Tebra Reviews

Pros

our transition felt very simple. I was able to submit claims for some insurance providers the very same day and within a week we were billing all carriers with hardly any issues.

Cons

The only downside at first was having to rely on webinars for training. Back then it felt inconvenient but now I can see it was actually a smart way to learn because whenever I forget how to do something, I can just revisit the webinar.

Pros

The system is simple to use and understand. The training videos are very helpful and the customer service team has also been a strong part of the experience.

Cons

Something I do wish were better is the process for reversing insurance payments electronically from ERAs. Right now, it would be much more convenient to have a simpler option instead of having to locate the old payment, back it out and then reapply that payment to a new patient.

Pros

It is simple to use and pretty self-explanatory overall.

Cons

This is the only program I've used so I don't really have anything to compare it against and can't point out any downsides at this time.

Pros

Billing gets done quickly and accurately which really helps keep the workflow moving without a lot of back-and-forth.

Cons

Getting in touch with an actual person when support is needed can be frustrating. Leaving emails also does not always lead to a return call.

Pros

The training and implementation team has been excellent to work with. I also appreciate that the software stays current with important changes like the move to ICD10.

Cons

One thing I'd improve is the training depth, it could go into a bit more detail or the training period could be extended a little longer.

Pros

Everything tied to medical billing works together smoothly here. The workflow is user-friendly so it doesn't take long for staff to learn and it has boosted our team's efficiency quite a bit. The built-in checks and balances also improve the quality of the work being done, while giving management and the quality audit team better visibility into what's being delivered to clients. That has been especially valuable for clients who want to closely monitor their practice billing and collections activity.

Cons

There really haven't been any major problems that seriously affected our process. As with any software provider, Kareo has had a few minor issues from time to time but they were quick to recognize them and resolve everything to our satisfaction.

Pros

Pretty much everything works well. It's very user-friendly which makes training new front office employees much simpler and faster for our team.

Cons

Nothing major comes to mind but I would really appreciate better integrated reporting so we wouldn't have to keep rebuilding reports ourselves. I don't mind using the A/R Excel add-in but when our doctor wants to review a report with specific details, he can't always access what he needs unless someone creates it for him. Having customizable reports based on each provider's requests would be a big improvement.

Pros

The way the front office tools and EHR are combined in one system has been really helpful for our team. Training new staff doesn't take long which makes onboarding much easier and the user permission settings give us good control over what each person can access.

Cons

we'd want a little more flexibility to adjust the walkout statements but that's more of a clinic-specific preference than an actual issue with the design.

Pros

Sending claims to insurance is very simple. Once I approve the charges, it takes just a couple of clicks to finish and the billing is done.

Cons

Working with support can be frustrating. They're friendly but they usually aren't very helpful. It often feels like they don't fully understand the product and only know what's shown on the screen in front of them. There have been a few exceptions though and I've had some representatives who were genuinely very helpful.

Pros

It feels very user friendly and I'm able to figure out almost everything on my own without much trouble. On the rare occasion that something stumps me, all I need to do is call for help. The support staff is always friendly, I'm never left waiting on hold for long and they really make it feel like they respect and value my time.

Cons

Honestly, I can't think of anything I dislike about it. It gives me everything I need and then some. At the beginning, I was a little frustrated that I couldn't pull the exact same reports I used to get from my previous system but that was really more about me being used to the old way of doing things than an actual issue with it.

Pros

Getting started was simple and it connected with WebPT without any trouble. Customer support was also very helpful throughout the setup process.

Cons

The patient statements can be confusing for patients to understand. Mailed statements also don't show what has already been paid which can create more questions. I also wish the reports had more customization options and gave us better control over the specific information we need to see.

Pros

Having everything in one place has been a big plus. I can handle billing, look up patients, verify eligibility, fix errors, post EOBs and download the information I need directly into the patient's file.

Cons

At the beginning, my providers thought the system felt a bit complex. After a few months of working with it though, they've gotten comfortable with it and now they like using it.

Pros

The system is simple to use and it can generate a variety of helpful reports that make it easier to assess how the practice is performing.

Cons

Customer service has been disappointing. It often takes 30 minutes or more on the phone before I can reach anyone and I really dislike having to rely on chat support where you type out questions and then sit waiting for a reply.

Pros

Affordable practice management with a free medical record is a big plus. Since it's cloud-based, I don't have to maintain my own server which is a huge benefit. The online training has been excellent overall and the initial support was very strong and helpful.

Cons

There have been quite a few challenges on my end. The practice management side requires a Microsoft operating system which is limiting. Setting up electronic payments and ERA has taken much longer than expected. I also don't find the billing system very user-friendly, note writing feels complex and the pharmacy lookup database can be picky and unreliable at times.

Pros

It has been extremely simple to work with. Getting everything set up felt nearly smooth which is impressive since dealing with insurance companies can make the process pretty challenging. Their team helped a lot along the way and the reports are simple to print and easy to read.

Cons

The only real downside I've run into with it has been the communication, especially with the onboarding coach. Since coaches are supposed to guide and support you, that part of the experience fell short for us. That said, everyone else at the company I've worked with has been professional and genuinely willing to help.

Pros

Every person I've worked with has been amazing. The software is simple to use and moving over to this new system has been a very smooth transition for me.

Cons

There isn't really anything negative to point out. It's just a different system so it mostly comes down to taking a little time to get used to it.

Pros

Running our clinic's basic operations through this system has been fairly simple for both EHR and practice management needs and it helps keep us aligned with ICD-10 and Affordable Care Act requirements. The reporting tools are especially useful and the export options for payment details, encounter information, patient demographics and history are flexible enough for our IT consultant to rework the data into different formats we need. That has been valuable when managing requirements across other EHR systems, including dental practices and other use cases. We also appreciate it's flexible pricing options which fit our clinic's operating model well. On top of that, customer support has been responsive and effective whenever we've needed help.

Cons

Getting started could have been handled better since the initial training and coaching were not as effective as they should have been and definitely need improvement. We've also run into a few very fundamental system errors and reported them to the engineering team. They acknowledged the issues and confirmed they were in the work queue but it has now been more than three months without a fix. Because of that, we've had to rely on workarounds to keep things moving which is frustrating and is an area it really needs to improve. I'd rather not go into too much detail publicly about the specific problems but there is a case number on file and I'd be willing to discuss it directly if needed.

Pros

It has been a really useful system overall and the biggest plus for me has been the support team. Whenever I've needed help, whether through a phone call or live chat someone has always been able to answer my questions and point me in the right direction. I also really appreciate being able to print the online chat conversations since I can go back to them later and remember exactly what I need to do.

Cons

I haven't run into any negatives at this point. It does exactly what we need it to do and has been working well for our purposes.

Pros

As a billing company working with small to mid-sized practices, we regularly deal with clients using it and it's something we often suggest to new ones as well. The platform is user-friendly, the reporting tools are excellent and the pricing is very reasonable for what it offers. Setting up electronic billing is simple and it's nice to see that they keep updating and improving the system over time. Another big plus is being assigned a Customer Care Coach who really guides you through the entire process step by step. On top of that, their customer support team is consistently excellent.

Cons

Because it has been growing so quickly, one downside is that some of the team members I really enjoyed working with have been promoted so I don't always get to work with those same people anymore.

Pros

Weekly cloud updates keep making the billing software better in both performance and usability. It also does a solid job of accurately tracking percentage reimbursements which has been very helpful.

Cons

The EHR side still needs work because it is not fully functional yet and the pricing continues to increase.