Tebra Reviews

Pros

this product has been really user-friendly and practical which makes day-to-day work much more convenient.

Cons

Something that could make it even better is adding a drop-down box to change status in certain fields instead of having to type it manually such as for ACTION.

Pros

The reporting options available are amazing. It handles so many different tasks and I'm still discovering new features and working them into my daily routine. Almost every time I learn another thing it can do, it helps save time in an already very busy day.

Cons

Setting up new insurance carriers can be a little confusing at times. That said, the support team has been fantastic, I never have to wait long and they resolve issues quickly while also providing training right away.

Pros

Billing with it is incredibly simple and the software is very user-friendly overall. The customer service team is knowledgeable, friendly and consistently helpful. Whenever I have a question or concern, I usually reach out through the live chat and the person assisting me almost always has a quick answer or solution right away. If they need to look into it further, I still hear back by email or phone within 24 hours. The reporting features are also simple to use which makes the whole experience even better.

Cons

I can't think of anything I dislike about it.

Pros

When we made the decision last year to open our own practice, we were starting completely from the ground up and had a lot of choices to sort through. We needed a practice management system that would work well alongside an EMR and after spending plenty of time researching options, it ended up being the one that checked both boxes. Keeping startup costs low mattered a lot to us too so that was another big plus. Their team was incredibly supportive throughout the setup process which was especially valuable since I came in with zero medical front office experience. They helped me learn the billing side quickly and they've continued to be useful anytime claim issues come up.

Cons

The EMR side isn't quite as user-friendly as the practice management system although it was still enough to get us up and running successfully. I'd also really like to see stronger search capabilities in the help section.

Pros

It has been a very user-friendly option for our medical practice. I've worked with quite a few systems over the years and this is honestly one of the simplest to navigate. On top of that, it's support team has been outstanding whenever we've needed help with anything.

Cons

Our practice has only been on it for around six months and at this point I really don't have any complaints about the system.

Pros

This software has been very user-friendly to work with and the customer support team has been great. They're always available to answer questions and help troubleshoot any issues that come up.

Cons

The way insurance payment posting creates tickets is annoying. If you need to make any adjustments afterward, you have to return to that ticket to make the change.

Pros

Getting started with this program was incredibly simple. I was billing paper claims on my very first day and most of my electronic claims were up and running within 48 hours. The team at Kareo has always been helpful, knowledgeable and available when needed. They also check in from time to time to make sure everything is going well and to ask whether we have any ideas for future improvements. I really value how proactive it is about coding and insurance updates and they make those transitions feel smooth when changes happen. After more than four years using it, I honestly can't say enough good things about my experience. Two thumbs up!

Cons

After using this program for over four years, I've kept trying to come up with something I don't like and I still have nothing to complain about.

Pros

It has been a very user-friendly practice management system and I can log in from virtually any computer without hassle. Whenever I need help, their team is easy to contact, consistently polite and genuinely committed to answering questions or resolving any issue that comes up. I'm also really pleased that it is already set up for ICD-10 and provides helpful tools to support my practice through the transition.

Cons

I haven't faced any problems so far.

Pros

The layout feels very well organized and moving from one screen to another is simple without interrupting or losing the work already in progress.

Cons

not every payer is supported for electronic clearinghouse submission, especially when it comes to secondary or supplemental plans.

Pros

After spending years handling posting and billing by hand, switching to this system for those tasks has saved me a huge amount of time. The software is very user-friendly and the overall quality has been excellent. I also can't praise its support team enough. Whenever an issue comes up, they follow through, always seem to have an answer and are consistently friendly, knowledgeable and professional. I genuinely appreciate how much they teach and share during every call.

Cons

I really had to think about this one for a while and honestly, I'm not sure there's much I dislike. If I had to mention something, it would be that as a client, I'm not able to speak with the vendor directly.

Pros

The platform is very user-friendly and helps me get my work done much faster and with better efficiency.

Cons

The reporting is where it falls short a bit. It doesn't always provide exactly what I need so I sometimes have to combine multiple reports myself.

Pros

After five years of using it for our billing, it's made a huge difference for us. Before switching, we outsourced billing and dealt with a pretty high error rate. Since putting Kareo in place, those errors have dropped a lot. The implementation team was wonderful during setup and the customer support has continued to be excellent. Everyone I've dealt with has been friendly, helpful and pleasant to work with.

Cons

At times, it can stall when running reports or updating settings, especially if you're going through a server.

Pros

Getting new staff up to speed with it is simple and training them doesn't take much time. The customer service team has also been excellent whenever help is needed.

Cons

It would be better if the system could verify batches for a wider range of insurance types.

Pros

The success team brought a really positive, enthusiastic attitude and that energy carried over to us as the client too. I especially appreciated the one-on-one help from Jamison which made a big difference until we were fully ready to move into the standard workflow.

Cons

it can be a little hard to figure out the smaller details and workarounds for fixing mistakes and handling those little ins and outs.

Pros

Pretty simple to manage and the vendor has been excellent to work with.

Cons

I'd really like the system to refresh faster and more reliably. For example, when I'm working on the daily report and need to change something like the posting date, I usually have to back all the way out before it updates properly.

Pros

Setup process was smooth. Moving from one clearinghouse to another happened without any issues and the early support team was better than I expected. The training sessions were simple to understand and the software itself is very user-friendly.

Cons

Once the first 90 days were over, the support experience became much slower. When I send an email, I get an automatic response right away saying it was received and to allow 24 hours but in reality it has often taken more than a week to hear back. My first call to the help desk was also disappointing because the person assisting me was hard to understand and honestly did not seem confident in what he was explaining. I was given incorrect information and even when I questioned it, he insisted he was right. I went along with it because I assumed he knew better than I did but it still didn't feel right. After watching the help video again, I confirmed that my original understanding was correct which meant I had to go back and undo the changes and fix everything, costing me extra time. If someone is providing support, they really should know the system better than the customer.

Pros

After dealing with outsourced medical billing that led to lost claims, missed filing deadlines and poor communication, switching to this tool gave us control of our billing back. The software is incredibly user-friendly and that has made a huge difference for our team. Communication between Kareo, the clearinghouse and our office is professional and responses come back quickly. We run a small business and it fits exactly what we need. It also costs much less than paying an outside company to handle the work for us.

Cons

I can't point to anything bad about the software. We only use it for insurance billing and not for patient scheduling but for that specific purpose it works perfectly for what we need.

Pros

Getting around the system is very simple and their team is always quick to respond when help is needed.

Cons

Honestly, I haven't run into any real problems at all. The only issues we've had were user-related, not with the software or equipment. Everything from Kareo has worked really well.

Pros

There's been a dramatic improvement in the time between billing and getting paid and the whole billing process is much simpler and takes far less time than before.

Cons

Since we also have to bill Missouri Medicaid, the setup and communication between the two systems don't line up well. We still have to log into eMOMED separately to submit co-pays and deductibles and it doesn't handle Missouri Medicaid very effectively or efficiently as a secondary payer.

Pros

The Clearinghouse Reports are my favorite part of it and the claims submission tools are very user-friendly and simple to work with.

Cons

Lately, customer support has been really disappointing. The hold times are long, I often don't get any real answers and being transferred to voicemail has started to feel like the usual experience.