“trusted system that keeps improving”

Pros

Tebra is constantly adding new features and listening to customers to make great upgrades. I've been using Tebra (back when it was Kareo) for over 8 years, and it just keeps getting better. The help is great and I can send a message to customer care and get the answers I need. When I call, I get exceptional help too. I've done just about every job in our medical office except for being a provider!

Cons

I started doing billing with this system over two years ago and yeah, there was definitely a learning curve at first. But I will say, I've gotten a lot of good support along the way.

“excellent but the calendar could be better”

Pros

I like how easy it is to use especially for progress notes. The customer support is also excellent and super helpful during busy workdays. The training opportunities are an added bonus.

Cons

The thing I like least is that I can't see my future appointments on the main calendar screen. It's a little annoying that I have to go to the patient's demographics page to see all of them.

“User-friendly yet needs more customization”

Pros

It's very user friendly software. Even if you're a first-time user, it's very easy to figure out where everything is.

Cons

I wish things like the patient intake forms and the option to create a new patient were right there on the main dashboard when I log in. I also wish there were more versions of the software and ways to customize it for different types of practices, not just the note templates.

“An excellent platform with one confusing tool”

Pros

The Tebra platform is excellent & it has everything I need to manage my business efficiently. The EMR system and telehealth features are versatile, user-friendly and they really simplify my workflow.

Cons

Desktop app for billing isn't the greatest. It's not very simple and can be pretty confusing to figure out.

“great support makes learning easy”

Pros

Their customer support is good and on top of that, there are official resources like the university, blogs and a whole group of other users who help each other out.

Cons

You can pick it up pretty quickly especially with help from customer support. I haven't run into any major problems. I think with any EHR system, there's always going to be a bit of a learning curve and that's okay.

“frustrating updates and a broken calendar”

Pros

Honestly I can't say much here. The only thing I like is that they send patients reminders for appointments but to be fair, all software does this.

Cons

The customer service is honestly terrible and they keep making pointless updates instead of actually listening to what their users want. The calendar is so frustrating and sometimes when you cancel an appointment, the change doesn't even show up. Other times, you have to try scheduling an appointment a few times for it to actually stick to the calendar. And if a patient has more than 10 appointments scheduled, there's no simple list to see them all; you have to manually hunt for them on the calendar. It's terrible, super frustrating and wastes way too much time that I should be spending on my patients.

“Interactive and well-labeled navigation”

Pros

It was super easy to get around after starting Tebra! I thought it was really helpful that everything is labeled so well.

Cons

I'd really like it if they added a way to see which staff member scheduled what appointment. Also getting some kind of confirmation when a referral fax actually goes through would be a huge help.

“comprehensive but needs faster support”

Pros

It's comprehensive and does exactly what it says it will do.

Cons

I wish the response time was faster when I have an urgent question that needs an immediate answer.

“committed support team”

Pros

For our practice, Tebra's cloud access is a huge plus as it lets our team securely log in from anywhere which is vital for a modern clinic. I also want to call out a few customer support reps who stepped up and fixed serious billing problems for us, their commitment genuinely made a big difference.

Cons

I have experienced inconsistent, often frustrating onboarding and credentialing. We saw big hits to our revenue cycle when taxonomy codes were missing and enrollments dragged out. Cross-department communication frequently feels unclear and lacks ownership and it is rare to get written guides or follow-up documentation. Those shortfalls cause needless stress and increase operational risk.

“Amazing features!”

Pros

The app covers a lot of ground with clear, transparent functionality so it's easy to understand what it can do and how things work. It feels well thought out rather than vague or hidden behind unclear menus.

Cons

One thing I'd tweak is the response time for immediate inquiries it can take a bit longer than I'd expect when I'm asking something right away.

“notes layout is good”

Pros

I really enjoy being able to navigate the it system without any hassle. Since I got access, I haven't run into any problems at all and everything has worked as expected.

Cons

There's not much I dislike. The only part I'm not fully fond of is the layout of the Notes but that's pretty much the only thing that stands out negatively.

“fairly priced”

Pros

It checks a lot of boxes for me it's affordable, the customer service is excellent and the whole system is simple to use. It also keeps a HIPAA compliant patient record which is a big plus. Managing patients feels organized and the user interface is genuinely well designed. All my notes are stored in one place and are simple to access and the scheduling/calendar tools are just as easy to find and use. Overall, it's been a solid fit and I'd happily recommend it.

Cons

I haven't run into any real problems with it so far. Customer support has been excellent and whenever something comes up, I can contact my onboarding specialist and get help quickly.

“Didn't like it as a physician”

Pros

Software was decent as a free platform in the past. Then, became increasingly more expensive over time when they started charging, which was expected. Now has become ridiculously expensive. Much better solutions out there for much less.

Cons

Since being purchased by Tebra, their management has a consistently increased costs and decreased their service level. Costs have now gone so high that we have to leave. They are now charging far more than other way better services like ECW or Meditab, that have way more functionality for each specialty. Plus, approximately once a month Tebra fails to send our claims to the clearinghouse, which takes us a month or two to realized resulting in late payment or non-payment. Costing us thousands of dollars.

“my go to tool!”

Pros

I appreciate how I can find my way through the it so easily! I've never had a single problem with it since I started using it.

Cons

There's honestly nothing I dislike! I guess if I had to pick one thing, it's just the way the Notes section is laid out. It's a little clunky but that's really my only tiny complaint.

“Great value for a small business”

Pros

I like that we can use this tool without any issue especially for charting notes and scheduling telehealth patients. For our small business, it's a great value for the money.

Cons

Sometimes after a system update, there are little hiccups or things slow down for a bit. It's usually not a big deal though and they fix it quickly.

“an affordable solution”

Pros

It is affordable, has excellent customer service and is easy to use. It keeps patient records HIPAA-compliant, streamlines patient management and has an excellent interface. All my notes are in one place and easy to access and the scheduling calendar is simple to use. I definitely recommend Tebra.

Cons

Don't have any issues with it right now. The customer service has been great for me. Whenever I need help, I can still just reach out to my onboarding specialist.

“Fast note-taking, slow printing”

Pros

I love the ability to create text shortcuts and write notes super fast. We all know how important it is to create a SOAP note that's both quick and thorough.

Cons

I really need to be able to print a range of notes from one date to another. Right now, it only lets me print the 10 most recent ones, so I have to print every single note one by one which is a pain.

“top-Tier Company, A+ Team”

Pros

It's amazingly easy to use. And the team from onboarding to sales to anyone I've talked to, responds quickly and really knows their stuff.

Cons

Honestly there's not much to dislike. I've been trying to think of something but I really can't name one thing that I've liked the least during my time using Tebra.

“A complex but capable platform”

Pros

The platform seems very capable and well-organized. The trainings are easy to find and really informative. My trainer, Yoo is super reliable and helpful!

Cons

Can't think of any real cons. As much as I try to find something wrong, I am coming up empty! It's just me running my own LLC so I'm handling all the roles myself and it's working out well.

“Affordable with outstanding support”

Pros

Tebra has been surprisingly affordable and I find the customer support outstanding. Also it is easy to use and I like that patient records are HIPAA-compliant. Managing patients feels is not a problem too, the interface looks great and all of my notes are centralized and simple to pull up. Scheduling and the calendar are also easy to use so I highly recommend this tool.

Cons

Well I have not run into any real problems with it at this point. Their customer service has been excellent and whenever something comes up I still contact the onboarding specialist who helped me get started.