Tebra Reviews

Pros

Using it day to day has been pretty simple and the platform is easy to navigate. The customer service team has also been really helpful whenever needed.

Cons

Every now and then, a few glitches pop up during business hours which can be frustrating. That said, the issues are usually minor and get resolved quickly.

Pros

Running a small, fee-based startup practice, we looked at six different EMR systems and it ended up being the most affordable and the simplest to use. It's been a really solid choice for our needs and I'd absolutely recommend it to other small practices just getting started.

Cons

A few features still seem to be under development such as making patient forms available through the portal and adding the option to print the schedule in calendar view.

Pros

Setting it up was easy and using it day to day has been just as simple. The support team has also been very helpful whenever needed.

Cons

I do wish the fee schedule/expected feature were added back into the patient account.

Pros

this has been a really positive experience. It's very user friendly and out of everything we've worked with so far, this has had the best overall flow and usability.

Cons

The concerns we had are being worked on through the updates which is reassuring. One issue was that the patient's DOB and insurance information weren't appearing on the task bar in the patient file.

Pros

Absolutely love the document manager, it makes handling organizing and attaching incoming files from different clients really simple. New practices can be set up and submitting claims within 48 hours is a huge plus. I also don't need to batch and upload claims to a clearinghouse or download ERAs from one which saves a lot of time. Having everything in one place is a big advantage. Since it's web-based, I don't need secure servers on my side, I can provide access to my clients and I don't have to stress about data backups.

Cons

Statements take more effort than I think they should. That may be partly because of my specialties but I still feel the need to manually review them before letting batches go out. On the plus side, I do appreciate that we can send them electronically directly from Kareo.

Pros

Training people on this program goes very quickly because it's simple to use. We're a billing company with frequent physician turnover so we often need to bring brand-new employees up to speed on Kareo Billing in a short amount of time. I can usually train someone in about 30 minutes and it even works well over the phone. Customer support has also been very strong and the team is knowledgeable when help is needed.

Cons

Updates usually roll out near the end of the month and every now and then they come with bugs that seem like they may not have been fully tested. That said, Kareo has been very responsive about getting fixes out quickly. I'd still like to see more thorough testing done on releases before they reach end users.

Pros

Everything about it feels very user friendly. If you work as a biller or coder, this is something you really need because it makes day-to-day work a lot easier.

Cons

The aging report could be set up a bit differently. I don't really need it organized by which insurance company is late, I'd rather see the list sorted by the most delinquent dates instead.

Pros

At this point I've mainly used the calendar and appointment scheduling tools and they've been a real advantage for our office. Being able to access everything whether I'm at the office or working from home has been especially helpful.

Cons

When we first started, the setup and customization felt a bit challenging. Getting everything configured and ready to use took some effort at the beginning.

Pros

The interface looks polished and is simple to work with. Scheduling appointments and pulling up patient records are very simple and it's also convenient to upload documents and check patients in.

Cons

There are still a few parts that feel unnecessarily inconvenient. For instance, I have to click twice just to view a patient's birthday. It would be much more helpful if appointment details showed extra information right away like date of birth, address and phone number. The next-day calendar printout is also pretty poor. We have to download the Excel sheet and manually adjust it every day which adds extra work and wastes time. It would be better if the calendar could be edited directly in Kareo instead of relying on an Excel download. It also needs a way to merge duplicate patients who have the same information.

Pros

Using this software has been a really positive experience. It's very user-friendly and the support team is quick to reach out and help whenever any issues come up. It saves me a lot of time with billing which lets me focus on other tasks instead. I would absolutely recommend it and already have, to anyone looking for a really solid product.

Cons

The only downside is that if the internet goes down, we can't access our records.

Pros

Compared with most other medical billing platforms, this one is much simpler to work with. The U.S based support team is available when it matters most, with coverage from 9am EST to 8pm EST. On top of that, the flexibility and adaptability that come from its open API are outstanding.

Cons

I really don't have any downsides to point out for small to medium practices and it would even fit some larger practices well too.

Pros

The platform feels very up to date and the support options are a big plus. Having access to strong billing support along with online chat has been really helpful. It also connects with a wide range of other products and the real-time alerts about technical issues keep us informed right away so we're never out of the loop.

Cons

From a billing company standpoint, there are still a few areas that could be refined to cut down on keystrokes and make workflows more efficient. That said, they do provide a way for us to submit those requests so I'm hopeful those changes will happen eventually. A few integrations also seem only partially developed, for instance, the Stripe credit card integration still has some gaps but it feels like something they'll continue improving over time.

Pros

This system is simple to work with, offers a wide range of helpful reports and feels very user-friendly overall. Their support team has been excellent and knowledgeable, the pricing is affordable and being cloud-based makes it convenient to manage billing from almost anywhere.

Cons

A few parts could still be improved. The patient reports can be a little hard for patients to understand and once an account has been paid, there's no way to generate a bill that shows a $0.00 balance. I'd also like the option to batch select accounts when transferring balances and sending re-bills. Support wait times have also become noticeably longer compared with when we first started three years ago and the staff seems slightly less personable and knowledgeable than before.

Pros

Its very easy to use and the extensive library of training videos makes it easy to learn. On top of that, the support team responds quickly whenever help is needed.

Cons

Since it's a cloud-based system, we still depend heavily on the server being up at all times. On the rare occasions it goes down, even for an hour, our staff is left working without visibility which makes things very challenging.

Pros

I've never run into any issues with the system and whenever I have a question, the team responds quickly with knowledgeable answers.

Cons

Nothing comes to mind at the moment.

Pros

Everything about it feels very user friendly and the customer service team has been helpful, responsive and genuinely friendly to work with.

Cons

I'd still love to see an iPad app for Practice Management so I could handle billing while I'm away from the office. I can use my laptop and I do but having the option to use my iPad would be much more convenient when I'm traveling or in situations where a smaller device makes more sense.

Pros

Whenever something isn't clear, the help center usually has plenty of answers to sort it out. The online chat is useful too and most of the time that means there's no need to pick up the phone and call.

Cons

Working with patient accounts, especially when adjusting or deleting items, can be frustrating because you often have to remove everything from the bottom up just to make a change. The reporting side could also be more user-friendly, with better customization options, including patient statements that allow date range selections.

Pros

It has been really convenient to use, especially with its reporting features and how well it integrates with our EMR system. Being able to submit clean claims has helped us get paid faster and cut down on rejected claims. The chat support is also incredibly helpful, especially for those of us on the East Coast.

Cons

A couple of updates would make it even better. I'd like to have the visit count visible on both the account and general page and patient statements should include a total at the bottom of each column.

Pros

The setup was fast and the support team has been really helpful anytime I've needed them. It's also user-friendly enough that I rarely have to reach out for assistance at all.

Cons

There are a handful of layout and design adjustments that could make office workflow a bit more efficient but overall it's still a very good system.

Pros

Getting started with it was quick and the training modules along with the startup support made the whole transition much easier. The low entry cost was also a big plus and we were able to have the new clinic up and running almost completely paper-free from the very first day.

Cons

We did run into one issue with our Railroad MC approval through the electronic claims assistance team but aside from that, the system and technical support have been close to flawless throughout the past three years.