simple and usually requires a lot of different steps. I've been using it for less than a year and they've already raised their fees.

Pros

customization options are a big plus and the templates really help with day-to-day work. I also appreciate having medication information built into the system, especially when I come across a drug I don't know well.

Cons

That same flexibility with the templates also means you have to spend time customizing the program. Since it's built to fit almost any type of practice, there are parts you may not need and have to remove yourself. Over the time I've been using it some updates have been a little frustrating because I've had to figure out again how to do certain tasks after changes were made. It would be much better if they communicated updates more clearly and explained what changed and how to use those changes.

Pros

The templates do a solid job of helping the company keep operations running smoothly.

Cons

The form can't be printed the same way it appears on the computer screen.

Pros

Everything is laid out in a very organized way which is what I appreciate most about it.

Cons

Over the past couple of months, the system has been freezing and that has been frustrating.

Pros

I really appreciate being able to open as many windows as I need.

Cons

I haven't run into any issues as such.

Pros

The interface feels pretty user-friendly and simple to manage. The built-in messaging tools are something we really appreciate and charting is simple to handle.

Cons

A few of the practice and claims management tasks feel complex and a bit confusing. It would also help to have more calendar functionality, especially interval scheduling. An Android app would be a big plus and having a Mac-compatible PM program would make it even better. Keeping track of workflow is also challenging since it's not very clear where appointments stand in the process like signing, billing submission and similar steps.

Pros

The note submission tools work well and the system is user-friendly with a layout that's simple to navigate.

Cons

I'm still unsure whether there's a guide or help link available that really shows how to get the most out of all the system's features.

Pros

built-in shortcuts are a nice touch and really help speed things up and improve efficiency.

Cons

I cant complain about anything.

Pros

Insurance eligibility reports are included which is helpful.

Cons

The software is difficult to use and the price feels too high.

Pros

The installation was simple and didn't take much effort to get up and running.

Cons

Actually using it feels frustrating. Its not very simple.

Pros

It has worked well for our medical billing and the platform is simple to navigate and use. I'd definitely recommend it for managing billing tasks.

Cons

It's hassle-free to work with.

Pros

The platform is simple to use and doesn't take much effort to get comfortable with.

Cons

The patient statement reports could be better and may need some improvement.

Pros

It works really well with the billing platform and the two systems fit together smoothly.

Cons

patient charts could be made more efficient.

Pros

You get a lot for the price and the month-to-month setup is a big plus. There's no need to commit to a long-term contract which makes it feel much more flexible.

Cons

I haven't run into any problems.

Pros

There's nothing particularly standout about it.

Cons

The patient text messaging feature didn't function reliably so we ended up disabling it. On top of that, the hold times were very long.

Pros

Honestly, just don't do it. Seriously, go with a company that actually answers the phone and looks after its customers. The software itself is decent but what's the point if you can't even use it properly because the configuration was handled so badly?

Cons

There are way too many issues to list. Calls, emails, chat and pretty much every other way of reaching out get ignored. There's no real way to get past the phone tree and speak to an actual person. Last month I thought it couldn't possibly get any worse but somehow it did.

Pros

The diagnosis windows are really helpful and updating a patient's daily notes is quick and simple.

Cons

I haven't run into any issues with it.

Pros

The platform feels very user-friendly and simple to work with.

Cons

it has really improved billing accuracy and at this point I'm not aware of any downsides.

Pros

One of the best parts is how quickly the doctors can finish their notes and have an encounter generated right away for billing. It's made a real difference because I'm now getting complete and accurate encounters for billing.

Cons

My volume has gone up a lot with it which is a positive in itself. The frustrating part is that it now wants to charge me per transaction, even though my account is supposed to include unlimited everything.