Tebra Reviews

“Highly Disappointed

Pros

I'm deeply disappointed with the agency's services for web development and patient scheduling applications. Despite their promises and advertisements, they failed to fulfill their commitments. The quality of the web development work was subpar, lacking essential functionalities and design elements we had discussed. Furthermore, the patient scheduling application was left incomplete, leaving us without a crucial tool for our operations. This lack of follow-through and professionalism has caused significant setbacks for our business. Based on my negative experience, I would advise others to approach this agency with caution.

Cons

I experienced nonexistent service from the department. When attempting billing, I was redirected to another department, creating a frustrating loop.

“You dont get what you pay for

Pros

we had a smooth experience setting it up because the team was really professional, overall the quality of their services is great.

Cons

The services don't match the standard promised in the sales pitch. Despite receiving credits, the billing department attempts additional charges instead of absorbing the credits.

“A really helpful tool

Pros

I really like this app because it is so simple and practical, I can easily find whatever I may need. Patient intake and admission processes are also simple, making the patient information input easy.

Cons

Nothing to complain about.

“Impressive ease of use

Pros

It's easy to use, great for scheduling in small to medium clinics. It really made our work easier and more efficient.

Cons

Listing medications in alphabetical order or updating scripts when dosage or directions change isn't possible, making medication management complicated for us.

“Amazingg

Pros

As both a Practice Owner and Therapist, I've experienced a lot of benefits from Tebra Medical Software. Its user-friendly design and efficiency streamline everything from documentation to billing, allowing me to devote more attention to patient care and less to administrative tasks. I wholeheartedly recommend Tebra to fellow practitioners seeking a comprehensive software solution. Plus, it's really affordable!

Cons

I'm completely satisfied with Tebra Medical Software; it has exceeded my expectations and operates smoothly.

“Happy with our transition

Pros

I really like the user interface of this app, its very well designed.

Cons

Template spacing issues persist when creating templates, which can be frustrating to deal with.

“Great job

Pros

Both the desktop and online versions are very user-friendly and make our work more efficient.

Cons

I wish the desktop version received more attention and was as powerful as the online version.

“Perfect EMR

Pros

I can easily document everything in it, its really simple and prescriptions also get easier with this.

Cons

Sometimes, not all the ICD pop-ups easily, and occasionally, it deletes my doc, which is frustrating.

“Works fine

Pros

Using it is straightforward, no steep learning curve. It did not take me a lot of time to learn it completely, it is pretty easy and straightforward.

Cons

Customer support, IPCS on-boarding, and irritating glitches, like phone app display cut-offs, have been my main concerns.

“Site breaks down with no assistance

Pros

I have found the EHR itself runs smoothly and is simple to navigate but whenever the site has issues there isn't anyone available to assist which is frustrating.

Cons

Customer service has been awful for me. There's literally no one to speak with when the website breaks down and I have been waiting more than a week for them to resolve my site. My online booking suddenly quit working, my profile photo disappeared and my professional title was changed incorrectly for no reason. every day I call and they say there's nobody available to assist and to just wait for an email which is incredibly frustrating.

“Deceived by false capability claims

Pros

I feel deceived by the false claims they made about their capabilities

Cons

honestly I wouldn't know even where to start. The platform feels outdated and I encountered an inability on their part to develop an API and link it with other systems as they had assured.

“User-friendly and highly efficient

Pros

In my role as a practice owner and therapist, I have come to rely on Tebra Medical Software because it is user friendly and highly efficient. Plus it handles everything from note-taking to claims processing in a smooth way which lets me spend more time with patients instead of getting bogged down in paperwork. I often tell other clinicians that it is a comprehensive, budget-friendly choice worth considering.

Cons

honestly I am fully satisfied with Tebra Medical Software. It feels great when a product goes beyond what I expected and gives me nothing to complain about. I hope it continues to run smoothly and supports my practice reliably.

“good option for free clinic

Pros

Free access is a boon for community clinics and nonprofits. We really appreciate it.

Cons

Some additional features are only accessible with the paid version, which may be a limitation.

“Sorts billing for us

Pros

It takes care of all our billing needs really well.

Cons

I think there should be better control over changing or deleting billing slips to avoid the need for re-billing and re-submission.

“Efficient and Fast

Pros

It is really quick and easy for us to look up patients, manage referrals, and access documents through this app.

Cons

Communication issues arise when we send messages to different coordinators, leading to missed messages or delayed responses.

“Really helpful features

Pros

I appreciate features like e-force, appointment reminders, and patient communication. Broadcasting is a bonus.

Cons

The referral system and finding certain diagnoses can be improved for better integration and streamlined usage.

“Easy to use

Pros

I love how easy it is to use, especially for documentation and scheduling.

Cons

Spell-check absence, technical errors, timeout concerns, and processing documentation issues are some of my complaints that should be looked into.

“Not worth the money

Pros

Generating patient reviews after visits is useful, though the incessant requests can annoy patients.

Cons

While Tebra offers valuable features, the cost is higher compared to similar services from other IT companies.

“Feedback of an excellent product

Pros

The EHR tools and training options are valuable.

Cons

I loved the EHR and billing setup; I had no cons with it.

“Great system

Pros

It's user-friendly, easy to navigate.

Cons

While system glitches are rare, they can occur occasionally.