Tebra Reviews

Pros

Going through the ICD-10 transition felt much more manageable because they offered several checklists to help us get prepared. Their software updates have never caused any problems for us and the auto-enroll setup for ERAs is the most simple I've come across.

Cons

Adding insurance information into the EHR has gotten a bit confusing.

Pros

Their customer support is excellent and they really collaborate with you to offer solutions that match your agency's specific needs.

Cons

It is definitely on the expensive side but the quality makes the cost feel justified. The usability is also a big plus and something I'm willing to pay for.

Pros

Getting started with it felt very simple and the customer service was a big plus. I really appreciated having plenty of time to get everything configured and every person I spoke with was patient and willing to answer all of my many questions.

Cons

The biggest downside is the cost. I wish there were a way to pay only for the features I actually use instead of the full system since I really just need one specific function, sending claims.

Pros

Creating files and copying notes is very simple. Other than the data retrieval process and the very limited time allowed to access records, the system itself works fairly well.

Cons

Once you choose to end your contract with Kareo, getting your notes becomes extremely difficult because after the first 20 pages in a PDF, you have to download everything one page at a time. That turns securing your data before losing access into a huge and overwhelming job. In my view, it feels like extortion because recovering your records is so difficult that you are practically pushed into paying.

Pros

The reports available in it are exactly what our practice was looking for. They're easy to locate and consistently accurate.

Cons

At this point, I haven't come across anything I dislike about it.

Pros

It has been our office's billing software for the last three years and it has done a thorough job covering what we need. It's a comprehensive system and the PM support team has been outstanding. Over the years, I've called many times for more customized help and every time I've reached someone who was professional, friendly and genuinely helpful.

Cons

A few things still don't transfer from our electronic records software into it the way I expect them to. I'm also not sure why certain doctors' information comes through while others' details do not. On top of that, I still don't completely understand how insurance companies are set up and approved for receiving electronic claims.

Pros

The platform is very user-friendly and being able to walk others through it makes it especially helpful.

Cons

Some reporting options are limiting. Doctors sometimes request specific information that I'm just not able to generate and there are also a couple of fields that can still be edited after data is entered when they really shouldn't be.

Pros

After getting through the training and submitting a handful of claims, it really becomes clear how strong this software is. Their team has also been great to work with, they come across as professional and genuinely committed to customer service. Anytime I need help learning the right way to use Kareo, support is patient, detailed, professional and friendly. I also really appreciate how well the EHR connects with the billing side of the platform. Our claims are getting paid quickly, the automatic payment posting is a huge plus and insurance verifications happen fast as well. This is exactly the kind of company I want to work with and I'm very grateful to Kareo for giving me the tools and knowledge to grow my billing business.

Cons

Honestly, I haven't run into anything negative with the software itself and the training and support teams have been outstanding. My only wish is that it were fully web-based or Mac compatible without needing a Windows simulator. I'd love to see Kareo improve that.

Pros

Using it feels very simple and that simplicity is the part I appreciate most about it.

Cons

Their IT team could improve. Whenever an issue comes up, it can be really difficult to figure out the root cause and get it fully resolved.

Pros

The platform feels very user friendly so it's simple to navigate and use without any hassle.

Cons

I honestly don't have any downsides to mention at this point.

Pros

The design feels polished, it's simple to navigate and being able to work with multiple providers is a big plus.

Cons

Long records can't be printed all at once. Printing still works but each note has to be printed separately.

Pros

It provides a lot of tutorials and they make learning the system really simple.

Cons

Some of the reports could be better.

Pros

One of the best parts of using it has been the customer service. The reps are consistently available, patient and really know what they're doing. Their support has made such a difference that I'm able to handle my own billing with confidence.

Cons

There are still a few reports I wish Kareo offered. It would be especially helpful to have a way to quickly see the average revenue per visit.

Pros

The customer service team has been wonderful to work with and I've really appreciated their support.

Cons

The reporting options don't offer much flexibility and the patient statements can be hard for patients to read and understand.

Pros

The EHR itself is pretty simple to use but the support is almost nonexistent. If this product is going to avoid completely falling apart, it really needs to be handed over to a company that can breathe some life into it. Right now, getting help is incredibly frustrating, whether it's for answers about monthly invoices or assistance setting up the system so it actually works the way it should. The lack of support is honestly baffling.

Cons

After we signed on, it felt like the vendor just vanished. Our sales rep stopped reaching out, then our success coach disappeared too and it just kept going from there. Messages seem to get dumped into a void because calls are never returned. On top of that, we keep getting overcharged for products and services we either don't use or never properly received and there's no one available to fix the billing issues.

Pros

We find it pretty simple to handle. Nothing overcomplicated.

Cons

There are times when it runs pretty slowly.

Pros

This software has been so easy to use.

Cons

Customer support can be lacking at times.

Pros

Getting patients set up is simple and the insurance enrollment feature is a big advantage. The company also comes across as very professional and the customer service has been outstanding.

Cons

I'm still very new to the software so I don't really have enough experience yet to point out any downsides.

Pros

Getting comfortable with it didn't take long and the success coach was available to answer a lot of my questions along the way.

Cons

The setup process was pretty manual and there's no option to hide end claims that were printed for paper billing if you need to go back and pull them up later.

Pros

Very comprehensive and really user-friendly. Switching over from another company made it clear what I didn't want and this has been a much better fit.

Cons

I haven't run into any problems with the software and it's very simple to navigate.